# Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialpad the right Auto Dialer solution for you? Explore 564 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (564) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Dialpad Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Flexible multi-device calling 92% positive reviews out of 65 Most reviewers appreciate phone and desktop integration, enabling seamless call handling across computers, mobiles, and desk phones. Unresponsive customer service 55% negative reviews out of 94 Some users say customer support is slow, unhelpful, and difficult to reach, especially regarding billing and cancellations. Derek R CMO, 11 - 50 employees. "Customer service is very slow and do not remedy problems, they just send you in circles." Intuitive and simple interface 96% positive reviews out of 50 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal learning curve. Noticeable call latency issues 76% negative reviews out of 41 Most reviewers find call delay problematic, mentioning lag, slow connections, and conversation interruptions due to latency. Olga D Pharmacist, 1 employee. "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." Affordable for small businesses 95% positive reviews out of 21 Most reviewers indicate small business suitability, citing reasonable pricing, scalability, and essential features for growth. Inconsistent audio performance 57% negative reviews out of 37 Some users report audio quality issues, especially with headsets and Bluetooth devices, causing occasional sound disruptions. ## Showing most helpful reviews Showing 1-25 of 564 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: Less than 6 months ### "Dialpad is a great phone system for sales teams" August 8, 2025 5.0 Overall, my experience with has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source VR Verified Reviewer Leasing Specialist Real Estate Used the software for: 1-2 years ### "Convenient Dialer " August 12, 2025 5.0 So far, is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source KC Katherine C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great except when it’s not" September 9, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source RS Rebecca S. Business Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad Review" August 14, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source SM Shauna M. Project Coordinator Financial Services Used the software for: Less than 6 months ### "Look elsewhere" December 13, 2024 2.0 We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750. Pros The AI transcription is nice, and the soft phone is nice. There is a robust set of features. Cons They misrepresent available features. I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings. I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain. Neither of those is true. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[3CX](https://www.capterra.com/p/158704/3CX/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Dialpad Offered more integrations with other products, promised features that don't actually exist. Oops. Review Source KP Kevin P. CEO Real Estate Used the software for: 6-12 months ### "Terrible Phone and SMS Service" April 28, 2025 1.0 The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. Pros The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. Cons SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. Switched from [Verizon Cloud](https://www.capterra.com/p/210423/Verizon-Cloud/) I required a reliable portable VoIP service. Review Source ID Isaac D. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Reliable and Easy-to-Use Communication Platform" August 21, 2025 5.0 Overall, my experience with has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review Source MB Matt B. IT Project Management Hospital & Health Care Used the software for: 2+ years ### "Dialpad - Great For Multiple Departments" May 27, 2025 5.0 Overall i am pleased with and its AI transcript service. It provides a quick synopsis of a phone call to look for key points. Pros provides an affordable platform for your business to use VOIP services for various departments. Cons application will some times freeze up requiring you to manually close the application and restart it to resolve the issue. Review Source JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "Game Changer" May 15, 2025 5.0 So far it is great. The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile. Pros The ability to have one phone but two numbers and have one always recording your conversations to give out. Cons The home page is a little clunky, takes some messing around with too figure out where things are at. Review Source TN TJ N. IT Systems Administrator Financial Services Used the software for: 2+ years ### "This is the next step in IP phones - Perfect for working from home" July 24, 2020 5.0 This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as . Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home. Pros Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features. Cons I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Shoretel was outdated, required on-premises equipment, and required trained support to help with some of the smallest issues. Physical appliances would fail, leading to major phone downtime randomly. Review Source VR Verified Reviewer Strategic Initiatives Insurance Used the software for: 2+ years ### "There are better, less expensive and more usable VOIP Solutions" January 10, 2022 3.0 If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating. Pros The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average. Cons Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator. Reason for choosing Dialpad I was not the person that originally purchased . Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Because of the issues mentioned above -- and more. Review Source VR Verified Reviewer Owner Management Consulting Used the software for: 2+ years ### "Great functionality and Price point for a small business" April 19, 2022 4.0 I've had it for so long, I can't remember how long. That means it's constantly used and part of my toolbox. Pros A number available for voice and texting Cons Needs to improve handoff reliability between devices Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad Just a matter of preference and supporting a growing company Review Source JJ Jimi J. Sales Manager Entertainment Used the software for: 6-12 months ### "Great dialer with great AI functions. Great for enterprise not SMB" May 8, 2025 5.0 Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time Review Source JB Jason B. Operations Process Manager Construction Used the software for: 1-2 years ### "Dialpad Review" January 31, 2025 4.0 Overall good. The user interface was also a positive. Pros I liked how you could send text messages over . Cons Transferring calls was not always the easiest. Review Source JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great app! One of the best VOIP services available" February 20, 2025 5.0 I have enjoyed using as my primary phone system. I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work. Pros The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go. Cons There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 2+ years ### "Connect with your colleagues using this App." October 17, 2024 4.0 Overall, it's a good product if you don't have any other phone system in your business. Pros The ability to send messages, host a meeting, share the screen, share files through the app. Cons Receiving phone calls from people not on your contact list. Review Source BC Billie C. Marketing Coordinator Marketing and Advertising Used the software for: I used a free trial ### "Great transcripts, difficult set up " August 26, 2024 3.0 The platform provides valuable transcripts however it is confusing to set up. Pros How the software provides accurate transcripts of meetings in real which is a valuable asset. Cons Setting up the system is complicated and customer service does not respond in a timely manner Review Source KM Karly M. Compliance Consultant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I love Dialpad!!" April 1, 2024 5.0 I think I can speak for both myself and my team when I say was an excellent addition to our tools we use everyday to be productive and successful. Pros makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier. Cons I will you could email clients out through ! Review Source LM Liam M. Director of Technology & Product Computer Software Used the software for: 2+ years ### "Solid, easy to use, easy to administer platform" August 18, 2020 4.0 is a solid platform that is very easy to set up and configure, and relatively cost effective, in relation to other platforms on the market. Our only complaint is the reliability of Dialpad. It's not a huge issue, but even if one call drops a week, it's annoying. Pros We are a software start up with less than 25 employees, of which 12 have accounts. We have fairly basic needs, in the sense that each user needs a direct number to place and receive calls/texts, and for those same users to take calls from 'shared' phone numbers, such as support, and sales. The administrative features of Dialpad are easy to learn, use, configure, without having to spend hours self educating on a knowledge base, or through trial and error. This includes functions such as: - Creating new users. - Configuring phone lines (like sales or support) with voicemails, call routing, IVR. Cons 1 - Desktop app reliability (Mac) I've found the Desktop top app to be consistently inconsistent, in the quality of calls, and general usability. I've used for 3 years, and always have the newest Mac & software updates. For example, sometimes I will answer a call, and the person cannot hear me. This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me. Every time, if I restart Dialpad, the issue resolves itself. Again, I've tried multiple headsets/audio settings over the years, and the same issues occur. 2 - Mobile app You can configure Dialpad so that when you receive a call, your cellphone rings (either using your cellular number, or over VOIP, if connected to the internet). I've again found the reliability of these features to be inconsistent. Sometimes I will answer on my mobile, and the call will drop. Other times, I'll answer on my Desktop app, and my mobile device will keep ringing. 3 - Pricing I feel that Dialpad's pricing is in line with other providers, but I do feel that providers across the board have prices set too high, with no option to add 'light users'. For example, we have certain employees that we want to be able to take a call or two a week, or infrequently place outbound calls. We cannot justify paying for a full license for them. If we could add free, or heavily subsidized 'light' users, I believe that overall, our usage and adoption of Dia Review Source Elizabeth K H. Director of Relationships Consumer Services Used the software for: 1-2 years ### "Small business and under 10 agent call center" August 28, 2022 4.0 Each to set up Easy to work with their support team Features for a small call center with low volume (under 500 calls a month) would do well with this as long as they have a strong internet. Pros The scripting pop up reminders based on keywords is amazing. It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the conversation flowing. Cons You need to have a ethernet set up or an extremely high-speed internet for clarity. If you try a low bandwidth solution it will make the calls sound like an echo but this is the case with most VOIP systems. Reason for choosing Dialpad cost, easy to set up, and the pop up scripting plus it worked with our crm Review Source SS Sheena S. CEO Cosmetics Used the software for: 6-12 months ### "worst app and customer support ever" June 29, 2023 1.0 is greedy- they want to take all of your money and offer no support. The app is constantly glitching. Every. Single. Time. I answer a call on the app on my phone, it hangs up on the client. Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just to look completely unprofessional to my clients. On top of that, they make it impossible to reach them by phone. They require you to chat with them first. Even though my employees have been recording their own calls for the past 6 months, I can’t listen to them. They made me upgrade my account in order to automatically record calls and listen, but guess what? It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to turn it on. They have completely wasted my money and time and caused me so much stress. I can’t wait to switch to another company. Pros nothing - i liked the idea of , but did not work for my company because of all the glitches Review Source JF Joshua F. Law Clerk Law Practice Used the software for: Less than 6 months ### "Day 1 and we had to drop them" March 19, 2022 1.0 Horrible. They were very helpful during the sales process but the second we actually tried to use it, we realized how horrible it truly was. Now we have to port to a new service. Pros We liked that it gave the option to integrate with Clio Cons The first day we had to submit three support tickets because nothing was working properly Within the first hour of having our number ported we noticed we couldn't get call routing activated to forward all calls to our answering service so the three employees of our firm had to man the phones while figured out what to do Then we noticed all the problems with the text messages. It doesn't organize the messages by threads (like it does on your phone or any other messaging service). Instead it just shows all your individual messages which was a clustered mess. Also if you were the last person to send a message then you have no way of knowing who the text conversation is with unless you click on the text (It shows your name instead of your contact's name because you sent the last message). Finally, none of our contact's names were popping up on the messages, just their phone numbers. Even when we had contacts synced and knew for a fact that number had an assigned contact, we still weren't seeing people's names on the messages tab. BUT THE WORST THING OF ALL WAS THE DAMN DEFAULT DIALPAD NUMBER. We ported over our business line and that was set as the default lines for outbound calls which was perfect. But for God knows what reason, Dialpad won't let you set a main line as the default line for outbound text messages. The only way you can text from your main line is by manually changing it every time you want to send a text. Finally, the customer service blowsssss Review Source VR Verified Reviewer Business Owner Media Production Used the software for: 2+ years ### "Promising service BUT..." July 23, 2018 4.0 Mobile communications for a small business. Call recording. Conference calls. Pros In fairness to the "But/Cons" that I will mention, this is the second business that I've used for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better. Cons There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account! I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!! Review Source HR Harry R. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "good value but buggy." July 23, 2018 3.0 As primary business phone line, fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall. Pros Note: offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. Cons scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.