# Page 72 | QuickBooks Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 72 - Is QuickBooks Online the right Accounting solution for you? Explore 8456 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190778/QuickBooks-Online/reviews --- QuickBooks Online 4.3 (8456) [View alternatives](https://www.capterra.com/p/190778/QuickBooks-Online/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 72 - Reviews of QuickBooks Online ## Showing most helpful reviews Showing 1776-1800 of 8456 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF Emily F. owner Information Technology and Services Used the software for: 2+ years ### "Great for our needs, but hard to start from scratch with no knowledge" January 19, 2021 5.0 Pros We use this mostly to keep track of sales. The online version is great for this, though the mobile app version leaves something to be desired. We mostly keep track of sales receipts, invoices, and expenses. I really like that it pulls expenses and deposits in from your credit cards and bank accounts. Cons The banking and reconciliation is hard to figure out, I was never able to get my credit cards right even with youtube tutorials. I finally had to let my accountant take over. The mobile app version of this also needs some polishing. It doesn't work quite right, you're not able to copy and paste, and it doesn't have some of the data options (so when you go back to the online desktop version it will have auto-filled them... incorrectly). Review Source Andile F. Account manager Information Technology and Services Used the software for: 2+ years ### "Powering Prosperity " November 7, 2022 5.0 Awesome. Pros Easy of use, it helps me manage my finances anywhere any time, the reporting helps me to make good financial decisions. Cons Import tool make can be a bit tricky and some Banking CSV's required more time editing them before you can load them in the banking centre.I can't split expenses on the recipient capture feature. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online Pricing and usability Review Source TB Timothy B. Trust us for your gadgets Computer & Network Security Used the software for: 1-2 years ### "The Quickbook secommerce review" May 16, 2024 4.0 I have enjoyed the services and challenges Pros I liked the seamless integration of Quickbooks because this integration streamless the process of managing,finances,inventory and sale data Cons The The pricing stucture which may not be suitable for all businesses Review Source JA Julian A. Advice Design Used the software for: 6-12 months ### "Beside Quickbooks little flaws, it's still the best for some business draws " July 17, 2023 5.0 The best things I'll admire, is the customers service ability and its simple using of it, I've had a little of trouble with some customers but Quickbooks just made up the difference, and the fast ease with delivering all the invoices, and using it didn't make a problem to the main business, Which is great to complete everything the way you need it Pros It's the simple, not complicated using, and the software of it is just a waterfall dripping with its ease and speed, beside this, its customer service is just brutal and provide their comfort, and the B2B platform just what the customers would want to have, Which is so helpful for both sides, easy to access, simple to use, not having any problems with pleasing the customers, it's just the best option Cons With all the simple using of it, at some points it need a little more details,and on the other hand, its support not able to support cart over specific problems Review Source MP Michael P. Owner Music Used the software for: 6-12 months ### "The Best Accounting Software For Small Businesses!" June 22, 2022 5.0 Overall I love Quickbooks Online and recommend it to all small business owners that I know! It's been a huge help for my business in getting our accounting organized, without having to hire a book keeper. Invoicing has never been easier, as it keeping track of income and expenses. It's perfect at tax time and helps keep us on track to get as many deductions as possible. It's simply the best of it's class... Pros The interface of Quickbooks Online couldn't be better. It easily links to your bank accounts and starts to understand your accounting categories right away. It's super customizable and the features are in depth and thorough. I love how intuitive (no pun intended) the software is overall. It's also great that it's online so you can login from anywhere, including on an app, to track everything. Cons The only real limitation I can think of with the software, is sometimes weird errors can happen with your balance sheet / income statements. Everything really needs to be exactly dialed in , otherwise errors can happen and throw things off. While this is probably due to human error, for someone like me who is not an accounting expert, this can be frustrating to figure out where things went wrong... Alternatives considered [Quicken](https://www.capterra.com/p/151854/Quicken/)[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ZipBooks](https://www.capterra.com/p/147352/ZipBooks/) Reason for choosing QuickBooks Online Was the best bang for it's buck and is the gold standard for a reason. Switched from [ZipBooks](https://www.capterra.com/p/147352/ZipBooks/) Needed something more in depth! Review Source VR Verified Reviewer President/Owner Environmental Services Used the software for: 2+ years ### "Crucial Part of Any Successful Business" June 9, 2020 4.0 I have been able to do much better cost-analysis and budgeting using QB. My company's "health" can be monitored regularly that shows me things such as what expenses I need to cut or reduce or what types of services should I be selling more of that show higher profitability. Overall, I am very happy and will continue to learn and utilize it every day. Thanks Intuit! Pros The best features of this software is that it is WEB-BASED and my bookkeeper can CONTINUALLY UPDATE it so that I have real-time data. Quickbooks (QB) SYNCS VERY ACCURATELY with my current CRM system for sales and scheduling which provides me with the ability to create reports from QB that I can use when analyzing profit/loss and balance sheet info. Cons The software is relatively easy to use, but I would like to see MORE VIRTUAL ASSISTANCE so that I can use more of the many features that QB has that can help my business. Alternatives considered [Thryv](https://www.capterra.com/p/156926/Thryv/) Reason for choosing QuickBooks Online I did not want an "all-in-one" solution. I am happy with my current Kickserv CRM syncing with Quickbooks Review Source ET Eric T. Director / CEO Financial Services Used the software for: 2+ years ### "Quickbooks Online: The good and the bad" January 27, 2023 5.0 Overall, the program is great for what its use is meant for. The pricing could be a bit more fine tuned. Pros This software helps me critically in my day-to-day operation of my Tax and Accounting business.From the detailed types of reports that you can create and view to the adaptability of the invoicing and how you use payments.The team support for this software is also ASTOUNDING AMAZING! Cons Seems lately that the pricing keeps going up and up within small periods of time, but no extra features or anything of the like added to warrant increases of this multitude. When the world is getting more expensive it is hard to have to charge more repeatedly over a small time period. Clients also get upset and this can lead to loss of business as well. Reason for choosing QuickBooks Online The full range adaptability of the program fit very well with my business needs. Review Source NH Nathalie H. Office manager Automotive Used the software for: 2+ years ### "Easy and convenient to use" September 28, 2023 5.0 Overall is it a good experience and I like how easy it is to search for receipts and create reports. Pros I can access it online from anywhere and is very easy to use. Cons Sometimes it has glitches and won't let many users work at the same time.Also, when contacting support sometimes they are not able to find a solution. Review Source CH Cliff H. President Used the software for: 2+ years ### "When it doesn't stink, it's awesome" June 23, 2018 4.0 Cloud based accounting. Reliability. Various user roles is nice. Pros It's up time is tremendous. It's prettier than it used to be and getting a little prettier by the year. (The Benjamin Button of Software). It doesn't crash in the middle of doing stuff. Their support is very responsive. API plugins. Yeah, high marks, mostly. Cons 3 things: 1. Emailing invoices. They don't have good alerts for when you have a bad email address for a customer and this can kill. 2. They don't have a way of automatically adding late payment penalties into the invoicing process. We had to plug in some outside software through an API to effectively deal with this. 3. Somewhat related to #2, it seems weak on automated collection efforts to me. 4. I've pointed out a bug to them twice and it is still not fixed, 3 yrs or more later. Silliest thing. Used to work beautifully, but when they got prettier, it doesn't work anymore. What? Adding on another invoice to pay to a vendor after you have come to the payment process through the "Pay Bills" process. It wants to subtract instead of add. (the most odd thing) (they hae offered work arounds that are not viable and just won't get it fixed.. or haven't) 5. The block "Ctrl Clicking" in places when it would be really handy to open multiple tabs when editing a bunch of stuff. This forces you to come back to the list, and search again and again instead of keeping the searched list in place. Maybe there is some reason for this burdensome navigation. Review Source RR Rana R. Customer service Accounting Used the software for: 2+ years ### "QuickBooks Online is a good option for many small businesses" April 30, 2023 3.0 I find it very helpful tool for managing my finances and bookkeeping. Pros it's a great tool for managing finances and bookkeeping. It can help you keep track of your income and expenses, create invoices, and generate reports. Cons some people find it to be a bit expensive compared to other accounting software options. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) It’s less expensive Review Source Cherry C. Virtual Assistant Writing and Editing Used the software for: 6-12 months ### "Quickbooks Online Review" December 28, 2022 5.0 Overall, it's important to carefully consider your business needs and budget when choosing an accounting software, and to thoroughly research and evaluate different options before making a decision. QuickBooks Online may be a good choice for some small businesses, but it may not be the best fit for others. Pros Ease of use: QuickBooks Online has a user-friendly interface that makes it easy for people with little or no accounting experience to get started.Automation: QuickBooks Online can help automate many of the tedious tasks involved in running a small business, such as invoicing, expenses tracking, and payment processing.Integration with other tools: QuickBooks Online can be integrated with a variety of other tools and platforms, such as payment processors, CRMs, and e-commerce platforms, which can make it easier to manage multiple aspects of your business in one place. Cons Cost: QuickBooks Online has a subscription-based pricing model, which means you'll need to pay a monthly fee to use the software. This can be a concern for small businesses on a tight budget. Review Source KL Kristen L. Owner Photography Used the software for: 6-12 months ### "Don't Use Quickbooks Checking" July 2, 2022 4.0 While Quickbooks is a solid booking-keeping service, I'm finding quite a few not-so-great points. 1. They are constantly trying to sell to you. Even when you already have a paid subscription. All you see are Ads and get promotional emails. 2. For those of you considering using Quick Book Checking- Don't do it. It just leads to more frustration than the 1% interest is worth. (Linking an external trusted bank account works just fine). Quickbooks checking sounded like a good idea, because hey.. why not have everything consolidated right? Wrong. First off- You can't send money to people without first upgrading to their Bill Pay option. (A feature that comes free with other business banking accounts) Second- Your debit card gets declined continuously, and getting a hold of customer service is a pain. And when you do, it's hard to understand them, because they don't speak clear English. I was trying to pay invoices- and I couldn't because my card was getting declined. (I had PLENTY of money in there to make these payments) When calling Customer service, after 45 minutes on the phone with them- I had to get switched over to an actual Green Dot Bank representative. Who told me the problem was resolved, and that my card was getting declined for "Protection". Yet... no indication was made letting me know that. Normally other banks send a notification asking if you're attempting to make a transaction...Not this account. They just leave you in the dark. No notifications. No Text Mes Pros Quickbooks is a solid bookkeeping service- I'm finding quite a few not-so-great points. Please see my "Describe your overall experience" comment. Cons The Customer service is seriously lacking. And Quickbooks Checking is terrible. Review Source JK Judah K. Owner Accounting Used the software for: 2+ years ### "The crashes, ethics, support, glitches, and UI is unnecessarily complicated" December 8, 2020 3.0 I personally would never recommend QBO based on how they run their company, the support they offer, and the constant software issues Pros It looks pretty. Don't get me wrong, QBO looks nice on paper and on the screen. The advertise a lot! Cons They have the among the worst support I have ever dealt with. In the past, I have called them up 5 times about a specific glitch, and I got 5 different answers all contradicting each other. I have caught them doing some major unethical advertising and pricing. They have charged clients of mine without warning them. They have removed functions and doubled the prices on clients to get them to pay more I have caught them sharing client information outside of their permissions. It is VERY easy to make a mistake in QBO and VERY difficult to fix it. I believe they have tehir priorities backwards. Alternatives considered [CustomBooks](https://www.capterra.com/p/149594/CustomBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing QuickBooks Online I ended up leaving QBO for Xero and have absolutely no regrets. Review Source SV Stephanie V. Operations Support Specialist Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product, Great Ease of Use!" September 12, 2022 5.0 Overall experience is good after we got everything squared away with our desktop version. Pros We were using QuickBooks desktop. Once we found out that they would be suspending support, we decided to convert. After the conversion, we have been able to pull reports, create invoices, and consolidate all months with no issues. Cons Converting from the desktop version to online was not as easy as promised by the sales rep. We had to input all of our accounts by hand, a project that took months of unexpected work. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) QuickBooks was no longer going to support the desktop version that we had. Review Source KH Kristin H. CFO Architecture & Planning Used the software for: Less than 6 months ### "Worthless If Migrating from Desktop with Estimates" August 17, 2019 1.0 Here's part of what I wrote to my salesperson, there wasn't room for the whole email: You should be ashamed of yourself – or perhaps your company should be ashamed if you were not trained properly. I have wasted multiple hours discovering that Quickbooks Online is not going to work for me UNLESS I am willing to run two sets of books for a very long while. You did not ask me if we do progress invoicing. That is the core of our business. Yes, progress invoicing is possible via online, but the information does not convert from Desktop to Online. The suggestion from support was to create estimates for the remaining balances in the Online version. We have sooo many customers who are on estimates, and they are not going to accept some bastardized version where the previous billed amount is not accurate. SOOOO in order to make online work, I need to start new estimates on the Online side and keep the Desktop version active for as long as I need to invoice out the old customers. Some of my jobs go back FOUR years right now. Two sets of books = problems, and I am not going to do that for the next three plus years. I understand that ultimately you are simply a salesperson trying to meet your quota, but you – or your company – are doing the service industry a HUGE disservice. You should be required to inquire about the nature of the business, how they use the Desktop version, and then inform the consumer of the hiccups. You did not do that. Pros NOTHING - It's far inferior to the desktop version. Cons I use the desktop version for my core business and the online version for the non-profit I volunteer for. The online platform is ick in comparison to the desktop, but I wanted to trade in the desktop for the online version for ease of use. I felt like I knew what I was getting into since I've been using it for the non-profit. BUT ALAS, AFTER THE MIGRATION, I will be going back to the desktop version. We are in a service oriented business and use progress invoicing almost exclusively. Guess what? The estimates come over as closed and their previous billings are NOT linked. Completely worthless. All support could suggest is to revise the estimates with the amounts remaining - does that sound like a adequate solution. NO. I'd have to run two sets of books - one online and one dummy desktop to get my billing done, creating new estimates on the online version and waiting until all my jobs bill out before I would be exclusively online. Complete BS. Review Source SA Samuel A. GM Sports Used the software for: 2+ years ### "Flexible Online Accounting Application" November 11, 2022 5.0 Online access for multiple users, being able to access real-time data. QBO integrates with many other platforms, thereby allowing for an increase in synergy and efficiency. Great canned reports come standard. The option to create your reports is also available. Pros QBO is simple to use, and new upgrades and features are constantly being rolled out. Amazing tech support, very helpful. Cons Sometimes, when new features are rolled out, it’s challenging to track all the changes that have taken place. Review Source CC Christopher C. Owner Construction Used the software for: 2+ years ### "Quick books online" January 1, 2023 5.0 This software has been absolutely amazing it taught me how to run a business Pros If you're going to run a business you better learn how to use a software. It is the greatest thing that can ever be for small businesses this takes care of all your bookkeeping accounting taxes and everything online I don't see how you can run a business without Cons The only time I have for this software is that I did not know about it sooner in life Reason for choosing QuickBooks Online The reason I chose QuickBooks was it was the only software available at the time I went to a big box store and bought the CD Quickbooks on it many years ago and I have stayed with QuickBooks ever since Review Source EF Erin F. Owner Wholesale Used the software for: 2+ years ### "Very disappointed with Quickbooks customer service & backend support (locked out of account for 3 weeks due to code on phone no longer being received)" December 22, 2023 2.0 Very poor. I have been a longtime customer of Quickbooks (8 years +) and I expected much better and fast customer support. This matter should have been dealt with within 24 hours. It has been 3 weeks that I have been locked out of my account due to a backend error with Quickbooks 2 factor authentication. Pros Not happy with Quickbooks customer support Cons Extremely poor customer service and poor backend support. My 2 factor authentication code stopped working on my account (stopped receiving on my phone) , and I have been locked out of my account for 3 weeks plus. As a small business I rely on daily access to my accounting software and being locked out of my account has been very detrimental to my business. Quickbooks has not offered any assistance in resolving this matter and as such I would not recommend their services to any small business. Review Source TT Tramayne T. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Definitely for the small business owner!" September 11, 2023 5.0 Pros Tracking my trips and snapping my receipts are the most beneficial to me! Cons There are SO many features that it can get overwhelming to a newbie! Alternatives considered [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) Reason for choosing QuickBooks Online It was easier and offered more in a business management end. Review Source TS Tyler S. General manager Automotive Used the software for: 2+ years ### "QBO Advanced" February 9, 2020 3.0 One of the best accounting software with some added features. The online advanced version has been getting somewhat frequent updates, sometimes it's just cosmetic though versus the needed updates. When we work in larger invoices/estimates, the software seems to have an incredible lag (i troubleshot all our hardware, it's on the QBO side) One good side note pertaining to this, I've been able to get in touch with some of the QBO team that is closer to the development side that has helped me. Customer service used to be horrible and has gotten better if you just go through the standard channels. If you get connected with the development and feedback team you're better off. QBO Advanced does have priority circle with your own contact, and depending on the person you get that can be a great asset to you. My current one is amazing. So overall good enough to stay with QBO, but always looking to see what's out there to see if it's a better fit. Pros Easy to use Somewhat frequent updates Can do a good amount of tasks in one software Priority Circle Free use of Fathom Free us of ChronosBooks Cons Laggy Standard Customer Service Sometimes seems like Jack of all trades/ master of none software. (always needing more functionality and so having to do workarounds or adding another software/integration) Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Needed software that was on the cloud to be able to work from anywhere and get some added features. So far it's been a good a switch but definitely lost some functionality from QB Premier. Review Source Nicholas B. Director of Operations Architecture & Planning Used the software for: 2+ years ### "Great product, difficult support" September 30, 2021 5.0 Pros The online capability of Quickbooks Online is a great feature, and probably why we chose this product specifically from the Quickbooks line. It's a good chunk of the features a small business needs from the heavy hitting Quickbooks product team, without being cumbersome or outdated. Their interface is easy to navigate and to understand. Cons The product support is essentially non-existent. We've tried to reach out to support with questions and it's taken an unacceptable amount of time to get an email response back, often times without providing any resolution. We even tried to upgrade to a tier with better support, and was still met with the same slow and incomplete responses so we downgraded back to our original plan. Review Source JS Jana S. Owner and Operator Retail Used the software for: 2+ years ### "I love this app!" July 5, 2024 5.0 I love QuickBooks. It is one of the least frustrating accounting apps. Pros It is very easy to use and navigate. It's a life saver for bookkeeping! Cons Some of the features seem redundant, but other than that it is great. Review Source AS Amy S. Vice President Construction Used the software for: 2+ years ### "Quickbooks Online" December 13, 2022 3.0 You get what you pay for. For the price, it is helpful in keeping track of company expenses and overall profit & loss. Pros I do enjoy how easy it is to issue a PO's, invoices, enter expenses and bills, receive payments etc. Cons When we did use QB for payroll, I do not like how we were not able to track time across projects. I would need to enter a separate Time Activity in order to cost individual projects. QB has not made project management very easy. Reason for choosing QuickBooks Online Cost Review Source SF Stephanie F. Accounting/Case Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Accounting made easy" May 11, 2023 5.0 I enjoy using QB. I know how easy it is to use. The reports are nice and I love all the help and support that is offered. Pros It is very user friendly and for things I do not know, the help section is amazing. Cons There isn't anything I don't like right now. Review Source BY Brandon Y. PublicFigure Apparel & Fashion Used the software for: 2+ years ### "I love quick books" June 4, 2024 5.0 My overall experience was amazing, I’m not going to say it was the best but it definitely does the job for small companies. Pros It makes me look iconic using it, I feel like a businessman , I use it to buy all of my music awards. Cons It kinda looked iffy and like a scam at first, but I got used to it. 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