# NPAW Suite Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about NPAW Suite Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more. Source: https://www.capterra.com/p/190825/NPAW-Suite --- # NPAW Suite Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) NPAW Suite ## What is NPAW Suite? NPAW Suite is an all-in-one Video Analytics QoE & QoS monitoring solution for streaming video providers. The AI-driven platform provides real-time performance monitoring, user engagement insights, anomaly detection, quality metrics and dimensions and integration with virtually every video player. Key features include: - Video QoE monitoring and optimization; - Real-time platform performance understanding; - App performance and reliability monitoring; - Subscriber acquisition, retention and engagement metrics; - Ads Analytics - ad server agnostic tracking of video ads, ad fill rates, ads engagement; - A/B testing and optimization for editorial content; - End-to-end hardware and software monitoring; - Multi-CDN Balancing - On-start and mid-stream CDN switching; - Video Application Performance Monitoring (APM); - AI-powered real-time alerts and reports. NPAW Suite is the global leader in video intelligence solutions for OTT providers, broadcasters and Telecommunications companies. ## What is NPAW Suite used for? [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)[Video Marketing](https://www.capterra.com/video-marketing-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for NPAW Suite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://npaw.com/&name=NPAW Suite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### NPAW Suite 4.8 (22) VS. [4.7 (260)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (22) Ease Of Use 4.6 (8,029) Value For Money 4.3 (21) Value For Money 4.6 (5,516) Customer Service 4.8 (21) Customer Service 4.7 (5,171) ## NPAW Suite alternatives Highest Rated [5.0 (3)](https://www.capterra.com/p/239899/Reaktion/#reviews) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (2,936)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [4.7 (8,090)](https://www.capterra.com/p/177042/Google-Analytics/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/177042/Google-Analytics/) [Usermaven](https://www.capterra.com/p/276941/Usermaven/) [4.9 (80)](https://www.capterra.com/p/276941/Usermaven/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276941/Usermaven/) [View all alternatives](https://www.capterra.com/p/190825/NPAW-Suite/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Dashboard 4.8 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Performance Metrics 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Alerts/Notifications 3.9 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Key Performance Indicators 4.7 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Visual Analytics 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data Ad hoc Reporting 4.4 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Generate one-off reports that meet information requirements NPAW Suite 56 features Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Track visitors'/audience's responses across web pages and other optimized content Compare key metrics for the business against prominent players in the industry Track the performance of marketing campaigns across multiple channels. Provides a channel for team members to share media files, communicate, and work together Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Connect to big data sources Automatically retrieve and pull information from documents, websites, images, data sets, and other sources Import and export data to and from software applications Track the management and flow of data throughout the organization AI method of discovering or extracting data patterns from larger volumes of data Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Find & retrieve relevant data or documents Edit and personalize data view as needed Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Tracking the status of previously identified performance measurements Automatically identify and save contact information of potential customers Enable businesses to implement machine learning algorithms on business data such as sales and revenue Collect and maintain structured information that describes data or content Collect information from multiple sources Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Allows users to manage data from a number of sources Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Capture, organize and track product-specific data and information in a centralized location Share pre-configured sets of data organized and presented in a specific manner with the organization Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Search and filter data across systems to locate required information by entering keywords or certain criteria Access, combine, transform, and store data without the help of an IT department At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Set up connections to third-party platforms to improve business processes Visually identify direction of development and areas that require attention Allows users to view videos without downloading media files Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 4.7 (22) 4.7 Based on 22 reviews ## Pricing Value for money 4.3 (21) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (21) 4.3 Based on 21 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)[ OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (21) 4.8 Based on 21 reviews ## User reviews Overall rating 4.8 Based on 22 reviews Filter by rating 5(18) 4(4) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Engineering Manager OTT Live Sports ### "NPAW review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2025 Great tool for any OTT streaming service if you prioritize quality, user experience, and data-driven decision making. Pros \* Video Analytics: Deep insights into user behavior, QoE, and content performance, making it an essential tool for optimizing video streaming products. Access to all the data with infinite data visualization possibilities; \* Monitoring & Alerts: great real-time capability allowing quick detection and resolution of streaming issues; \* Easy to integrate with multiple players/systems: SDKs for pretty much all players in the market constantly being updated to meet latest video world features; \* Ability to handle huge load without issues; Cons \* Price: Since it has a huge set of features the pricing model can be challenging for small-mid companies; \* Learning curve: Some advanced features require time to fully understand and leverage, especially for teams without prior video analytics experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gediminas B. Monitoring and service delivery assurance Broadcast Media ### "Simple and flexible product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 6, 2025 Experience with NPAW Suite more than satisfied. Suite have everything what you will need to get and use data from OTT platforms. Non technical user finds this tools easy to use and trainings do not take much time until user can work with NPAW Suite independently. Flexibility of NPAW Suite is the key that satisfied all users of tool. Pros Simple and flexible product. You have not overloaded tool with multiple selections, button or not needed information one screen. And to create what you want to see, it is east and simple. Cons Advanced analytics can find some functionalities that are limiting his experience slicing data and doing deeper analysis. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HR Haroldo R. System Analist and OTT Suport Broadcast Media ### "NPAW, a powerful, fast and intuitive OTT Analytics Suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 31, 2025 Overall, my experience with NPAW has been excellent. We tested and worked with three other well-known analytics providers available on the market, and NPAW truly stands out. It offers great cost benefit, a wide range of excellent features, and very good support. Pros NPAW offers a lot of great options for the OTT environment (Live, VOD, and Ads), but what I like the most is the data granularity, filtering options, and support.Data granularity allows us to retrieve information from almost all clients in near real-time (last 1 minute). Filtering provides dozens of different ways to refine data and quickly find what we're looking for—such as viewing all plays, errors, or behaviors for a specific user. The NPAW environment is also very straightforward and intuitive. Cons The things I liked the least are related to dashboard organization and user management permissions. Regarding dashboard organization, it is not possible to automatically arrange dashboards in alphabetical order or easily identify dashboard owners. As for user management, logging in via an email account is not supported—only usernames can be used. Additionally, MFA (Multi-Factor Authentication) would be a desirable feature for security reasons. Alternatives considered [MediaMelon](https://www.capterra.com/p/10023080/MediaMelon/) Reasons for choosing NPAW Suite Features, support, ease to dev and integrate with our App and cost benefit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Jesper B. Head of OTT Broadcast Media ### "Head of OTT" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 21, 2025 Really good and super important tool for us. Using NPAW we detect issues with our service instantly. Pros The fast access I get to the data reported by our clients on how their UX is in our streaming service. The ability to drill down into details if needed is amazing! Cons The Formula UI, it's impossible to get it right. Good thing I can ask NPAW support to add a formula directly in the BE! Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reasons for choosing NPAW Suite NPAW is much more user friendly and a nicer looking tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PH Per H. Product Manager Broadcast Media ### "NPAW provides snappy streaming performance insights that covers it all" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 21, 2025 NPAW is great and so are the people at NPAW supporting your every need with rapid respons and understanding. We're looking to expand to further products within NPAW suite. Pros I like the flexibility and variety that you can dig out almost anything you aiming for with numerous dimensions, metrics and display it in a way that suits you. Really appreciate the long data retention for historical data as well as snappiness of the service in spite all data crunching going on. Cons The threshold for getting started and get right in there could ideally be lower. It takes quite some time and learning before you can start utilizing the power and find what you're looking for from time to time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Johannes Selvik T. Product Owner, OTT Videoplayer Media Production ### "NPAW Suite is an excellent tool for video specialists" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 21, 2025 At TV 2 Norway, we have used many different tools for the purposes of understanding video playback and troubleshooting. NPAW is the best in terms of detailed data with advanced analysis, flexibility and data retention. Pros The detailed data on both video playback and advertising, the fine-grained permissions structure and the ability to customize with formulas and other data sources. Cons The UI has a rather steep learning curve, some of the good features are not intuitive Switched from [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) We needed better data for advertising, and better possibilities for external access and reporting Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reasons for choosing NPAW Suite More features and relatively easy integration, fair pricing Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NK Nir K. Data product Manager Broadcast Media ### "IPBC - Npaw experience " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 20, 2025 Im very satisfied from my overall experience working with the Npaw suit and the teams. Pros Great technical, cs, and support teams! Highly professional. And extensive data capabilities. Cons The suit still have a few improvements needed for a better user experience. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) [Looker](https://www.capterra.com/p/169053/Looker/) Reasons for choosing NPAW Suite Mainly to recieve suitble and better understanding of video analytics data Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AY Asim Y. Headend Executive Media Production ### "NPAW Suite experiences" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 24, 2024 It's a high-end product about analyzing and tracking. Help every part in our deep searching about issues. Pros One of the best way to learn general subscriber usage Cons Training videos/options about AI features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Marcelo M. SW Integration Sports ### "OCS review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 19, 2024 I use it daily to check metrics of our site, and after some configuration, it turned out to be really useful. Pros The user interface and menu distribution. Cons The dashboard and graphs customisation . Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IR Igor R. Streaming Operations Data Manager Sports ### "More NPAW for 2025!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2024 This year I definitely increase my usage of NPAW so it was a great support for our live operations, also I want give a huge shout out to the team (Jordi, Sara, Michal, Iosu, Till, etc.) for the support since the beginning of the year and to make us see we did the right thing to keep NPAW as a backbone of our video operations after the RFA. They help us to understand better what NPAW can do for us and support us greatly everytime we need it. Pros The best thing about NPAW is how it helped us to improve our video quality experience for our users by supporting us on the issues investigation, and how it provides real-time data so we can act in flag any potential issue, and specially to have an overview of our live video operation so we share with relevant stakeholders in order to make business decisions upon it. I'm also specially excited to see further develpments towards AI features so we can optimised our day to day usage of the platform with faster and clean video analysis Cons The UI can be improved in some aspects so people from outside of the video knowledge can also make use of it. However I'm excited after triying out the new UI that seems more clear and visually appealing :) I know AI solutions has been a big topic for NPAW this year, however is still not as good as I would like to, so I'm really looking forward to see more about NALA and Sentinel addition in 2025 Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190825/NPAW-Suite/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)