# NPAW Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is NPAW Suite the right Business Intelligence solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190825/NPAW-Suite/reviews --- NPAW Suite 4.8 (22) [View alternatives](https://www.capterra.com/p/190825/NPAW-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of NPAW Suite Ease of use 4.5 Customer Service 4.8 ## Pros and Cons in Reviews PH Per H Product ManagerBroadcast Media, 501 - 1,000 employeesUsed the software for: More than 2 years. “NPAW is great and so are the people at NPAW supporting your every need with rapid respons and understanding.“ January 21, 2025 JT Johannes Selvik T Product Owner, OTT VideoplayerMedia Production, 501 - 1,000 employeesUsed the software for: 6-12 months. “The UI has a rather steep learning curve, some of the good features are not intuitive“ January 21, 2025 Sergi G Customer Success ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “We made some integrations via APPI and was so satisfying, they technical team helps us with all the process.“ March 9, 2022 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Gediminas B. Monitoring and service delivery assurance Broadcast Media Used the software for: 1-2 years ### "Simple and flexible product" February 6, 2025 5.0 Experience with NPAW Suite more than satisfied. Suite have everything what you will need to get and use data from OTT platforms. Non technical user finds this tools easy to use and trainings do not take much time until user can work with NPAW Suite independently. Flexibility of NPAW Suite is the key that satisfied all users of tool. Pros Simple and flexible product. You have not overloaded tool with multiple selections, button or not needed information one screen. And to create what you want to see, it is east and simple. Cons Advanced analytics can find some functionalities that are limiting his experience slicing data and doing deeper analysis. Review Source HR Haroldo R. System Analist and OTT Suport Broadcast Media Used the software for: 1-2 years ### "NPAW, a powerful, fast and intuitive OTT Analytics Suite" January 31, 2025 5.0 Overall, my experience with NPAW has been excellent. We tested and worked with three other well-known analytics providers available on the market, and NPAW truly stands out. It offers great cost benefit, a wide range of excellent features, and very good support. Pros NPAW offers a lot of great options for the OTT environment (Live, VOD, and Ads), but what I like the most is the data granularity, filtering options, and support.Data granularity allows us to retrieve information from almost all clients in near real-time (last 1 minute). Filtering provides dozens of different ways to refine data and quickly find what we're looking for—such as viewing all plays, errors, or behaviors for a specific user. The NPAW environment is also very straightforward and intuitive. Cons The things I liked the least are related to dashboard organization and user management permissions. Regarding dashboard organization, it is not possible to automatically arrange dashboards in alphabetical order or easily identify dashboard owners. As for user management, logging in via an email account is not supported—only usernames can be used. Additionally, MFA (Multi-Factor Authentication) would be a desirable feature for security reasons. Alternatives considered [MediaMelon](https://www.capterra.com/p/10023080/MediaMelon/) Reason for choosing NPAW Suite Features, support, ease to dev and integrate with our App and cost benefit. Review Source NK Nir K. Data product Manager Broadcast Media Used the software for: 6-12 months ### "IPBC - Npaw experience " January 20, 2025 4.0 Im very satisfied from my overall experience working with the Npaw suit and the teams. Pros Great technical, cs, and support teams! Highly professional. And extensive data capabilities. Cons The suit still have a few improvements needed for a better user experience. Alternatives considered [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[Looker](https://www.capterra.com/p/169053/Looker/) Reason for choosing NPAW Suite Mainly to recieve suitble and better understanding of video analytics data Review Source JB Jesper B. Head of OTT Broadcast Media Used the software for: 2+ years ### "Head of OTT" January 21, 2025 5.0 Really good and super important tool for us. Using NPAW we detect issues with our service instantly. Pros The fast access I get to the data reported by our clients on how their UX is in our streaming service. The ability to drill down into details if needed is amazing! Cons The Formula UI, it's impossible to get it right. Good thing I can ask NPAW support to add a formula directly in the BE! Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reason for choosing NPAW Suite NPAW is much more user friendly and a nicer looking tool Review Source PH Per H. Product Manager Broadcast Media Used the software for: 2+ years ### "NPAW provides snappy streaming performance insights that covers it all" January 21, 2025 5.0 NPAW is great and so are the people at NPAW supporting your every need with rapid respons and understanding. We're looking to expand to further products within NPAW suite. Pros I like the flexibility and variety that you can dig out almost anything you aiming for with numerous dimensions, metrics and display it in a way that suits you. Really appreciate the long data retention for historical data as well as snappiness of the service in spite all data crunching going on. Cons The threshold for getting started and get right in there could ideally be lower. It takes quite some time and learning before you can start utilizing the power and find what you're looking for from time to time. Review Source JST Johannes Selvik T. Product Owner, OTT Videoplayer Media Production Used the software for: 6-12 months ### "NPAW Suite is an excellent tool for video specialists" January 21, 2025 5.0 At TV 2 Norway, we have used many different tools for the purposes of understanding video playback and troubleshooting. NPAW is the best in terms of detailed data with advanced analysis, flexibility and data retention. Pros The detailed data on both video playback and advertising, the fine-grained permissions structure and the ability to customize with formulas and other data sources. Cons The UI has a rather steep learning curve, some of the good features are not intuitive Alternatives considered [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) Reason for choosing NPAW Suite More features and relatively easy integration, fair pricing Switched from [Mux Video](https://www.capterra.com/p/196923/Mux-Video/) We needed better data for advertising, and better possibilities for external access and reporting Review Source Sergi G. Customer Success Manager Information Technology and Services Used the software for: 1-2 years ### "Npaw has solved our need for video analytics " March 9, 2022 5.0 My experience is so positive, their support team is fantastic, fast and efficient. We've centraliced all the analytics tool in one suite. They're improving the software constantly with new features. We made some integrations via APPI and was so satisfying, they technical team helps us with all the process. Pros We mainly use the analytics features but we're higlhy interested in the new features incomming of app data or the user map. Cons Sometimes the user experience is not the easiest for unfamiliar people and the spread of DNS is slow. Reason for choosing NPAW Suite They offer all the features we need from different tools in one, the support team and the technical team have been very close and have helped us a lot with the integrations and the onboarding process. Review Source VR Verified Reviewer Engineering Manager OTT Live Sports Used the software for: 2+ years ### "NPAW review" March 11, 2025 5.0 Great tool for any OTT streaming service if you prioritize quality, user experience, and data-driven decision making. Pros \* Video Analytics: Deep insights into user behavior, QoE, and content performance, making it an essential tool for optimizing video streaming products. Access to all the data with infinite data visualization possibilities; \* Monitoring & Alerts: great real-time capability allowing quick detection and resolution of streaming issues; \* Easy to integrate with multiple players/systems: SDKs for pretty much all players in the market constantly being updated to meet latest video world features; \* Ability to handle huge load without issues; Cons \* Price: Since it has a huge set of features the pricing model can be challenging for small-mid companies; \* Learning curve: Some advanced features require time to fully understand and leverage, especially for teams without prior video analytics experience. Review Source IR Igor R. Streaming Operations Data Manager Sports Used the software for: 1-2 years ### "More NPAW for 2025!" December 17, 2024 5.0 This year I definitely increase my usage of NPAW so it was a great support for our live operations, also I want give a huge shout out to the team (Jordi, Sara, Michal, Iosu, Till, etc.) for the support since the beginning of the year and to make us see we did the right thing to keep NPAW as a backbone of our video operations after the RFA. They help us to understand better what NPAW can do for us and support us greatly everytime we need it. Pros The best thing about NPAW is how it helped us to improve our video quality experience for our users by supporting us on the issues investigation, and how it provides real-time data so we can act in flag any potential issue, and specially to have an overview of our live video operation so we share with relevant stakeholders in order to make business decisions upon it. I'm also specially excited to see further develpments towards AI features so we can optimised our day to day usage of the platform with faster and clean video analysis Cons The UI can be improved in some aspects so people from outside of the video knowledge can also make use of it. However I'm excited after triying out the new UI that seems more clear and visually appealing :) I know AI solutions has been a big topic for NPAW this year, however is still not as good as I would like to, so I'm really looking forward to see more about NALA and Sentinel addition in 2025 Review Source K M Kadir K. Analytics Manager Broadcast Media Used the software for: 1-2 years ### "review-Koushik" March 21, 2022 5.0 Pros the filtering ability that helps me breakdown watchtime data based on multiple device category and video plugin types Cons the fact that when creating client-view dashboard, i can not allow clients to change date range in the view only mode. Review Source MM Marcelo M. SW Integration Sports Used the software for: 1-2 years ### "OCS review" December 19, 2024 5.0 I use it daily to check metrics of our site, and after some configuration, it turned out to be really useful. Pros The user interface and menu distribution. Cons The dashboard and graphs customisation . Review Source AY Asım Y. Headend Executive Media Production Used the software for: 2+ years ### "NPAW Suite experiences" December 24, 2024 5.0 It's a high-end product about analyzing and tracking. Help every part in our deep searching about issues. Pros One of the best way to learn general subscriber usage Cons Training videos/options about AI features Review Source FMC Francisco Manuel C. Quality engineer Telecommunications Used the software for: 2+ years ### "Great product, lots of possibilities" March 15, 2022 5.0 It permits to continuously improve the service by detecting any deviation on quality or usage in an easy way. Issue prevention is key on a real time service. Pros User interface is very easy to use, and very powerful. It permits you to create your own dashboards and reports to monitor the service, detect issues or trend changes, software issues, etc... Possibilities are infinite. Integration was very easy on our devices. Customization is another key feature, as the product can be customized to your service with custom dimensions, formulas, events... Cons Sometimes data mining of all this data requieres exporting it outside the tool and use external applications. Review Source GA George A. CosmoteTV Platforms Supervisor Broadcast Media Used the software for: 2+ years ### "CosmoteTV Platforms Review" March 31, 2022 4.0 Great tool for Monitoring TV services, customers' viewership, perfomance measurements and also troubleshoot customers' problems (client or server side bugs). Pros Flexible Many options for dashboards and reports Easy to use Fast Reliable Cons Sometimes many dashboards or lot of details/metrics can be overwhelming. Review Source GB Gustavo B. Leader Telecommunications Used the software for: 2+ years ### "Great tool!!!!" March 9, 2022 4.0 A great product!!! and a great work team that shows that they always want to improve and develop the product. Pros Flexibility of use and customer orientation Cons It is very expensive for Latin American countries to pay dollars in licenses for each client Reason for choosing NPAW Suite \- Review Source DR Daniel R. Live Operations Manager Media Production Used the software for: 2+ years ### "Good tool" May 11, 2022 5.0 Good and easy tool and very quick and good support when I need it. Pros Good tool to use when I need to see our audience and quality. Cons I can't see any bad features here. But I haven't use everyone. Review Source JV João V. User Experience Engineer / Data Analyst Telecommunications Used the software for: 2+ years ### "My Review" March 10, 2022 5.0 Basically, NPAW suite was revolutionary for my daily work in what regards my role internally at NOS for NOS TV User Experience Product Owner Pros Ease of Use Powerful data analytics and huge amount of information for drill down to user experience perspective QoE score (Happiness Score) based on several KPIs Cons I would love to see additional KPIs such as a Video MOS Review Source PM Patricia M. Customer success Broadcast Media Used the software for: 1-2 years ### "Growing with NPAW" March 16, 2022 5.0 Pros It Helps to understand what's going on with our costumers and monitoring the their experience to improve our service Cons Don't have any, it really fits with our capacities Review Source MM Miquel M. Project Manager Computer Software Used the software for: 1-2 years ### "More than dashboards" March 16, 2022 4.0 Not only is a good realtime tool to analyze aggregated information in graphical dashboards to take strategic decisions, for us NPAW is also an indispensable tool to support final users. Thanks to the access to raw data, we can consult the use of our software of a specific user in order to identify and solve their problems. Pros Easy to use, flexibility, real time, speed to consult data (dashboards and raw data) Cons Effort to integrate if you want to take advantage of all features Review Source NK Noman K. Asst Engineer power Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "a game changer " April 26, 2022 5.0 overall great Pros presentation and the way the software help a consumer mean customer friendly Cons price of the product is littile bit high Review Source PF Patrick F. Chief Business Officer Broadcast Media Used the software for: 6-12 months ### "NPAW for Video Performance" September 12, 2021 5.0 Pros Real USP of NPAW is UX and Dashboard. It was build to create best transparency about Video Performance. Product usecase. Cons It takes a while to get all available Data sorted and implemented in daily workflows. Review Source DS Daniel S. Quality TV Telecommunications Used the software for: 2+ years ### "very good tool" February 25, 2022 5.0 Pros Ease of use and understand features included Cons The calculation of HS includind zapping. To know the formula of HS Review Source Similar Products Featured ## Related categories [Business Intelligence](https://www.capterra.com/business-intelligence-software/)[Marketing Analytics](https://www.capterra.com/marketing-analytics-software/)[Product Analytics](https://www.capterra.com/product-analytics-software/)