# Page 3 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is QuickBooks Online the right Accounting solution for you? Explore 8439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190778/QuickBooks-Online/reviews --- QuickBooks Online 4.3 (8439) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 3 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 51-75 of 8439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James L. Director of Finance Computer Software Used the software for: 2+ years ### "Good value for the features and cost" November 10, 2025 4.0 Given that the interaface is easy to navigate, I am able to answer most of my own questions without the need for support from Intit. Pros There is a general strong ease of use of this product. It has easy to use integrations with banking platforms that makes importing and reconciling transactions very easy. The financial reporting is overall very consistent over the years making historical reporting fairly simple. The cost is quite low compared to the old days of the desktop versions given all the added features that are included with the online version. Cons The updates creating the modern reporting look have been widespread disliked by myself and others that I work with. Alternatives considered [ZipBooks](https://www.capterra.com/p/147352/ZipBooks/) Reason for choosing QuickBooks Online It was recommended by our CPA firm, and I had prior experience with the Quickbooks line of products. Review Source Dominica E. Owner Electrical/Electronic Manufacturing Used the software for: 2+ years ### "On the go accounting app is a must for people in the field and in the office." November 4, 2025 4.0 We have been using the on line version for a few years now and are pleased with it. Just having the Quickbooks app on our cell phones helps us to run business more smoothly especially in the field. Pros Our team can access Quickbooks from any computer or phone. Our information on line is always available. I don't have to be in the office to access our company 's on line account. Cons It sometimes has quirks. Things do not work right. Need to refresh the screen. Or just try again another day. Review Source SDM Shannon Darcy M. Human Resource Manager Machinery Used the software for: 1-2 years ### "Quickbooks Online is Perfect for Small Businesses" November 10, 2025 4.0 Overall, the experience using Quickbooks Online has been positive. We did get off to a rocky start when we converted from the desktop version to the online version but once we got all of the kinks ironed out, I was pleasantly surprised by all of the software capabilities. Pros Some of the pros of using Quickbooks Online include a robust online software for a relatively low monthly cost. I am able to set up rules to automatically process and categorize certain transactions which saves me time. The interface is user friendly and easy to use. The customer support was also extremely helpful when questions arose. The representatives were knowledgeable, kind and resolved our issues quickly. The ability to accept payments quickly and match the transactions to our bank statement also saves me time. Financial reporting is a breeze and our month end reconciliation now takes me half the time it used to. Cons The AI feature in Quickbooks Online is still a little rudimentary. The software will attempt to determine some transaction types based on the dollar amount of the transactions and is frequently incorrect. This has lead to client payment transactions being categorized in the incorrect accounts. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We were looking to upgrade our version of Quickbooks and moving to the online version seemed like the natural choice. Review Source Amanda K. Human Resources Manager Consumer Services Used the software for: 2+ years ### "Great program for small companies looking for accounting reliability. " October 28, 2025 5.0 I used QuickBooks for well over 15 years. Started on the desktop Enterprise version before switching to the online version. Only stopped using it because I changed my career path and focused solely on HR. Pros The ease of use for QuickBooks is what makes it a great value for the money. This all in one accounting software really is easy to use. From invoicing, to collecting payments, and providing financial reporting, I would recommend QuickBooks any day. This program is great for a first time user or small business. Cons Customer support could be a little better. On the phone they are quick and helpful. Through email it takes a bit longer. Review Source VR Verified Reviewer Bookkeeper Accounting Used the software for: 2+ years ### "The Next Big Thing - and that's not always good! Intuit has gone mega-corporate" November 13, 2025 4.0 As a bookkeeping firm, they seem to rely heavily on our community's sales and user experience information, but they also cut into our profits (offering their own accounting and filing services for cheaper, directly to our clients) Pros Most common accounting software - very popular means than it has lots of bells and whistles and will continue to be updated as things change with AI. Cons It's such a big app that Intuit doesn't actually care about the consumer - they care about as much as Apple or Google does. They steal features from the integrating little guys (Keeper, Financial Cents). Hefty subscription price hikes are common but the features they use to justify it are often buggy and should still be in beta mode. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Going online for our clients, desktop no longer supported and/or required the use of another product to get it online Review Source KK Katie K. Office Manager Entertainment Used the software for: 2+ years ### "Quickbooks Online Review from an Office Manager" January 6, 2026 5.0 I have used Quickbooks Online for almost 3 years now at my job. I am the Office Manager at a country club, and this is our full Accounting system. I have had a great experience. Pros It is easy to access on different devices. It is very easy to use, especially with all of the reporting available. Cons I wish there was a live customer support - real people. Sometimes it is easier to talk to real people when i have questions. Also, it can be glitchy sometimes which really slows down my work. Switched from [CYMA Financial Management](https://www.capterra.com/p/811/CYMA-Financial-Management/) CYMA was outdated. I was not here for the intial switch - I got here a month after Quickbooks was implemented. Review Source Frank D. Practitioner Real Estate Used the software for: 2+ years ### "An AI Nightmare " December 3, 2025 1.0 A combination of awful and pathetic. After several days I managed to track down a human in the support team and somehow the support got worse. Painfully slow responses promise that the development team is reviewing the issue, but nothing is ever fixed and no feedback is given. I was also denied a refund for my first month subscription even though I was was unable to use the app due to technical issues they admitted to. Pros Receipt snap is good, but that is mostly where the working functionality ends. I will say the green colour is nice to meet character count minimums. Cons App mostly does not work, especially since the Intuit migration. Customer support is an AI chat that is very close you useless. Several transactions were lost when I upgraded devices, a terrifying thought considering this is an accounting app. Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online I have successfully used QuickBooks in the past. Review Source SR Shirley R. Administrative Assistant Automotive Used the software for: 1-2 years ### "Easy To Use" February 6, 2026 4.0 Easy to create and send invoices directly in QuickBooks. Our company uses it for payroll and it seems to work well for clocking in and out daily. Pros QuickBooks is easy to use. I like that you can ask questions to navigate when you are not sure what to do. Cons When we have had to do an integration with a third party, I have come across many issues and spent many hours between the two companies to figure them out. It can be some what frustrating. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) It was no longer working for our company and it's needs. Review Source JW Julia W. CFO, accountant, tax preparer Accounting Used the software for: 2+ years ### "New interface makes Quickbooks non viable as an accounting software" October 2, 2025 1.0 Intuit has become greedy and has stopped listening to its accountants and customers. It provides an unstable product and is more focused on upselling its related companies (I.e. mailchimp etc) then providing a stable, solid accounting software Pros The version from around 2018 and before was great, it was still a proper accounting software for a reasonable price. Value for money was still good. Cons Quickbooks online continues to increase their prices while delivering a very unstable software with a lot of bugs and issues. The newest interface that went live on 10/01/2025 is horrendous and glitchy. It is no longer an accounting software I can recommend or am willing to use. Customer service knows less of the product than the end user, you never hear back on open cases. I have unresolved cases from 5 years ago that I still follow up on! The new invoice layout is slow and cumbersome and has increased the amount of clicks required multiple times over. A 1 minute process now takes 5 minutes minimum. Overall everything now involves pop up windows and side bars that open up and push the working area of QBO off the side where you can no longer see your data. The amount of clicks required has multiplied by at least five times. The financial reporting still allows to revert to legacy (classic) at this time, the new reporting and bank feed are hard to read, report formatting changed so it no longer works with existing templates. Overall it takes five times as much time know compared to the previous interface to get anything done in QBO Alternatives considered [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online At the time (many years ago) QBO was still a good accounting software Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[Xero](https://www.capterra.com/p/120109/Xero/) Depending on each client. Peoplesoft was a corporate software and not feasible for small business accounting (unfortunately) Review Source Andrew B. Managing Director Hospitality Used the software for: 2+ years ### "Easy to use, covers everything needed for a small business" January 7, 2026 5.0 We have used this for over 5 years compared to other products and haven't had more than two issues with it so great for speeding up working practices Pros It's great value for money for our sized small business. Allows lots of easy quick wins and views of business position. This is especially true with regards to invoicing and receiving payments. Cons There haven't been many however they have just changed the dashboard which was slightly confusing for a short while as we learned to navigate this Switched from [IRIS KashFlow](https://www.capterra.com/p/10022431/IRIS-KashFlow/) Slightly easier to use and cheaper option for us moving forward Review Source KK Kerry K. Finance Director Non-Profit Organization Management Used the software for: 1-2 years ### "Quickbooks Online is a viable option to the Desktop version." September 29, 2025 4.0 Overall I am glad it was an option to Quickbooks Desktop just for the online portion of it. That alone is a great feature. When I do need support sometimes it takes a while to get a solution but the customer support has always been friendly. Pros I like that it can be accessed anywhere as long as you have internet. It is convenient and once you get past the learning curve from Quickbooks Desktop it is fairly user friendly. I feel that the reporting is getting better. Cons Customer support is almost never handled by someone in the US so that is an area that needs improvement. I do feel like someone always reaches out to contact me back withing 12 hours so that is helpful. The value for the money that you are spending could be better. The cost has risen quite a bit in the last couple of years. There are also quite a few bugs and errors that I run into while using it. The cache has to be cleared pretty often otherwise it will run into errors and glitches. Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Peach Finance](https://www.capterra.com/p/219758/Peach-Finance/) Reason for choosing QuickBooks Online Cost and they were more product than we needed. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) We needed to have the flexibility to work with a product that could be used online Review Source MM Maria M. HR Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Human Resources Manager" April 14, 2026 4.0 My overall experience with QuickBooks Online has been positive. It is a reliable and user-friendly platform that simplifies core accounting tasks such as invoicing, expense tracking, and financial reporting. The cloud-based access makes it easy to manage finances from anywhere, and the automation features help save time and reduce manual errors. However, while it works very well for small to mid-sized operations, I’ve found that it can be somewhat limited when handling more complex structures, multi-entity reporting, or advanced customization needs. Overall, it’s a strong, efficient tool for day-to-day financial management, but may require supplemental processes as business complexity grows. Pros Strong Reporting You can generate key reports in seconds: Profit & Loss Balance Sheet Cash Flow These are especially helpful when working with CFOs or preparing for audits. Cons What I liked least about QuickBooks Online is its limited customization and occasional performance issues. While the platform is user-friendly, it can feel restrictive when trying to tailor reports or workflows to more complex business needs, especially across multiple entities. Additionally, as data volume grows, the system may become slower, which can impact efficiency during high-volume tasks like reconciliations or reporting. Some advanced features also require higher-tier subscriptions, increasing costs. Overall, while it works well for basic accounting, it can be less flexible and scalable for more complex operational and financial environments. Review Source VR Verified Reviewer General Manager Sports Used the software for: 6-12 months ### "A necessity for business or personal financials " April 25, 2026 5.0 It's been great! I really enjoy the features and the ability to stay on top of invoicing that it gives me. Pros It's user-friendly, organized, and efficient. I am able to easy keep track of invoicing and accounts receivable so I always know what has been paid and what is still outstanding. It has all the necessary features to stay organized with your business. Cons The only thing I don't love about quickbooks is that the home page doesn't have as obvious of quicklinks / shortcuts to highly used pages as I would like. However, once you get comfortable with how to navigate it, it's not a problem. Alternatives considered [PayPal](https://www.capterra.com/p/207944/PayPal/) Reason for choosing QuickBooks Online There was better options for invoicing and keeping track of invoices. Review Source STS Sandra Toribio S. Accounting Specialist Accounting Used the software for: 1-2 years ### "QB Online work from wherever and whenever you need! " September 15, 2025 4.0 Overall my experience with QuickBooks online has been favorable after using the desktop version for many years it took some getting used to. Working out some of the initial bugs and issues was frustrating but the customer service support is very good and usually can get you the information you need to keep on keeping on. Pros I love that now you can access QuickBooks from anywhere online. This makes it so much better to use whenever you need and wherever you are. Also allows you to work with others in Realtime. QuickBooks online gives you all your business features at your fingertips income and expense tracking, invoicing, bill payment, bank reconciliation and even payroll. The financial reporting features are also a great tool for any business. Cons Like all cloud base programs one of the cons is that you have to have a good stable internet connection to be able to access your data. Also, the subscription costs have increased and now you have to pay yearly versus just purchasing the software bundle this can be costly if you have multiple features and users. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Forced by QB to ensure we receive the support needed for the product Review Source KV Katie V. HR Generalist Automotive Used the software for: 2+ years ### "Quickbooks is great!" April 24, 2026 5.0 Pros It condenses such good data into one spot. It's clean looking and helps with payroll very much. All the data I could ever need! Cons Sometimes the report titles can be a bit clunky and hard to find. They're all sorted, but not always in the most intuitive way. I like that I can "star" The reports I need the most. Review Source VR Verified Reviewer IT SYstems Administrator Mental Health Care Used the software for: 2+ years ### "Excellent online accounting tool" April 13, 2026 5.0 Overall, this a great tool to get the basics for accounting. It can easily be adopted by anyone without much of a learning curve. Pros Quickbooks Online has be best value for money of any accounting program available. It is ideal for small businesses to medium sized businesses that do not want the hassle of maintaining hardware on site. Customer support is top notch and always seems to be available. It is very easy to use and there is an abundance of online resources available to help guide anyone through it. Invoicing to financial reporting are just a few of the many great features it has! Cons It does have limitations due to it being an online solution. The stipulation is that if you lose internet connectivity, you potentially lose access. Review Source William B. Manager Construction Used the software for: 1-2 years ### "Great product, would highly recommend." April 23, 2026 5.0 Overall, Quickbooks online was easy to set up, it worked seamlessly with our payroll and time management software. Pros Easy to set up and start using. Support was great. It is so easy to integrate Quickbooks with all of our other accounting platforms. Cons Took awhile to get used to the online version having used the desktop version for many years. Sometimes the Internet connection seemed a bit slow during peak times. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) No choice. Quickbooks stopped supporting desktop. Review Source BN Bruce N. President Management Consulting Used the software for: 1-2 years ### "avoid like the black plague" December 12, 2025 1.0 Very poor experience, was lied to by the salesperson. We tried the online version at a discount and were told we could switch back to the desktop anytime with help from the support desk. No help. The salesman is no longer with the company, and there is no written agreement to back our claim; it's my fault for that problem. Since it is now December, we are going to print out two years of detail reports, journal entries, General ledger and any other information we think we will need, and start the new year fresh with a different accounting software provider Pros User-Friendly Layout, Not much I can say I like about the software. The Desktop is better than online, trying to switch back. They make it very hard to switch back. No support with this option Cons Buggy software, High-pressure sales. Some of the tech support isn't up to date with the software; it's hit-or-miss when it comes to getting good support—no option for hard-copy backup. Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem. Review Source AL Amber L. Discharge Planner Hospital & Health Care Used the software for: 2+ years ### "QBO in Healthcare Industry" August 27, 2025 5.0 My overall experience with QuickBooks Online has been remarkable - it is the core accounting tool that I use to carry out accounting processes. Pros QuickBooks Online saves me time by automating repetitive accounting tasks. Tracking time on projects is another great aspect that I experience while using QBO. Cons So far, QuickBooks Online has been flawless on my side and I use it regularly mainly to track time and attendance. Review Source DA Damian A. President Wholesale Used the software for: 2+ years ### "QuickBooks Online was a Gamechanger" July 1, 2025 5.0 From onboarding our data to utilizing the system every day, we have been amazed at the ease of this program and could not be happier. We were using Sage before, and it was overcomplicated and slow. Pros QBO has been an incredible move by my company to help us speed up all sides of our back office process. Whether it is our daily GL accounting or reconciliation at the end of the month, the savings of time and money has been incredible. Cons The recent move to AI generated processes has slowed us down a little, but as my office works through this new change, we are getting back on track quickly. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Sage was overcomplicated and always had to be manually updated. We could have switched to the cloud version, but it was very expensive. Review Source AP Alissa P. office manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Reliable Accounting Software awesome Invoicing and Reporting" March 15, 2026 5.0 Overall, QuickBooks Online has been a great accounting program. It helps us streamline invoicing, tracking expenses , and reporting, making it easier to stay organized and understand our finances. The cost is worth the time savings and being able to see the overall financial picture make it a useful tool for managing everyday accounting. Pros The invoicing system and financial reporting are useful. It keeps all data organized in one place, and the ability to track income, expenses, and payments in real time makes running the business much easier. Cons Occasionally I experience small bugs or Changes that take time to adjust to. Its a pretty quick adjustment time though Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing QuickBooks Online because of the ease of use and the ability to have everything in one place Review Source RG Rose G. Receptionist Construction Used the software for: 6-12 months ### "Solid Accounting Tool for Small Businesses" January 28, 2026 5.0 I’ve been using QuickBooks Online to manage my business finances, and overall it’s been a solid experience. It makes it easy to track income and expenses, send invoices, and stay organized without needing an accounting background. Pros What I like most is how accessible everything is in one place and how it saves time compared to manual bookkeeping. The reporting tools are helpful, especially when it comes to understanding cash flow and preparing for taxes. Cons The pricing can be a bit high, especially as you need to upgrade plans to access certain features. There’s a bit of a learning curve at first, especially if you’re not familiar with accounting software. Review Source VR Verified Reviewer Accountant Accounting Used the software for: 2+ years ### "QBO is awesome" January 26, 2026 5.0 Quickbooks Online delivers for what a business needs to run their company and have clean and accurate records! It is a very good product, and they are continuously making improvements as well. Pros Quickbooks Online is a very sophisticated tool that has everything you need for a business to be ran and keep clean records. There are many tools that the software uses can benefit from greatly. Cons The payroll feature can be more updated and user friendly, I found it to be a bit of a hassle to use and not user friendly compared to some other softwares out there. Review Source JD Jeremiah D. Owner Construction Used the software for: 2+ years ### "Robust but expensive, QBO remains a must-have for small business owners" September 18, 2025 4.0 I had bad bookkeepers/CPAs when I first started, making my QBO experience tougher than it needed to be. Now with a highly competent bookkeeping team and new AI tools for uploading receipts and invoices, things have improved and I'm getting the business data that I need. Pros Wide integration across many different SaaS products. Nearly all bookkeepers and accountants are familiar with using QBO. it is comprehensive and offers every feature you could want. Strong reporting tools to generate financial data and derive the necessary insights for good business decisions. Offers invoicing, payroll, and even lending options to further strengthen the value proposition. Recent rollout of AI tools have been solid. Cons QBO is very expensive and complex. Most business owners need a professional bookkeeper or CPA to use QBO effectively. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online More robust, near-universal adoption by CPAs and bookkeepers. Review Source Holly P. Owner and Operator Accounting Used the software for: 2+ years ### "QBO Online - The Top Dog for a Reason" August 8, 2025 5.0 Pros Easy to use, Free for Accountants/Bookkeepers, Cloud Based, Great Apps, Tons of Integrations with other Software Cons There are always a few clients who are die-hard Sage or Zero users and they won't switch. Also they seem to be pushing price raises more frequently lately... Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.