--- title: "Page 3 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is QuickBooks Online the right Accounting solution for you? Explore 8555 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190778/QuickBooks-Online/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QuickBooks Online 4.3 (8541) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 3 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 51-75 of 8541 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Office Manager Used the software for: 3-5 years ### "Reliable and Easy to Use" April 27, 2026 5.0 Overall, my experience with QuickBooks Online has been very positive. The platform is easy to navigate, reasonably priced, and provides strong reporting tools that give clear insight into financial data. While I don’t currently utilize the invoicing or time tracking features, the bill pay functionality has been especially useful and has worked very well for our needs. I would be interested in learning more about the time tracking and attendance features and how they could support our operations. There are occasional minor bugs, but they are typically resolved quickly with a simple refresh or re-login. Overall, it’s a reliable system that supports our day-to-day operations effectively. Pros QuickBooks Online is easy to navigate and very user-friendly. We were initially set up by our payroll/tax provider, who continues to be a helpful resource when needed. Customer support is also easy to access directly through the platform. The pricing is reasonable for the features it offers, and one of the standout aspects for me is the reporting, which is clear, flexible, and very useful. Cons Every now and then I run into small bugs, like duplicate charges showing up when viewing accounts. It won’t let me record both, which is good, and usually logging out and back in fixes it. Switched from [Kashoo](https://www.capterra.com/p/113351/Kashoo-Online-Accounting/) The setup was pretty complicated, and we were manually entering all transactions. This was a few years back, and we ended up moving to QuickBooks for an easier workflow. Review Source Owner Used the software for: 3-5 years ### "Quickbooks is #1" May 5, 2026 5.0 Overall, I will always choose Quickbooks and recommend Quickbooks to others. Its super intuitive, fast to use (no lagging) and being able to use the app on the go is a no brainer. Pros Quickbooks online is easy to use. I like being able to quickly snap receipt photos and add them on the go, and then easily match up receipts with bank transactions. Our invoices automatically integrate from Jobber, which is wonderful and makes life super easy. Finding our Financial Records is easy, it's nice to be able to quickly see P&L as needed. Whenever I have needed to reach out for support I have been dealt with quickly, professionally and the team takes the time to walk me through the steps. Having used other alternatives, I would always come back to Quickbooks. Cons I find the cost for Quickbooks in Canada a bit steep for certain features. But this is pretty common with most products in Canada these days! You get what you pay for! Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reasons for choosing QuickBooks Online Quickbooks is super intuitive, the features stood out for what we need, and integration to Jobber was ideal. Review Source CFO Used the software for: 3-5 years ### "Powerful software but easy to use. " April 29, 2026 4.0 Pros Quickbooks is easy to get started with. There are a lot of powerful features, but that you don't necessarily need to know or understand to get started. Cons They just launched a new view that I like much less than the old view. Additionally, they could work on their UI/UX more, it's pretty old-school still. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing QuickBooks Online Was familiar with Quicken and it felt familiar Review Source Owner Used the software for: 3-5 years ### "The Software I've Used For Years, but Don't Always Love" April 16, 2026 4.0 QBO is a solid, easy-to-use accounting program, especially if you're not a finance expert. That said, it has weird glitches, like the AI-matching for deposits and invoices being surprisingly flaky. For example, if I'm making a deposit with multiple checks, it can't figure out which check goes to which invoice unless I make a separate deposit for each check. I've figured out enough "hacks" to make it work for my agency, but I often wonder if I should have just used a simple billing platform and hired a dedicated bookkeeper—it might have been cheaper. If you're starting out, really dig into what you actually need before signing up. Pros I run a small marketing agency, as the owner/operator the "anywhere/any device" access of QBO is a must-have. It's fairly user friendly in terms of tracking expenses, time and producing estimates and invoices. Two features that stand out for me are: PROJECT BILLING/TIME TRACKING: The integration of time tracking and user permissions are slick. My team members can log hours directly against specific client projects, and that data flows directly into my invoicing sidebar. It makes invoicing for billable hours incredibly efficient. The "Project" tracking is amazing! When it was first introduced, it seemed really clunky and difficult, but over time, the product and the learning curve improved, and now it is a tremendous asset. I can set up Project Billing for a client (think a specific promotion or event), and all of the time and expenses for that project are in one place and on one bill, which can be billed throughout the timeframe of the project. I know, and my client knows, exactly what the profit/loss breakdown is between expenses, etc., as the project is progressing, so we can adjust midway and keep things on track. It's awesome. EXPENSE TRACKING: While it is a little 'glitchy' at times, the banking rules and receipt scanning are game-changers overall. By setting auto-categorization rules for utilities and recurring costs, I save a ton of time that would go to manual entry. I also appreciate the ability to apply pre-set markups to client-related expenses instantly, giving me a real-time view of my margins and cost of doing business. Cons SUPPORT: Their Help center is a nightmare to navigate; it just floods you with useless articles. It's almost always quicker to just Google the problem or jump to the "user community" than to use QBO's own support. COST: The pricing for add-ons and the massive jumps in cost between user tiers (e.g., $115 for 5 users vs. $275 for 25) is frustrating for scaling businesses. And honestly, it's super frustrating to know that they have features that I just don't know how to use, and likely need, but the free 'tutorials' are so basic—I feel like it's a terrible customer satisfaction approach to charge for classes to get the complete picture when I've been a subscriber for nearly 10 years. UX STABILITY: I appreciate many of the changes QBO has implemented over time, but often I just want to say, "Please stop changing my dashboard without a heads-up!" They often roll out "updates" that seem to be just a layout rearrangement with no notice, and it’s a productivity killer. Review Source Michael B. Bookkeeper Used the software for: 3-5 years ### "Quickbooks Online Ease of Use vs Cost" May 20, 2026 3.0 Overall the tool has increased productivity. Mainly through the automated transaction imports. Otherwise, this is a pretty pricey tool as compared to the desktop version. There isn't much difference between desktop and the online version outside of price. Pros Ability to import transactions and reconcile accounts. This is generally a pretty clean process. Quickbooks does have some trouble populating the type of transaction for each item. It seems to randomly forget a transaction category for the same type of transaction import. Cons Navigation is messy. There aren't options for one click to many daily activities. Entering bills, paying bills and entering expenses are all multiple clicks away. Review Source Konstantin P. ceo Used the software for: 3-5 years ### "The best crm for financing" May 11, 2026 5.0 I really recommend to use it if your run small or big business. It will put together all your spendings and expenses. Pros I think that’s the only one system where you can use for business to track your spendings and etc, My business accountant using it for tax purposes. Also it’s really easy to get your financial reports from it. If we use quickbooks desktop it is a good price. They have a good customer support, always answering on emails and phone calls. We also using it for invoicing, it very user friendly. There is no extra or hidden fees. Cons I got hacked once and sometimes getting some fraud emails from quickbooks scammers. It’s really hard to understand sometimes if it’s real or fake accounts. Review Source Executive Manager, Treasury Used the software for: 3-5 years ### "My Views on QuickBooks Online Usage from 2018 - Date" October 7, 2026 5.0 Pros QuickBooks Online is among the robust online accounting tools that I use in my current organization. Automating over 76% of manual accounting tasks such as invoicing, billing and financial reporting is what I rank top about QBO. Cons I didn’t come across challenges and I was the one who implemented and deployed QuickBooks Online without any support. Review Source Company Director Used the software for: Less than 1 year ### "Decent but pricing isn't great, steep learning curve for beginners " May 21, 2026 4.0 It's good, I think the least favourable aspect of my experience is the price - it's not very straightforward and it's easy to overspend for what you need. But the most basic level, which is what I needed, felt overpriced and I felt almost conned into buying the next level up just for value for money but then, when you realise you're not using everything you're paying for, you bitterly drop back down to the lower price tier. Pros Customer support is really helpful and it is so easy to navigate once you've got to grips with it. Making tax digital has been made really easy Cons It's a steep learning curve for someone who hasn't kept their own books before. It's not a simple case of just uploading receipts, you have to manually edit a lot of expenses Switched from [FreeAgent](https://www.capterra.com/p/122008/FreeAgent/) I was given free access via my bank but when I left that bank, my access was pulled. Review Source Customer Support Used the software for: Less than 1 year ### "The Best Accounting Software for Small Businesses" March 27, 2026 5.0 My overall experience with QuickBooks Online has been excellent. From setup to daily use, the platform is intuitive and well-designed. It has significantly simplified my bookkeeping, saving me time and reducing errors. The value for money is strong given the breadth of features offered, and customer support resources are readily available when needed. I would highly recommend QuickBooks Online to any small or medium-sized business looking for a reliable, easy-to-use accounting solution. Pros QuickBooks Online is incredibly easy to use, even without an accounting background. The dashboard gives a clear, real-time snapshot of your finances, and navigating between invoicing, expenses, and reports feels seamless. The invoicing feature is especially impressive — professional, customizable, and quick to send. Financial reporting is thorough yet easy to understand, making it simple to stay on top of business performance. Cons There is very little to criticize. Occasionally, the platform can feel slightly slow to load during peak times, and some of the more advanced features take a little time to discover. The fees and charges can add up depending on the plan, which may be a consideration for very small businesses or freelancers on a tight budget. Review Source Paralegal Used the software for: 3-5 years ### "Quickbooks does it all! " March 24, 2026 5.0 We have had a great experience overall. Again, it is one of those programs that is really essential for running a business. You are able to do so much, and with the proper training you can really succeed. Pros Quickbooks is a great program for easily sending invoices and receiving payments. Although it did have a few bugs in the early stages and we encountered some issues, they seem to resolve them pretty quickly. It is very user friendly and easy to train. It is a great 'one stop shop' of invoicing, payments, financial reports and bookkeeping. Cons The customer support is not all that great, and it is difficult to get in touch with someone who understands your issue. The fees for credit card payments are more than other programs, but overall it is good value for the money because of all the things you can do. Review Source Charlene S. Remote Accountant Bookkeeper Used the software for: 3-5 years ### "Quickbooks Online needs Free Chat Support since it gets worse with each Update" March 30, 2026 1.0 Hate the Online application. Always loved the Quickbooks Enterprise version, but if you work remotely for several companies, it makes it impossible to switch to desktop only. Pros Not much since they have so many updates that get worse each time and you have to pay for chat support. Cons I would never recommend Quickbooks Online to any business. Quickbooks Desktop only. If you like remote access buy Quickbooks Enterprise. Review Source Nathan H. Owner Used the software for: 3-5 years ### "Very robust, inexpensive, doesn’t take an accounting degree and my customers love it. " March 3, 2026 5.0 My customers love the ease of paying bills with the click of a button in an email and you can also send a text. Customer service is effective although it’s incredibly rare I need it. It is a stable program that get continual upgrades. It allows me to track my hours, receipts and makes invoicing easy so that I don’t have to worry about making mistakes. I need a simplified system because my workload is erratic. Pros I have used QuickBooks for decades. QuickBooks online is incredibly nice because you can access it from any laptop and it has a phone app. I primarily use the phone app. It’s a robust program that gives small businesses like myself a way to track accounting, invoicing and credit card, etc. payments all in o e and at an affordable rate. Cons None. They keep upgrading to allow for better features and ease of use. They also expand on integration from third party apps to make it even easier to use. Review Source Operations Manager Used the software for: 3-5 years ### "Best Financial Management Software Available" March 10, 2026 5.0 QuickBooks is easy to use and understand. It has been a blessing for managing our company's financing. Because it is always available through a web browser, means that I can always handle any invoicing need no mater where I am. Pros QuickBooks Online has been a core component of our company's financial management and reporting for several years now. QuickBooks API easily allows it to integrate with our field management software for invoicing and estimate tracking. It is the best value per $ of any of the software packages that we use. Cons Customer support can be lacking at times if there are features that are hidden behind charges for software upgrades. Support sometimes acts more like a sales team rather than support. Though, any bugs or issues that we have with QuickBooks Online have always been resolved, usually within 48 hours. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reasons for choosing QuickBooks Online QuickBooks has better financial integration with our payroll company and field management software. Review Source Controller Used the software for: 3-5 years ### "Great Product Value for the Price" March 6, 2026 4.0 My overall experience with QuickBooks Online has been positive and it is defiantly accomplishes what I need for the money. Pros What I like most about Quickbooks Online is the Cloud access. Being able to log in anywhere anytime is what sold me on the product. Cons What I like least about QuickBooks online is that the customization on many reports are very limited. Several areas require external apps for customization. Switched from We were looking for a cloud based software to allow access anywhere. Alternatives considered [Sage Intacct](https://www.capterra.com/p/76/Intacct/) Reasons for choosing QuickBooks Online The cost for the value could not be beat with QuickBooks Online. Review Source Founder CEO Used the software for: 3-5 years ### "Small Business Staple for Operations " August 27, 2026 5.0 Overall it’s very good I have been using it for over a decade and am very familiar with it. Also I can see that it is becoming more user friendly with ai Pros Easy to access from any device, always works and is accurate, is a lifesaver for creating reports and tax prep and connecting to other apps and systems Cons Certain items can’t be reclassified in bulk when they get put into wrong category so that is a real pain. Review Source Partner Used the software for: 3-5 years ### "Powerful Accounting solution but with a premium price tag" October 21, 2026 4.0 Overall, have been satisfied with the experience of using QBO but will rate it 4 stars with 1 star being deducted for price tag and recurring price increase in the past. Another important thing is that whenever you get stuck there is a lot of content available online which can help you quickly resolve the issues. Pros The best thing about QBO is that I have found it to be the most comprehensive accounting solution and this is after comparing the same with Sage Accounting, Xero and Tally's global version. The best part is the automated bank feed and matching. Other important tool going its way is the option to integrate 3rd party apps. Cons As mentioned in the header although it is the most comprehensive solution ticking all the right boxes, but the biggest con is premium price tag. You have to add at least 10 clients on the solution to make it economical per client. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) To get the option to use the solution from anywhere. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Reasons for choosing QuickBooks Online Because migrating historical data was easier. Review Source CS Chris S. General Manager Used the software for: 3-5 years ### "If you want something easy to use and accurate, this is it" October 7, 2026 5.0 Overall has been great, it is one of the softwares we take for granted on how easy it makes bookkeeping in our business. Very easy to use and support is great when it is needed. Pros Very intuitive and easy to learn. It makes bookkeeping so much easier than some other products and support has been great. Cons Not too many things I dislike about the program, it does everything I need it to do and if there is any issues, they get resolved right away. Review Source Vanessa B. Bookkeeper Used the software for: 1-3 years ### ""Efficient and User-Friendly Financial Management"" February 27, 2026 4.0 I use it to reconcile bank accounts, manage accounts payable and receivable, and generate financial reports for tax returns Pros I use QuickBooks Online for financial reports, appreciate its ease of use, and find it offers good value for money. Financial Reports, Ease of use, value for money, Cons Limitations with check printing: can’t customize templates or account info, must buy pre-printed checks, which adds cost, risk of errors, and paper waste. Review Source Business Manager Used the software for: 3-5 years ### "Like having an accountant on staff" August 13, 2026 5.0 Overall experience with QuickBooks Online is very positive. I have been using it for nearly a decade and recommend it highly. Pros Key benefits include: easy to use and very intuitive; links bank and credit card accounts; keeps payroll and invoicing in one place; tracks receipts and reconciles accounts; allows direct access for my accountant. The software is easy to use and very intuitive. It is so convenient to have everything in one place, including payroll, invoicing, receipt tracking and account reconciliation. It is also convenient to have our accountant access our QuickBooks account directly to complete our taxes. Cons It can be difficult to find help topics and assistance with some more complex accounting issues like processing returned payments. Review Source Front office manager Used the software for: 3-5 years ### "Reliable Accounting Software That Saves Time and Simplifies Financial Management" June 25, 2026 4.0 Overall, my experience with QuickBooks has been very positive. It provides all the tools I need to manage my finances in one place, from invoicing and expense tracking to reporting and bookkeeping. The platform has helped streamline my daily accounting tasks and saves me a significant amount of time. While customer support can sometimes take longer to respond than I'd like, the team has generally been helpful in resolving issues. Despite a few occasional frustrations, QuickBooks has been a reliable and valuable solution for managing my business finances. Pros I feel like QuickBooks provides good value for what you pay. It has all the tools I need to manage my finances, create invoices, track expenses, and run reports without having to use multiple programs. It helps simplify my day-to-day bookkeeping and saves me a lot of time. Cons Customer support has been helpful whenever I've needed assistance, but there have been times when I had to wait longer than expected for a response. Occasionally, resolving more complex issues has required multiple conversations before finding a solution. Review Source Controller Used the software for: 3-5 years ### "User Friendly and Does What it Says it Can Do" March 4, 2026 4.0 The cost is financially feasible and provides a great value in the ability to invoice clients, prepare financial statements at various timelines and compare to prior period. Pros The program is intuitive and offers as much guidance with helpful hints, as needed. There are several ways to obtain support when a problem occurs. Cons The interface just recently changed and it's appearance is totally different until you drill down and find the familiar. Review Source IT Technician Used the software for: 1-3 years ### "Keeps our VITA program finances organized and audit-ready" July 1, 2026 4.0 QuickBooks Online has helped us keep the VITA program's finances clean and audit-ready, which is exactly what you need when you're delivering free tax services to the community and reporting back to funders. It's not a perfect fit for every nonprofit use case but it covers the core needs well enough that we've stuck with it. With a little patience during the learning curve it becomes a reliable part of how we manage the program. Pros For our VITA tax program , QuickBooks Online has been a solid tool for keeping the financial side of free tax preparation services organized and accountable. Being able to track income, expenses, and reporting all in one place makes a real difference when you're running a grant-funded program. The cloud-based access means our team can get to what they need without being tied to a specific machine, which matters a lot during tax season when things get hectic. Financial reporting is straightforward enough that pulling together the numbers we need for program oversight doesn't turn into a whole project. Cons The subscription pricing feels steep, especially for a nonprofit running a free community service program where every dollar of overhead matters. Some of the more nuanced accounting features have a real learning curve and it's not always obvious where to go when something doesn't behave the way you expect — support can be hit or miss depending on who you get. It would also be nice if the nonprofit-specific features were a bit more built out rather than feeling like an afterthought bolted onto a small business product. Review Source Owner Used the software for: 3-5 years ### "Horrific and Awful" October 13, 2026 1.0 Pros Convenient but not worth the absolute AWFUL and HORRIFIC “customer service/support”. The fees are also terrible. AVOID Cons Horrific doesn’t even begin to describe the company as a whole. Customer service is even worse and if you have the slightest issue, you’ll need to reserve at least a full day to sit on hold. They will call you back, but it will be in the middle of the night when any normal person is sleeping. Save yourself headaches and avoid at all cost. Simply look at the other reviews Review Source Software and research reviewer Used the software for: 1-3 years ### "The Undisputed Heavyweight of Cloud Accounting" August 6, 2026 4.0 It demands a little setup time to get your chart of accounts and feeds configured, but once it’s running, it completely transforms how you run your business remotely. It’s a reliable, scalable workhorse for any modern operation. Pros QuickBooks Online isn’t just bookkeeping software; it’s the mobile financial backbone of my operation. What I love most is the sheer accessibility and real-time syncing. Once your bank feeds are connected, reconciliation goes from a weekend-killing headache to a 10-minute check-in from your phone or laptop. The invoicing features are sharp, client payment links make getting paid fast, and the cash flow dashboard gives you an immediate, unfiltered look at your business health. Cons Cons: Because it’s packed with features, it isn’t always plug-and-play. The navigation and learning curve can feel a bit steep if you aren’t used to cloud-based accounting workflows. Additionally, Intuit's tier subscription changes mean you need to keep an eye on your plan level so you're only paying for the specific features your business actually uses. Review Source Director of Operations Used the software for: 3-5 years ### "Frustrating at times, but couldn't imagine not using Quickbooks! " January 21, 2026 4.0 Overall, despite these frustrations with the updates, I find QuickBooks Online far superior to other accounting and inventory tools I have used. I have also noticed that customer service has improved significantly over the last few years. I look forward to seeing the platform continue to evolve. Pros We use QuickBooks Online as our primary accounting tool to manage finances, including invoicing, bill pay, tracking income and expenses, syncing bank transactions, and generating financial reports. I appreciate having these tools all in one place. It simplifies our customer management by keeping account notes, invoices, and payments organized. The ability to sync our bank account for real-time reconciliation is also a significant benefit. Our books have never looked better! Cons The frequent interface updates can be challenging. Some changes feel clunky or convoluted, making it frustrating to re-learn the layout constantly. While the "classic view" helps in some areas, I believe the platform would benefit from taking customer feature requests more seriously to improve usability. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.