# Page 5 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is QuickBooks Online the right Accounting solution for you? Explore 8439 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190778/QuickBooks-Online/reviews --- QuickBooks Online 4.3 (8439) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 13th, 2026 # Page 5 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 101-125 of 8439 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stephanie S. Bookkeeper and Treasurer Health, Wellness and Fitness Used the software for: 1-2 years ### "Great for Administration" November 18, 2025 4.0 I've enjoyed QBO and getting better each day to utilize the software for its full potential where I work. There are never ending features to tap into. Pros I like that it can be accessed by several people. I love the price. I love that the software continues to get better with requests from customers. Cons I don't like that it works to ensure that people without an accounting background can record data accurately however its not as useful when you know what the accounting that you want to do but not sure how the buttons interact with the GL. Review Source KK Keenan K. Project Engineer Construction Used the software for: Less than 6 months ### "Quickbooks is "legally" Stealing and Withholding Payments " July 11, 2025 1.0 We swapped payments to another vendor Wednesday and have already been paid by our customers without delay. At this point QBO intentionally hires customer service reps to stonewall any real customer service. They do not care about their customers because they are the defacto. Do not let them continue to survive as a business. Pros Nothing. We have been a customer of theirs since 2019 billing and receiving payments weekly. In June we swapped to QBO from Desktop to make things easier. A bigger lie has never been told. Cons 1: Our flat rate for receiving payments disappeared and was replaced by a 1% fee. Each payment from our customers turned this from a small flat fee to hundreds of dollars. This is "legal stealing." Support claimed it was because we had swapped and QBO was treating us as a "new" company since June. 2: We've been in business with them weekly since 2019 and we were called "new." No one at QBO support wanted to look into this or help. It felt like they were intentionally told to stonewall everyone no matter what. 3: Two different times now on top of them stealing money per transaction they've randomly placed our account in review. This puts ALL deposits on hold. As of now Quickbooks is withholding over $150k from money paid to us last week by our customers and refuses to help expedite. 4: I have to run a Google Sheets script to correct the reports it runs. The customer report generation is awful. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Because it was supposed to be easier. It's 2025 and doing accounting online while anticipating growth is a logical decision, but hindsight is 20/20. Review Source Sarena C. Office Manager CFO Consumer Services Used the software for: 1-2 years ### "Solid Choice for Small Business Accounting" September 4, 2025 5.0 My overall experience with QuickBooks Online has been very good. It makes it easy to manage my business finances in one place, from tracking expenses and income to sending invoices and running reports. I especially like the convenience of being able to log in from anywhere, which helps me stay on top of things even when I’m busy. While it can take some time to learn all the features and the cost can add up, the efficiency and peace of mind it provides make it worth it. Pros What I like most about QuickBooks Online is how easy it is to keep everything in one place. It’s simple to track income and expenses, send invoices, and pull reports without a lot of extra steps. I also like that I can log in from anywhere, which makes it really convenient. Cons The part I like least is that some of the features can feel a little overwhelming at first, especially if you’re new to accounting software. It also gets a bit pricey once you start adding users or advanced tools. Review Source TQ Tawanda Q. Director of Finance Accounting Used the software for: 1-2 years ### "QuickBooks Online Review" July 15, 2025 5.0 My overall experience with QuickBooks Online is very positive. It is easy to attach your bank accounts, reconcile transactions, and track your transactions for auditing purposes. Pros What I like most about QuickBooks Online is the ease of processing automatic payments and the accuracy of the bank transactions. QuickBooks Online is very easy to navigate. Cons I do not have a least thing that I liked about QuickBooks Online. QuickBooks Online is very efficient and accurate. I have used a lot of different accounting software products, and I would rate this above most. Review Source CB Chelsea B. Customer Service Representative Accounting Used the software for: 1-2 years ### "Win with QuickBooks Online!" December 16, 2025 4.0 Overall, I would say that QuickBooks Online was a smart move! Easy to use for employees, great customer support services, quick information at my fingertips, without having to bother a superior staff member. I would recommend this to companies looking for a cloud-based accounting software! Pros Being an employee, that used QuickBooks Online, it was quite easy to use! To be able to track your pay and have things at my, the employee's, fingertips was a huge help. Customer support was always a quick call or email away; I never had to wait long to get a solution to any problem. Good value for the money the company spent! Cons Sometimes there was too much information overload; lots of screens and steps that could be confusing at times. However, customer support was always helpful in these situations. Review Source LE Lauren E. Owner Construction Used the software for: 1-2 years ### "User-Friendly, integrated, but could use streamlining" July 2, 2025 4.0 QuickBooks online is generally user-friendly. The help desk is easy to contact and I feel confident that when I call them, I will speaking to someone in America whose accent I have no problems understanding. Pros QuickBooks Online syncs my bank accounts for real-time financial information and makes it easy to match transactions across accounts. Cons QuickBooks online frequently makes updates to the appearance and organization of the platform - just when you get used to the new update, it seems to change again. This results in disrupted work flow and loss of productivity while learning the new platform. Users should be given the option to use the updated layouts or keep the one they were previously using with NO changes. Additionally, changing which bank account is used for payroll funds/paycheck payments (for the company, not for the employee) is challenging. There are multiple settings that need to be updated, including one setting which is unknown to users (settings>payroll settings>accounting>sync to current QBO account). How would anyone know that needs to be updated to finalize the account change without calling the help desk? Alternatives considered [Sage Construction Suite](https://www.capterra.com/p/154874/Sage-Construction-Suite/) Reason for choosing QuickBooks Online I was already familiar with QuickBooks desktop and my CPA recommended QuickBooks Online because they were also familiar with it. Review Source PZ Patrick Z. Owner Consumer Services Used the software for: 2+ years ### "Quickbooks Payment Processing Power" December 11, 2025 5.0 Overall, quickbooks online has been an integral tool in my small business. It has helped automate and store so much information for me that would otherwise be a major headache! Pros Quickbooks online as a payment processor works fantastic, especially with bank transfers at 1% for the more consistent transactions! The process from estimates to completed invoices and payments is very streamlined. Options for text or email make it great for on the go payment processing while on the job. Cons The app does change interface often with its many updates. So the only qualm would be that the app looks different and buttons may be in different locations but it’s really a personal complaint as the updates always end up streamlining even more! Review Source Roger A. Owner Marketing and Advertising Used the software for: 2+ years ### "Useful accounting tool for small businesses. My honest review" January 14, 2026 5.0 Overall it is a useful tool for my small business. It requires time to learn but helps keep finances organized. Pros I like how it helps manage expenses, invoices, and basic accounting in one place for a fair price. At the beggining can be hard to understand, but afterwards get easy and worth the time. Cons It can be expensive and sometimes not very intuitive. Reports can be confusing at first. I had experieced bugs a few times. Review Source LF Lauren F. Owner Accounting Used the software for: 2+ years ### "QBO from CPA Perspective" February 24, 2026 4.0 Pros The platform is easy to use and fast to learn how to use it efficiently. I like that the GL is detailed and appreciate how easy the reports are to customize. Cons They recently updated the look of the software. Quickbooks for Accountants still has the old look - which I prefer and feel is much more straightforward than the new look for clients. Review Source VR Verified Reviewer Brand, Marcom and PR Strategist Public Relations and Communications Used the software for: 1-2 years ### "Unfavorable rate increases led to my breakup with QuickBooks" January 8, 2026 3.0 There's a reason it's a leader in the fintech industry. It's easy to use, and has a variety of products. I liked how responsive they were when I needed support troubleshooting. As much as I appreciate the positioning with NYC SBS years ago, while developing my consultancy, QuickBooks left me feeling like "wow, I thought we were friends." With the increases year after year, to an extreme amount, we definitely are not friends. Pros What I most liked about Quickbooks online, as a small business \[sensitive content hidden\] was the product represented in important educational seminars and learning experiences through NYC Small Business Services. That eased anxiety with using the fintech solution. Cons The increases became so extreme I had to stop using QuickBooks. I don't consider this scalable or a good use of budget any longer, and I don't feel valued as a small business \[sensitive content hidden\] . We're just not the same as mid-level or large organizations, which is especially true for independent consultants. Switched from [Bench](https://www.capterra.com/p/137795/Bench-Bookkeeping/) I was A/B testing a variety of fintech solutions during the initial stages of launching my independent consultancy. Review Source SJ Sarah J. Office Manager Construction Used the software for: 2+ years ### "Quickbooks Online works Great!" October 17, 2025 5.0 For our small company, we use QBO daily for all the accounting within the company, including payroll. Pros Quickbooks online is an easy to use program that is great for our business needs. The cost is economical for the amount we use it for as well which includes posting expenses, and importing invoices from our main CRM. The customer support is usually pretty good as well. The financial reporting is robust and provides all the information we need! Cons There are sometimes bugs in the system which are usually resolved by the QBO team in a timely matter, though it takes some time to recognize what is an actual bug or not. Review Source Patricia M. Admin Assistant Printing Used the software for: 2+ years ### "I LOVE THIS " December 14, 2025 5.0 I have only great things to say about this software, after using it for more that 20 years. This is an amazing tool especially for small businesses. Pros Ease of Access and it's user friendly. Even is you are not an accountant, you can master this software Cons i prefer the old offline version, which I can access at anytime with or without wifi. that is my only issue Review Source VR Verified Reviewer Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Quickbook Customer Support" April 1, 2026 5.0 Overall the experience has been positive and I have had no issues once in a while I have difficulty with back up but when I did customer service was helpful Pros The online support has been exceptional anytime I have called with a concern or issue. The product is easy to use and pricing is good for the product you receive Cons Sometimes navigating is difficult should offer more webinars on how to access reports that are needed or available to obtain. Review Source SK Sandrine K. Account Manager Marketing and Advertising Used the software for: 2+ years ### "A Comprehensive and Staggering Accounting Tool " July 20, 2025 5.0 Highly appreciate QuickBooks Online for revolutionized the way we manage our finances by making accounting easy ,accessible and automated. Pros I like most the way this tool has an ease of use and implementation.Offer detailed and customizable reports that help in good decision making.Automate invoicing and bill payments which ensure tasks are done consistently and reduce human errors. Has a friendly mobile app. Easy to track both expenses and income. Cons I feel that the pricing is a little high for someone just starting out or working independently.Like some features I wanted to try were only available on higher plans Review Source BB Brent B. VP Business Development Staffing and Recruiting Used the software for: 2+ years ### "QuickBooks Online Small Business Review" September 25, 2025 5.0 Our company uses QBO daily and it has proved to be a valuable resource for us. Everything is very intuitive and simple to use. Pros Quickbooks Online is a very efficient product that gives our small business real time data and reports to help us guide all of our decision making and track our progress and goals in real time. Cons It would be nice if there was an easier way to schedule invoices out in advance. It is very cumbersome at the moment and confusing. Review Source JR Jack R. Accounting Specialist Accounting Used the software for: 2+ years ### "Easy to Use, but Needs Performance Improvements" March 10, 2026 5.0 Pros It’s very easy to use, even without any accounting knowledge like double‑entry bookkeeping. It includes almost all the features you need—reports, invoices, payments, and more. The reporting feature is especially useful because you can customize and save your own report formats. Cons The speed is quite slow. When I used QuickBooks Desktop before, everything loaded much faster, so my work was more efficient. In the online version, even opening and closing invoices feels slow and frustrating. I think this needs to be improved as soon as possible. Review Source AT Ayled T. SECRETARY Consumer Services Used the software for: 2+ years ### "Saving Time with QuickBooks Online" September 23, 2025 4.0 QuickBooks Online makes managing finances simple and organized. I like the easy invoicing, automatic bank feeds, and real-time access from anywhere. The reporting tools are a big help for planning. On the downside, the subscription cost can be high, some features take time to learn, and bank syncing isn’t always perfect. Still, it’s a reliable, convenient tool that saves me time and keeps my business on track. Pros QuickBooks Online makes managing finances so much easier. I really like how user-friendly the platform is it doesn’t feel overwhelming, even if you’re not an accountant. Everything is well-organized, from tracking income and expenses to reconciling accounts. Cons While QuickBooks Online is a powerful tool, there are a few areas that can be frustrating. The monthly subscription cost can feel high, especially for smaller businesses or startups that don’t need all the advanced features. The learning curve is another challenge. Even though it’s user-friendly overall, some features, like advanced reporting or payroll, can be tricky to navigate without extra training or support. Review Source EW Erica W. Owner Construction Used the software for: 1-2 years ### "Necessary but often frustrating " October 15, 2025 2.0 It has not been good, I consider QuickBooks a necessary evil. When it’s running smoothly it does make bookkeeping more convenient. Pros Quickbooks Online is the standard software used by accountants which makes it easy to submit information for taxes Cons It has many issues and causes me to loose hours trying to resolve glitches. Many times customer service is unable to help. Once the only solution they could offer (after 8 hours on the phone and talking to multiple people) was to shut down my account and start over! Alternatives considered [HoneyBook](https://www.capterra.com/p/162588/HoneyBook/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing QuickBooks Online It’s what my accountant uses and has a lot of features Review Source VR Verified Reviewer CAO Textiles Used the software for: 2+ years ### "User Friendly " March 4, 2026 5.0 Positive overall experience, easy to toggle between multiple companies. Easy to navigate. It is very easy to pull reports. Pros I like that is web based and can access on the go. I find it easy to use and navigate. Reporting is very easy. Cons Sometimes the Tasks do not show up and have to refresh the page several times. In Tasks, once I approve and save it does not refresh the list right away. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) QuickBooks Online had better technology, easier to navigate and run reports. Review Source KB Kaela B. COO Human Resources Used the software for: 2+ years ### "Would recommend" August 29, 2025 4.0 Overall, my experience with Quickbooks has been great. It is perfect for my small business needs and I would recommend to any small business to keep track of finances. Pros Quickbooks online is very user friendly and makes invoicing and managing accounting easy for small businesses. I have had very few interactions with customer support; however, support has been somewhat okay for the times that I need them. I would say I appreciate that I rarely need to call customer support. Great value for money. Cons Quickbooks recently changed their interface and I hate it. It is not easy to read and is very confusing to navigate. I wish they would give the option to change back to the old interface. Review Source JW Jennifer W. Community Engagement and Operations Manager Non-Profit Organization Management Used the software for: 2+ years ### "Easy to Use - but Nonprofit Challenges" April 2, 2026 4.0 Been using Quickbooks exclusively and have never had an issue with functionality - being the industry standard for this software makes finding tutorials quite easy. Pros Quickbooks online is very easy to use and accessible to various levels of administrative needs. Once budgets and reports are set up, everything runs efficiently. Cons This is only because we are a nonprofit - some of the initial set-up is not intuitive for our organization and is more geared to a corporate structure, but we have been able to adjust. (Language, customer vs donor etc...) Review Source Kassidy K. Chiropractor and CEO Alternative Medicine Used the software for: 2+ years ### "Great software, support is iffy" December 26, 2025 4.0 We have used for our bookkeeping since opening our business. It’s been good overall, as I have no experience with bookkeeping and have been able to implement with mostly ease. We did have a major issue with support when my transactions weren’t coming in. I got a lot of different answers and it took months to actually resolve the issue. Pros QuickBooks has a lot of great features. We love that it integrates with bank accounts to automatically bring in transactions. We also love once you have categorized it recognizes similar transactions and auto categorizes them moving forward. It is pretty user friendly for even inexperienced bookkeepers. It also has a lot of great reports to utilize for understanding finances. Cons The automatch system doesn’t always work. Example: if I pay a credit card from my bank account, it doesn’t always pair the transaction, which can get confusing for an amateur. Review Source AB Amanda B. Director of Admin and Finance Education Management Used the software for: 2+ years ### "Quickbooks Online - Necessary for our business" July 15, 2025 4.0 Overall, Quickbooks online has helped our business in various locations take payments and remote workers can easily access the account with designated permissions. It is easy to create new users and give them access to what they need. We like Payroll that goes along with Quickbooks Online as well. Pros It's easy to use. I love how the transactions flow into their automatically and are easy to categorize for bookkeeping. Reports are easy to pull. Customer service is good. They really do seem to care and try and help, but there have been times it takes awhile as they have to continually put me on hold to check with others on solving the issue. Cons The occasional issue or glitch with credit card batch transactions not matching up, and there not being a great way to fix it. For the most part, it functions well and most beginners can be able to do quite a bit of work using the software. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed remote access from multiple locations. Review Source MS Mathew S. Dentist Owner Hospital & Health Care Used the software for: 2+ years ### "My experience with QBO" April 9, 2026 4.0 Overall, I like and recommend Quickbooks Online. My accountant and I both have access so that feature is helpful. Pros What I like most about Quickbooks online is the different integration aspects and the search bar which helps make usage easier. It's also easy to send invoices, pay bills, print checks, and customer support is helpful as well. Cons There are a lot of features I am still trying to figure out how to use. It takes training to be able to use it efficiently. Review Source BR Brooke R. Paralegal Law Practice Used the software for: 2+ years ### "Quickbooks really is QUICK! " April 3, 2026 5.0 I really enjoy the program and I think it is very user friendly and great for small businesses that are looking for a program to use for paying employees. Pros You can get your payroll done within no time. It takes us under an hour to get checks out for the 8 people at the firm. Cons If you do not update the program regularly you can run into issues but that is the only complaint that I have. Review Source Similar Products Featured ## Related categories [Fund Accounting](https://www.capterra.com/fund-accounting-software/)[Financial Reporting](https://www.capterra.com/financial-reporting-software/)[Accounts Receivable](https://www.capterra.com/accounts-receivable-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.