--- title: "Tekmetric Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Tekmetric the right Auto Repair solution for you? Explore 104 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190952/Tekmetric/reviews/" page_type: "reviews" language: "en" --- Tekmetric 4.7 (104) [View alternatives](https://www.capterra.com/p/190952/Tekmetric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Tekmetric Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on.“ November 10, 2025 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should.“ November 10, 2025 ZM Zach M Assistant Service ManagerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “I love how everything integrates so seamlessly, especially the parts catalogs.“ November 25, 2024 CC Carlos C ownerAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Rude people working and not a single word about how to treat a customer.“ July 21, 2026 CL COREY L ownerAutomotive, Self-employedUsed the software for: Less than 6 months. “what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales“ February 12, 2024 SS Scott S OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “If we lose internet connection we are down and then all of our systems are down. “ October 14, 2024 JS Joe S General ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. “ September 29, 2022 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “It’s hard to get new staff comfortable without heavy training.“ November 10, 2025 ## Showing most helpful reviews Showing 1-25 of 104 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use G. Frank M. Owner Automotive Used the software for: Less than 6 months ### "Tried and Failed" August 24, 2021 4.0 My overall experience with Tekmetric is that I would love to have the program operating in my shop but I found it too hard to implement under current circumstances with the current work force. I was 67 years old and just found it too exhausting so we gave up and went back to our previous system. If I don't get out of the business I make take a future crack at it again. Hopefully I will have better staff to help me if I do and since Tekmetric is constantly tweaking the product it may be easier to implement then. Pros What I like most about the sofware is the ability to implement detail inspections with video inspections. The software has a lot of great features and seems to be cutting edge and constantly undergo improvement. It seems to be the number one software that shops are mirgrating to. Cons What I liked least was it was difficult to learn and didn't seem intuitive enough. The period of time that we had to do tutorials and learn the system was not long enough for me. The other item is the labor guide employed by Tekmetric. There are a lot of comments that the labor time is too low on many jobs. You don't like having to bounce around and verify labor times. Reason for choosing Tekmetric Tekmetric seems to have the majority of shops adopting it and indicating that it is greatly improving the efficiency of their operations. Review Source Response from Tekmetric August 30, 2021 Hey Frank! Thank you for taking the time to review Tekmetric as your feedback is extremely valuable to us. Like you, most of our shops really find the DVI tool to be beneficial for their shops. I hate to hear that you had a hard time in the transition and want to you know that it is our number one goal to make sure all of our shops are comfortable with Tekmetric so we do offer a variety of training options including the training hub videos, live webinars, one -on-one training, and onsite training. We offer these tools because we know how hard it can be to make a software switch, especially if you have been using your legacy software for several years. As you said, we are constantly updating Tekmetric and the Labor Guide is one of those items that we are consistently updating. If you do make the decision to come back to Tekmetric please do not hesitate to utilize the various training rules and ask for some additional hand holding because we are willing to accommodate your shop! EK Elijah K. Owner Automotive Used the software for: 2+ years ### "The best auto shop management software on the market today with the best team behind it!" August 12, 2021 5.0 Going to cloud based software was a game-changer. My entire team now uses the software and relies on it for information sharing. We simply couldn't do that before. We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity. Pros The thing I love the most about Tekmetric is how quickly new hires can be proficient with the system. It is truly intuitive and anyone that can operate a web browser can be up and running the first day and fluent within a week. Cons Honestly, most of my pain points have been fixed. I started with Tekmetric when it was in beta and back then there were some significant weaknesses but they have been addressed. I really do not have an complaints. Probably the only think I miss even a little bit is integration with service info. Reason for choosing Tekmetric I had heard \[SENSITIVE CONTENT\] speak at a conference prior to switching and was very confident that he knew exactly how to run a shop, was highly intelligent and accomplished and just an overall honest, genuine man. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Cloud based software was my biggest deciding factor, second was ease of use. My employees struggled with \[SENSITIVE CONTENT\] and I even scratched my head from time to time if I hadn't done something in a while. There are so many less steps to everything in Tekmetric. Review Source CM Carlos M. President Automotive Used the software for: Less than 6 months ### "Complicated to use it " March 12, 2024 3.0 it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while. I wish I had tried it for a month before transferring my database. Pros Ease of DVI, shows declined work on the final invoice and keeps track of declined work. Cons Cannot create an estimate without assigning it a permanent RO number. Switched from [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/) Had some features that were attractive, showing declined jobs on invoice. being able to get an electronic signature on invoices. Review Source SD Salman D. Owner Automotive Used the software for: 1-2 years ### "BEST AUTO REPAIR SHOP MANAGEMENT SYSTEM" August 12, 2021 5.0 AWESOME Pros EASE OF USE. INTEGRATION WITH OTHER APPS. Cons CUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing Tekmetric BEST SOLUTION FOR A SHOP MANAGEMENT SYSTEM AVAILABLE IN THE MARKET TODAY. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) MITCHELL 1 IS OUTDATED AND CUMBERSOME. Review Source Response from Tekmetric August 18, 2021 Hey Sal, thank you for reviewing Tekmetric! Your feedback is important to us and it is always so humbling to hear longtime customers like yourself have so much faith in our team and our system. Since the ability to share data across shops is on our Feature Request Board, I can reassure you that this item will be reviewed by our product team. Once again thank you for taking the time to review Tekmetric and recognizing us as the best solution for a shop management system! Your words are very humbling to our entire team. EM Eric M. Service Advisor Automotive Used the software for: Less than 6 months ### "Tekmetric descended and extended a hand of mercy" February 20, 2020 5.0 Overall it's been awesome, great support, setup and user experience. Pros As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion. Cons A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We were using Mitchell and auto vitals and we were extremely frustrated with both programs, let alone the communication between them. I investigated several companies and tekmetric was the most complete and easy to use option I found. They are also eager to improve and grow. Review Source Response from Tekmetric November 6, 2020 Wow & wow! Eric, thank you for your kind words and AMAZING storytelling. We're ecstatic you switched over to Tekmetric. We'll continue to improve and provide for your shop. TW Terrie W. Owner Automotive Used the software for: 1-2 years ### "Simply the BEST!" January 27, 2020 5.0 I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be. Pros My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends. Cons I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric Tekmetric was more user-friendly, more robust, and less costly than the other two products I considered. Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) My old product has no plans to go cloud based and customer support had become frustrating and slow; this was causing inefficiencies for my staff and lost revenue for our company. Review Source Response from Tekmetric November 17, 2020 Terrie, thank you! We're so happy to hear you are enjoying Tekmetric. Please continue to reach out whenever you need assistance, and we'll continue to provide for your shop. CC Chris C. General Manager Automotive Used the software for: 6-12 months ### "Amazing We Based Auto Shop Management Software" October 6, 2020 5.0 Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS. Pros Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks. Cons The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric All the products we considered were "cloud based" and forward thinking. Ultimately Tekmetric had the best demo for us, had the best customer care and best roadmap to get us up and running. I think any of the above software will make for a good SMS though. Review Source Response from Tekmetric November 4, 2020 Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop CS Chris S. Manager Automotive Used the software for: 6-12 months ### "Stuck in my ways" August 12, 2021 5.0 Smooth operation from day one Pros As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic, Cons Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Cost and very poor customer service with exception of our local salesman who tried in vain to correct the issues we were having Review Source Response from Tekmetric August 17, 2021 Hey Chris! Thank you for taking the time to review Tekmetric. We are happy you made the switch and are a partner of Tekmetric! Our Customer Success team always wants to make sure that you and your shop are successful so we are happy to hear that you utilized them during your training. Regarding your employee's pay structure, did you know we just released commission tracking this week? Take a look at our YouTube Video here: https://www.youtube.com/watch?v=OcEW1j9Z25Q Also, as always, if you want assistance setting this up please reach out to our Customer Success team at 832-930-9400, option 2. Thanks again for reviewing Tekmetric! KK Kathy K. Owner Automotive Used the software for: Less than 6 months ### "All-in-One Product for your shop" August 12, 2021 5.0 Wonderful! Pros Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop. Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST! Cons When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab. Reason for choosing Tekmetric Included everything I wanted and had Alldata labor hours integrated. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Alldata Manage online was very slow to work with. Too many key strokes to get a process done. And, regardless of my internet speed, the system was always just a bit slow Review Source Response from Tekmetric August 24, 2021 Hey Kathy! Thank you for reviewing Tekmetric. It is great to hear that the layout of Tekmetric is allowing your shop to be more efficient. Regarding the concern around the estimate tab, I want to make sure you are understanding the full value of that screen. We typically jump straight to that tab because you can utilize the job history tab to easily duplicate recurring work for a customer such as oil changes with the click of a button. I would be happy to have our Customer Success team review these items with you if this is something you are open to. Thanks again for taking the time to review Tekmetric! I hope to hear from you soon. MC Matt C. Owner Automotive Used the software for: 6-12 months ### "No Regrets - Has been a game changer for our shop." July 29, 2019 5.0 We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast. Pros The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it. Cons The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Shopware](https://www.capterra.com/p/145605/Shopware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric Integrated online approval process that pushes the approval right back into the shop management software without any add ons. We have a lot of customers who can't answer the phone for approvals but easily can respond to a text. They LOVE it. Review Source ZM Zach M. Assistant Service Manager Automotive Used the software for: Less than 6 months ### "So much better than Mitchell" November 25, 2024 5.0 Pros Using TekMetric after years of \[sensitive content hidden\] makes it feel like I'm living in the space age. I love how everything integrates so seamlessly, especially the parts catalogs. Saves me tons of time when I'm estimating repairs. Cons The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant. Review Source NJ Nicole J. Office Manager Automotive Used the software for: Less than 6 months ### "Great Sales Tool" August 14, 2021 5.0 The people at Tekmetric are great. They are quick to assist you. The software is very good. I like this product. Pros Tekmetric is a great sales tool. It gives accurate sales reporting. It is fairly easy to use and looks great on the screen. Cons Since I am the one who deals with the accounting, I can say that there are a few things that could be improved. Tekmetric uses a company called Back Office to integrate with Quick Books. This company has an all or nothing approach to stock items, so there is more to do to have tickets flow into the right categories. It is very easy to change things in the Back Office before integrating, so it is just a matter of a few extra steps. Tekmetric is a sales tool and not an accounting program. We came from a company that did both, but not accurately. Review Source Response from Tekmetric August 18, 2021 Hey Nicole, thank you for taking the time to review Tekmetric! We are happy to hear that this shop management system has been a good sales tool for you and that your shop is seeing the benefits of our reporting capabilities. In regards to the integration with The Back Office, our team would be happy to assist with any questions that you may have regarding the triggers that send items from Tekmetric to to Accounting Link through TBO. If you review our Knowledge Base article, Accounting Link & Tekmetric Integration FAQS, which you can access by clicking the question mark within Tekmetric, I think that will also provide some assistance. Again, thank you for taking the time to review Tekmetric! We appreciate the feedback! JT Jimmy T. President Automotive Used the software for: 2+ years ### "Tekmetric " August 13, 2023 5.0 We transitioned to Tekmetric in 2019 from RO Writer, and it has been an incredible improvement in every way. Without it, we would struggle to complete the work we do each week. Pros Ease of use and connectivity with other tools. Cons We would like to be able to split jobs between techs when two techs work on the same job. Review Source ZW Zach W. Service Advisor Automotive Used the software for: 6-12 months ### "Simplified " August 12, 2021 5.0 Time and ease! This program has simplified the total process helping service writers get jobs done for our customers. Pros This software makes my work life easier. There are less clicks to get what you need done, which is a HUGE timesaver. The information pulled from the VIN is helpful, also all of the service info for this specific vehicle, fluid types and quantities, filters and their part numbers, even service bulletins available. I have found that this system helps me keep track of the total process of customers and their vehicle repairs, and the option to send repair estimates to customers allowing them to review and approve from there home or office. Coming from the dealership and using different software, I believe Tekmetric is the best one yet! Cons The ONLY thing I would like to see is the ability to build a quick estimate for our customers that call on the phone and they are looking for a quick estimate. Review Source Response from Tekmetric August 24, 2021 Hey Zach! Thanks for reviewing Tekmetric. We are thrilled to hear that you love some of our vehicle specific info in the gray sidebar. Our goal in building that was to put everything you need at your fingertips and it looks like it is doing the trick! Regarding quick quotes, this is something we have steered away from because it can cause lost leads. The way we look at it if you are going to take the time to build the quote, atleast get the customer name and phone number so you have a way to follow up on the quote. However, as I am sure you are aware, you can also up-vote this on our Feature Request Board because that is what drives development at Tekmetric. Thanks again for taking the time to review Tekmetric! GS Georgina S. Automotive Tech In Training Automotive Used the software for: 1-2 years ### "Tekmetric is the best app all around!" September 22, 2021 5.0 Its always been very easy to learn and to use. Pros I can easily track my hours worked, jobs I have worked and it is so easy to clock in/out! I also love how easy it is to look up vehicle history, to input a new customer or search for an existing customer as well as tracking inventory and inspections and I really love the ability to take photos during inspections because it's proof you can show to the customer building report with them and earning their trust. Cons There is nothing I dislike about Tekmetric. Review Source Response from Tekmetric September 23, 2021 Hey Georgina, thank you for sharing your enthusiasm around Tekmetric. It is our goal to allow shops to provide transparency to their customers similar to how we try to be transparent with our partners. We are thrilled to hear you are finding the value with Tekmetric! sB sean B. service advisor Automotive Used the software for: 6-12 months ### "Great easy system for use for auto repair shop " October 18, 2021 5.0 Great easy system for use for auto repair shop. Just a solid system Pros easy, non computer people can use. Our technicians use it very easily Cons Not much. maybe parts could be have some more time spent on to work out bugs. We have parts manager that would be able to give better insight Review Source Response from Tekmetric October 20, 2021 Hey Sean! Thanks for taking the time to review Tekmetric. We are excited to hear that the ease of use is providing benefits to your team. We would also be more than happy to hear more about the requirements needed from your Parts Manager to make this piece more simplified. Please have him give us a call at 832-930-9400 MU Michael U. ceo Automotive Used the software for: 6-12 months ### "Great shop managment system!" August 12, 2021 5.0 had some issues switching from ro writer to tekmetrics but team was very helpful and the issues were taken care of. support team is very helpful Pros built in digital courtesy inspections are great. very easy to use system. our customers love the text messaging feature and approvals right from there phone Cons appointments should change color to indicate customer is here and repair order has been started Review Source Response from Tekmetric August 18, 2021 Hey Michael! Thanks for reviewing Tekmetric. We are happy to hear that you are finding benefits from the built in DVIs feature and are finding it easy to use as that is one of the easiest ways to increase your shop's ARO. Regarding the appointment calendar, we can understand why you would have a need for the appointments to change color automatically but we do have shops that manually update the colors on the calendar at this time. However, please rest assured that we will make sure it is on our Feature Request Board for review by our product team. Thank you again for taking the time to review Tekmetric! TW Tracy W. Service Manager Automotive Used the software for: 1-2 years ### "Great Product with Wonderful Features" August 12, 2021 5.0 Whenever we have an issue, it is critical to have an issue addressed. The Customer Service team with Tekmetric has been outstanding. The respond quickly and are very transparent. Pros The ease of use and set up of the product is great. Cons The reporting process is a bit of an issue. Primarily due to the way we run our offices. The product works well and provides well for our needs. Reason for choosing Tekmetric Customer COmmunication. Review Source Response from Tekmetric August 16, 2021 Hey Tracy! Thank you for reviewing Tekmetric. We are happy to hear that the system is easy to use for you and your team as that is how we designed it so you could spend more time helping your customers and running your shop more efficiently instead of spending more time writing repair orders. Also, our Customer Success team can take a look at reporting with you if you give us at call at 832-930-9400, option 2. Our team can review how you run your shop and identify the best way to use the reports to get the information you need. Thank you again for taking the time reviewing Tekmetric! PM Peter M. Sales Manager Automotive Used the software for: 1-2 years ### "Tekmetric Review " October 26, 2023 5.0 Pros Tekmetric is the easiest software to learn and perform daily tasks Cons I would like better search functions for repair orders Review Source MC Michael C. Business Owner Automotive Used the software for: 2+ years ### "Tekmetric for high volume auto repair shop" January 1, 2024 5.0 Pros Easy to customize. Quick for estimating. Cons Communication tools to customers and within the shop need upgrading. Reason for choosing Tekmetric Web based and was easy to customize to my business. Review Source ML MATTHEW L. SERVICE MANAGER Automotive Used the software for: 1-2 years ### "TEKMETRIC" August 12, 2021 4.0 OVERALL THE POS IS OK IT IS EASY TO USE AND DOES NO0T REQUIRE CONSTANT UPDATES LIKE RO WRITER Pros BEING ABLE TO INTEGRATE A DVI WITH OUR POS SYSTEM Cons LABOR GUIDE NEEDS WORK HAVING TO DOUBLE CHECK IN ALL DATA IS TIME CONSUMING Review Source Response from Tekmetric August 24, 2021 Hey Mattew! Thanks for taking the time to review Tekmetric. We appreciate your feedback about the labor guide and want to reassure you it is something our team is constantly updating and working on. We are also happy to hear that you are finding value from our built-in DVI as we find this item alone has increased shops ARO by $100 overall. Thanks again for taking the time to review Tekmetric! mV mark V. advisor Automotive Used the software for: 2+ years ### "service advisor" August 12, 2021 4.0 great Pros easy to use straight forward not a lot of a learning curve Cons needs a better return of parts and warranty of parts Review Source Response from Tekmetric August 24, 2021 Hey Mark! Thanks for reviewing Tekmetric. We are happy to hear that you were able to start using Tekmetric relatively quick due to the easy to use platform. Regarding parts returns and warranty information, our Customer Success team is more than happy to assist you with some best practices, feel free to give them a call at 832-930-9400, option 2. KB KC B. Office manager Automotive Used the software for: 6-12 months ### "Love this software" August 12, 2021 5.0 Really love it so far! We have increased shop sales and productivity. Pros Very easy to navigate, can be glitchy but the downtime is minimal. Keeps everything flowing in the shop and canned jobs make it easy to send quick quotes. Cons No "counter service" option for parts pick up only. We still have to select a vehicle and assign a tech even though it is not always necessary. Reason for choosing Tekmetric N/A Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Mitchell was out dated. Review Source JS Jimmy S. Owner Automotive Used the software for: 1-2 years ### "Innovative and Energetic Company Striving to Change Industry Standards" September 6, 2019 5.0 Tekmetric’s SMS is the best bang for your buck and is only getting better as each day passes. Their customer support is amazing to get to know as well! Friendly and passionate about what they do and who the do it for. Pros The team at Tekmetric is so very busy making changes for the better with their program daily! I like the fact that they ask for feedback good or bad and are willing to accept and consider the consumers answers. Integrations with other platforms are making our jobs as shop owners/operators easier with building estimates, searching for parts, contacting the customer as well as taking payments. I’m sure there’s more to come, and I’m in for the long haul! Cons I honestly haven’t found anything I do not like about the Tekmetric system or team. Review Source Response from Tekmetric November 18, 2020 Jimmy, thank you! We're happy you're getting the most out of Tekmetric's features. We will continue to be the best bang for your buck! RA Rickie A. Manager Automotive Used the software for: 1-2 years ### "Tekmetric Is an amazing tool for repair shops " August 12, 2021 5.0 Pros The ability to connect with customers thru email or text messages , even customer comment on it . Cons have not found anything i dont like about the system Review Source Response from Tekmetric August 18, 2021 Hey Rickie! We love to hear that you are enjoying the Tekmessage feature to communicate with your customers. 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