# Page 11 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is QuickBooks Online the right Accounting solution for you? Explore 8451 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190778/QuickBooks-Online/reviews --- QuickBooks Online 4.3 (8451) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 11 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 251-275 of 8451 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Keyur P. Field service technician Facilities Services Used the software for: 1-2 years ### "Smooth experience overall " March 20, 2026 5.0 Overall Quickbooks is very good platform to new users it’s very easy to use and very reliable and easy to understand Pros Quickbooks are very easy to use. Quickbooks very easy to upload photos. Quickbooks is fast and reliable. Cons Sometimes Quickbooks have network issues. Sometimes Quickbooks slows upload the photos when network issues Review Source MB Michael B. Operations Program Development Used the software for: 1-2 years ### "QBO - Growing with You in each stage of your business" April 25, 2026 5.0 Very good experience. I like the tiers available so I can change as my business grows and changes. We started at one tier, downgraded, and we are about to upgrade again due to changing operational needs. Pros The value for the money. Customer support. Financial reporting options. Ease of use. I never really experience bugs and issues. It's easy to use. I use it for invoicing. Excited to try time tracking and attendance features. Cons I do not have much to add on this one. There is a learning curve but it is worth it. I will get certified soon. Review Source JB Jennifer B. Controller and Office Manager Construction Used the software for: 2+ years ### "Quickbooks Online is a Driving Force" February 27, 2025 4.0 My overall experience with Quickbooks Online has been extremely positive. I was very nervous when first switching from a desktop version to the online version but now that I have, I don't think I could switch back. I often compare the two to driving a manual vs. automatic car. Quickbooks Online sets things up to be very easy, intuitive and fast where the desktop version seemed to need much more set up and need more knowledge of bookkeeping to enter different tasks in correctly. QBO explains many of the options right in the entry spaces so you understand what everything is right away. Pros The thing I like most about Quickbooks Online is the ease in navigating the tools I need. It is very intuitive and I can figure out what I need to do with very little help, which makes getting my actual work done faster. Another favorite feature is being able to export my lists and searches to other programs such as Excel. And the transaction search is a life-saver. Cons The thing I like least about Quickbooks Online is a necessary evil, unfortunately...the updates. I get in my routine and rhythm when entering information in the system, but I find that a lot of the updates, which I know are necessary for an ever changing technology, tend to add steps to my process and can slow me down and take time to get used to. Many of the updates, in my opinion, are fairly useless and seems like they are updating things just to say they updated it at a designated time. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I made the switch from the Desktop version to Online so that I did not have to worry about backing up my company files/losing files. We also wanted to be able to have multiple users on our company at one time which has been phenomenal. Review Source Katie M. Owner, Manager Entertainment Used the software for: 1-2 years ### "Great for Organizing and Tracking our Small Business's Finances" October 6, 2025 5.0 Have greatly appreciated the level of organization this has introduced to our book keeping processes and will continue to use. Pros Fantastic for tracking sales, invoicing and expenses. Has been pivotal in improving the financial health and organization of our small business. Cons Occasional issues have occurred with setup when integrating new users that have existing accounts, but the work-around has been simple and hasn't been an issue in the overall impact of the software to our business. Review Source AS Adam S. Director Real Estate Used the software for: 1-2 years ### "My last year. I give up on Quickbooks online" September 26, 2025 2.0 Cons The only thing that is OK is the sync with banks for transactions. But it becomes useless as the scanning of receipts is so incredibly useless. SO I have THOUSANDS of bank transactions and THOUSANDS of receipts. But VERY LIMITED matches.. The scanning and auto review of receipts is SHOCKINGLY bad. I would say that out of every 10 receipts I scan or send directly to the account email they give us is NOT categorized and labeled correctly. I have to manually update amount, date, and category even for repeat vendors and purchases. AI is immature at best. Alternatives considered [Ramp](https://www.capterra.com/p/207081/Ramp/) Reason for choosing QuickBooks Online Quickbooks misled me into thinking it was a better product due to integrations with banks, payment processors, and tax software Review Source SW Sarah W. Owner and Accountant Accounting Used the software for: 2+ years ### "QuickBooks Online is just okay." March 3, 2025 3.0 I only use QuickBooks Online because it is the lesser of all the evils. Desktop was a way better product, but it has gotten overpriced and I am afraid they will phase it out eventually. Pros QuickBooks Online is great for the average business owner, because it is user-friendly. As an accountant/bookkeeper, I like that I can access it wherever I am working...I just need wifi. Cons The bank feeds are not reliable and I don't have time to get authorization codes from each of my clients when the feeds stop working. I won't give my clients access to the QBO files because I don't want QB poaching my clients with all of the live bookkeeper ads. There also needs to be a better way to enter bank transactions manually like desktop. Bank feeds are too glitchy to rely on. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) I am pretty sure that they are going to remove the desktop option and the pricing has gotten insane for small accounting firms. Review Source MK Michelle K. Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "QB Online is not like QB Desktop -- Know before you go!" March 3, 2025 3.0 It has been difficult to convert our data from Desktop and the loss of ability to have multiple invoice templates from different departments has caused us to restructure our billing procedures. Pros The ability to log in from anywhere on any device has been great for remote employees and our traveling staff. Cons The functionality of the software in terms of reporting and templates is a step down if you are used to QuickBooks Desktop. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The switch was made because payroll for Desktop was being discontinued for our version. We decided to stay in one platform and moved to Online. Our version was ready for upgrade and the cost increase was substantially more than the switch to Online. Review Source BR Brent R. CPA Accounting Used the software for: 2+ years ### "If you want QuickBooks, QBO is about the only option but it's not a great one" March 3, 2025 3.0 The product does what it is asked to do but conversions are far from streamlined and the end user experience overall is not as good as it was with their desktop products. It's awesome as an accountant to be able to work on a live file at pretty much any time but you pay dearly for that convenience. Intuit's official stance is that they are phasing out their desktop products besides Enterprises (which is 200-300% more than Desktop Premier before) so if you are a new user you might never know that QBO is an inferior product. But it is compared to desktop and they have lost a lot of market share with their forced migration last year. Pros QuickBooks Online's main strength is ease of use. It's built around the checkbook and it is designed to automate tasks like payroll, bill paying, and even invoicing. It is a browser based cloud software so you do not need to download software and that means it can be used anywhere in the world. Your accountant can work with you in real time without sending a copy of your information via email so it's more efficient when collaborating because it can even be opened on your mobile device. Cons The cost of QBO is not competitive and the product is vastly inferior to their desktop products. If you want automated payroll it better fit neatly into their one size fits all packages. Want quarterly payroll? Not an option unless you want to handle it manually each quarter - and you better do it by the last day because there is no such thing as after the fact with automated payroll. I would estimate desktop users who switch will pay 100% more (at least) for an inferior cloud based product that is much less dynamic than desktop. Support folks are not accountants and most clearly do not use the software but rather work off a script to get you off the phone so if you need help, google is a better option that Intuit support. Review Source WG Wendell G. CEO-Founder and Media Specialist Photography Used the software for: 2+ years ### "Great functionality, not so great subscription cost" October 20, 2025 5.0 I love using it as it maybe by business flow easier in this area. Connects easily w/taxes, subscription costs just sucks. Pros Ease of use, easy and replicable invoicing, receiving payments easily and the financial reporting system is amazing and makes everything easy towards tax time as long as you effectively keep your charges categorized Cons Quickbook's fees are a bit much. The subscription fee keeps increasing without visible benefits. I dislike when any company's fees increase but theres no real benefit to the customer. It just seems like a "pass there cost" situation that all of the companies do. Not a fan. Review Source Tanya D. President Retail Used the software for: 2+ years ### "Great Product" August 18, 2025 5.0 Overall a great program, makes life easier for myself and my accountant. Puts everything financial in one place Pros Makes my life a lot easier being able to put all of our incoming and outgoing financials in one place and organize them. Cons The cost. Pricing keeps increasing and the most recent price increase has been the largest increase. Review Source PB Phoebe B. HR and Payroll Manager Consumer Goods Used the software for: 1-2 years ### "HR & Payroll Manager " December 12, 2025 5.0 Overall experience was good. I believe I had an advantage - I'm experienced in payroll and accounting. Pros When I did use it at a former employer it was user friendly and intuitive interface and easy navigation. Cons It's mainly for smaller companies so the package I was using had limited features. Different packages l, so the costly packages are more likely have the best features. Review Source TF Travis F. Manager Consumer Goods Used the software for: 2+ years ### "Quickbook review" July 28, 2025 4.0 Like the software. It make thinks easier to use and can Invoicing easier to understand. They can do better with fixing the bugs. Pros Customer Service gets back to you quickly and Invoicing is easy to do. The value can be steep but it depends on what you get. Cons Pricing is high and you always have to pay for any new features. Have a lot of bugs but can be worked out Switched from [Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Looking for something better to use and easier Review Source RB Ryan B. Co-Owner Construction Used the software for: 1-2 years ### "Excellent product for small business" April 24, 2025 5.0 Outstanding. It's really easy for anyone to learn QBO Pros Excellent product. So easy to use, oustanding support. Cons There are some quirks with the system that I don't love, but they're minor. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave was a decent free system to start us out, but Quickbooks is integrated with everything and all book keepers know how to use it so it made more sense to switch. Review Source JC Jason C. CEO Mechanical or Industrial Engineering Used the software for: 1-2 years ### "We love Quickbooks " February 25, 2026 5.0 This is A1 service program for our books. We can really save time and be out in the field with the team. Pros I love the fact it integrates with our jobber dispatch software and it really keeps our books clean at the end of the years Cons No cons at the moment we love everything it does. It does everything we need quick books is awesome. Review Source MA Marisa A. Book Keeper Religious Institutions Used the software for: 6-12 months ### "CCM HR QBO Review" October 15, 2025 3.0 Pros It's very user friendly and I really like the help option that is on the screen so we can ask questions as things come up while working in QBO. Cons Sometimes it does show duplicate transactions in our bank feed, so if we aren't paying really good attention, we have to go back and fix our financial report. Review Source OA Oluwalonimi A. Principal Consultant Management Consulting Used the software for: 2+ years ### "Easy to use " June 18, 2025 5.0 My overall experience with quickbooks has been great, I am able to use it without necessarily having real accounting experience. Pros What I love the most about it is that, it makes it easy for me to track income and expenses for the company Cons The free version is quite limited in functionality, so you would have to choose one of the various subscription options to get more. Review Source JR Joseph R. Marketing Director Consumer Services Used the software for: 2+ years ### "New user to power user" September 20, 2025 5.0 My overall experience with Quickbooks online was extremely positive and the learning curve was minimal. I enjoy the reporting system and the ability to link all my accounts in one place. Pros Quickbooks was the perfect solution for my first time as a business owner. I didnt know much so this made it easier for me to manage invoices and track expenses. Cons I liked quickbooks overall but if i had to talk about what i liked least it would be the limits on withdrawls for being a new user Review Source SS Savannah S. Owner Business Supplies and Equipment Used the software for: 2+ years ### "Quickbooks" October 21, 2025 5.0 Pros What I like most about QuickBooks online is how easy it is to track everything in one spot and not have to worry about it. Cons What I don’t like about quickbooks online is that there is so many options to put different purchases or payments in different accounts but when you mess up on that they are hard to find to correct. Review Source RP RUTH P. Accounting Accounting Used the software for: 1-2 years ### "Desktop is much better" February 12, 2025 1.0 I have used it several times since it first came out and don't see much improvement. I do not like it. Pros easy for everyone to log in remotely. It is cheaper (for now) Cons does not have the same functionality as Desktop. No Loan Manager (which has been deleted from the latest updates of QB Desktop anyhow). Not easy to create adhoc reports or search for things. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) to make it easier for others to log in and help enter data Review Source AH Adrianna H. Owner Hospitality Used the software for: 2+ years ### "More features?" September 15, 2025 5.0 Excellent experience but pricey for what it is overall its an excellent tool and resource especially for small businesses Pros What i liked most about quickbooks was the user friendly interface. Easy to understand layout and straight forward use Cons Least like was the pricing it should have more features. Maybe include some integration apps and products Review Source aD angela D. Director Marketing and Advertising Used the software for: Less than 6 months ### "Terrible service, buggy and hasn't worked since day 1. " February 17, 2025 1.0 Terrible. Onboarding call couldn't take place for over 2 weeks because they didn't have available slots so I had to wing it. Then haven't been able to send out quotes and invoices because there is a "known bug engineers are working on" - that's been for a month now and no joy. Whenever they try to confirm your issue they add a future pacing scenario. Let's just solve the problem that exists before getting into the future wishes! I honestly can't figure out how they are still in business, because this is so terrible. I'm in Singapore so am getting service attached to that territory. Initially my onboarding went through to australia and was cancelled a minute before the call saying I had to book in with singapore - but it was the link i was given. Note that I could get on an onboarding call the same day with australia and had to wait 2 weeks in Singapore. They seem to have different IT systems and service level acceptance rates for different countries. Pros the interface and ease of use. Easy to see in a snapshot where my business is. Shame quickbooks causes that picture to be bad since clients can't get invoices to pay me and I can't get new business because they don't get quotes either. Just discovered that these were no longer going through. Cons absolutely everything else, especially the support desk who are completely useless. How is it ever OK to be in a conversation with helpdesk for an hour and them still not get to the issue to solve and every time they try to clarify, they get it wrong? This isn't an hour waiting. This is an hour in conversation - granted slowed down because, as they admitted, they were serving multiple people at once. The fact that the software doesn't work and their engineers can't solve issues is a major red flag. Switched from [Xero](https://www.capterra.com/p/120109/Xero/) price and interface. Now regretting it. Xero is by far superior Review Source MY Mackenzie Y. Siding Coordinator and Admin Construction Used the software for: 6-12 months ### "Great Software to Use" May 5, 2026 5.0 Experience has been great and if there is an issue the customer service is quick and efficient to give me a solution Pros It directly connects to our jobber program making it easier to utilize without the constant back and forth between programs. Cons Sometimes to undo something or apply a credit gets really complicated when it doesn’t need to me. It is backwards. Review Source KJ Kayla J. Director Facilities Services Used the software for: 2+ years ### "Overall Review " April 10, 2025 4.0 The overall experience has been fine. I like QuickBooks, but there are a couple of features, such as receipts they have updated recently, which I am not a fan of because you can no longer drag & drop multiple receipts. As for invoices and/ or receipts don't reach our customers. Otherwise, it has been a great program. Pros The ease of where everything is located under categories coincides with what portion of finance you are handling. Cons The glitches in the system, errors with loading, and a lot of occurrences when you cannot access the site. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I would say about almost 3 or 4 years ago Review Source AH ANGELA H. Controller Consumer Goods Used the software for: 2+ years ### "User Friendly no matter your level of experience" March 24, 2025 4.0 Great. I use and train other accounting and ownership how to use and view things daily. Pros Ease of use, availability of reporting, multiuser capacity, multi company capacity, integrations available, 1099 and payroll availability, organization of vendors, customers, COA etc. Cons Some of the automation in the COA and not being able to choose the accounts that some integrations process through. Review Source CM Colleen M. Owner and Designer Construction Used the software for: 2+ years ### "Quickbooks Online Does Not Provide Competent Service" December 27, 2025 1.0 Previously I was happy with them, until recently when I required attentive customer service and it was not provided. Pros That all of my business operations are located in one place, particularly banking, invoices, bills, and payroll. Cons Their employees have continuously provided us misinformation, and have created a situation where we have lost funds that we are unable to recover. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.