--- title: "Page 6 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 6 - Is QuickBooks Online the right Accounting solution for you? Explore 8555 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190778/QuickBooks-Online/reviews/?page=6" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- QuickBooks Online 4.3 (8542) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Page 6 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 126-150 of 8542 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Managing Director Used the software for: 3-5 years ### "QBO does its job well" May 26, 2026 4.0 It's good overall. There's a lot of depth to it for a bookkeeping software, where a good accountant can make the most of each subscription tier with some creativity. Pros It's fairly intuitive from a UI standpoint. There is too large a stack of things I'd like to see different though, that's why it's not 5\* review. Cons The difficulty to fix errors. For instance, if your beginning balance if off for a reconciliation due to a transaction you deleted, it would be great to have a suggestion of how to actually fix it instead of "ok, here's what you deleted"...that would "help me fix it" more than the audit trail only. Review Source CFO Used the software for: Less than 1 year ### "Quickbooks Online great for Non-profits" June 25, 2026 5.0 As a non-profit organization with limited staff, Quickbooks Online has definitely improved our efficiency. Tasks are less time consuming and multiple staff members have access to it, rather than the 1 user package we had with Quickbooks Desktop Pros After switching from Quickbooks Desktop to Quickbooks online, I think all aspects are wonderful. Ease of use and financial reporting are vital to me and Quickbooks online delivers exactly what I need. I have not yet taken advantage of the free 1hr consult, but it is available when I need it. Cons It is not so much a con, but the Quickbooks online version is very different from the Desktop version, so there was a little bit of a learning curve for me. Switched from Quickbooks Desktop was discontinued for the level we had Review Source President Used the software for: 3-5 years ### "Very disheartening considering how much they charge." August 9, 2026 2.0 Very frustrating. When we have issues and call customer service they routinely tell us that it's a 'glitch.' Unfortunately these things happen all too often and we will be looking to see if our accountant can utilize a different service. Hopefully with better results. Pros It's online and we can access quickly. We thought this would be a better product rather than continue using the desktop version. Cons Constant 'glitches.' Just messed up our payroll today. Changed from DD to paper check. We had to go in and physically delete paper check for every employee, upgrade our account ($$) so we could pay DD same day and then rerun payroll. I'd be less upset except we already pay a lot for the service and now are forced to upgrade. Hopefully they'll let us downgrade next week. Probably not thought. Review Source Accountant Used the software for: 1-3 years ### "Thumbs Up on Quickbooks Online" March 31, 2026 4.0 Overall, we have been pleased with Quickbooks Online. It is convenient especially when you have people working on the same file in different offices. Pros The ability to access Quickbooks online from any computer, anywhere is the main reason we went with Quickboos online. Cons IT is a bit cumbersome to use Quickbooks online. It is quite different from the desktop version. However it does have most of the same features. Switched from We made the switch because we had multiple users in different locations who needed to use the same file. Review Source Rachel D. Development Director Used the software for: 3-5 years ### "User-Friendly Invoicing with Smart Reporting Features" March 24, 2026 4.0 Overall, I've had a very positive experience with QuickBooks Online. The software is user-friendly, effective at tracking customer financial records, and anticipates users' needs by offering an array of reporting features. Pros What I like most about the software is the invoicing capabilities. As someone who primarily uses the software in a development capacity, I send invoices to donors and sponsors. Not only is creating invoices easy to navigate for the user, but clear, easy-to-read records are kept, making it easy to track customer history (paid invoices, overdue invoices, etc.) and pull financial reports. All the essential features for invoicing are included, including adding necessary attachments and customizable classes and categories. As someone who works with multiple team members on invoicing, it is also helpful to be able to review an invoice's transaction history. Cons The most recent update that changed the homepage navigation is a little tricky to get accustomed to, but overall, I have had very few issues with the software. Review Source VP Operations Used the software for: 3-5 years ### "Pros and Cons" July 12, 2026 4.0 I have used this product for 19 years now and it's been great for our company. I have been fortunate to have internal support to code changes when QB makes updates that affect my reporting. Pros QuickBooks Online is an easy product to start using and there are benefits of being online. You can access QB from any computer so if you are on the go or you don't work in one place all the time, it's helpful. Cons Customer Support and updates would be my issue with the online version. They will make updates without telling you what they changed and there is nobody to talk with directly about the changes. They do not document the changes so their technical team doesn't know who changed what. Review Source Administrative Manager Used the software for: 3-5 years ### "It cuts down reconciliation time by half and helps keep everyone honest." October 16, 2026 4.0 Saves my team twelve hours a month on closing alone. Audit trail keeps external accountants happy without extra exports. Worth the cost when I calculate time saved versus manual ledgers. Would sign the renewal without a second conversation with procurement. Pros Bank feeds sync overnight, so reconciliation only takes two hours now instead of four. That’s a big time-saver. Plus, multi-currency works without those annoying manual conversion tables. I use access controls to lock down who sees executive expense reports, which is a relief. Being on the cloud means the finance team can pull reports from Karachi or Lahore without any VPN headaches. Cons Report customization hits a wall fast. Need three clicks to get to the vendor payment screen I use daily. Mobile app logs me out if I switch away for five minutes. Class tracking requires the mid-tier plan which feels like a forced upsell. Review Source Senior Bookkeeper Used the software for: 3-5 years ### "Why Quickbook Online is a strong choice for many businesses " July 1, 2026 5.0 Pros I like it’s financial reporting since with it we can get solid library of built in reports plus real time dashboards that makes it easy to track profit,expenses and cashflow without the need of our accountant. Cons It’s invoicing is super flexible to work with..ever since I started using it i have not experienced any major flaws. Review Source Sophie G. Partner Used the software for: 3-5 years ### "Great Platform for both Accountants and Clients" March 13, 2026 5.0 Overall, QuickBooks Online is a reliable and efficient accounting platform that works very well for both accountants and their clients. Pros I’ve had a great overall experience using QuickBooks Online as an accountant. The interface is seamless and intuitive, making it easy to navigate and collaborate with clients. I especially appreciate that the platform is free for accountants and that the accountant dashboard allows me to easily view and manage all my clients in one place. Sharing access with clients and guiding them through their books is very straightforward, which makes collaboration much easier. Most of my clients enjoy using it as well, and the Essentials version is usually the best fit for their needs. Cons The only downside I’ve experienced is with payment processing. Early on, I had issues accepting payments that support wasn’t able to fully resolve, and I still occasionally run into the same problem. When that happens, I have to rely on other tools to process payments. Review Source CFO, accountant, tax preparer Used the software for: 3-5 years ### "New interface makes Quickbooks non viable as an accounting software" October 7, 2025 1.0 Intuit has become greedy and has stopped listening to its accountants and customers. It provides an unstable product and is more focused on upselling its related companies (I.e. mailchimp etc) then providing a stable, solid accounting software Pros The version from around 2018 and before was great, it was still a proper accounting software for a reasonable price. Value for money was still good. Cons Quickbooks online continues to increase their prices while delivering a very unstable software with a lot of bugs and issues. The newest interface that went live on 10/01/2025 is horrendous and glitchy. It is no longer an accounting software I can recommend or am willing to use. Customer service knows less of the product than the end user, you never hear back on open cases. I have unresolved cases from 5 years ago that I still follow up on! The new invoice layout is slow and cumbersome and has increased the amount of clicks required multiple times over. A 1 minute process now takes 5 minutes minimum. Overall everything now involves pop up windows and side bars that open up and push the working area of QBO off the side where you can no longer see your data. The amount of clicks required has multiplied by at least five times. The financial reporting still allows to revert to legacy (classic) at this time, the new reporting and bank feed are hard to read, report formatting changed so it no longer works with existing templates. Overall it takes five times as much time know compared to the previous interface to get anything done in QBO Switched from [Oracle PeopleSoft](https://www.capterra.com/p/155958/Oracle-PeopleSoft/)[Xero](https://www.capterra.com/p/120109/Xero/) Depending on each client. Peoplesoft was a corporate software and not feasible for small business accounting (unfortunately) Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Xero](https://www.capterra.com/p/120109/Xero/) Reasons for choosing QuickBooks Online At the time (many years ago) QBO was still a good accounting software Review Source Director of Photography Used the software for: 3-5 years ### "Mixed Bag But Worth It" December 2, 2025 4.0 It's a mixed bag; they change the software a lot, leaving me lost and searching for items I use regularly and the help files are often outdated. But their customer service is really good and when I have to use it, my issues are usually resolved in one interaction. Overall, the ease of generating invoices and accepting payments outweighs the headaches. Pros Ease of use for me and for customers. I can easily add services and products and sending a payment link to customers is easy; I can either email them directly from Quickbooks or copy a link to send from my own email. Cons Frequent changes to interface with little or no explanation. Things I use regularly like invoicing moves and I have to dig deep to find it. They also separated the customer database from the invoicing tab which is counter-intuitive. Review Source Controller Used the software for: 1-3 years ### "Great Software for small businesses!" March 16, 2026 4.0 It was great for just getting started learning an accounting program. It is a very easy platform to navigate through and learn as you go. It's also so widely used that most accountants know how to work it. Pros Value for Money, User Friendly, Invoicing, I thought it was easy to navigate around. Could easily set up users and liked that we could give them specific roles. Cons Dimension Tracking, More In depth tracking for cost codes, equipment usage. Customer Service was difficult. We did have payroll with QB, but anytime we needed help with something their customer service across the whole platform was horrible. Usually someone who didn't even have any training in the platform. We could usually research the problem on the internet before they could figure out a solution. Review Source Finance Director Used the software for: 1-3 years ### "Quickbooks Online is a viable option to the Desktop version." October 1, 2025 4.0 Overall I am glad it was an option to Quickbooks Desktop just for the online portion of it. That alone is a great feature. When I do need support sometimes it takes a while to get a solution but the customer support has always been friendly. Pros I like that it can be accessed anywhere as long as you have internet. It is convenient and once you get past the learning curve from Quickbooks Desktop it is fairly user friendly. I feel that the reporting is getting better. Cons Customer support is almost never handled by someone in the US so that is an area that needs improvement. I do feel like someone always reaches out to contact me back withing 12 hours so that is helpful. The value for the money that you are spending could be better. The cost has risen quite a bit in the last couple of years. There are also quite a few bugs and errors that I run into while using it. The cache has to be cleared pretty often otherwise it will run into errors and glitches. Switched from We needed to have the flexibility to work with a product that could be used online Alternatives considered [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/)[Peach Finance](https://www.capterra.com/p/219758/Peach-Finance/) Reasons for choosing QuickBooks Online Cost and they were more product than we needed. Review Source Michael T. Director Used the software for: 1-3 years ### "Quickbooks online is the go to for small business" September 30, 2026 4.0 I have had a great experience with quick books online it has allowed us to be aware of our organizations finances witbout having to spend an arm and a leg Pros I use quickbooks online to keep track of the mo ey comjng into and going oht of my nonprofit organization. Cons I ca t thi k of anything that i like least about quickbooks online it does everything that i need it to do Review Source Anil D. Owner Used the software for: 3-5 years ### "Honest take on QBO" March 11, 2026 3.0 Its been ok. The cost goes up every year without any rhyme or reason. The software isn't getting better, but the price is getting worse. Pros I like the invoice aspect quite a bit. The actual input and output of the journal entries and transactions is pretty good. The reporting on the financial aspects is intuitive. Cons Too many pop ups. I don't need financing. Please stop with the constant garbage on the screen. There are actually no easy way to customize and eliminate many items I don't use. Switched from [Quicken](https://www.capterra.com/p/151854/Quicken/) Quicken got bought out by quickbooks and then transitioned to QBO. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reasons for choosing QuickBooks Online accountant preference remains with QBO over others Review Source HM Heather M. Scheduling Coordinator Used the software for: 1-3 years ### "Quick & Easy" May 27, 2026 5.0 Wonderful! It's easy to setup, easy to setup new employees, fast monitoring of payroll too. Saves so much time that can be used elsewhere. Pros QuickBooks is easy to navigate! Our team loves how little time it takes to login and find what you are looking for so quickly. Very self-explanatory. Cons Nothing at all. We have had no complaints from anyone within our company to date. Everyone enjoys it! Review Source Practice Manager Used the software for: 1-3 years ### "Quickbook Customer Support" April 7, 2026 5.0 Overall the experience has been positive and I have had no issues once in a while I have difficulty with back up but when I did customer service was helpful Pros The online support has been exceptional anytime I have called with a concern or issue. The product is easy to use and pricing is good for the product you receive Cons Sometimes navigating is difficult should offer more webinars on how to access reports that are needed or available to obtain. Review Source VP Finance Used the software for: 3-5 years ### "Great for small businesses" February 11, 2026 4.0 Good until it wasn't. I love using QB for my personal businesses as they are small. I loved using QB in a start up until we became too big and the software couldn't cope. Finding someone to help was virtually improssible Pros Great value for money for small companies. Very easy to use for accounting and non accounting employees Cons The product does not scale with the company. Ran into multiple problems when we became too big for quickbooks. Their customer service are very unresponsive Review Source File S. President Used the software for: 1-3 years ### "avoid like the black plague" December 15, 2025 1.0 Very poor experience, was lied to by the salesperson. We tried the online version at a discount and were told we could switch back to the desktop anytime with help from the support desk. No help. The salesman is no longer with the company, and there is no written agreement to back our claim; it's my fault for that problem. Since it is now December, we are going to print out two years of detail reports, journal entries, General ledger and any other information we think we will need, and start the new year fresh with a different accounting software provider Pros User-Friendly Layout, Not much I can say I like about the software. The Desktop is better than online, trying to switch back. They make it very hard to switch back. No support with this option Cons Buggy software, High-pressure sales. Some of the tech support isn't up to date with the software; it's hit-or-miss when it comes to getting good support—no option for hard-copy backup. Very frustrating to use, stop allowing QB to integrate with Bank account, too many double entries, making bank and credit card reconciliation a problem. Review Source Receptionist Used the software for: Less than 1 year ### "Solid Accounting Tool for Small Businesses" February 5, 2026 5.0 I’ve been using QuickBooks Online to manage my business finances, and overall it’s been a solid experience. It makes it easy to track income and expenses, send invoices, and stay organized without needing an accounting background. Pros What I like most is how accessible everything is in one place and how it saves time compared to manual bookkeeping. The reporting tools are helpful, especially when it comes to understanding cash flow and preparing for taxes. Cons The pricing can be a bit high, especially as you need to upgrade plans to access certain features. There’s a bit of a learning curve at first, especially if you’re not familiar with accounting software. Review Source Accountant Used the software for: 3-5 years ### "QBO is awesome" February 5, 2026 5.0 Quickbooks Online delivers for what a business needs to run their company and have clean and accurate records! It is a very good product, and they are continuously making improvements as well. Pros Quickbooks Online is a very sophisticated tool that has everything you need for a business to be ran and keep clean records. There are many tools that the software uses can benefit from greatly. Cons The payroll feature can be more updated and user friendly, I found it to be a bit of a hassle to use and not user friendly compared to some other softwares out there. Review Source Board President Used the software for: 3-5 years ### "Too expensive for what it delivers, annoying up-sell ads in application" November 7, 2025 1.0 Been working with Intuit for 25 years. They were annoying in 2000. Now they are super annoying. Accounting software should feel like a high-pressure car salesguy trying to make a buck. Pros It's accounting. Nothing to like. Lots of room for improvement to make entering bills and payments and invoices easier. Cons Plan price increases are ridiculous. For a condo association, paying $115/mo just to uses "Classes" is a bit overkill. The constant upselling inside the app is annoying. Every time I use it i feel like i'm being pressured add on, upgrade, enhance, do more. I just want the in-app advertisements to stop. no i don't want Payroll. No I don't want bill pay. no, i don't want dog-washing service. I just want to enter some bills and payments. Switched from to make it easier for dispersed team members to access Review Source Mark R. SVP Used the software for: 3-5 years ### "The right solution for companies growing and mobile." December 15, 2025 5.0 Pros Beyond the amazing attributes of QuickBooks as a software program that I could rattle off here, the icing on the cake is the online version. I travel a lot and often times would not be able to VPN in and access a remote desktop to access QuickBooks. Having access to QUickBooks through it's online platform is amazing and robust, and most of all, always up to date. Cons My least favorite aspect of QuickBooks Online is the reporting flexibility. For a cloud-based platform, it offers fewer customization options than expected, and exporting to Excel is often required to get the format needed. It’s not a deal breaker, but it does add friction to month-end processes. Review Source Mathew S. Dentist Owner Used the software for: 3-5 years ### "My experience with QBO" April 13, 2026 4.0 Overall, I like and recommend Quickbooks Online. My accountant and I both have access so that feature is helpful. Pros What I like most about Quickbooks online is the different integration aspects and the search bar which helps make usage easier. It's also easy to send invoices, pay bills, print checks, and customer support is helpful as well. Cons There are a lot of features I am still trying to figure out how to use. It takes training to be able to use it efficiently. Review Source Melissa B. Mortgage Broker and Owner Used the software for: 3-5 years ### "I use QuickBooks for my business and LOVE it!" September 24, 2025 5.0 I own a small business and use QuickBooks for all of my income and expenses throughout the year. I have used this platform for about 5 years now. Pros I use QuickBooks for my business and LOVE it! I'm able to track ALL of my bank accounts (multiple banks), credit cards and mileage all within their portal. It's easy to use, it auto starts when I start driving. Invoices are easy to generate and end of year reporting is great which I can share with my accountant for tax filing purposes. Cons Sometimes the mileage tracking doesn't work and every so often the bank accounts will disconnect. While it's not usually a big deal to reconnect the bank accounts, sometimes it can be a pain. I would like to figure out why the mileage tracking has issues but it seems to be better more recently than it was a few months ago. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.