--- title: "Dialpad Pricing 2026 | Capterra" description: "Learn more about Dialpad pricing plans including starting price, free versions and trials." source_url: "https://www.capterra.com/p/190976/Dialpad-Sell/pricing/" page_type: "pricing" language: "en" --- # Dialpad Pricing - Overall rating: 4.2 out of 5 from [570 reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) - Starting at $27.00 per month - Free trial: Available - Free version: Not available - Credit card required: No --- ## How much does Dialpad cost? Dialpad has **3 different plans**. The pricing **starts at $27 per user per month**. ### Standard - Price: $27.00 - Billing: Per User, Per Month #### Standard plan includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 3 Departments ### Pro - Price: $35.00 - Billing: Per User, Per Month #### Pro plan includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 24/7 live agent support - CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more) - Microsoft Teams integration - 10 office locations - Multiple phone numbers per account - Open APIs & Webhooks - Global SMS capabilities - Local number support in 70+ countries - 25 ring groups (departments) ### Enterprise - Price: Custom Quote - Billing: Other #### Enterprise plan includes: - International SMS - Unlimited Office Locations and Ring Groups - Visual Voicemail - Call Recording - Call Forwarding - * SSO (Okta / Microsoft Azure) - SLA - Contact Us With Dedicated Support Number - Meetings up to 10 Participants --- ## Is Dialpad worth the price? ### Value for Money - Overall rating: 4.1 out of 5 - Good or excellent value for money: 81% AI summary based on 82 value-for-money rating reviews: Reviewers appreciate that Dialpad includes features such as departments and right groups at no additional cost, which helps manage call flow efficiently. They integrate messaging well into the app and offer all features at one pricing tier, avoiding extra charges for upgrades. However, some users report numerous hidden fees and unexpected costs, which are not disclosed upfront. #### Rating breakdown - Ease of use: 4.3 - Customer service: 4.0 - Features: 4.2 - Ease of deployment: 4.1 - Likelihood to recommend: 69% Based on 570 total Dialpad reviews. --- ## How does Dialpad compare to other alternatives? Dialpad starts at $27 per user per month. Explore how its pricing and plan options compare with top alternatives below. Dialpad pricing comparison | Product | Plans | Starting price | Free version | Free trial | Value for Money | | --- | --- | --- | --- | --- | --- | | Dialpad — 4.2 out of 5 ([570 reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)) | 3 plans | $27.00 /user/mo | Not available | Available | 4.1 | | [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) — 4.2 out of 5 ([1,003 reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)) | 4 plans | $69.00 /mo | Available | Available | 4.2 | | [Ringover](https://www.capterra.com/p/169627/RingOver/) — 4.7 out of 5 ([885 reviews](https://www.capterra.com/p/169627/RingOver/reviews/)) | 3 plans | $29.00 /user/mo | Not available | Available | 4.5 | | [800.com](https://www.capterra.com/p/208208/800-com/) — 4.7 out of 5 ([362 reviews](https://www.capterra.com/p/208208/800-com/reviews/)) | 3 plans | $23.00 /mo | Not available | Available | 4.6 | | [3CX](https://www.capterra.com/p/158704/3CX/) — 4.4 out of 5 ([468 reviews](https://www.capterra.com/p/158704/3CX/reviews/)) | 3 plans | $350.00 /yr | Available | Available | 4.3 | --- ## What reviewers say about Dialpad's pricing ### What they like - **Dialpad includes features such as departments and right groups at no additional cost** Which helps manage call flow efficiently. They integrate messaging well into the app and offer all features at one pricing tier, avoiding extra charges for upgrades. - **Dialpad offers great pricing compared to other providers** With some reporting significant cost savings after switching from competitors. They find the basic package affordable and note that it includes a modern UX/UI. - **The software is cost-effective** Especially for smaller companies, and they appreciate that Dialpad adds features without raising costs. Reviewers indicate that the platform is reliable, easy to use, and offers good value for the price. ### What holds them back - **Numerous hidden fees and unexpected costs** Which are not disclosed upfront. They feel frustrated by additional charges for features like incoming calls on toll-free numbers and various administrative fees. - **The pricing structure inflexible** Particularly when needing to add or remove users. They indicate that Dialpad's customer support is unresponsive regarding billing issues, leading to overcharges and difficulties in resolving disputes. - **The costs can escalate quickly when upgrading from the basic tier** And they feel the pricing is high compared to the value received. ## Price & value in reviewers' words * * * 1 out of 5 stars > "The price was definitely affordable." Reviewer: Verified Reviewer Role: Business Operations Executive * * * 4 out of 5 stars > "The pricing was also apt and justified." Reviewer: Karan P. Role: Business Development Representative * * * 1 out of 5 stars > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling)." Reviewer: Elisabeth L. Role: Co-founder * * * 2 out of 5 stars > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750." Reviewer: Shauna M. Role: Project Coordinator [Check all reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)