# Tekmetric Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Tekmetric the right Auto Repair solution for you? Explore 103 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190952/Tekmetric/reviews --- Tekmetric 4.7 (103) [View alternatives](https://www.capterra.com/p/190952/Tekmetric/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Tekmetric Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Initial communication was responsive and upbeat. After we signed on, follow-up dropped off. When we needed help the most post-onboarding and during real workflows—responses slowed and solutions felt generic rather than hands-on.“ November 10, 2025 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “Day-to-day actions (building estimates, updating ROs, juggling parts & labor) take longer than they should.“ November 10, 2025 ZM Zach M Assistant Service ManagerAutomotive, 51 - 200 employeesUsed the software for: Less than 6 months. “I love how everything integrates so seamlessly, especially the parts catalogs.“ November 25, 2024 MS Matt S ceoTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: 1-2 years. “It’s hard to get new staff comfortable without heavy training.“ November 10, 2025 CL COREY L ownerAutomotive, Self-employedUsed the software for: Less than 6 months. “what i liked most about tekmetric is a place to make estimates and invoices keeps track of sales“ February 12, 2024 SS Scott S OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “If we lose internet connection we are down and then all of our systems are down. “ October 14, 2024 JS Joe S General ManagerAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “Our customers love the Technology and the use of email and text messaging to relay information about the repair, inspection results, estimates and invoices. “ September 29, 2022 BJ Brantan J Shop foremanAutomotive, 2 - 10 employeesUsed the software for: 1-2 years. “Partstech integration seemed to have issues all the time“ March 15, 2025 ## Showing most helpful reviews Showing 1-25 of 103 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use G. Frank M. Owner Automotive Used the software for: Less than 6 months ### "Tried and Failed" August 24, 2021 4.0 My overall experience with Tekmetric is that I would love to have the program operating in my shop but I found it too hard to implement under current circumstances with the current work force. I was 67 years old and just found it too exhausting so we gave up and went back to our previous system. If I don't get out of the business I make take a future crack at it again. Hopefully I will have better staff to help me if I do and since Tekmetric is constantly tweaking the product it may be easier to implement then. Pros What I like most about the sofware is the ability to implement detail inspections with video inspections. The software has a lot of great features and seems to be cutting edge and constantly undergo improvement. It seems to be the number one software that shops are mirgrating to. Cons What I liked least was it was difficult to learn and didn't seem intuitive enough. The period of time that we had to do tutorials and learn the system was not long enough for me. The other item is the labor guide employed by Tekmetric. There are a lot of comments that the labor time is too low on many jobs. You don't like having to bounce around and verify labor times. Reason for choosing Tekmetric Tekmetric seems to have the majority of shops adopting it and indicating that it is greatly improving the efficiency of their operations. Review Source Response from Tekmetric August 30, 2021 Hey Frank! Thank you for taking the time to review Tekmetric as your feedback is extremely valuable to us. Like you, most of our shops really find the DVI tool to be beneficial for their shops. I hate to hear that you had a hard time in the transition and want to you know that it is our number one goal to make sure all of our shops are comfortable with Tekmetric so we do offer a variety of training options including the training hub videos, live webinars, one -on-one training, and onsite training. We offer these tools because we know how hard it can be to make a software switch, especially if you have been using your legacy software for several years. As you said, we are constantly updating Tekmetric and the Labor Guide is one of those items that we are consistently updating. If you do make the decision to come back to Tekmetric please do not hesitate to utilize the various training rules and ask for some additional hand holding because we are willing to accommodate your shop! EK Elijah K. Owner Automotive Used the software for: 2+ years ### "The best auto shop management software on the market today with the best team behind it!" August 12, 2021 5.0 Going to cloud based software was a game-changer. My entire team now uses the software and relies on it for information sharing. We simply couldn't do that before. We were always chasing paper, looking for notes, digging in file cabinets, etc. The integrated DVI has solved all those problems and strengthened our customer's trust in our processes and integrity. Pros The thing I love the most about Tekmetric is how quickly new hires can be proficient with the system. It is truly intuitive and anyone that can operate a web browser can be up and running the first day and fluent within a week. Cons Honestly, most of my pain points have been fixed. I started with Tekmetric when it was in beta and back then there were some significant weaknesses but they have been addressed. I really do not have an complaints. Probably the only think I miss even a little bit is integration with service info. Reason for choosing Tekmetric I had heard \[SENSITIVE CONTENT\] speak at a conference prior to switching and was very confident that he knew exactly how to run a shop, was highly intelligent and accomplished and just an overall honest, genuine man. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Cloud based software was my biggest deciding factor, second was ease of use. My employees struggled with \[SENSITIVE CONTENT\] and I even scratched my head from time to time if I hadn't done something in a while. There are so many less steps to everything in Tekmetric. Review Source CM Carlos M. President Automotive Used the software for: Less than 6 months ### "Complicated to use it " March 12, 2024 3.0 it was more difficult to learn to use than my previous program. it has some great features, but I feel I should have evaluated it better before. the problem is that you don't know how the program will work for you until you use it for a while. I wish I had tried it for a month before transferring my database. Pros Ease of DVI, shows declined work on the final invoice and keeps track of declined work. Cons Cannot create an estimate without assigning it a permanent RO number. Switched from [Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/) Had some features that were attractive, showing declined jobs on invoice. being able to get an electronic signature on invoices. Review Source SD Salman D. Owner Automotive Used the software for: 1-2 years ### "BEST AUTO REPAIR SHOP MANAGEMENT SYSTEM" August 12, 2021 5.0 AWESOME Pros EASE OF USE. INTEGRATION WITH OTHER APPS. Cons CUSTOMER HISTORY IS NOT SHARABLE WITH MULTIPLE LOCATIONS Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing Tekmetric BEST SOLUTION FOR A SHOP MANAGEMENT SYSTEM AVAILABLE IN THE MARKET TODAY. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) MITCHELL 1 IS OUTDATED AND CUMBERSOME. Review Source Response from Tekmetric August 18, 2021 Hey Sal, thank you for reviewing Tekmetric! Your feedback is important to us and it is always so humbling to hear longtime customers like yourself have so much faith in our team and our system. Since the ability to share data across shops is on our Feature Request Board, I can reassure you that this item will be reviewed by our product team. Once again thank you for taking the time to review Tekmetric and recognizing us as the best solution for a shop management system! Your words are very humbling to our entire team. EM Eric M. Service Advisor Automotive Used the software for: Less than 6 months ### "Tekmetric descended and extended a hand of mercy" February 20, 2020 5.0 Overall it's been awesome, great support, setup and user experience. Pros As you enter the address into your World Wide Web browser you will be taken to a magical destination. You click upon your shop and a flood of information is displayed in front of you. Yet you do not tremble as the interface in front of you looks clean, organized and somehow very familiar. A calmness settles into your mind as you navigate. A technician logs into their own internet based device to find only their work in front of them, ready for their day. As the morning hours burn away you are notified of an inspection completed, your heart skips. Whatever could they have discovered? You gaze upon the findings with notes and pictures without you having to leave the comfort of you're fine, yet uncomfortable chair and/or stool. You create an estimate of work to send to the unsuspecting customer, full of pictures, notes and explanations which you gleefully click send. The inspection and estimate fly through some magical airspace to land on the customer cellular device. Once the prospective customer investigates their delightful treat that has appeared on their phone, they will be overwhelmed in amazement. Such a thing exists in the automotive world?! How can this be? I can see exactly what the super powered technician sees? They even bestowed the god-like power to accept or decline the repairs at the touch of button? The customer clicks the button with confidence and no doubt in their mind they have made a sound choice for repairs upon their trusted metal companion. Cons A better inventory management system that creates orders and can send them would be great. I'd also love to see a scheduler that has a by the tech option. Videos on the inspections would be sweet too. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) We were using Mitchell and auto vitals and we were extremely frustrated with both programs, let alone the communication between them. I investigated several companies and tekmetric was the most complete and easy to use option I found. They are also eager to improve and grow. Review Source Response from Tekmetric November 6, 2020 Wow & wow! Eric, thank you for your kind words and AMAZING storytelling. We're ecstatic you switched over to Tekmetric. We'll continue to improve and provide for your shop. TW Terrie W. Owner Automotive Used the software for: 1-2 years ### "Simply the BEST!" January 27, 2020 5.0 I have been extremely satisfied with Tekmetric since day one. Data migration from my old software was fast, the learning curve for my staff was painless, and customer support is immediate. My clients appreciate being able to review, approve or decline jobs via text/email and see pictures of inspections and worn parts. Being cloud based has significantly decreased the amount of time spent on the phone with clients and vendors; our phone calls are much more productive and my staff is more efficient. I can manage my shop without physically being at the shop! If I run into a client at the grocery store, I can now intelligently discuss their car's history, explain needed repairs, schedule appointments or order parts. I can review workflow and analyze shop performance from anywhere I happen to be. Pros My favorite thing about Tekmetric is their responsiveness to user suggestions. They truly listen to the needs of their clients and quickly adapt to new industry trends. Cons I wish I had joined Tekmetric sooner. Switching software is always hard. While no software is perfect, Tekmetric has proven to be a solid product for today and the leader of the pack for the future. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric Tekmetric was more user-friendly, more robust, and less costly than the other two products I considered. Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) My old product has no plans to go cloud based and customer support had become frustrating and slow; this was causing inefficiencies for my staff and lost revenue for our company. Review Source Response from Tekmetric November 17, 2020 Terrie, thank you! We're so happy to hear you are enjoying Tekmetric. Please continue to reach out whenever you need assistance, and we'll continue to provide for your shop. CC Chris C. General Manager Automotive Used the software for: 6-12 months ### "Amazing We Based Auto Shop Management Software" October 6, 2020 5.0 Tekmetric has been leaps and bounds better than our prior SMS. Their team is always responsive and helpful. I would absolutely recommend them to anyone looking for a new SMS. Pros Tekmetric is an intuitive, web based SMS. It isn't on a database at your location and you don't need a stand alone program. It works on Windows as well as Mac. All you need is a web browser. Don't let that fool you into thinking that Tekmetric is a small program. It is a fully fleshed out, top tier service management software. This is bleeding edge technology for the automotive aftermarket. The fact that it's browser based means that it is regularly updated and optimized, usually once ever 2-4 weeks. Cons The inventory management function and appointment scheduling suite could use a little work. They seem to continually improve this aspect so I'm certain that one day it will be flawless. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric All the products we considered were "cloud based" and forward thinking. Ultimately Tekmetric had the best demo for us, had the best customer care and best roadmap to get us up and running. I think any of the above software will make for a good SMS though. Review Source Response from Tekmetric November 4, 2020 Chris, thank you! We're ecstatic you switched over to Tekmetric, and we look forward to improving and providing for your shop CS Chris S. Manager Automotive Used the software for: 6-12 months ### "Stuck in my ways" August 12, 2021 5.0 Smooth operation from day one Pros As a long term user of the other guys ,I am afraid I was reluctant to change. After the initial demo-I was sold. Ease of use and customer support being right there when we need them is fantastic, Cons Our employee pay structure isnt main stream .. i know others pay similarly. Program did nt allow for that but i understand may be a future update Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Cost and very poor customer service with exception of our local salesman who tried in vain to correct the issues we were having Review Source Response from Tekmetric August 17, 2021 Hey Chris! Thank you for taking the time to review Tekmetric. We are happy you made the switch and are a partner of Tekmetric! Our Customer Success team always wants to make sure that you and your shop are successful so we are happy to hear that you utilized them during your training. Regarding your employee's pay structure, did you know we just released commission tracking this week? Take a look at our YouTube Video here: https://www.youtube.com/watch?v=OcEW1j9Z25Q Also, as always, if you want assistance setting this up please reach out to our Customer Success team at 832-930-9400, option 2. Thanks again for reviewing Tekmetric! KK Kathy K. Owner Automotive Used the software for: Less than 6 months ### "All-in-One Product for your shop" August 12, 2021 5.0 Wonderful! Pros Screens are laid out logically. You can easily click from one are to the next. Less key strokes is better productivity. It is 'simpler' than other programs, but it includes everything we need to operate the shop. Having the vehicle details, fluids,filters,etc. on the right-side menu is the BEST! Cons When you click on a job from the job board, the RO opens on the Summary Tab. I always jump to the 'Estimate' tab. I wish I could select to have the RO open to that Estimate Tab. Reason for choosing Tekmetric Included everything I wanted and had Alldata labor hours integrated. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) Alldata Manage online was very slow to work with. Too many key strokes to get a process done. And, regardless of my internet speed, the system was always just a bit slow Review Source Response from Tekmetric August 24, 2021 Hey Kathy! Thank you for reviewing Tekmetric. It is great to hear that the layout of Tekmetric is allowing your shop to be more efficient. Regarding the concern around the estimate tab, I want to make sure you are understanding the full value of that screen. We typically jump straight to that tab because you can utilize the job history tab to easily duplicate recurring work for a customer such as oil changes with the click of a button. I would be happy to have our Customer Success team review these items with you if this is something you are open to. Thanks again for taking the time to review Tekmetric! I hope to hear from you soon. MC Matt C. Owner Automotive Used the software for: 6-12 months ### "No Regrets - Has been a game changer for our shop." July 29, 2019 5.0 We went online with the software and never did the training, it is so intuitive we didn't need to. That's huge. Our customers Rave about it, our employees love it too. The customer support is unmatched as well. Any questions or issues are responded to shockingly fast. Pros The deeply integrated digital inspections, estimates and digital approvals are the highlight of the software. The ability to text the customer the inspection and any work that needs to be done and have them approve the work from their phones is unmatched in the industry. My customers love it. Cons The advantage of this software is that it is new software taking advantage of the latest tools in the industry. The disadvantage of the software is that it is new software and doesn't have some of the bells and whistles some other products have, although they are closing that gap at an amazing pace. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[Shopware](https://www.capterra.com/p/145605/Shopware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric Integrated online approval process that pushes the approval right back into the shop management software without any add ons. We have a lot of customers who can't answer the phone for approvals but easily can respond to a text. They LOVE it. Review Source ZM Zach M. Assistant Service Manager Automotive Used the software for: Less than 6 months ### "So much better than Mitchell" November 25, 2024 5.0 Pros Using TekMetric after years of \[sensitive content hidden\] makes it feel like I'm living in the space age. I love how everything integrates so seamlessly, especially the parts catalogs. Saves me tons of time when I'm estimating repairs. Cons The app leaves quite a bit to be desired in its current state, but being able to utilize TekMetric as a mobile website leaves it largely irrelevant. Review Source AK Andrew K. General Manager Automotive Used the software for: 1-2 years ### "Honest " October 7, 2021 5.0 I have had a good experience so far, the support team is good and knowledgeable, and quick to solve problems Pros I like how it is easy to use and learn, I love the TIme clock features for the techs we love having them clock in and out at the start and end of the day, it is also nice to have a time clock for each job, this prevents loss of time throughout the day. The information you get from the home screen is great, a service writer can look at the home page and know what's going on, where the vehicle is at without asking the tech or opening the RO. Cons I don't like how invoices are sent via email to customers, they are sent in a shrunk-down version, the customer needs to hit drop-down arrows or hit print in the right-hand corner to view the descriptions it is confusing and a pain I've had customers call and complain that they cant see the work we down. I don't like how there is no date box for State inspections, this piece of information is vital to shops that have state inspections, and our marketing companies need to be able to see these upcoming dates and send out reminders this is a huge loss leader and I hope they fix it soon. STOP UPDATING SOFTWARE IN THE MIDDLE OR ON SUNDAYS, DO YOUR UPDATES ON FRIDAY NIGHTS, let the Saturday shops be the genie pigs, having the software crash Monday morning or during the week is not fun. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Reason for choosing Tekmetric The ease of the software Review Source DO Dori O. Service advisor Automotive Used the software for: 2+ years ### "Shop management essential " July 19, 2023 4.0 Pros This program makes scheduling , billing, technicians workload, and progress a breeze. The text invoice feature helps the business as well as vehicle owner. Cons The program crashes more then others that I have used. It also loses communications with parts houses often. Review Source JH Jeremiah H. OWNER Automotive Used the software for: Less than 6 months ### "Tekmetric Awesome" September 1, 2021 5.0 The reports are easy to use and very handy to use specially with the AR report and tracking sales & profit. Pros The ease of making quotes and the ability to order parts and its status. I.e. parts are flagged ordered and when we receive said part we have the ability to mark received and it lets the tech know his parts are here. Also great feature in tracking refunds ensuring we get the credit for the part. Tracking cores with ease as well. Cons This is an awesome program make no mistake about that! However I was surprised it did not have a mobile app to scan VIN on vehicles sitting out in the parking lot. I've come to learn not to many know their vehicle license plate number. Reason for choosing Tekmetric I didn't like the over all looks of Mitchell, TecMetric has a user appeal. Review Source DR Daniel R. Owner Automotive Used the software for: 6-12 months ### "DR Automotive" August 12, 2021 5.0 We came from Alldata Manage Online and Tekmetric is night/day difference. Ease of use is incredible. Pros Ease of searching cars, customers, numbers, plates, etc. That I can hop on from my phone from anywhere and build estimates. Cons RO Board gets messy fast and you can't do a quick counter sale Review Source Response from Tekmetric August 17, 2021 Hey Daniel! Thank you for review! We love to hear that Tekmetric has made your life easier due to the accessibility of the app. It is our goal for you to be able to meet your customers where they are at whether that is in their car, in the bay, or at the counter. When it comes to the Job Board, we encourage our shops to use the filters for better viewing. To learn more about job filters take a look at our Job Board Navigation Video on YouTube or give our Customer Success team at call at 832-930-9400, option 2 and they can assist you with best practices around viewing the job board. CA Collin A. Service Advisor Automotive Used the software for: 2+ years ### "Best POS system I've used!" August 12, 2021 5.0 I've been using this system since Oct of 2019, could be happier. We came from RO writer and this is a whole new world compared to that. Everything from estimates to making appointments its easy. I was surprised how quickly it was to learn this system. Pros The easy of it, I have used some of the black and white POS systems, you literally feel like you're on windows 98' (RO writer) with tekmectric this is not the case. Cons The only thing is dont like is when you send an estimate to a customer it doesnt add shop supplies. Review Source MR Mike R. owner Automotive Used the software for: 6-12 months ### "Tekmetric will help your business grow!" August 12, 2021 5.0 Amazing customer service, and worth the cost. Pros I love the ease of tracking job history, love the professional estimates, inspections and invoices, and I especially love the text feature, which really frees up our phone line! Cons I wish that we had an auto reply feature for text messages, where clients will get an "away" reply on our closed hours, so clients don't think we are ignoring them. Many European car VINS don't work out. Reason for choosing Tekmetric customer service Review Source TB Tarryn B. Operations Manager Automotive Used the software for: 1-2 years ### "Good" November 25, 2022 5.0 Its not the easiest for parts and accounting. but we make it work. Pros Very easy to make appointments and create estimates Cons Parts and inventory. Tracking employee time. Tracking defective or warranty parts. Alternatives considered [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/) Review Source Response from Tekmetric November 30, 2022 Hey Tarryn, thanks for taking the time to review Tekmetric! We appreciate your feedback around the ease of use and digital inspection. We also appreciate the recommendations to improve parts and inventory along with warranty work inside the system. I want to reassure that warranty work is currently showing as planned on our Feature Request Board and want to encourage you to upvote this feature so you can be updated as this feature is researched and released. Thank you again for your feedback, we appreciate users like you! MB Montey B. Franchisee Automotive Used the software for: Less than 6 months ### "Tekmetric Review" August 12, 2021 5.0 Wonderful. Pros The software is very to use. So easy that at first it can be difficult to navigate due to over thinking it. Many options available that can be utilized to ensure your business if running efficiently and effectively. Cons Doesn't have an algorithm to assist with scheduling and dispatching tickets that can be utilized daily to achieve the shop efficiency. Reason for choosing Tekmetric None. Tekmetric is part of our Christian Brothers Automotive Franchise nationally. Review Source Response from Tekmetric August 17, 2021 Hey Montey! Thank you for taking the time to review Tekmetric. We are glad to hear the ease of use has allowed your shop to run more efficiently. That is the entire goal of Tekmetric, do help shops increase efficiency and make more money! Regarding dispatching of tickets, have you taken a look at our Tech Board? Most shops are utilizing this tool for dispatching works to their technicians based upon their assigned, completed, and available work hours. If you would like some assistance on best practices please feel free to reach out to our Customer Success team at 832-930-9400, option 2. DH Devin H. Service Manager Automotive Used the software for: 1-2 years ### "Tekmetric" August 12, 2021 5.0 Pros Ease of use and customer interface and texting Cons its cloud based so if wifi is down so it the software Review Source Response from Tekmetric August 17, 2021 Hey Devin! Thank you for reviewing Tekmetric. We are happy to hear that the system has been easy to use for you and your shop as that is our goal to make your lives easier. Regarding the cloud based interface, one of the benefits of this is that you can use Tekmetric anywhere. However, we do know that wifi can go down so we encourage shops to put protocols into place for when this happens. I would be happy to connect you with some of our shops that have plans in place if you would like. Thanks again for taking the time to review Tekmetric. CS Chad S. Tech Automotive Used the software for: 1-2 years ### "Very efficient" August 12, 2021 4.0 very good Pros Statistical tracking is a very nice feature, this actually increased our performance Cons A lot to get used to, due to being online if the internet goes out, you are not able to do anything Review Source Response from Tekmetric August 24, 2021 Hey Chad! Thanks for reviewing Tekmetric. We are excited to hear that our reporting has increased the performance in your shop. In regards to any internet outages, most shops will utilize an offline invoicing and enter them after the internet comes back up or make sure they have battery backups and hotspots for these circumstances. I would advise you reach out to some other shops in the Facebook Tekmetric User Group to see their best practices. Thanks again for taking the time to review Tekmetric! aS art S. SERVICE ADVISOR Automotive Used the software for: 1-2 years ### "SERVICE ADVISOR" August 12, 2021 5.0 GREAT Pros PARTS AND LABOR QUOTES ARE EASIER TO ACCOMPLISH Cons SYSTEM GOES DOWN, INTERNET ISSUES MAKES THE SYSTEM GO DOWN Review Source Response from Tekmetric August 24, 2021 Hey Art! Thanks for reviewing Tekmetric. We are happy to hear that your shop is benefiting from the parts integrations in an effort to make sure your shop is running smoother and more efficient. Regarding any outages, since Tekmetric is cloud-based many of our shops will install battery backups or hot spots to ensure they do not miss a beat when internet goes down. I would advise reaching out to the shops in our Facebook Tekmetric User Group for networking on this topic. Thanks again for taking the time to review Tekmetric! LC LIONEL C. PRESIDENT Automotive Used the software for: 1-2 years ### "The Best SMS in the game!!!" August 12, 2021 5.0 Pros Tekmetric has so many industry leading features. The two way texting feature with customer was crucial for my shop. Cons All my parts suppliers do not integrate properly Review Source TH Tyler H. Service Manager Automotive Used the software for: 6-12 months ### "Tekmetric Review " October 24, 2022 5.0 Great other than we want to split tech time Pros LOVE everything about it, ease of use is very nice Cons We want to be able to split tech times on each line Review Source Response from Tekmetric November 30, 2022 Hey Tyler, thanks for taking the time to review Tekmetric! We appreciate your feedback around the ease of use of the system and are happy to hear how much you love the software. We also appreciate the feedback around splitting technician times per labor line. This is something our development team has been made aware of and we want to encourage you to be on the lookout for updates for this feature in the future. Thanks again for taking the time to leave this review, we appreciate users like you! RD Robbie D. Service Advisor Automotive Used the software for: Less than 6 months ### "Faster, Modern, Effective Shop Management Software with built in Digital Vehicle Inspections" May 6, 2021 5.0 Tekmetric has allowed us to incorporate digital vehicle inspections into our automotive repair business. Our customers love being able to receive a detailed report with pictures of every issue we find on the vehicle. Overall, it's been a fantastic product and I would definitely recommend it to any shop owner/manager looking to update from one of the many archaic management software systems that are still being marketed today. Pros The software is cloud based, but it's extremely fast and effective. The development team is constantly working to improve the software and respond to feature requests from users. I have been highly impressed with the level of customer service and the responsiveness of the developers. Tekmetric is a comprehensive shop management system with integrated parts ordering, digital vehicle inspections, and reporting. It's intuitive to use and works consistently without bugs or glitches. Cons The training materials are a little bit scant, but the software is so intuitive that most users that are comfortable browsing the web will be able to figure it out. Also, they offer live chat support and are happy to answer any questions we have. Review Source Similar Products Featured ## Related categories [Auto Repair](https://www.capterra.com/auto-repair-software/)