# Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialpad the right Telephony solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) [View alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Reviews of Dialpad Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Brian B Business administratorElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution“ September 13, 2024 OD Olga D PharmacistHospital & Health Care, Self-employedUsed the software for: 1-2 years. “Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons.“ January 15, 2026 Mary Ellen E AgentPolitical Organization, 51 - 200 employeesUsed the software for: 6-12 months. “The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls.“ December 19, 2025 MB Matt B IT Project ManagementHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue.“ May 27, 2025 RC Rachel C Customer Support LeadReal Estate, 201 - 500 employeesUsed the software for: 6-12 months. “Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages.“ July 1, 2024 AL Ariel L Director of customer support and successMarketing and Advertising, 11 - 50 employeesUsed the software for: More than 2 years. “I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM“ June 5, 2025 CD Connie D Office ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications.“ April 10, 2025 NF Nathan F OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?“ January 28, 2026 ## Showing most helpful reviews Showing 1-25 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: Less than 6 months ### "Dialpad is a great phone system for sales teams" August 8, 2025 5.0 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source VR Verified Reviewer Leasing Specialist Real Estate Used the software for: 1-2 years ### "Convenient Dialer " August 12, 2025 5.0 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source KP Kevin P. CEO Real Estate Used the software for: 6-12 months ### "Terrible Phone and SMS Service" April 28, 2025 1.0 The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. Pros The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. Cons SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. Switched from [Verizon Cloud](https://www.capterra.com/p/210423/Verizon-Cloud/) I required a reliable portable VoIP service. Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source KC Katherine C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great except when it’s not" September 9, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source RS Rebecca S. Business Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad Review" August 14, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source ID Isaac D. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Reliable and Easy-to-Use Communication Platform" August 21, 2025 5.0 Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review Source MB Matt B. IT Project Management Hospital & Health Care Used the software for: 2+ years ### "Dialpad - Great For Multiple Departments" May 27, 2025 5.0 Overall i am pleased with Dialpad and its AI transcript service. It provides a quick synopsis of a phone call to look for key points. Pros Dialpad provides an affordable platform for your business to use VOIP services for various departments. Cons Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue. Review Source JG Jonathan G. Director of Plumbing Construction Used the software for: 2+ years ### "Game Changer" May 15, 2025 5.0 So far it is great. The integration with our CRM makes outbound calling, holds and transfers so much easier while linking the call to the customers profile. Pros The ability to have one phone but two numbers and have one always recording your conversations to give out. Cons The home page is a little clunky, takes some messing around with too figure out where things are at. Review Source CD Connie D. Office Manager Real Estate Used the software for: 2+ years ### "The easiest piece of software to communicate with a large group of people" April 10, 2025 5.0 I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications. Pros The ability to share communication between our whole company. Cons I would have said the ability to send bulk SMS but that just became available to us this week! Review Source tH tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Dialpad was a helpful option" October 27, 2024 3.0 I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling Pros I receive a report detailing the number of inbound and outbound calls. The implementation was straightforward Cons There are better cost options for what it provides Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad It was a selection made from a previous manager who was looking for a way to manage calls since we moved away from the switchboard Review Source DL Daniel L. Director, IT Medical Devices Used the software for: 1-2 years ### "Dialpad Delivers Seamless Communication" February 14, 2024 5.0 It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless and efficient solution for modern team collaboration. Pros There is a great intuitive interface, cloud-based accessibility, and robust features Calls made using the platform are clear and the video calls and AI-driven transcription services are stellar. Cons Monthly price can get pretty high as each feature is done piecemeal. Reason for choosing Dialpad Pricing and integration seemed to be above the rest and I was looking for something to implement easily instead of spending all my time figuring it out. Switched from [Spectrum](https://www.capterra.com/p/170585/Spectrum/) Pricing and features, we had the platform for several years and I was unable to get users to adopt it. Review Source MR Mike R. Staffing Lead Staffing and Recruiting Used the software for: 1-2 years ### "Love Dialpad and will never turn back!" November 13, 2023 5.0 Pros I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone. It is easy to move throughout the app and explore all the features, and you can seamlessly move your calls throughout your office/organization with no hassle or extra steps. Whether you are using it for yourself or as an office/company phone system it is an effective tool that makes the crucial communication flawless and simple. 10/10 recommend Cons I don't have anything bad to say about dialpad, except maybe adding a software that allows you to sent mass texts in a non-group text setting. Which to be fair, I am sure they probably have it and I just do not know how to use it though. Review Source TN TJ N. IT Systems Administrator Financial Services Used the software for: 2+ years ### "This is the next step in IP phones - Perfect for working from home" July 24, 2020 5.0 This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad. Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home. Pros Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features. Cons I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Shoretel was outdated, required on-premises equipment, and required trained support to help with some of the smallest issues. Physical appliances would fail, leading to major phone downtime randomly. Review Source VR Verified Reviewer Strategic Initiatives Insurance Used the software for: 2+ years ### "There are better, less expensive and more usable VOIP Solutions" January 10, 2022 3.0 If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating. Pros The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average. Cons Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator. Reason for choosing Dialpad I was not the person that originally purchased DialPad. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Because of the issues mentioned above -- and more. Review Source JJ Jimi J. Sales Manager Entertainment Used the software for: 6-12 months ### "Great dialer with great AI functions. Great for enterprise not SMB" May 8, 2025 5.0 Solid dialer with good tools for sales management but there are lower cost options that also do the same thing. Pros AI Agent, Local Presence, Call Barging were all great tools that made managing/call coaching reps on the phone better Cons Cost. Other dialers do the same thing for cheaper. Sometimes getting a hold of your rep takes time Review Source JN James N. DIRECTOR Health, Wellness and Fitness Used the software for: 6-12 months ### "DO NOT USE HORRIBLE SERVICE" November 11, 2024 1.0 Absolutely horrible experience with Dialpad, Initially it was fine, however as soon as I had any technical issue it gets passed from team member to team member all telling me to do the same thing that did not fix the issue. They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had already tried that. To then get passed onto another and another. All whilst nobody actually listened to the actual issue. Pros User interface was ok and fairly easy to get around. But nothing actually worked Cons Basically everything else - Customer service is more useless then a blind dog trying to figure out what is going on - Doesn't forward calls to external numbers effectively or efficiently. Review Source LT Liezel T. Admin Assistant Hospitality Used the software for: 2+ years ### "Dialpad Review" December 1, 2024 5.0 The overall experience with Dialpad is great. You can easily call and in case you missed a call, it's recorded for you so you can playback. Pros What I like most about Dialpad is it's a very straight-forward platform. It's like using a dialpad on your phone. Cons So far, there's nothing I like least about Dialpad because it's very easy to use. Review Source BC Billie C. Marketing Coordinator Marketing and Advertising Used the software for: I used a free trial ### "Great transcripts, difficult set up " August 26, 2024 3.0 The platform provides valuable transcripts however it is confusing to set up. Pros How the software provides accurate transcripts of meetings in real which is a valuable asset. Cons Setting up the system is complicated and customer service does not respond in a timely manner Review Source Kalina B. Freelance and Human resources Consumer Goods Used the software for: 6-12 months ### "Dialpad, A Phone System You Must Try!" June 2, 2024 4.0 Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great. Pros Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging. Cons Honestly, Dialpad is great. I don't hqve any negatives to say about using them as a phone system. Review Source VR Verified Reviewer Development Associate Used the software for: 6-12 months ### "Cloud-Based Office Phones Increase Productivity" January 18, 2018 4.0 Pros I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged. The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love? Cons The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it. You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives. Review Source AK Amber K. Office Manager & Director of Human Resources Management Consulting Used the software for: 6-12 months ### "Cheaper than most, but you get what you pay for.." July 19, 2018 2.0 I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company. Pros I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful. Cons It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed. Review Source VR Verified Reviewer Creative Director Media Production Used the software for: 2+ years ### "The most advanced and affordable option out there" November 20, 2018 5.0 I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired. The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay. When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way. This is a great product, but moreso I think they're a great company. Pros 1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling. Cons 1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled) 2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines. Review Source VR Verified Reviewer Business Owner Media Production Used the software for: 2+ years ### "Promising service BUT..." July 23, 2018 4.0 Mobile communications for a small business. Call recording. Conference calls. Pros In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better. Cons There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account! I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!! Review Source HR Harry R. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "good value but buggy." July 23, 2018 3.0 As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall. Pros Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. Cons Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. Review Source Similar Products Featured