--- title: "Tekmetric Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tekmetric Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/190952/Tekmetric/" page_type: "product" language: "en" --- # Tekmetric Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Tekmetric ## What is Tekmetric? Tekmetric is a cloud-based auto repair shop management software designed to streamline operations, enhance customer experience, and more. It offers a management system, integrated payment processing, real-time reporting, digital vehicle inspections, and integrates with several third-party applications. A key feature, Smart Jobs, enables service advisors to create repair orders, allowing more focus on customer service. The Tire Suite simplifies tire management with fitment data and automates DOT registration. Ideal for multi-location businesses, Tekmetric provides centralized control and real-time reporting for data-driven decisions. ## What is Tekmetric used for? [Auto Repair](https://www.capterra.com/auto-repair-software/) Top alternative Featured Overall rating Based on 104 user reviews Reviews sentiment Positive 92% Neutral 5% Negative 3% Starting price $179 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tekmetric?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.tekmetric.com&name=Tekmetric) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tekmetric 4.7 (104) VS. [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price $179 Flat Rate, Per Month Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (104) Ease Of Use 4.7 (660) Value For Money 4.6 (98) Value For Money 4.7 (622) Customer Service 4.8 (101) Customer Service 4.9 (590) ## Tekmetric alternatives [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.8 (163)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [ARI](https://www.capterra.com/p/201737/ARI/) [4.6 (660)](https://www.capterra.com/p/201737/ARI/reviews/) Starting price $39.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201737/ARI/) [View all alternatives](https://www.capterra.com/p/190952/Tekmetric/alternatives/) ## FAQs about Tekmetric Overview ### What problems does Tekmetric solve? Tekmetric solves slow, paper-heavy shop workflows by centralizing vehicle history, digital inspections, estimates, repair orders, invoicing, parts tracking, and customer approvals in one system. Service writers, technicians, shop owners, and managers use it to reduce phone tag, prevent lost labor time, improve repair visibility, and build customer trust with photo-backed inspections. Answer based on 46 reviews Overview ### Which roles and teams benefit most from Tekmetric? Tekmetric is most used by shop owners, presidents, and general managers who need visibility into revenue, performance, and daily operations. Service advisors and service managers rely on it to manage estimates, approvals, and customer communication, while technicians and mechanics use it to track repairs, inspections, and workflow progress. Answer based on 103 reviews Overview ### What company size and industries is Tekmetric built for? Tekmetric is designed for independent shops and auto repair franchises, with 96% of reviewers from small businesses and 97% from the automotive industry. It also appears in midsize businesses at 3% and enterprise at 1%, with limited use in retail and business supplies. Its core use case is auto repair. Answer based on 103 reviews Features and Usability ### What are the key features of Tekmetric? Tekmetric includes core shop management features like work order management, appointment scheduling, estimates, invoicing, and reporting. Reviewers most often highlight customer vehicle management with VIN lookup and service history, technician job tracking, digital inspections with photos, customer text approvals, and integrations for parts ordering, payments, and QuickBooks. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? Tekmetric starts at $179 per month for the Start plan, with Grow at $309 per month and Scale at $409 per month. Each is a flat-rate subscription. The Start plan includes calendars, digital inspections, invoicing, inventory management, one-way messaging, and unlimited repair orders. Answer based on 6 reviews Integrations ### Which third-party tools and platforms does Tekmetric integrate with? Tekmetric integrates with PartsTech, MyShopManager, Autoflow, Flock, and RepairLink, with reviewer mentions centered on parts sourcing, customer communication, inspections, and messaging. It also connects to ALLDATA, AutoOps, and Podium, and supports over 20 integrations across shop management, marketing, payments, and vehicle inspection tools. Answer based on 30 reviews Getting Started and Support ### How easy is it to onboard and train a team on Tekmetric? Tekmetric is generally quick to onboard for service writers, technicians, and web-comfortable new hires, with live online sessions, webinars, videos, and documentation available. Reviewers often describe the system as intuitive enough for first-day use, while admins, teams switching from older systems, and less technical users may need more tutorials and extra time. Answer based on 31 reviews Getting Started and Support ### What customer support options does Tekmetric offer, and how do users rate the experience? Tekmetric offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as responsive and helpful, especially during setup and issue resolution, with online help frequently mentioned as useful. A few reviewers note inconsistent experiences with some support staff, but most report concerns were addressed. Answer based on 11 reviews Updates and upgrades ### How good is Tekmetric about updates and new features? Tekmetric releases frequent updates and adds requested features, which many auto repair shops see as a clear advantage. Users often like that the product evolves quickly and support responds to suggestions, though some teams want faster delivery on certain requests and report occasional disruption when updates affect daily operations. Answer based on 28 reviews ## Features AI summary Based on 2,433 Auto Repair reviews Capterra reviewers say these are the features buyers value most when choosing auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) Tekmetric supports all three of the top features reviewers look for: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Combined, these capabilities help shops create accurate estimates, manage repair jobs from start to finish, and handle customer billing more efficiently, allowing teams to keep operations organized and move work from approval to payment with less friction. Quotes/Estimates 4.4 (45) 62.22% of 45 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Work Order Management 4.6 (45) 62.22% of 45 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders Labor Rates 4.6 (38) 57.89% of 38 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.5 (42) 64.29% of 42 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Service History 4.6 (48) 68.75% of 48 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Billing & Invoicing 4.4 (45) 64.44% of 45 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Tekmetric 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Service History: Track work performed and resources used for past customers, sites, or assets - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - VIN Lookup: Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.5 (104) 4.5 Based on 104 reviews ## Pricing Value for money 4.6 (98) [View pricing plan details](https://www.capterra.com/p/190952/Tekmetric/pricing/) Start $179.00 Flat Rate,Per Month It includes: - Calendars & Appointments - Canned Jobs & Sublets - Digital Authorizations & Invoicing - Digital Vehicle Inspections - Inventory & Vendor Management - One-Way Messaging - Unlimited Repair Orders Grow $309.00 Flat Rate,Per Month It includes: - Integrated Parts Ordering - Labor Guide & Maintenance Schedule - Marketing Reports and Digital Authorizations & Invoicing - Time & Job Clocks - Parts, Inventory & Marketing Reports - Everything in the Start Plan Scale $409.00 Flat Rate,Per Month It includes: - Two-Way Texting - Everything in the Grow Plan - Real-time Shop Dashboard - Employee Performance Analytics - Technician Board Enterprise Custom Quote Available It includes: - Everything in the Scale Plan - Integrated Payments - Dedicated Account Manager - Quarterly Business Review Value for money 4.6 (98) 4.6 Based on 98 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Podium](https://www.capterra.com/p/164285/Podium/)[ Flock](https://www.capterra.com/p/151072/Flock/)[ Broadly](https://www.capterra.com/p/161326/Broadly-Reviews/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ ALLDATA](https://www.capterra.com/p/10010667/Alldata/)[ Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[ AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) ## Support, customer service and training options Customer Service 4.8 (101) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (101) 4.8 Based on 101 reviews ## User reviews Overall rating 4.7 Based on 104 reviews Filter by rating 5(87) 4(9) 3(5) 2(1) 1(2) Mentioned topic Sorted by most recent CC Carlos C. owner Automotive ### "Rude people on customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 21, 2026 I had been using this software for a year. When my promotional pricing ended, I contacted customer support simply to ask if there were any options to reduce the cost or find a plan that better fit my budget. Instead of offering a downgrade, an annual payment discount, or any retention options, the representative, \[sensitive content hidden\], immediately pushed for cancellation. The interaction was as cold and rude as possible. There was no attempt to keep me as a customer—just, "If you want to leave, goodbye." I've never experienced such poor customer service from a subscription-based business. Very disappointing. Pros Stable software but if you want more functions you need to pay higher prices for add ons and end spending more than 1k a month Cons Customer service it's the worst ! Rude people working and not a single word about how to treat a customer. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Try something more stable, but the customer service it's bad Alternatives considered [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reasons for choosing Tekmetric To be honest after this chat today i can see was a mistake Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AL Asher L. Mechanic Automotive ### "Ok product, too expensive " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 February 22, 2026 Not the worst but just too expensive. \[sensitive content hidden\] one does most of what this does for jalf the price so... Pros Product was too expwnsive. Worked well but did the same thinf as products half the price with few benefits. Cons Just too expensice. Has tons of features but most arent needed and others didnt work as hoped. Not the worst. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Matt S. ceo Transportation/Trucking/Railroad ### "Powerful Platform, But Overly Complicated and Poorly Supported" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 November 10, 2025 For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on. The interface feels busy and unintuitive. Too many clicks for simple tasks, and navigation isn’t obvious. Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should. It’s hard to get new staff comfortable without heavy training. There are plenty of features on paper. The problem is discoverability and practicality. Advanced options don’t help if basic actions aren’t fast and intuitive. We spent more time figuring out how to use features than benefiting from them. Tekmetric looks powerful, but the complexity, weak follow-through after onboarding, and everyday friction outweighed the benefits for our shop. Unless your team has time to climb a steep learning curve and you’re confident support will be consistently responsive we can’t recommend it. Pros I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program Cons For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits. Switched from [InvoMax](https://www.capterra.com/p/265410/InvoMax/) promises it is better and faster and will make and save company money Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) [AutoLeap](https://www.capterra.com/p/216500/Autoleap/) Reasons for choosing Tekmetric price and promises of ease of use and support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BJ Brantan J. Shop foreman Automotive ### "Great software for a busy repair shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 15, 2025 Overall tekmetric is a great software and does everything an auto repair shop needs Pros Ease of use, software is great for a busy auto repair shop Cons Partstech integration seemed to have issues all the time Switched from [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Parts inventory system better in tekmetric Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zach M. Assistant Service Manager Automotive ### "So much better than Mitchell" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2024 Pros Using TekMetric after years of \[sensitive content hidden\] makes it feel like I'm living in the space age. I love how everything integrates so seamlessly, especially the parts catalogs. Saves me tons of time when I'm estimating repairs. Cons The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Scott S. Owner Automotive ### "Tekmetric use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 14, 2024 We have been using Tekmetric for about 5 years and it has been easy to learn and use. Pros Ease of use. Very easy to use, the system in very intuitive. Cons If we lose internet connection we are down and then all of our systems are down. We have a backup internet connection Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CM Carlos M. President Automotive ### "Complicated to use it " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 March 12, 2024 it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while. I wish I had tried it for a month before transferring my database. Pros Ease of DVI, shows declined work on the final invoice and keeps track of declined work. Cons Cannot create an estimate without assigning it a permanent RO number. Switched from [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/) Had some features that were attractive, showing declined jobs on invoice. being able to get an electronic signature on invoices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SV Shanequa V. Service writer Automotive ### "Good software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 21, 2024 Pros I liked the ease of use and the options it had to add more information Cons I didn’t like some of the functions that made it hard to close out estimates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL COREY L. owner Automotive ### "Used for about 6 months " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 12, 2024 Pros what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales Cons Found hard to navigate. implementation was not full satisfied Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Michael C. Business Owner Automotive ### "Tekmetric for high volume auto repair shop" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 1, 2024 Pros Easy to customize. Quick for estimating. Cons Communication tools to customers and within the shop need upgrading. Reasons for choosing Tekmetric Web based and was easy to customize to my business. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190952/Tekmetric/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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