Small, medium & enterprise-sized businesses who want to introduce a business messaging capability, either to reduce customer servicing costs or grow their business through better customer experience.
Business conversation hub, connecting business to customers, employees & processes through smart instant messaging conversations.
Pros: that I could give quick feedback to customers
Cons: That it was limiting for me to create AI responses because I didn't understand how to create the API needed.
Overall: Overall it is great for a manual chat bot :)