# Replicant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Replicant the right Customer Service solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190728/replicant/reviews --- Replicant 4.9 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Replicant Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Roja E Electrical EngineerHigher Education, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It aims to provide a fully free and privacy-respecting mobile OS that does not include any non-free software, such as Google Play Services, which can collect and share user data without their consent.“ March 17, 2023 HS Hetal S VP of Product & OperationsConsumer Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “My team and I have been very impressed with the bot's accuracy, its ability to deal with restaurant background noise, and how it's able to navigate IVRs.“ February 22, 2021 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Connor S. Marketing and Operations Lead Retail Used the software for: 6-12 months ### "Great Customer support with Voice AI" March 19, 2020 5.0 Pros Replicant Voice has created an entirely new way to interact with our customers using voice AI. Our mission at Because Market has been to deliver something high quality and unique to older adults and to innovate our customer service experience as well. We wanted our customer service to feel seamless and personal without the typical burdens of automated calls like customers repeating themselves, having to wait on hold, or getting stuck in IVR menus. Replicant’s “Thinking Machine” is the perfect solution - it’s providing new innovation while reducing hold times by 50%, bringing average handle times down from 10 minutes to 2-5 minutes, and reducing call escalations. We can also resolve tier 1 cases end-to-end without human intervention so agents can focus on higher order cases. We’re excited for Replicant Voice to take over more of our existing call flows and volume. Cons Nothing really! The experience has been great so far. Review Source VR Verified Reviewer Electrical Engineer Higher Education Used the software for: 1-2 years ### "Replicant operating systems ensures that users have complete control over their digital lives" March 17, 2023 5.0 Overall, Replicant software is a free and open-source OS that is designed to replace the proprietary software that comes with many Android smartphones. It aims to provide a fully free and privacy-respecting mobile OS that does not include any non-free software, such as Google Play Services, which can collect and share user data without their consent. I highly recommend using this software. At first, it might take some time to learn how to work with it. It is an excellent operating systems for automation purposes. Pros Replicant offers a customizable interface that allows users to design their own workflows, which can lead to time savings and increased efficiency.Replicant has the capability to automate several mundane and repetitive tasks, which saves time and resources for businesses. The software uses advanced machine learning algorithms to process data, making it more accurate and reliable. Replicant software can be scaled according to business needs. It is equally effective in handling large volumes of requests as it is with smaller loads.The software operates continuously, without the need for human intervention, reducing downtime and improving reliability Cons Overally I am satisfied with this platform. Here, I mention a couple of shortages that can be improved.Some customers may prefer to speak with human agents instead of using a chatbot or an automated system. This feature is not supported in the platform.Replicant only offers support for a limited number of languages, which may be a drawback for businesses that frequently interact with customers in various languages. Review Source JD Jelle D. Software Engineer Computer Software Used the software for: Less than 6 months ### "Give customer service how you want" June 1, 2022 4.0 Pros Replicant has made customer service way easier for my team. The UI is good looking and made it easy to get started with. Haven't experienced any bugs using the software. Cons I wish the software would be more surprising. It does everything it needs to and it does it well, but it doesn't give the wow effect. Review Source Edison B. Senior Manager Club Member Experience Medical Devices Used the software for: 6-12 months ### "Truly intelligent AI for Customer Service Solutions" February 10, 2021 5.0 Pros Replicant offers a truly intelligent thinking machine that allows our company to remove the "busy work" type calls from our team members and open them up for true problem solving and building customer relationships. In building other AI solutions for other areas of business, I can attest that the Replicant team are true experts in their product. Their team is there to build a solution alongside you, with suggestions and insights along the way. Cons As our company continues to scale internationally, the only downside is the lack of additional language support. We have a focus of globalizing our customer expirience in 2021, and this is one area that gets left behind. However, we have voiced this, and as a young company, they are working to roll out additional language support that would allow for further expansion. Review Source VR Verified Reviewer Salesforce Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great to work with and an impressive product" June 10, 2021 5.0 Replicant has been fantastic to work with. Smart and friendly team and great partners in our AI success. Pros The way you can easily see where the bot failed or got confused and teach it on a per conversation basis is best in class. Reporting capabilities are very strong out of the box. Cons A little bit of a learning curve but that's to be expected with any new product. Review Source George M. Manager, Global Operations Logistics and Supply Chain Used the software for: 6-12 months ### "Customized Replicant Integration" February 18, 2021 5.0 Pros Replicant was able to develop a customized solution for a very specific use case that we hoped to automate. By implementing Replicant AI, we were able to scale our operations to handle any peak volume eliminating queue backlogs and delayed deliveries. Furthermore, Replicant provided a much more secure platform (SOC, GDPR, HIPAA and PCI compliant) while maintaining comparable quality metrics as human teammates. The Replicant team is also incredibly communicative and made both the initial pilot phase and full rollout process feel seamless. Cons As we expand internationally, it would be great to offer languages other than English. Review Source Natalie C. Senior Operations Specialist Insurance Used the software for: Less than 6 months ### "Replicant is committed to our vision of providing a phenomenal automated customer experience" June 12, 2020 5.0 Pros At Next Insurance, we value ease-of-use and flexibility, and place the utmost importance on the customer experience. Replicant has worked side-by-side with us to craft automated customer support that mirrors these values. The “Virtual Advisor” we’re developing can answer incoming calls in a surprisingly pleasant way. We've enabled customers to get help with common documents even after hours, and are excited about the potential for more end-to-end automation. On top of that, the entire Replicant team has been a pleasure to work with. Cons Replicant is a smaller startup, so there are a few things they don’t yet offer that some of the bigger players in the space do (though we hear they’re working on them!). However, their level of service, quality of product, and their commitment to finding us workarounds for now makes up for this! Review Source MO Mark O. Vice President Health, Wellness and Fitness Used the software for: 6-12 months ### "Strong Partnership for Success" June 23, 2021 5.0 Our overall experience with Replicant has been very positive as we look to expand our customer self-service capabilities. The Replicant team is very collaborative and highly motivated to make sure our project is a success. Pros I have found that the entire Replicant team is highly responsive and very customer-focused. I feel Replicant's commitment to our success, and it is clear that their success only comes with our success. Cons We are striving to deliver an excellent and consistent customer experience across every customer market, and with our rapid global expansion, we have a need for Replicant to build capabilities in additional languages. Review Source HS Hetal S. VP of Product & Operations Consumer Services Used the software for: 6-12 months ### "Replicant bot placing orders at restaurants twice as fast as humans!" February 22, 2021 5.0 At Postmates, we are using Replicant's AI bot to place orders at restaurants over the phone. My team and I have been very impressed with the bot's accuracy, its ability to deal with restaurant background noise, and how it's able to navigate IVRs. The Replicant Bot is placing 65% of our phone orders with a success rate equivalent to humans and has reduced phone order cost by 50%. Pros The Replicant team was able to train the bot to place phone orders at restaurants in just 4 weeks with accuracy improving to 94% over a 6 week period. Also, we've been super impressed with the bot's ability to hold a conversation to place an order. Cons Looking forward to Replicant extending their bot to handle chat conversations. Review Source KH Kelsey H. VP of Customer Care Retail Used the software for: 1-2 years ### "Great help to tailor our customer experience" July 15, 2021 5.0 Pros With Replicant, we're able to be very dynamic in our approach with customers and speed up their service! Cons Making changes is in the hands of the Replicant team - not much that we can do on our own. Review Source FM Farnam M. Software Engineer Computer Software Used the software for: 6-12 months ### "Great service helping to reduce our costs" June 23, 2021 5.0 Pros Replicant offers a great quality service with easy integration and fast troubleshooting/mitigation when encountering issues. Using their service helped us reduce our costs immensely. Cons I hope they will add support for other languages in the future. Review Source RD Rob D. MGR Contact Center Applications Insurance Used the software for: Less than 6 months ### "Outstanding Partners Deploying Voice A.I. " April 20, 2021 5.0 Pros The team at Replicant is such outstanding partners for a vendor. We were able to quickly take our thinking machine live in two months with 5 use cases and have already doubled the amount of use cases we are leveraging Replicant for over the next month and 1/2. They are extremely agile in both working with you and their deployments. Cons Overall we are very pleased with the platform and deployment. I wish they had a better platform for communicating ongoing script changes or a/b testing we would like to to do in the think machine. You end up sending over lots of emails to the replicant team as you think through different scenarios you want to test. That being said they have always been highly responsive. Review Source RR Ross R. CXO Wireless Used the software for: 6-12 months ### "An excellent addition for your telephony toolbox" February 19, 2020 5.0 Pros Replicant provided us with a seriously high-impact approach to handling fluctuations in our call volumes. By relying on an "intelligent machine" to help us, we've gained the ability to quickly triage calls based on business value and ensure that we are focusing on those that are most important to us, while ensuring that the more routine calls get handled quickly and gracefully by a "thinking machine". Replicant is a great option for any customer service or sales operation and they are a great organization to work with. Cons Very litte. They are a great bunch to work with and the applicant is world-class. If anything, any challenges with the project were on our side and they helped us work through all the wrinkles quickly and effectively. Review Source DD Dominique D. CSM Consumer Goods Used the software for: 6-12 months ### "Great help, plus it makes my life easier" June 14, 2021 5.0 My overall experience has been overwhelmingly positive. Everyone is right there to assist and guide you. I love the expertise that you receive. Well worth the price. Pros I love that I do not need a live agent to handle some of my most common calls Cons No cons yet. If my customers are happier, I am happier. Review Source KP Kelsey P. Director Medical Devices Used the software for: 6-12 months ### "100% recommend Replicant" February 11, 2021 5.0 Pros Product is very easy to use and customize. The Replicant team was there to help us with all of our workflows and incorporate best practices from other customers as well. Cons Need to provide other languages and accents for international expansions. Review Source AM Areli M. Manager - CoE Application Support Health, Wellness and Fitness Used the software for: 6-12 months ### "Overall Positive experience implementing Replicant as a self-service tool for our customers" April 21, 2021 5.0 Pros The product is easy to use and Replicant does a great job of supporting our team to keep deploying more solutions. Cons The out of the box dashboards are not customizable other than filtering by date. Review Source MK Matt K. Customer Experience Manager Medical Devices Used the software for: 6-12 months ### "Replicant will get the job done" June 9, 2021 5.0 Pros Great product and service! I've really enjoyed working with the Replicant team over the past couple of months. The Replicant UI was very easy to learn. Our team was able to pull individual calls seamlessly based on various call types - dispositions, tags, transcripts, etc. We continue to meet weekly to discuss our needs as a business and implement changes to our current workflows. We've seen what the bot can do already and are excited about the growth/potential of using their product. Cons Replicant dashboard had limited features. Review Source VC Varun C. Head of Product Health, Wellness and Fitness Used the software for: Less than 6 months ### "Replicant was fairly easy to get up and running, saving and automating our CS resources" February 21, 2020 5.0 Pros Replicant was a fairly easy for us to get up and running. After securely exposing our API to the their system, the Replicant team spent a few weeks creating a custom experience for our phone callers. Replicant was able to answer in a pleasant voice over the phone. So far we've seen many calls completely contained, and hold times have dropped as agents are less overwhelmed by mundane tasks. Cons Integrating our API took some effort, but we also discovered some ways to improve our systems during the process. Review Source AA Alex A. Senior Technology Manager Internet Used the software for: Less than 6 months ### "Agent of the month" April 6, 2020 4.0 Pros We had a great time experiencing replicant in our call centre environment. In just a couple of weeks we had replicant integrated with our telephony platform, our CRM solution, and handling real calls. It allowed the team to focus on emails and other time sensitive tasks, while replicant dealt with calls that were repetitive, yet extremely important to our business. Unless your flow is configured incorrectly, there is no room for mistakes and you provide your callers with consistent support. You can think of replicant as your "Agent of the month", leave it on shift and let it take as many calls needed, at any time! Cons It will great to have the bot support multiple languages. I know this is coming! Review Source CA Craig A. Director of Technology Internet Used the software for: Less than 6 months ### "The future of customer support" February 27, 2020 5.0 A truly transformative technology! Pros Replicant provided us with an opportunity to scale our service without the constraint of having to hire, train, and manage a traditional call center. The bot development language they developed made it easy to create and iterate on bot behaviours. Above all, the most astounding thing was the experience of talking to a bot. Reliplant has created the most natural conversational bot experience I've ever encountered. Cons It would be great if the system could support more complex customer interactions. I'm looking forward to seeing their capabilities grow along with their success. Review Source AB Andy B. Learning Machine Partner Cosmetics Used the software for: Less than 6 months ### "Amazing tool" April 16, 2021 5.0 It's been amazing working with this tool and the team in general! Great things! Pros This tool and the team are amazing to work with! Cons Nothing, everything is very clear to use. Review Source Similar Products Featured ## Related categories [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Customer Service](https://www.capterra.com/customer-service-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.