--- title: "Tekmetric Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tekmetric the right Auto Repair solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190952/Tekmetric/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Tekmetric 4.7 (104) [View alternatives](https://www.capterra.com/p/190952/Tekmetric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Tekmetric Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on.“ November 10, 2025 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should.“ November 10, 2025 ZM Zach M Assistant Service ManagerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “I love how everything integrates so seamlessly, especially the parts catalogs.“ November 25, 2024 CC Carlos C ownerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Rude people working and not a single word about how to treat a customer.“ July 21, 2026 CL COREY L ownerAutomotive, Self-employedUsed the software for: Less than 6 months. “what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales“ February 12, 2024 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “It’s hard to get new staff comfortable without heavy training.“ November 10, 2025 JS JARRET S OWNERAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “Texting inspections to customers was a great feature.“ November 30, 2023 CC Carlos C ownerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Very disappointing.“ July 21, 2026 ## Showing most helpful reviews Showing 1-25 of 104 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Carlos C. owner Used the software for: 1-3 years ### "Rude people on customer service" July 26, 2026 1.0 I had been using this software for a year. When my promotional pricing ended, I contacted customer support simply to ask if there were any options to reduce the cost or find a plan that better fit my budget. Instead of offering a downgrade, an annual payment discount, or any retention options, the representative, \[sensitive content hidden\], immediately pushed for cancellation. The interaction was as cold and rude as possible. There was no attempt to keep me as a customer—just, "If you want to leave, goodbye." I've never experienced such poor customer service from a subscription-based business. Very disappointing. Pros Stable software but if you want more functions you need to pay higher prices for add ons and end spending more than 1k a month Cons Customer service it's the worst ! Rude people working and not a single word about how to treat a customer. Review Source asherlinde L. Mechanic Used the software for: Less than 1 year ### "Ok product, too expensive " February 23, 2026 3.0 Not the worst but just too expensive. \[sensitive content hidden\] one does most of what this does for jalf the price so... Pros Product was too expwnsive. Worked well but did the same thinf as products half the price with few benefits. Cons Just too expensice. Has tons of features but most arent needed and others didnt work as hoped. Not the worst. Review Source Matt S. ceo Used the software for: 1-3 years ### "Powerful Platform, But Overly Complicated and Poorly Supported" November 25, 2025 1.0 For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on. The interface feels busy and unintuitive. Too many clicks for simple tasks, and navigation isn’t obvious. Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should. It’s hard to get new staff comfortable without heavy training. There are plenty of features on paper. The problem is discoverability and practicality. Advanced options don’t help if basic actions aren’t fast and intuitive. We spent more time figuring out how to use features than benefiting from them. Tekmetric looks powerful, but the complexity, weak follow-through after onboarding, and everyday friction outweighed the benefits for our shop. Unless your team has time to climb a steep learning curve and you’re confident support will be consistently responsive we can’t recommend it. Pros I liked the idea of what they offer- it was suppose to be a time saver, workflow and good valve for money, also be ease to use but the feature is not in this program Cons For the price, we expected smoother onboarding and noticeable efficiency gains. Instead, the learning curve and time spent hunting for basic functions offset any promised benefits. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Tried and Failed" August 26, 2021 4.0 My overall experience with Tekmetric is that I would love to have the program operating in my shop but I found it too hard to implement under current circumstances with the current work force. I was 67 years old and just found it too exhausting so we gave up and went back to our previous system. If I don't get out of the business I make take a future crack at it again. Hopefully I will have better staff to help me if I do and since Tekmetric is constantly tweaking the product it may be easier to implement then. Pros What I like most about the sofware is the ability to implement detail inspections with video inspections. The software has a lot of great features and seems to be cutting edge and constantly undergo improvement. It seems to be the number one software that shops are mirgrating to. Cons What I liked least was it was difficult to learn and didn't seem intuitive enough. The period of time that we had to do tutorials and learn the system was not long enough for me. The other item is the labor guide employed by Tekmetric. There are a lot of comments that the labor time is too low on many jobs. You don't like having to bounce around and verify labor times. Review Source R Reviewer Owner Used the software for: 3-5 years ### "The best auto shop management software on the market today with the best team behind it!" August 17, 2021 5.0 Going to cloud based software was a game-changer. My entire team now uses the software and relies on it for information sharing. We simply couldn't do that before. We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity. Pros The thing I love the most about Tekmetric is how quickly new hires can be proficient with the system. It is truly intuitive and anyone that can operate a web browser can be up and running the first day and fluent within a week. Cons Honestly, most of my pain points have been fixed. I started with Tekmetric when it was in beta and back then there were some significant weaknesses but they have been addressed. I really do not have an complaints. Probably the only think I miss even a little bit is integration with service info. Review Source R Reviewer President Used the software for: Less than 1 year ### "Complicated to use it " March 13, 2024 3.0 it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while. I wish I had tried it for a month before transferring my database. Pros Ease of DVI, shows declined work on the final invoice and keeps track of declined work. Cons Cannot create an estimate without assigning it a permanent RO number. Review Source Salman D. Owner Used the software for: 1-3 years ### "BEST AUTO REPAIR SHOP MANAGEMENT SYSTEM" August 17, 2021 5.0 AWESOME Pros EASE OF USE. INTEGRATION WITH OTHER APPS. Cons CUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS Review Source R Reviewer Service Advisor Used the software for: Less than 1 year ### "Tekmetric descended and extended a hand of mercy" February 25, 2020 5.0 Overall it's been awesome, great support, setup and user experience. Pros As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion. Cons A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Simply the BEST!" January 30, 2020 5.0 I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be. Pros My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends. Cons I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future. Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Amazing We Based Auto Shop Management Software" October 15, 2020 5.0 Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS. Pros Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks. Cons The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Stuck in my ways" August 17, 2021 5.0 Smooth operation from day one Pros As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic, Cons Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update Review Source R Reviewer Owner Used the software for: Less than 1 year ### "All-in-One Product for your shop" August 17, 2021 5.0 Wonderful! Pros Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop. Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST! Cons When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "No Regrets - Has been a game changer for our shop." August 1, 2019 5.0 We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast. Pros The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it. Cons The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace. Review Source R Reviewer Assistant Service Manager Used the software for: Less than 1 year ### "So much better than Mitchell" December 4, 2024 5.0 Pros Using TekMetric after years of \[sensitive content hidden\] makes it feel like I'm living in the space age. I love how everything integrates so seamlessly, especially the parts catalogs. Saves me tons of time when I'm estimating repairs. Cons The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Honest " October 8, 2021 5.0 I have had a good experience so far, the support team is good and knowledgeable, and quick to solve problems Pros I like how it is easy to use and learn, I love the TIme clock features for the techs we love having them clock in and out at the start and end of the day, it is also nice to have a time clock for each job, this prevents loss of time throughout the day. The information you get from the home screen is great, a service writer can look at the home page and know what's going on, where the vehicle is at without asking the tech or opening the RO. Cons I don't like how invoices are sent via email to customers, they are sent in a shrunk-down version, the customer needs to hit drop-down arrows or hit print in the right-hand corner to view the descriptions it is confusing and a pain I've had customers call and complain that they cant see the work we down. I don't like how there is no date box for State inspections, this piece of information is vital to shops that have state inspections, and our marketing companies need to be able to see these upcoming dates and send out reminders this is a huge loss leader and I hope they fix it soon. STOP UPDATING SOFTWARE IN THE MIDDLE OR ON SUNDAYS, DO YOUR UPDATES ON FRIDAY NIGHTS, let the Saturday shops be the genie pigs, having the software crash Monday morning or during the week is not fun. Review Source R Reviewer Service advisor Used the software for: 3-5 years ### "Shop management essential " July 20, 2023 4.0 Pros This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner. Cons The program crashes more then others that I have used. It also loses communications with parts houses often. Review Source R Reviewer OWNER Used the software for: Less than 1 year ### "Tekmetric Awesome" September 2, 2021 5.0 The reports are easy to use and very handy to use specially with the AR report and tracking sales & profit. Pros The ease of making quotes and the ability to order parts and its status. I.e. parts are flagged ordered and when we receive said part we have the ability to mark received and it lets the tech know his parts are here. Also great feature in tracking refunds ensuring we get the credit for the part. Tracking cores with ease as well. Cons This is an awesome program make no mistake about that! However I was surprised it did not have a mobile app to scan VIN on vehicles sitting out in the parking lot. I've come to learn not to many know their vehicle license plate number. Review Source Daniel & Heather R. Owner Used the software for: Less than 1 year ### "DR Automotive" August 17, 2021 5.0 We came from Alldata Manage Online and Tekmetric is night/day difference. Ease of use is incredible. Pros Ease of searching cars, customers, numbers, plates, etc. That I can hop on from my phone from anywhere and build estimates. Cons RO Board gets messy fast and you can't do a quick counter sale Review Source R Reviewer Service Advisor Used the software for: 3-5 years ### "Best POS system I've used!" August 17, 2021 5.0 I've been using this system since Oct of 2019, could be happier. We came from RO writer and this is a whole new world compared to that. Everything from estimates to making appointments its easy. I was surprised how quickly it was to learn this system. Pros The easy of it, I have used some of the black and white POS systems, you literally feel like you're on windows 98' (RO writer) with tekmectric this is not the case. Cons The only thing is dont like is when you send an estimate to a customer it doesnt add shop supplies. Review Source R Reviewer owner Used the software for: Less than 1 year ### "Tekmetric will help your business grow!" August 17, 2021 5.0 Amazing customer service, and worth the cost. Pros I love the ease of tracking job history, love the professional estimates, inspections and invoices, and I especially love the text feature, which really frees up our phone line! Cons I wish that we had an auto reply feature for text messages, where clients will get an "away" reply on our closed hours, so clients don't think we are ignoring them. Many European car VINS don't work out. Review Source R Reviewer Operations Manager Used the software for: 1-3 years ### "Good" November 30, 2022 5.0 Its not the easiest for parts and accounting. but we make it work. Pros Very easy to make appointments and create estimates Cons Parts and inventory. Tracking employee time. Tracking defective or warranty parts. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Tekmetric use" October 21, 2024 5.0 We have been using Tekmetric for about 5 years and it has been easy to learn and use. Pros Ease of use. Very easy to use, the system in very intuitive. Cons If we lose internet connection we are down and then all of our systems are down. We have a backup internet connection Review Source R Reviewer Business Owner Used the software for: 3-5 years ### "Tekmetric for high volume auto repair shop" January 2, 2024 5.0 Pros Easy to customize. Quick for estimating. Cons Communication tools to customers and within the shop need upgrading. Review Source R Reviewer SERVICE MANAGER Used the software for: 1-3 years ### "TEKMETRIC" August 17, 2021 4.0 OVERALL THE POS IS OK IT IS EASY TO USE AND DOES NO0T REQUIRE CONSTANT UPDATES LIKE RO WRITER Pros BEING ABLE TO INTEGRATE A DVI WITH OUR POS SYSTEM Cons LABOR GUIDE NEEDS WORK HAVING TO DOUBLE CHECK IN ALL DATA IS TIME CONSUMING Review Source mark V. advisor Used the software for: 3-5 years ### "service advisor" August 17, 2021 4.0 great Pros easy to use straight forward not a lot of a learning curve Cons needs a better return of parts and warranty of parts Review Source Similar Products Featured