--- title: "NPAW Suite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about NPAW Suite Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/190825/NPAW-Suite/" page_type: "product" language: "en" --- # NPAW Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NPAW Suite ## What is NPAW Suite? NPAW Suite is an all-in-one Video Analytics QoE & QoS monitoring solution for streaming video providers. The AI-driven platform provides real-time performance monitoring, user engagement insights, anomaly detection, quality metrics and dimensions and integration with virtually every video player. Key features include: - Video QoE monitoring and optimization; - Real-time platform performance understanding; - App performance and reliability monitoring; - Subscriber acquisition, retention and engagement metrics; - Ads Analytics - ad server agnostic tracking of video ads, ad fill rates, ads engagement; - A/B testing and optimization for editorial content; - End-to-end hardware and software monitoring; - Multi-CDN Balancing - On-start and mid-stream CDN switching; - Video Application Performance Monitoring (APM); - AI-powered real-time alerts and reports. NPAW Suite is the global leader in video intelligence solutions for OTT providers, broadcasters and Telecommunications companies. ## What is NPAW Suite used for? [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Video Marketing](https://www.capterra.com/video-marketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NPAW Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://npaw.com/&name=NPAW Suite) ## NPAW Suite Overview Updated August 2026 AI summary NPAW Suite provides business intelligence and analytics capabilities for organizations of all sizes, with a focus on real-time monitoring and reporting for video performance. It supports dashboard creation, data visualization, and integration with multiple data sources, offering customizable reports, API access, and alerting. The platform is deployed across cloud, web, and mobile devices for flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NPAW Suite 4.8 (22) VS. [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.6 (8,040) Value For Money 4.3 (21) Value For Money 4.6 (5,525) Customer Service 4.8 (21) Customer Service 4.7 (5,180) ## NPAW Suite alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/239899/Reaktion/#reviews) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,101)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Usermaven](https://www.capterra.com/p/276941/Usermaven/) [4.9 (80)](https://www.capterra.com/p/276941/Usermaven/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276941/Usermaven/) [View all alternatives](https://www.capterra.com/p/190825/NPAW-Suite/alternatives/) ## FAQs about NPAW Suite Overview ### Which roles and teams benefit most from NPAW Suite? NPAW Suite is most used by streaming operations, product, and engineering teams managing OTT and video delivery performance. Analytics managers and data leads use it to monitor quality and viewer behavior, while customer success, service assurance, and business leaders rely on it to improve playback reliability, troubleshoot issues, and guide platform decisions. Answer based on 22 reviews Overview ### What company size and industries is NPAW Suite built for? NPAW Suite serves enterprise organizations and broadcast media teams first, with 41% of reviewers from enterprises and 41% from Broadcast Media. It is also used by midsize businesses at 36%, especially in Telecommunications at 18% and Media Production at 14%, most often for business intelligence. Answer based on 22 reviews Features and Usability ### What are the key features of NPAW Suite? NPAW Suite offers video streaming analytics with real-time monitoring, KPI monitoring, and performance metrics. It also includes dashboards, customizable reports, data visualization, and ad hoc reporting, plus data connectors, API access, and third-party integrations for multi-channel data collection, benchmarking, customer segmentation, and predictive analytics. Integrations ### Which third-party tools and platforms does NPAW Suite integrate with? NPAW Suite integrates with Slack, OpsGenie, and PagerDuty for alerting and incident response. Slack is the only reviewer-confirmed integration, while the catalog also lists OpsGenie and PagerDuty. These connections support notification handling and monitoring workflows across team communication and on-call tools. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does NPAW Suite offer? NPAW Suite offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online sessions provide guided instruction, webinars support group learning, documentation serves as written reference material, and videos offer visual walkthroughs for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does NPAW Suite offer? NPAW Suite offers Email/Help Desk and Phone Support. Users describe the software as customer friendly, with support that matches a clear, helpful presentation. The limited feedback available points to a positive support experience, though there is not enough detail to judge response speed or issue resolution consistency. Answer based on 1 reviews ## Features AI summary Based on 2,534 Business Intelligence reviews Capterra data shows that buyers of Business Intelligence software rank the following features as their top priorities: - **Multiple Data Sources** (**60%** of reviewers rated this feature as critical) - **Reporting/Analytics** (**53%**) - **Data Visualization** (**47%**) NPAW Suite supports all three of the features reviewers value most: **Multiple Data Sources**, **Reporting/Analytics**, and **Data Visualization**. Together, these capabilities help businesses combine data from different systems, track performance through clear reporting, and present insights visually, allowing teams to make faster, better-informed decisions. Data Visualization 4.6 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data Data Connectors 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Connect to big data sources Dashboard 4.8 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Performance Metrics 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications 3.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Key Performance Indicators 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity NPAW Suite 56 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Benchmarking: Compare key metrics for the business against prominent players in the industry - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Mapping: Track the management and flow of data throughout the organization - Data Mining: AI method of discovering or extracting data patterns from larger volumes of data - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Interactive Reports: Edit and personalize data view as needed - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - KPI Monitoring: Tracking the status of previously identified performance measurements - Lead Capture: Automatically identify and save contact information of potential customers - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Metadata Management: Collect and maintain structured information that describes data or content - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend/Problem Indicators: Visually identify direction of development and areas that require attention - Video Streaming: Allows users to view videos without downloading media files - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.7 (22) 4.7 Based on 22 reviews ## Pricing Value for money 4.3 (21) ### Starting price Free trial not available Value for money 4.3 (21) 4.3 Based on 21 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (21) 4.8 Based on 21 reviews ## User reviews Overall rating 4.8 Based on 22 reviews Filter by rating 5(18) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Engineering Manager OTT Live Sports ### "NPAW review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2025 Great tool for any OTT streaming service if you prioritize quality, user experience, and data-driven decision making. Pros \* Video Analytics: Deep insights into user behavior, QoE, and content performance, making it an essential tool for optimizing video streaming products. Access to all the data with infinite data visualization possibilities; \* Monitoring & Alerts: great real-time capability allowing quick detection and resolution of streaming issues; \* Easy to integrate with multiple players/systems: SDKs for pretty much all players in the market constantly being updated to meet latest video world features; \* Ability to handle huge load without issues; Cons \* Price: Since it has a huge set of features the pricing model can be challenging for small-mid companies; \* Learning curve: Some advanced features require time to fully understand and leverage, especially for teams without prior video analytics experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Gediminas B. Monitoring and service delivery assurance Broadcast Media ### "Simple and flexible product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2025 Experience with NPAW Suite more than satisfied. Suite have everything what you will need to get and use data from OTT platforms. Non technical user finds this tools easy to use and trainings do not take much time until user can work with NPAW Suite independently. Flexibility of NPAW Suite is the key that satisfied all users of tool. Pros Simple and flexible product. You have not overloaded tool with multiple selections, button or not needed information one screen. And to create what you want to see, it is east and simple. Cons Advanced analytics can find some functionalities that are limiting his experience slicing data and doing deeper analysis. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. HR Haroldo R. System Analist and OTT Suport Broadcast Media ### "NPAW, a powerful, fast and intuitive OTT Analytics Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 Overall, my experience with NPAW has been excellent. We tested and worked with three other well-known analytics providers available on the market, and NPAW truly stands out. It offers great cost benefit, a wide range of excellent features, and very good support. Pros NPAW offers a lot of great options for the OTT environment (Live, VOD, and Ads), but what I like the most is the data granularity, filtering options, and support.Data granularity allows us to retrieve information from almost all clients in near real-time (last 1 minute). Filtering provides dozens of different ways to refine data and quickly find what we're looking for—such as viewing all plays, errors, or behaviors for a specific user. The NPAW environment is also very straightforward and intuitive. Cons The things I liked the least are related to dashboard organization and user management permissions. Regarding dashboard organization, it is not possible to automatically arrange dashboards in alphabetical order or easily identify dashboard owners. As for user management, logging in via an email account is not supported—only usernames can be used. Additionally, MFA (Multi-Factor Authentication) would be a desirable feature for security reasons. Alternatives considered [MediaMelon](https://www.capterra.com/p/10023080/MediaMelon/) Reasons for choosing NPAW Suite Features, support, ease to dev and integrate with our App and cost benefit. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JB Jesper B. Head of OTT Broadcast Media ### "Head of OTT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 Really good and super important tool for us. Using NPAW we detect issues with our service instantly. Pros The fast access I get to the data reported by our clients on how their UX is in our streaming service. The ability to drill down into details if needed is amazing! Cons The Formula UI, it's impossible to get it right. Good thing I can ask NPAW support to add a formula directly in the BE! Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reasons for choosing NPAW Suite NPAW is much more user friendly and a nicer looking tool Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PH Per H. Product Manager Broadcast Media ### "NPAW provides snappy streaming performance insights that covers it all" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2025 NPAW is great and so are the people at NPAW supporting your every need with rapid respons and understanding. We're looking to expand to further products within NPAW suite. Pros I like the flexibility and variety that you can dig out almost anything you aiming for with numerous dimensions, metrics and display it in a way that suits you. Really appreciate the long data retention for historical data as well as snappiness of the service in spite all data crunching going on. Cons The threshold for getting started and get right in there could ideally be lower. It takes quite some time and learning before you can start utilizing the power and find what you're looking for from time to time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JS Johannes Selvik T. Product Owner, OTT Videoplayer Media Production ### "NPAW Suite is an excellent tool for video specialists" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 21, 2025 At TV 2 Norway, we have used many different tools for the purposes of understanding video playback and troubleshooting. NPAW is the best in terms of detailed data with advanced analysis, flexibility and data retention. Pros The detailed data on both video playback and advertising, the fine-grained permissions structure and the ability to customize with formulas and other data sources. Cons The UI has a rather steep learning curve, some of the good features are not intuitive Switched from [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) We needed better data for advertising, and better possibilities for external access and reporting Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reasons for choosing NPAW Suite More features and relatively easy integration, fair pricing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NK Nir K. Data product Manager Broadcast Media ### "IPBC - Npaw experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 20, 2025 Im very satisfied from my overall experience working with the Npaw suit and the teams. Pros Great technical, cs, and support teams! Highly professional. And extensive data capabilities. Cons The suit still have a few improvements needed for a better user experience. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [Looker](https://www.capterra.com/p/169053/Looker/) Reasons for choosing NPAW Suite Mainly to recieve suitble and better understanding of video analytics data Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AY Asim Y. Headend Executive Media Production ### "NPAW Suite experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 24, 2024 It's a high-end product about analyzing and tracking. Help every part in our deep searching about issues. Pros One of the best way to learn general subscriber usage Cons Training videos/options about AI features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MM Marcelo M. SW Integration Sports ### "OCS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2024 I use it daily to check metrics of our site, and after some configuration, it turned out to be really useful. Pros The user interface and menu distribution. Cons The dashboard and graphs customisation . Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IR Igor R. Streaming Operations Data Manager Sports ### "More NPAW for 2025!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 This year I definitely increase my usage of NPAW so it was a great support for our live operations, also I want give a huge shout out to the team (Jordi, Sara, Michal, Iosu, Till, etc.) for the support since the beginning of the year and to make us see we did the right thing to keep NPAW as a backbone of our video operations after the RFA. They help us to understand better what NPAW can do for us and support us greatly everytime we need it. Pros The best thing about NPAW is how it helped us to improve our video quality experience for our users by supporting us on the issues investigation, and how it provides real-time data so we can act in flag any potential issue, and specially to have an overview of our live video operation so we share with relevant stakeholders in order to make business decisions upon it. I'm also specially excited to see further develpments towards AI features so we can optimised our day to day usage of the platform with faster and clean video analysis Cons The UI can be improved in some aspects so people from outside of the video knowledge can also make use of it. However I'm excited after triying out the new UI that seems more clear and visually appealing :) I know AI solutions has been a big topic for NPAW this year, however is still not as good as I would like to, so I'm really looking forward to see more about NALA and Sentinel addition in 2025 Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/190825/NPAW-Suite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.