--- title: "Page 4 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 4 - Is QuickBooks Online the right Accounting solution for you? Explore 8555 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190778/QuickBooks-Online/reviews/?page=4" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QuickBooks Online 4.3 (8542) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 4 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 76-100 of 8542 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzanne F. Director of Operations Used the software for: 3-5 years ### "From an Operations Director, QBO helps me team!" March 6, 2026 5.0 I use QBO for financial reporting and processing employee payroll 2x/month with my real estate team; I'm a director of operations. Their customer support is very helpful and responsive with random issues I have had. I also process several co-sponsor invoices annually for our client events, and it's super clean and simple to do and customize to collect co-sponsor event payments. We also process HSA payments related to one of our employee's health insurance accounts, and this was simple to setup. I'm always learning more about QuickBooks, and grateful for how it supports our team and business. Pros I've worked with QuickBooks Online the last 3 years in my real estate job, and it's detailed and easy to use. I'm not a particularly math savvy woman, but I find QBO to have a clean and user friendly design. Cons I would like there to be a way to export all employee paystub PDFs at one time without have to separate them. Review Source Owner Used the software for: 1-3 years ### "Pros and cons " January 9, 2026 3.0 Overall, the app is fairly good value for money, particularly during the initial period. Features for the self-employed version are however limited, lacking customisation (e.g. expense categories etc) and poorly adaptable to different kinds of businesses. The sync functionality with bank is very disappointing. There is no way to reliably set up what is relevant and how to record different suppliers, no chance to have categories remembered, even when defining defaults. Not very satisfied. Pros Good initial pricing, easy to set up. Straightforward everyday handling and simple, complete dashboard. Cons The self-employed version is very limited as for features and customisation. Poor sync functionality Switched from [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) The software failed several times to record accurately my transactions. This led to major inaccuracies in my tax return and high costs to redo all. Company declined responsibility, even when faced to a professional report of their shortcomings Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing QuickBooks Online Xero was simply not affordable. QuickBooks had a reputation and a very appealing offer to subscribe Review Source CTO Used the software for: 1-3 years ### "Synced my Work Orders to quickbooks line and got paid in one step " September 1, 2026 5.0 Great. More ability to access on multiple devices and also correct errors, especially great with syncing third party apps. Pros The tech support and ease of use when syncing with our 3rd party work order app. Seamless invoicing, good pricing, and any time we have questions- they have answers ! Thanks Cons Just the transfer from the desktop app to the browser version UI was a training challenge but this version is better Switched from Usability and needed more users in locations with access Alternatives considered [QuickBooks Desktop Payroll](https://www.capterra.com/p/174981/QuickBooks/) Reasons for choosing QuickBooks Online Overall reliability and can do everything we need Review Source Cathleen D. Officer Used the software for: 3-5 years ### "Quickbooks list its edge" August 5, 2026 3.0 The software used to be great and I felt that having Pro Advisor status mattered but I no longer feel that way. Pros I used to love being a Pro Advisor allowed me to be referred by Intuit as well as discounts for my referrals. I also love the fact that you can import your PDF statements now. Cons They do not value Accountant relationships and the constant price increases. Also changing format, if it’s not broke , don’t fix just to justify charging more. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing QuickBooks Online N/a I am actually considering switching to Xero Review Source None Used the software for: 3-5 years ### "Outdated Software Renewal" August 17, 2026 1.0 I am beyond frustrated with QuickBooks' rigid and illogical customer service policies. My account was suspended due to an expired credit card. When I tried to log in to update my billing and proactively downgrade my subscription from their expensive tier to a $410/year plan, the system locked me out and refused to let me change plans without first clearing the balance of the old, higher rate. I spoke with three separate levels of customer service supervisors, and they all told me the exact same unacceptable policy: the only way to reactivate my account was to pay the full $1,242 renewal, and then wait around for a refund of the difference. Essentially, they are holding small business accounts hostage, forcing customers to float them over $800 in unwanted funds just to fix a payment method and change a plan. Forcing a customer to pay for a tier they explicitly stated they do not want, under the promise of a future refund, is terrible business practice and a complete lack of customer support flexibility. Fix your software loops and empower your supervisors to solve basic account adjustments. Pros Terrible software setup, auto-renewal issues, holding small business accounts hostage, and a lack of customer service to resolve the problem. Cons Holding Small business accounts hostage: Terrible software setup, auto-renewal issues, and holding small business accounts hostage Review Source Nazlin S. Admin Used the software for: 1-3 years ### "Reputed accounting system." August 3, 2026 4.0 Accounting system with Sales & Inventory management. It's regular updates with lates features are shared to all existing users. Pros One of QuickBooks' good strengths is it's reputation as a reliable finance management solution. The latest invoicing enhancements are a welcome addition, making the platform more efficient and user-friendly for managing retail/wholesales billing. Cons Nothing to say significant cons. However, adding more advanced POS features such as batch number, loyalty programs, and enhanced inventory controls would further strengthen the platform for retail-focused businesses. Review Source Sherry M. Executive Manager Used the software for: 1-3 years ### "QuickBooks Online accessible but can be limited" January 2, 2026 4.0 Overall QuickBooks Online was accessible as long as we had internet which made it nice to have real-time information and access. We did have some speed issues because of the internet and the data volume though. We had a harder time figuring out some of the more detailed reports, however, using hte desktop version instead of the online version worked for those. Pros The Pros of QuickBooks online include being able to access it anywhere because it uses the cloud. You can also log in from several devices which is very helpful. Cons The cons of using QuickBooks online is that you rent the software but do not own it so it incurs more costs in the long term. We also did not like that some features were not available without spending more. Some of the advanced features were not available like they were on the desktop option. Review Source General Manager Used the software for: Less than 1 year ### "A necessity for business or personal financials " April 28, 2026 5.0 It's been great! I really enjoy the features and the ability to stay on top of invoicing that it gives me. Pros It's user-friendly, organized, and efficient. I am able to easy keep track of invoicing and accounts receivable so I always know what has been paid and what is still outstanding. It has all the necessary features to stay organized with your business. Cons The only thing I don't love about quickbooks is that the home page doesn't have as obvious of quicklinks / shortcuts to highly used pages as I would like. However, once you get comfortable with how to navigate it, it's not a problem. Alternatives considered [PayPal Payments](https://www.capterra.com/p/207944/PayPal/) Reasons for choosing QuickBooks Online There was better options for invoicing and keeping track of invoices. Review Source Dana P. CVOM Used the software for: 3-5 years ### "Expense Management and Payroll Done Easy!" May 7, 2026 5.0 QuickBooks Online is honestly super easy to use and makes managing finances way less stressful. Everything’s organized, it saves a ton of time, and it just works without a lot of hassle. Definitely a great experience overall. Pros QuickBooks Online makes tracking expenses, invoices, and reports really simple. It’s easy to use, saves me a ton of time, and keeps everything organized in one place. Cons QuickBooks Online can get a bit pricey over time, and some features feel limited unless you upgrade. It can also take a little while to learn all the tools at first. But once you learn how to use it- its the best thing ever. Review Source CAO Used the software for: Less than 1 year ### "Enterprise to QBO" June 23, 2026 4.0 Overall, it’s been a rough transition and is still a work in progress but for the price difference you gotta expect that. Pros QBO was a big change after using Enterprise for 16 years. It’s a much better value for sure but with a very different way of doing things. The biggest difference is going from estimate to sales order to Invoice in Enterprise which is direct Estimate to Invoice in QBO. There is a way to do a Sales Order but reporting in Open Sales Order is, I believe, a big that needs to be fixed. Getting Financial reports is a bit trickier but doable. Customer support is amazing, except when out vibes to Sales orders but having everything on the cloud mashes accessibility A+ It is easy to use once you get the hang of it. Cons The sales order functionality and reporting on open sales orders is the absolute worst to try to figure out. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Pricing was the biggest reason but having all data on the cloud for accessibility was also a top priority. Review Source Tara H. Finance and Administrative Officer Used the software for: 3-5 years ### "QuickBooks Online: Cost-effective, time-saving, and comprehensive financial software!" September 30, 2026 4.0 My overall experience with QuickBooks Online has been really positive. It's a comprehensive software program that has given our small, fully-remote non-profit organization an easy way for our finance team to all work together and have real-time access to the financial data. Pros QuickbBoks Online is a one-stop shop for all of our financial work needs. It is reliable and a great value for the cost. They have recently made some great updates which help to cut down on the time needed to process transactions. The reporting options are really helpful as well. Cons QuickBooks Online can be a little difficult to learn without someone teaching you how the organization was set up. It would be great if you could manipulate the reports within the software though, rather than having to download them and then put them in the format you need. Review Source President Used the software for: 3-5 years ### "Giving up after using Quickbooks for decades. Running screaming from its problems. " October 5, 2026 1.0 It used to be easy to use and cleverly organized. Now it is an incomprehensible cludge of hard to find functions, hidden behind stuff I don't want and would never use. Pros Every function I could possibly want. Trying to think of anything else positive I can say. It's gone downhill soooo badly. Cons It's become quirky and difficult to use. Some features no longer work. We decided to stop using it when it told me to fix some payments deposits that weren't automatically recorded. The transactions it listed went back to 2003. !!!! Review Source Bonnie F. Office Manager Used the software for: 3-5 years ### "QuickBooks Online from QuickBooks Desktop" December 17, 2025 5.0 We have been using QuickBooks for the my entire tenure with the company (since 2017). We switched from QuickBooks Desktop and i was nervous but the transition was smooth and the differences easy to understand and navigate. Pros Very user friendly, provides accounting tools that we can use in office and translate well for our accountant too. Cons I actually can't think of a negative. We are super happy with the software. There is nothing I would change. Switched from To be more fluid with locations and allow the accounting team to work off site. Review Source Owner Used the software for: 3-5 years ### "Bank reconciliation actually starts to make sense once you're juggling supplier payments across borders." September 21, 2026 4.0 When you're running a small mining company, you need accounting software that doesn't require a full-time bookkeeper. QuickBooks Online handles our invoicing to buyers, tracks what we owe suppliers, and keeps tax records organized without me taking a course in accounting software. The cost makes sense when you consider I'd otherwise need to hire someone part-time just for this. Pros Last Tuesday I reconciled four different accounts for our equipment suppliers and ore buyers without even opening a spreadsheet. The bank feeds pull everything in automatically, and matching up the invoices to the payments takes maybe two clicks apiece. Cons The mobile app sometimes lags when you're trying to snap receipts from fuel purchases or equipment repairs in areas with spotty signal. Also wish the expense categories were easier to customize for mining-specific costs like extraction permits and geological surveys without creating a dozen subcategories manually. Review Source IT SYstems Administrator Used the software for: 3-5 years ### "Excellent online accounting tool" April 15, 2026 5.0 Overall, this a great tool to get the basics for accounting. It can easily be adopted by anyone without much of a learning curve. Pros Quickbooks Online has be best value for money of any accounting program available. It is ideal for small businesses to medium sized businesses that do not want the hassle of maintaining hardware on site. Customer support is top notch and always seems to be available. It is very easy to use and there is an abundance of online resources available to help guide anyone through it. Invoicing to financial reporting are just a few of the many great features it has! Cons It does have limitations due to it being an online solution. The stipulation is that if you lose internet connectivity, you potentially lose access. Review Source Business Owner Used the software for: Less than 1 year ### "The Few Pros and Many Many Cons" December 17, 2025 3.0 My overall experience with QBO is one of frustration. I cannot do my file at my own pace and I have no privacy. The app they promised would give me the same experience as Desktop was a lie. The $150 disc that was good for 3 years is long gone and I was forced into an online mode that is awkward and unnerving. If I knew of a different software like QB Desktop that my accountant would accept, I would buy it in a heartbeat. Pros I own my own business (a high-end hair salon) for 20 years and have always used Quickbooks. Back in 2007 I would buy a QB Desktop disc for $150 that was good for 3 years. I have used Quickbooks Desktop for 95% of my time in business until early 2025. In March 2025 I was told that the QB Desktop subscription would double from $600 to $1200 on my next renewal and that I qualified for a special offer for QBO. I was very reluctant to switch. They told me there was an app that would give me the same experience with QBO as I had enjoyed with my QB Desktop for all those years. Remember, I am not an accountant and I probably only used 20% of what QB Desktop was capable of doing, but I was able to run my business, do direct deposit for my payroll, pay my payroll taxes, unemployment taxes, and whatever else was needed. I would sit down at the beginning of each month to close out the previous month by balancing my QB ledger with the bank statement and for 17 years I balanced it to the penny each month. I did not print up the Form 941's each quarter nor did I do year-end tax returns... I let the accountant do that and sign off on it. I felt I had complete control of my business on QB Desktop and it was not hard to do the payroll taxes & weekly payroll. I paid my bills using my bank's online Bill Pay and everything worked quite well UNTIL I switched to QBO. That app they promised would give me the Desktop experience did not. They lied to me and I was forced to learn to use QBO. I will say that when I needed assistance I got it (for free) and things seem to be working, but not as easy & stress free and Desktop. There are a few things I like about QBO - it is linked to my bank and when I enter the transactions into my ledger, it generates a picture of the check and that is a huge convenience. I used to sit down each month and go through each check on line to see who it was made out to and now the checks just appear instantly. I also like that I can sit down at work or home and use the software - my desktop was only available on my laptop at home, so I could not do it while at work. Doing payroll is easier and another big plus is that I do not have to send my file to the accountant each month - they can log onto my business at any time. Cons I dislike the fact that I have lost control of my file. With desktop I was able to make my edits and do what had to be done and when I was satisfied it was correct, I sent it. With QBO, it works on my file continuously and I feel I am forced to play catch up each time I log on to use it. I feel as if I lost my privacy because I cannot tweak my file and make it perfect b4 sending it to the accountant. With QBO I never know when my accountant has done anything, or for that matter, I dont know what they have done or saw. It's not that I have anything to hide, it's just the fact that I have lost control of perfecting my file b4 the accountant sees it. I am detail oriented and balancing my file each month with the bank statement was actually fun - now this is all done online without me knowing and I do not like that. I feel as if I was forced out of Desktop into some software that I resent. Review Source Founder Owner Used the software for: 3-5 years ### "One stop shop" December 12, 2025 4.0 Overall I am happy with QuickBooks. Though they have been increasing prices too much. I stated with $150 a month. Now they are over $360 for me. Pros It’s one of the few companies that provide end to end services. I don’t have to run to 3-4 different vendors. Cons It’s a big monster. Left hand does not want to know what the right hand is doing. I don’t like being tossed around from one rep to another. Switched from [TriNet PEO](https://www.capterra.com/p/192254/TriNet/) That company had been raising prices too much and do not want to deal with smaller companies. Alternatives considered [smartOFFICE](https://www.capterra.com/p/146411/SmartOffice-Online/)[Zoho Books](https://www.capterra.com/p/163115/Zoho-Books/) Reasons for choosing QuickBooks Online I trust QuickBooks and have known them for over 20 years. Review Source Manager Used the software for: 1-3 years ### "Great product, would highly recommend." April 27, 2026 5.0 Overall, Quickbooks online was easy to set up, it worked seamlessly with our payroll and time management software. Pros Easy to set up and start using. Support was great. It is so easy to integrate Quickbooks with all of our other accounting platforms. Cons Took awhile to get used to the online version having used the desktop version for many years. Sometimes the Internet connection seemed a bit slow during peak times. Switched from No choice. Quickbooks stopped supporting desktop. Review Source General Partner Used the software for: 3-5 years ### "Okay, but not great" February 9, 2026 2.0 When first developed it was strong. Lately they have integrated Ai with every window and it really slows down the overall performance and speed of the platform. Pros It's an adequate financial software for small entities. It can sync bank and credit card accounts to make life easier. Cons Customer support is terrible. Payroll processing is not worth the investment, especially in Ohio. The payroll team is terrible at locality taxes. Review Source Stacy M. Accountant Used the software for: 1-3 years ### "QB Online - Not As Expected" December 8, 2025 1.0 Again, severely disappointed knowing the strength of QuickBooks desktop. Everything is very restrictive and limited. It's almost like the company went backwards BUT the sales people will tell you it's even better than the desktop version. Intuit just wasn't very intuitive when developing this software. Pros A few of the biggest benefits are: 1. Ability for multiple people to be access the accounting information regardless of their location. 2. The price point also seems very reasonable when compared to the QuickBooks desktop version. 3. It is great not having to hassle with a software upgrade on an annual basis. 4. The ability to take credit cards and ACH payments works well & has actually made a positive impact on our ability to collect customer accounts quicker. Cons QuickBooks online fails in several areas when compared to the desktop version: 1. I either cannot get logged in or get kicked out during the worse possible times. It is not a frequent occurrence but enough to be frustrating 2. Posting data does not always result in immediate update of information. 3. There is a lag in the system - note that I am connected with fiber optics and still feel the pain here. 4. Sales tax is a nightmare which is difficult to understand as the desktop version was so easy once properly set up. I could go on with several examples but overall very disappointed with the software when I know the desktop version is so robust. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We switched for the need of online access from multiple employees who work remote. Review Source Administrator Used the software for: 3-5 years ### "Quickbook can afford to do a bit better." December 1, 2025 4.0 frustrating only because i have to use it all day every day and i know many people do, so i dont know why there are still so many features missing. Pros it seems to work consistently. the user interface is simple and easy on the eyes. many kinds of reports. the invoices can be made from timesheets which is nice. Cons That the current week pre populates on weekly timesheet. It doesn't make any sense and results in many mistakes and extra work. They have ignored my suggestions and I don't feel supported or heard. Review Source Linda A. Accounting Used the software for: 3-5 years ### "QuickBooks Online will always be #1" November 25, 2025 5.0 I still believe that QuickBooks online is a superior platform for all business owners. I recommend it to everyone from new entrepreneurs to seasoned entrepreneurs! Pros I have been using QuickBooks for about 10 years. The cloud-based accessibility is fantastic because I can manage my books from my desktop, tablet, or phone anywhere with internet, which is perfect for a busy business owner. It is generally very user-friendly with an intuitive interface that makes tracking income and expenses simple, especially by automatically downloading bank and credit card transactions. I also appreciate the time saved with its automation features for things like recurring invoices and the ability to easily collaborate with my accountant in real-time. The wide range of available integrations with other business apps is also a huge plus for streamlining my workflow. I also enjoy the fact that the customer support is really easy to reach in case you have any hiccups. Cons The subscription costs feel a bit high, especially as my business grows and I need to upgrade for more features or user access, making it quite pricey compared to some competitors. I've been frustrated by the customer support, which can be slow to respond, and sometimes I feel like it's difficult to get a resolution for complex technical issues. There can be a steep learning curve for advanced features like detailed reporting, and the customization options for certain things, like invoice design, are often limited. Occasional glitches and performance issues, especially when navigating quickly or running comprehensive reports, can also slow me down. I still believe that QuickBooks online has the best value when it comes to business software Review Source CFO Used the software for: 3-5 years ### "Great for small business accounting" February 25, 2026 5.0 very positive, have used it for over 5 years with over 6 clients. easy to set up and easy to train others to use. Pros Very customizable and many report options. we use it daily for all our accounting functionality. very easy to use. Cons expensive and some functions dont work as they roll out new options with AI/ tech advancements. good for small businesses. Review Source Construction Project Manager Used the software for: 1-3 years ### "Reliable and Helpful Accounting Software for Business Management" May 15, 2026 4.0 Overall, my experience with QuickBooks Online has been positive. It is a useful tool for managing invoices, expenses, payments, and reports. It helps reduce manual paperwork and makes it easier to keep track of business finances. There can be a learning curve at first, but once you understand the system, it becomes very helpful for day-to-day accounting tasks. Pros QuickBooks Online is easy to use and helps save time with invoicing, tracking expenses, and managing financial reports. The dashboard is simple, and it is helpful for keeping business records organized in one place. I also like that it can be accessed online from anywhere. Cons Some features can take time to learn at the beginning, especially if you are new to accounting software. The monthly fees can also feel a little high depending on the plan and features needed. Review Source Office Manager Used the software for: 3-5 years ### "Quickbooks Online Review from an Office Manager" January 7, 2026 5.0 I have used Quickbooks Online for almost 3 years now at my job. I am the Office Manager at a country club, and this is our full Accounting system. I have had a great experience. Pros It is easy to access on different devices. It is very easy to use, especially with all of the reporting available. Cons I wish there was a live customer support - real people. Sometimes it is easier to talk to real people when i have questions. Also, it can be glitchy sometimes which really slows down my work. Switched from [CYMA Financial Management](https://www.capterra.com/p/811/CYMA-Financial-Management/) CYMA was outdated. I was not here for the intial switch - I got here a month after Quickbooks was implemented. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.