--- title: "Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dialpad the right Telephony solution for you? Explore 569 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/190976/Dialpad-Sell/reviews/" page_type: "reviews" language: "en" --- Dialpad 4.2 (569) [View alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Dialpad Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews JR Jennifer R TeacherE-Learning, 501 - 1,000 employeesUsed the software for: 1-2 years. “It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform.“ May 25, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get.“ May 19, 2026 PA Pauline A Compliance and Credentialing Support SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “Overall, this software is great as a main communicator with clients, it is AI powered but not too much, our clients does not have any feedbacks about this“ June 25, 2026 SG Skyler G Quality ManagerConstruction, 51 - 200 employeesUsed the software for: Less than 6 months. “The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in.“ May 19, 2026 Brian B Business administratorElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution“ September 13, 2024 NF Nathan F OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?“ January 28, 2026 CD Connie D Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications.“ April 10, 2025 OD Olga D PharmacistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.“ January 15, 2026 ## Showing most helpful reviews Showing 1-25 of 569 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: Less than 6 months ### "Dialpad is a great phone system for sales teams" August 8, 2025 5.0 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source JR Jennifer R. Teacher E-Learning Used the software for: 1-2 years ### "An effective Communication Platform for Educators" May 25, 2026 5.0 My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source VR Verified Reviewer Leasing Specialist Real Estate Used the software for: 1-2 years ### "Convenient Dialer " August 12, 2025 5.0 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source KC Katherine C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great except when it’s not" September 9, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source SR Sheila R. Director of Operations Legal Services Used the software for: Less than 6 months ### "Unreliable phone service. Horrible for business owners! " April 22, 2025 1.0 For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! Review Source DR Derek R. CMO Venture Capital & Private Equity Used the software for: Less than 6 months ### "Use CloudTalk instead it works much better and customer service is much faster. " May 15, 2025 1.0 Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Pros I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me. Cons Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Dialpad I didn't I moved to Cloudtalk it's much better. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype closed Review Source KP Kevin P. CEO Real Estate Used the software for: 6-12 months ### "Terrible Phone and SMS Service" April 28, 2025 1.0 The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. Pros The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. Cons SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. Switched from [Verizon Cloud](https://www.capterra.com/p/210423/Verizon-Cloud/) I required a reliable portable VoIP service. Review Source RS Rebecca S. Business Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad Review" August 14, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source ID Isaac D. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Reliable and Easy-to-Use Communication Platform" August 21, 2025 5.0 Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review Source SM Shauna M. Project Coordinator Financial Services Used the software for: Less than 6 months ### "Look elsewhere" December 13, 2024 2.0 We bought supported phones and paid for premium onboarding. It's been disastrous. A month after our go-live date, we are still struggling to get basic features to work. Among the worst, we learned callers could hear what we said while they were on hold. Their support team seem to be googling answers. RECORD THE SALES PITCH. Promised features don't exist. Also beware that there are huge amounts of taxes and fees that they don't tell you about when giving you a quote. I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750. Pros The AI transcription is nice, and the soft phone is nice. There is a robust set of features. Cons They misrepresent available features. I was told we could have Teams availability synced so that our phones wouldn't ring when we were in meetings. I was also told that if we had Microsoft synced, we would be able to see contextual emails for that contact and anyone inside our domain. Neither of those is true. Alternatives considered [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[3CX](https://www.capterra.com/p/158704/3CX/)[Quo](https://www.capterra.com/p/199031/OpenPhone/) Reason for choosing Dialpad Offered more integrations with other products, promised features that don't actually exist. Oops. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 6-12 months ### "Texting Feature is a huge upgrade from other tools!" July 1, 2024 5.0 Best phone software we've used yet and we've used 3-4. Pros Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working. Cons Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) We needed a tool that provided the whole team with visibility on all interactions. Review Source TN TJ N. IT Systems Administrator Financial Services Used the software for: 2+ years ### "This is the next step in IP phones - Perfect for working from home" July 24, 2020 5.0 This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad. Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home. Pros Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features. Cons I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Shoretel was outdated, required on-premises equipment, and required trained support to help with some of the smallest issues. Physical appliances would fail, leading to major phone downtime randomly. Review Source VR Verified Reviewer Strategic Initiatives Insurance Used the software for: 2+ years ### "There are better, less expensive and more usable VOIP Solutions" January 10, 2022 3.0 If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating. Pros The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average. Cons Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator. Reason for choosing Dialpad I was not the person that originally purchased DialPad. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Because of the issues mentioned above -- and more. Review Source CD Connie D. Office Manager Real Estate Used the software for: 2+ years ### "The easiest piece of software to communicate with a large group of people" April 10, 2025 5.0 I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications. Pros The ability to share communication between our whole company. Cons I would have said the ability to send bulk SMS but that just became available to us this week! Review Source JJ Jimi J. Sales Manager Entertainment Used the software for: 6-12 months ### "Great dialer with great AI functions. Great for enterprise not SMB" May 8, 2025 5.0 Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time Review Source JB Jason B. Operations Process Manager Construction Used the software for: 1-2 years ### "Dialpad Review" January 31, 2025 4.0 Overall good. The user interface was also a positive. Pros I liked how you could send text messages over Dialpad. Cons Transferring calls was not always the easiest. Review Source JN James N. DIRECTOR Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT USE HORRIBLE SERVICE" November 11, 2024 1.0 Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue. Pros User interface was ok and fairly easy to get around. But nothing actually worked Cons Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently. Review Source KM Ketan M. IT Information Technology and Services Used the software for: 2+ years ### "Connect with your colleagues using this App." October 17, 2024 4.0 Overall, it's a good product if you don't have any other phone system in your business. Pros The ability to send messages, host a meeting, share the screen, share files through the app. Cons Receiving phone calls from people not on your contact list. Review Source KM Karly M. Compliance Consultant Transportation/Trucking/Railroad Used the software for: 1-2 years ### "I love Dialpad!!" April 1, 2024 5.0 I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and successful. Pros Dialpad makes my dialing and communicating with clients so much easier! The AI technology paired with the user friendly designed and functions make my life so much easier. Cons I will you could email clients out through Dialpad! Review Source VR Verified Reviewer Development Associate Used the software for: 6-12 months ### "Cloud-Based Office Phones Increase Productivity" January 18, 2018 4.0 Pros I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged. The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love? Cons The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it. You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives. Review Source AK Amber K. Office Manager & Director of Human Resources Management Consulting Used the software for: 6-12 months ### "Cheaper than most, but you get what you pay for.." July 19, 2018 2.0 I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company. Pros I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful. Cons It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed. Review Source VR Verified Reviewer Creative Director Media Production Used the software for: 2+ years ### "The most advanced and affordable option out there" November 20, 2018 5.0 I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired. The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay. When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way. This is a great product, but moreso I think they're a great company. Pros 1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling. Cons 1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled) 2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines. Review Source VR Verified Reviewer Business Owner Media Production Used the software for: 2+ years ### "Promising service BUT..." July 23, 2018 4.0 Mobile communications for a small business. Call recording. Conference calls. Pros In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better. Cons There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account! I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!! Review Source HR Harry R. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "good value but buggy." July 23, 2018 3.0 As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall. Pros Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. Cons Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.