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NPAW Suite

NPAW Suite

4.8 (21)
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What is NPAW Suite?

NPAW Suite is an all-in-one Video Analytics QoE & QoS monitoring solution for streaming video providers. The AI-driven platform provides real-time performance monitoring, user engagement insights, anomaly detection, quality metrics and dimensions and integration with virtually every video player. Key features include: - Video QoE monitoring and optimization; - Real-time platform performance understanding; - App performance and reliability monitoring; - Subscriber acquisition, retention and engagement metrics; - Ads Analytics - ad server agnostic tracking of video ads, ad fill rates, ads engagement; - A/B testing and optimization for editorial content; - End-to-end hardware and software monitoring; - Multi-CDN Balancing - On-start and mid-stream CDN switching; - Video Application Performance Monitoring (APM); - AI-powered real-time alerts and reports. NPAW Suite is the global leader in video intelligence solutions for OTT providers, broadcasters and Telecommunications companies.

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NPAW Suite Integrations

Monitor Quality of Experience of your Streaming Video Service. 
Make smart, data-driven technical and operational decisions to optimize performance. Real-time understanding of your platform performance
- Analyze audience consumption habits and content performance. 
- Improve subscriber acquisition, activation, retention, and reduce churn. 
- Personalize your UI/UX to match the preferences of your audience.
Content analytics and user engagement for publishers and editorial teams. Boost content performance through real-time insights and automated A/B testing of headlines and images.
Analyze the entire video delivery chain on the client and network sides to correlate users, errors, and infrastructure root causes in real time.
A next-gen multi-CDN switching system that optimizes delivery based on end-user perceived quality and your business needs, both on-start and mid-stream.

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How much is NPAW Suite?

Starting From:
Not provided by vendor
Pricing Model: Per Feature
  • No free trial
  • No free version

NPAW Suite Features

What solutions does NPAW Suite provide?

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NPAW Suite Reviews

Showing 5 of 21 reviews
Overall
4.8
Ease of Use
4.5
Customer Service
4.8

Pros

  • The fast access I get to the data reported by our clients on how their UX is in our streaming service. The ability to drill down into details if needed is amazing.

  • It Helps to understand what's going on with our costumers and monitoring the their experience to improve our service.

Cons

  • It is very expensive for Latin American countries to pay dollars in licenses for each client.

  • Sometimes the user experience is not the easiest for unfamiliar people and the spread of DNS is slow.

Most Helpful Reviews for NPAW Suite

Sergi G. avatar
Sergi G.
Customer Success Manager
Information Technology and Services, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
March 9, 2022

"Npaw has solved our need for video analytics "

Overall: My experience is so positive, their support team is fantastic, fast and efficient. We've centraliced all the analytics tool in one suite. They're improving the software constantly with new features. We made some integrations via APPI and was so satisfying, they technical team helps us with all the process.

Pros: We mainly use the analytics features but we're higlhy interested in the new features incomming of app data or the user map.

Cons: Sometimes the user experience is not the easiest for unfamiliar people and the spread of DNS is slow.

Alternatives Considered: Bitmovin Cloud Encoding Service
Reasons for Choosing NPAW Suite: They offer all the features we need from different tools in one, the support team and the technical team have been very close and have helped us a lot with the integrations and the onboarding process.
Jesper B.
Head of OTT
Broadcast Media, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
January 21, 2025

"Head of OTT"

Overall: Really good and super important tool for us. Using NPAW we detect issues with our service instantly.

Pros: The fast access I get to the data reported by our clients on how their UX is in our streaming service. The ability to drill down into details if needed is amazing!

Cons: The Formula UI, it's impossible to get it right. Good thing I can ask NPAW support to add a formula directly in the BE!

Alternatives Considered: Mux Video
Reasons for Choosing NPAW Suite: NPAW is much more user friendly and a nicer looking tool
Switched From: Conviva
Reasons for Switching to NPAW Suite: Conviva was a good tool but was too expensive
Nir K.
Data product Manager
Broadcast Media, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
January 20, 2025

"IPBC - Npaw experience "

Overall: Im very satisfied from my overall experience working with the Npaw suit and the teams.

Pros: Great technical, cs, and support teams! Highly professional. And extensive data capabilities.

Cons: The suit still have a few improvements needed for a better user experience.

Alternatives Considered: Google Analytics 360 and Looker
Reasons for Choosing NPAW Suite: Mainly to recieve suitble and better understanding of video analytics data
Per H.
Product Manager
Broadcast Media, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 21, 2025

"NPAW provides snappy streaming performance insights that covers it all"

Overall: NPAW is great and so are the people at NPAW supporting your every need with rapid respons and understanding. We're looking to expand to further products within NPAW suite.

Pros: I like the flexibility and variety that you can dig out almost anything you aiming for with numerous dimensions, metrics and display it in a way that suits you. Really appreciate the long data retention for historical data as well as snappiness of the service in spite all data crunching going on.

Cons: The threshold for getting started and get right in there could ideally be lower. It takes quite some time and learning before you can start utilizing the power and find what you're looking for from time to time.

Switched From: Conviva
Reasons for Switching to NPAW Suite: More flexibility with NPAW. More local. Better support
Johannes Selvik T.
Product Owner, OTT Videoplayer
Media Production, 501-1,000 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
3.0
Customer Service
4.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
January 21, 2025

"NPAW Suite is an excellent tool for video specialists"

Overall: At TV 2 Norway, we have used many different tools for the purposes of understanding video playback and troubleshooting. NPAW is the best in terms of detailed data with advanced analysis, flexibility and data retention.

Pros: The detailed data on both video playback and advertising, the fine-grained permissions structure and the ability to customize with formulas and other data sources.

Cons: The UI has a rather steep learning curve, some of the good features are not intuitive

Alternatives Considered: Mux Video and Conviva
Reasons for Choosing NPAW Suite: More features and relatively easy integration, fair pricing
Switched From: Mux Video
Reasons for Switching to NPAW Suite: We needed better data for advertising, and better possibilities for external access and reporting