# Spekit Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spekit the right Knowledge Management solution for you? Explore 18 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190696/Spekit/reviews --- Spekit 4.8 (18) [View alternatives](https://www.capterra.com/p/190696/Spekit/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spekit Ease of use 4.7 Customer Service 5.0 ## Showing most helpful reviews Showing 1-18 of 18 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Karen M. Senior Director of Marketing Construction Used the software for: 2+ years ### "Ideal for Digital Training and Learning" April 10, 2025 5.0 Spekit facilitates the training of our marketing teams in the use of new digital tools and platforms, such as automation software, web analytics, and social media. Additionally, it offers contextual information and training on marketing best practices, brand guidelines, and campaign strategies. Pros The peak effectiveness of Spekit is shown in its ability to provide in-context training and minimize operational obstacles, which is highly significant for essential marketing and sales synchronization. Cons I haven't identified any negative or problematic aspects in this tool. Review Source Ryan P. Packaging Design Specialist Alternative Medicine Used the software for: Less than 6 months ### "Integrates well with other Platforms" February 16, 2026 5.0 Overall I like that Spekit integrates tightly with apps like CRM platforms, help desks, and other SaaS tools. This means guidance appears where people already work, increasing adoption and reducing context switching. Pros Spekit’s biggest strength is delivering help and guidance directly inside the apps your team already uses. There's no need to open a separate LMS or PDF. Agents and employees get the right info at the right time. Cons If teams don’t keep content updated, employees may see outdated or irrelevant guidance, which can hurt confidence rather than help it. Review Source Jackson A. Ops Manager Computer Software Used the software for: 1-2 years ### "Nice tool to have in SFDC" January 27, 2021 4.0 Good - my CSM and even the POC engineer are extremely responsive and helpful. Getting the software up and running as quickly as possible was an easy task! Pros The ease of creating Spekit cards on the fly in Salesforce has been extremely helpful. Allowing me to edit them quickly as well is a big plus. My reps can easy find the tooltip Spek icon and reference a. definition without Slacking me! Cons Have caught a few bugs, but most are trivial and just a matter of workflow for me. The one big bummer is that every time you add a new field to SFDC, you have to resync the SFDC connection in Spekit, which can take up to 5-10minutes. This is a pain. Review Source dB diego B. ict manager Food & Beverages Used the software for: 6-12 months ### "great help tool :-)" May 16, 2025 5.0 Pros we need to have a fast adoption of salesforce cmr, so we used spekit to help our teams. it's very usefull, fast adoption and works well Cons a lttle bit expensive, but we use it instead of haveing some dedicated people, so it is not very expensive in consideration of this Review Source Dion M. Senior Director of Operations Marketing and Advertising Used the software for: 6-12 months ### "A great tool with huge potential" January 21, 2021 5.0 We implemented Spekit in conjunction with FinancialForce PSA, and it has proven to be a game changer. The fact that you can access via the Chrome extension makes it a seamless experience that removes the psychological and technical friction of having to access yet another system. I've observed some of our users actively referring to Speks while working through FinancialForce, and that's exactly what we want. One of the best things about Spekit is the responsiveness of their support team. They're very open to feedback and quick to help you troubleshoot issues. The first time our customer success rep told us how much he would do to help us with implementation, we all thought we heard him wrong. Bottom line, we've very happy with this tool. Pros The content is easy to access, easy to edit, and the UI is efficient with a clean, modern look. Not many tools get all of those things right. And the ability to see how often people view specific Speks and how happy they are with the content is golden.  Cons Spekit is such a great tool, it's easy to forget that it's also a pretty new tool. So there are a few quirks - like  Speks getting in your way at times, or appearing in places you don't want them (e.g., a Spek icon for "Project" might also appear in the middle of "Project Manager"). But they are very open to feedback and they're actively working to improve the product and expand its capabilities.  Review Source CJ Caleb J. Account Executive Computer Software Used the software for: 6-12 months ### "Spekit - Overall a good shortcut to onboarding" July 12, 2022 5.0 my overall experience is positive I have enjoyed how it helps show workflows Pros the most impactful thing we use is the Salesforce integration. This allows new members to know certain processes and explanations of how to navigate our SF Cons it does seem to pop up quite a bit which can be very distracting Review Source KL Kevin L. Software Consultant Computer Software Used the software for: 1-2 years ### "Great Product" January 27, 2021 5.0 Pros I like the versatility of this product. We were originally implementing this product for a Salesforce instance but had to change paths and the product still works great in the new software. Cons There are a few issues that we are having with the software while implementing to a non-Salesforce product but the team has been helpful in trying to resolve those issues. Review Source KR Kerstin R. CRM Manager Consumer Goods Used the software for: Less than 6 months ### "Great App to get Info Fast!" February 1, 2021 5.0 We are now able to deliver real time answers to our end users most commonly asked questions! We are also as Admins now not having to repeat ourselves over and over! We are always happy to help, but now we have freed up our time to keep our business moving forward. Pros I have to say the best part of this software is the Chrome extension compatibility! Yes having a one stop shop website to house your info and how-to's is great, but to deliver that to your end users right where they work, is invaluable! Cons Would really like to have a sub-topic level or be able to relate speks to speks. But other than that this tool is great! I think they are even road-mapping those anyway! Reason for choosing Spekit We really liked the chrome extension and being able to see speks right inside Salesforce, but also the option to have speks on our other websites commonly used. Review Source RC Rachel C. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Benefits of Spekit" January 26, 2021 5.0 Pros We recently implemented a new project management system at my agency and Spekit has helped with the transition immensely. It has been a huge time savings for me to find answers to my questions without having to rely on a busy person to get back to me. I also know it's been a huge help to the team who typically gets bogged down with answering questions from people like me, most of which are repetitive. I've also seen a lot of value in onboarding new hires to the team - it has helped them learn our processes and has helped me avoid being a bottleneck. They feel more independent from the get go, which is empowering as joining a new company can be overwhelming. Cons The biggest challenge is just the time investment that must be made to develop clear and effective Speks to answer people's questions. You have to have an owner or a team of owners that is committed to building the foundation and continuing to update as things change, which wouldn't work at all organizations. Review Source DC Deb C. Success Manager Marketing and Advertising Used the software for: Less than 6 months ### "Easy to learn, easy to set up." January 27, 2021 5.0 Pros Excited to have in-the-moment information available to end users. Looking forward to having it all in one place. Glad that all kinds of users will benefit (finance, sales, operations, etc.) Cons The only piece that wish was a bit different was more precise placement of the spek. If, for example, "Orders" shows up in five places, I may only want/need to spek in one of those places. OR if in some places the software label is "Order" and other places it says "Orders", I wish it could be one spek. If that is currently an option, then I need to learn it. :) Review Source AB Amanda B. Account Supervisor Public Relations and Communications Used the software for: 6-12 months ### "Spekit allowed us to learn a new platform quickly" February 11, 2021 5.0 Pros Spekit is super easy to navigate. Their search function makes it simple to find the "Spek" you're looking for to get a quick answer. I imagine it was a heavy lift to add all the Speks throughout our platform, but once they're in place, it's very simple for a new user to click around and learn the platform. Cons The side-bar flyout is placed in a location that makes it clicked on by accident pretty frequently. That can be annoying when that platform is running slowly to begin with and you're trying to navigate purposefully. Review Source EF Elise F. Account Supervisor Marketing and Advertising Used the software for: Less than 6 months ### "Spekit is so easy to use! " February 8, 2021 5.0 We integrate Spekit within Salesforce which acts as our end-all platform for all sales and continued account management. Pros I love how seamless the speks integrate within Salesforce and continue to be gentle reminders of the nuances of our program day to day. Cons The hover feature is a blessing and a curse at times. Sometimes when you hover, I get stuck looking at the spek and need to refresh the page for it to go away. This could be a Salesforce issue vs. Spekit, but nonetheless, it can be irritating at times. Review Source Javier A. Instructor Airlines/Aviation Used the software for: 6-12 months ### "Una buena manera de compartir diálogos y aprendizaje" November 30, 2022 4.0 Pros Cabe destacar su extensión en google chrome que facilita muchísimo al interacción con los demás usuarios a la hora del aprendizaje o las preguntas y respuestas. Cons El tiempo que se tarda en responder a los Speks de otros usuarios, hace que sea bastante trabajoso y desmotiva un poco a la hora de contestar. Review Source KN Kate N. Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Great for growing remote team" January 30, 2021 5.0 Pros What's most impactful for our team is being able to see tips, tricks and useful background for how our team uses Salesforce right within the application itself. Not having to dig up old how-to documents — that may be out of date anyway — saves a ton of time and confusion. Cons I think getting it installed and properly linked to my Salesforce account was a bit tricky upfront. I ended up needing to do a live screen share with our rep to get it taken care of. That said, we also worked in a sandbox first and then had to shift Spekit to the new in-use Salesfoce environment, and I imagine that played a role. Generally, my only pain point is that sometimes the tab on the right side of the screen can be intrusive, blocking what I'm trying to view. Review Source AM Allison M. Training Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Corporate Training Game Changer" January 28, 2021 5.0 I love Spekit! Pros Spekit is one of the most easily adopted programs we have used in our department. It's user friendly, robust, and has eliminated many of our issues getting training in the hands of the end user. Cons A sequencing feature would be great! We use many workflows. Also, timed release and republishing for Spotlights. Review Source VW Victoria W. Senior Account Director Marketing and Advertising Used the software for: Less than 6 months ### "Helpful tool for SFDC" February 8, 2021 5.0 Pros Spekit has made onboarding to a new agency PSA tool much easier. I like how this integrates so easily on-page for nearly any question you may have about fields, process, best practice, etc. This has saved me, and our team, tons of time having to go back to other team members with questions or finding answers in scattered, outdated documents. It's great having everything in one place, right where you need it. It's very easy to install and intuitive to use. I also like that you can give feedback right in the Spek of whether the content was helpful or not. Cons There are occasional minor issues where the Spekit window opens in a place where it gets in the way. Review Source MA Mariana A. Catering Sales Manager Hospitality Used the software for: Less than 6 months ### "Amazing for smooth transition" January 27, 2021 5.0 Spekit has been such a lifesaver during our recent Salesforce transition! Made it smooth and easy to continue job functions without delay while training in the new platform. Pros I love having access to instructions and definitions on the spot. Make sit so easy to transition into a new software or train new employees. Cons The side bar gets in the ways sometimes even in minimized position, but not the worst con ever. Review Source LM Liza M. Account Supervisor Marketing and Advertising Used the software for: Less than 6 months ### "Helpful software " February 23, 2021 4.0 Pros Very easy to use and helps me move things along at a quicker pace without having to tap a colleague or rely on someone else for help. Cons Design could be updated to look nicer/more compelling. Review Source Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.