--- title: "Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dialpad the right Predictive Dialer solution for you? Explore 572 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190976/Dialpad-Sell/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-13" --- Dialpad 4.2 (572) [View alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 13th, 2026 # Reviews of Dialpad Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews JR Jennifer R TeacherE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform.“ May 25, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get.“ May 19, 2026 PA Pauline A Compliance and Credentialing Support SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this“ June 25, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in.“ May 19, 2026 CD Connie D Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications.“ April 10, 2025 OD Olga D PharmacistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.“ January 15, 2026 JC James C Customer Success ManagerComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners.“ February 20, 2025 MB Matt B IT Project ManagementHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue.“ May 27, 2025 ## Showing most helpful reviews Showing 1-25 of 572 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: Less than 6 months ### "Dialpad is a great phone system for sales teams" August 8, 2025 5.0 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source JR Jennifer R. Teacher E-Learning Used the software for: 1-2 years ### "An effective Communication Platform for Educators" May 25, 2026 5.0 My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source DL Drew L. SR SYS Admin Consumer Goods Used the software for: 2+ years ### "VoIP - Can You Hear Me Now? Good!" July 30, 2026 5.0 Excellent. Easy to use platform that offers advanced features and integrations, while offering a variety of industries a product that meets various security and privacy requirements. Pros Dialpad is a simple, easy to use VoIP solution that just gets the job done. Despite the simple to use interface, it hides a more complex beast under the surface. They offer advanced metrics, integrations, built-in AI anaylsis of CSAT and other scores. They support text messaging, complex call transfers/option trees, and is overall a solid choice for a competitive price. They have immediate chat and phone support for admins as well. Don't often encounter bugs or issues, and their platform has a superior uptime rating. Security is enterprise grade, and they offer SOC2 TYPE II, HIPPA ready, GDPR, CSA, and they meet ISO 27001:2022, ISO 27017:2015 and ISO 27018:2019 Cons They can be costly, especially when adding a new line. There are occasionally issues with carrier transfers on the backend, but thankfully support is helpful. Review Source DQ Daniel Q. Pinning Marketing and Advertising Used the software for: 1-2 years ### "Great for work !" June 25, 2026 5.0 So far its been amazing, im on the phone all day in and out of meetings and dialpad runs very smoothly. Pros It is user friendly and great for work! Easy to make calls and send texts messages. Also different settings within the app that allow you customize it. Cons Nothing that comes to mind right away, I use it for work. Ive never had any issues with the app , it runs very smoothly. Review Source VR Verified Reviewer Leasing Specialist Real Estate Used the software for: 1-2 years ### "Convenient Dialer " August 12, 2025 5.0 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source KC Katherine C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great except when it’s not" September 9, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source RS Rebecca S. Business Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad Review" August 14, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source KP Kevin P. CEO Real Estate Used the software for: 6-12 months ### "Terrible Phone and SMS Service" April 28, 2025 1.0 The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. Pros The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. Cons SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. Switched from [Verizon Cloud](https://www.capterra.com/p/210423/Verizon-Cloud/) I required a reliable portable VoIP service. Review Source ID Isaac D. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Reliable and Easy-to-Use Communication Platform" August 21, 2025 5.0 Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review Source SM Shauna M. Project Coordinator Financial Services Used the software for: Less than 6 months ### "Look elsewhere" December 13, 2024 2.0 We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750. Pros The AI transcription is nice, and the soft phone is nice. There is a robust set of features. Cons They misrepresent available features. I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings. I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain. Neither of those is true. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[3CX](https://www.capterra.com/p/158704/3CX/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Dialpad Offered more integrations with other products, promised features that don't actually exist. Oops. Review Source EL Elisabeth L. Co-founder Design Used the software for: 1-2 years ### "Simply go else where" November 2, 2024 1.0 Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy. Pros The sellers knew their stuff. They knew all the right things to say. Cons When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling). Reason for choosing Dialpad Supposedly had the best reporting tools. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Pricing and customer service. I would go back to 8x8. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 6-12 months ### "Texting Feature is a huge upgrade from other tools!" July 1, 2024 5.0 Best phone software we've used yet and we've used 3-4. Pros Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working. Cons Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) We needed a tool that provided the whole team with visibility on all interactions. Review Source VR Verified Reviewer Facilities Specialist Hospital & Health Care Used the software for: 6-12 months ### "Pros and Cons of Using Dialpad in the Workplace" May 28, 2025 4.0 Pros What I like about Dialpad is that each department in my company can have its own line. The setup was quick and easy. I also like that there are different hold music options, and the songs are quite catchy. Cons What I like least about Dialpad is sending pictures through text messages. Unfortunately, pictures aren't always received by the recipient, even though they show as sent. The lack of headset options with integration is also a drawback. Review Source rR ryan R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor excuse for a VoIP service" March 26, 2025 2.0 Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake Pros The AI transcription works well. That's really the only part of it that works well. Cons Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. Review Source LB Lindsey B. National Recruiting Director Staffing and Recruiting Used the software for: 1-2 years ### "Gets the job done" February 25, 2025 5.0 Pros Dialpad is easy to manage, and the AI meeting capture tool is pretty neat. Cons I don't love that it forces us to send an automated opt-out message after texting someone, even if they have already provided consent. Review Source PS Prateek S. CEO Hospital & Health Care Used the software for: 1-2 years ### ""Overcharged for Months with No Resolution – Terrible Customer Service!"" October 14, 2024 1.0 I have had a terrible experience with Dialpad . Since October 2023, my company, VICNA, has been overcharged more than AU$10,000 for services we never used. Despite repeated emails and even a Zoom meeting to explain the situation, the issue remains unresolved, and they continue to charge us incorrectly every month. Their customer service is completely unresponsive—my last email sent in September was ignored. This ongoing problem has caused significant financial stress for our business. I would not recommend their services to anyone based on this experience. Pros "Dialpad's interface is user-friendly, and their call quality is generally reliable. The platform offers a range of features that are helpful for managing communications, making it convenient for day-to-day use. However, these positives are completely overshadowed by their poor customer service and billing issues. Cons "The lack of accountability and responsiveness from Dialpad's customer support is the biggest downside. Despite numerous attempts to resolve a billing issue, they consistently fail to provide solutions, leaving us overcharged for services we don't use. This ongoing problem has caused financial strain, and their slow or non-existent communication makes the situation even more frustrating." Review Source KM Karly M. Compliance Consultant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I love Dialpad!!" April 1, 2024 5.0 I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful. Pros Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier. Cons I will you could email clients out through Dialpad! Review Source VR Verified Reviewer COO Consumer Services Used the software for: 2+ years ### "Dialpad a great alternative to legacy phone system for your business" December 23, 2021 5.0 Dialpad has been great for our small business. Less expense then traditional land line. Also, easy to use with desktop application. Pros Dialpad has been easy to use and we have not had issues resulting in lost calls. You can load the program and make calls from any computer or mobile phone. Cons The thing that I have to deal with from time to time is selecting the speaker. This is more of a user issue but it would nice to be able to better select the input I would like to use. Reason for choosing Dialpad Cost and the ease of installation. I did not have to have a technician come out and install anything. Just download the app, stet up my users, and we were off and running. Review Source DKS Denese Kyle S. Executive Assistant Real Estate Used the software for: 6-12 months ### "Dialpad - modern communication" January 26, 2023 5.0 Overall experience was superb - it is very modern. We make our communication through our workstation (desktop, laptop), we can have it installed in our mobile phones and make calls. I am from the Philippines but I can easily use it and call our clients from the US. As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and taking notes! Pros In a product, I always look for its accessibility and I'm glad we have Dialpad. I can easily work on my computer station, use it in a browser or the software application, I also have it on my phone and that feature allows me to be more flexible and available to my company. I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to export data. I also love the live transcription!! Cons Perhaps when we had issues with our call routing - I was kind of confused on how they are set up. I would like more options and variability added to call routing but so far it is currently working well for us. Reason for choosing Dialpad We had google voice - but Dialpad is very much more modern and efficient for us. Review Source MJ Milan J. IT Analyst Real Estate Used the software for: 1-2 years ### "Dialpad Review" March 1, 2019 4.0 Overall, the experience with Dialpad is quite positive. We came from another in house VOIP solution, and knowing that you always have someone ready to help you , gives you peace of mind. It does what its supposed to do, and the majority of the time it does it well! Pros One of the best features Dialpad has to offer is the ability to integrate with other services. Single sign on makes accessing Dialpad a breeze, and with GSuite requires one less password for myself, and all of our users. We all have so many passwords that we need some form of software to maintain them all! Interaction with other users through Gsuite, Salesforce, and many others also show up in the main interface allowing users to quickly go back to files, or conversations they recently had with other users. Unified communications is big in today's world and Dialpad handles it quite well. There is a decent variety of equipment that you can use with Dialpad, but it also allows us to completely remove the desk phone which is a nice touch, especially considering the types of work envoironments we have where users can chose where they would like to work. Last but not least, and at the core of its functionality the basic phone system. While allowing users to transfer calls amongst people, you are also able to transfer between devices, which means that, when your 1-2 meeting runs long, you can move your call to a mobile device if you need to get going. Overall the system is quite robust, and provides all the functionality one could ask for! Cons Its hard to list many cons, as we have only ever experienced a few, but here they are. Not all bluetooth, or wireless headsets play well with Dialpad. We have had to switch the headsets that a handful of our users depend on. That being said, once you have found one that works well, there are no problems. One other problem that we have encoutered is dropped calls, or unresponsive application. Most of the time, a simple restart of the application, or computer will resolve these issues, but they are still issues. Last but not least, the frequent updates. While it is good to continuously provide important updates, it feels like there is one every week, and not all users are comfortable with making these changes. Review Source CQ Carrie Q. Owner Legal Services Used the software for: Less than 6 months ### "Misrepresentation of Services" March 25, 2024 1.0 Pros The idea that our phones, webchat, and fax could all be in one place. Cons Last fall, we signed up for their services, emphasizing the importance of seamless integration with Lawmatics, our CRM. Despite assurances that everything integrated smoothly, we've encountered major headaches along the way. We started talking with Dialpad last fall and had multiple calls/zoom meetings with them. We told them we used Lawmatics for our CRM and that it was critical that everything integrated directly to Lawmatics. We were assured on numerous occasions that everything did integrate into Lawmatics. Once we signed up for both phone and website chat, they started billing us for the website chat service, even though it was not up and running. They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look at. Once we got the suspicion that the web chat did NOT integrate to Lawmatics, we emailed them directly and asked. It took over a month for them to finally come back and say that the web chat did NOT integrate directly with Lawmatics, but they were happy to build out a custom zapier connection for an additional $$$$ (crazy amount here). I immediately requested a refund and cancellation of the web chat services, and they have spent another 2 months beating around the bush before telling me that can't do that, and I'm stuck with their contract for web chat. This is after the issue we had with their fax service. We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known issue"- a known issue that their fax doesn't work??? At least they did let us cancel that service. It's a reminder to be vigilant about who we partner with and to ensure that promises made align with the actual service provided. I hope this insight will help others avoid the mistake that I made in choosing to work with Dialpad. Review Source Noime T. Customer Success Manager Hospitality Used the software for: 2+ years ### "It is not perfect but it is a great tool for doing long distance telephone call" October 1, 2022 4.0 I use it every day and it works well sometimes and when that happens, I am able to make a sale. I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written conversation which is nice when you are dealing with sales and agreement Pros You can contact clients regardless of where they are even if they do not have an internet connection since it acts as a telephone call and not an internet call Cons The connection sometimes is very bad and there is so much latency and issues when I use wireless headphones. My wireless headphone works well on my other software. Also, there are some phone numbers that you are not able to send a message to which could be helpful since dial pad can send text messages. Review Source MS Malisha S. Manager Information Technology and Services Used the software for: 2+ years ### "Call Me" February 24, 2022 5.0 My experience has been great, and those that have been using the software through me has never complained a single time. Pros Easy to use and setup, interface is great and not clustered. The file transfer is amazing. A great software for existing copper line customers to convert to voip Cons There was no issue with this software, everything was amazing and a breeze to use. Review Source AZ Ante Z. Mortgage Originator Banking Used the software for: 1-2 years ### "Great Product and easy to use" April 20, 2022 5.0 Very good, recently discovered the ability to screenshare and present to people we call, which is helpful in our industry. Pros East of use and the interface is excellent and pretty intuitive overall. Works well with pulling customer data in from salesforce lead management system. Cons Sometimes the system hangs and doesn't complete outgoing calls and the call is abandoned, this gets fixed with a computer restart, honestly might not be a software issue. 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