TotalBrokerage

Overall: We originally tired Brokermint and just before we were ready to go live with it, we found they had an issue with printing from Apple mobile devices. I'm not sure if that's typical, but it sure wasn't going to work for our company. I found TotalBrokerage and scheduled a demo. With a time crunch I reached out to [SENSITIVE CONTENT HIDDEN] to see if we could meet early, and was more than accommodating. I'll be honest it is very rare in todays world to see a company that actually cares about customer support and making sure the product is working for their customers. TotalBrokerage is one of those rare companies and we intend to stay with them for a very long time!

Pros: The thing I like most about TotalBrokerage is their customer support! We had an issue with our new website and app hosting company not sharing the lead contacts without having to manually migrate them to any CRM each day. While this was no fault of TotalBrokerage, [SENSITIVE CONTENT HIDDEN] and his team stepped up and found a way to automate the process while the hosting company stood back and did nothing to help. This was way above anything I have ever seen a company in today's world be willing to do!

Cons: I haven't found anything that I don't like about TotalBrokerage. Everything our office has been looking for, from a CRM all the way to finalizing a transaction is all right there within TotalBrokerage. We have been able to eliminate 3 other applications that we were otherwise going to have to work with, to get the same job accomplished. Today because of TotalBrokerage our office is finally streamlined!

Alternatives Considered: Brokermint, Lone Wolf Back Office and ETNA Broker Back Office

Reasons for Choosing TotalBrokerage: Earlier in the year as I was trying to figure out what products to use for our virtual office systems I tried Broker Back Office and it was not nearly robust enough. I then tired Brokermint and experience our printing issues. I had also used BrokerWolf years ago and after looking at it again they really haven't changed their funky menu systems or user interface from 10 years prior. Once I saw the pricing and the ability of TotalBrokerage I figured it was worth a shot. Once I got things set up, and now see it in action along with the customer support they provide , I wish I would have found TotalBrokerage a long time ago. It would have save me a lot of time and money! Do not overlook this product!

Reasons for Switching to TotalBrokerage: With Brokermint, after spending all the time setting everything up we could not get our contracts and documents to print correctly from our mobile Apple devices. Everything else printed fine, Brokermint documents were the only issue. They really couldn't give us a reason why or timeline of when the issue would be resolved which was a HUGE issue for us as our office is going fully virtual for our agents.

Overall: We love total brokerage. The team is incredible and always making adjustments and improvements. It truly is a one stop shop for all Real Estate needs.

Pros: We love that everything is one place for our agents! Even more so, we love the team behind the software. They are always working to improve and better the system and are constantly putting out new tools and features!

Cons: 1. The transaction tasks - They don't require the agent to complete. They are not in front of the agents' faces at all times 2. CRM Tasks - Are only generated through action plans. Cannot be generated individually 3. Transaction Statuses - Limit features depending on the status I would like to add that they are working on fixing and changing all of these issues!

Reasons for Choosing TotalBrokerage: The potential! We love the product that total brokerage is becoming!

Reasons for Switching to TotalBrokerage: RBO was quirky and not making the changes to the CRM as promised.