# Dialpad Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialpad Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/190976/Dialpad-Sell --- # Dialpad Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialpad ## What is Dialpad? Dialpad Connect is a modern cloud-based business phone system that keeps teams connected by making all of their telephony needs available on any device. Dialpad Connect's native Voice Intelligence features boost productivity with real-time transcription and post-call summaries, including highlighted action items. Plus integrations with G Suite, Office 365, Zendesk, and Salesforce create rapid deployments and automatic syncing with the apps your team uses everyday. ## What is Dialpad used for? [Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 564 user reviews Reviews sentiment Positive 82% Neutral 9% Negative 9% Pros & cons Seamless multi-device connectivity Intuitive and simple operation Unresponsive customer service Noticeable call and audio lag Starting price $27 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dialpad alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.2 (460)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) ## FAQs about Dialpad Overview ### What problems does Dialpad solve? Dialpad solves scattered business communications, desk-phone dependence, and missed calls by unifying calling, texting, voicemail, and call routing across desktop and mobile devices. It helps small businesses, remote teams, sales reps, receptionists, and support staff maintain separate work numbers, hand off calls seamlessly, and use transcripts and analytics to improve follow-up and agent performance. Answer based on 216 reviews Overview ### Which roles and teams benefit most from Dialpad? Dialpad is most used by business owners, founders, and executives who need a flexible phone system to manage client communications and oversee distributed teams. Sales, account management, and customer service teams use it for high-volume calling, while operations managers, recruiters, and legal professionals rely on it for coordination, responsiveness, and call tracking. Answer based on 532 reviews Overview ### What company size and industries is Dialpad built for? Dialpad is built for small-business sales organizations, with 77% of reviewers from small businesses and Computer Software the top industry at 10%. It also serves midsize businesses at 15% and enterprises at 8%, with additional adoption in Real Estate at 9% and Marketing and Advertising at 6%. Answer based on 563 reviews Features and Usability ### What are the key features of Dialpad? Dialpad includes core cloud phone system features like call management, call routing, call transfer, and conference calling, plus texting across desktop and mobile apps. Differentiating features include Voice Intelligence for live transcription and call summaries, call recording, and reporting/analytics, with phone and desktop integration supporting remote and field teams. Answer based on 281 reviews Pricing ### How much does it cost and what fees or limitations are included? Dialpad starts at $27/user/month for the Standard plan, while Pro costs 35/user/month, and a free trial is available. Reviewers often call it cost-effective and like included SMS, MMS, departments, and transcriptions, but some report confusing line pricing, paid toll-free usage, and higher costs when adding users, extensions, or advanced features. Answer based on 107 reviews Integrations ### Which third-party tools and platforms does Dialpad integrate with? Dialpad integrates with Clio, Salesforce Sales Cloud, Slack, Zapier, Bullhorn ATS & CRM, Google Workspace, Grow, and Make. These connections cover legal practice management, CRM, team messaging, automation, recruiting, and productivity. Dialpad also supports over 50 integrations across its broader catalog. Answer based on 54 reviews Getting Started and Support ### What training and onboarding options does Dialpad offer? Dialpad provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided setup, webinars offer scheduled instruction, documentation gives written reference material, and videos provide self-paced learning and feature walkthroughs. Answer based on 8 reviews Getting Started and Support ### What customer support options does Dialpad offer, and how do users rate the experience? Dialpad offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users report mixed support experiences: some describe friendly, helpful onboarding and quick assistance, while others cite slow responses, billing disputes, cancellation difficulties, and trouble reaching the right agent for urgent account issues. Answer based on 115 reviews ## Who uses Dialpad? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 114 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 114 reviews Administrative 20% Administrative 20% Customer Services & Support 20% Entrepreneurs/ Owners 12% Sales & Business Development 9% Others 38% Top industries Based on 114 reviews Real Estate 28% Hospital & Health Care 22% Marketing and Advertising 19% Financial Services 17% Other 14% ## Pros and Cons Seamless multi-device connectivity 92% positive reviews out of 65 Most reviewers appreciate phone and desktop integration, enabling flexible call management across computers, mobiles, and desk phones. Rebecca S Business Consultant, 51 - 200 employees. "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program." Unresponsive customer service 55% negative reviews out of 94 Some reviewers describe customer support as slow, unhelpful, and difficult to reach, especially regarding billing and cancellations. Tom G Managing Director, 2 - 10 employees. "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." Intuitive and simple operation 96% positive reviews out of 50 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal learning curve. Noticeable call and audio lag 76% negative reviews out of 41 Most users report call delay, experiencing voice transmission lag, connection issues, and dependence on strong internet. Olga D Pharmacist, 1 employee. "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." Affordable for small businesses 95% positive reviews out of 21 Most reviewers indicate small business suitability, citing cost-effectiveness, scalability, and essential features for growing teams. Inconsistent audio performance 57% negative reviews out of 37 Some reviewers report audio quality issues, mentioning headset compatibility problems, occasional choppy sound, and unreliable Bluetooth connections. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.2 (54) 68.52% of 54 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 3.9 (46) 73.91% of 46 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 3.9 (35) 85.71% of 35 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Voice Mail 4.0 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Mobile Access 3.9 (32) 65.63% of 32 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Call Logging 3.9 (28) 67.86% of 28 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Dialpad 84 features Define levels of authorization for access to specific files or systems Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Creation, administration, and evaluation of assessments or tests System that automatically dials calls A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Recording, transcription, and analysis of sales calls for the purpose of training and generating insights Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Assemble applications and processes by dragging over and arranging pre-built components Access names, contact information, and roles of employees in a centralized repository Move files across different systems or networks Establish measurable goals and objectives and track their progress over a specific period of time A call center that primarily receives calls, typically customer service focused Helps understand a user's intentions/actions Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Two-way actions and communication between multiple users in real time Process and analyze human language in text or audio form Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Tactical guides providing information and instructions for teams to navigate through tasks and processes System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers Monitor wait time and abandonment for incoming requests that have not been routed Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Record live video calls to play later View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow users to access multiple services after entering their login credentials once Enables the connectivity to send and receive calls over the internet Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Connect with meeting participants remotely over video Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.2 (562) 4.2 Based on 562 reviews ## Pricing Value for money 4.1 (459) Free Trial [View pricing plan details](https://www.capterra.com/p/190976/Dialpad-Sell/pricing/) Standard $27.00 Per User,Per Month It includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 3 Departments Pro $35.00 Per User,Per Month It includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 24/7 live agent support - CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more) - Microsoft Teams integration - 10 office locations - Multiple phone numbers per account - Open APIs & Webhooks - Global SMS capabilities - Local number support in 70+ countries - 25 ring groups (departments) Value for money 4.1 (459) 4.1 Based on 459 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (461) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (461) 4.0 Based on 461 reviews ## User reviews Overall rating 4.2 Based on 564 reviews Filter by rating 5(290) 4(170) 3(53) 2(16) 1(35) Mentioned topic Sorted by most recent JR Jennifer R. Teacher E-Learning ### "An effective Communication Platform for Educators" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2026 My overall experience with Dialpad has been positive. It is a convenient and reliable communication tool that supports collaboration and organization in an educational setting. The platform is user-friendly, works well across devices, and helps streamline communication with staff, students, and families. Pros What I liked most about Dialpad as an educator was its ease of communication and accessibility. It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform. The mobile access and call management features were especially helpful for staying organized and responsive throughout the school day. Cons One thing I liked least about Dialpad was that call quality could occasionally depend on internet connectivity, which sometimes caused delays or dropped calls. There was also a learning curve for some advanced features, and notifications could become overwhelming during busy workdays. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Skyler G. Quality Manager Construction ### "Looks good. Works Well. BUT you get what you pay for." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 19, 2026 From an operational standpoint, Dialpad is fine for a small volume call center with very straight forward data requirements. If you're a data centric company or coming from a VOIP service with more robust reporting, there will be a learning curve. Uptime is solid. No performance issues. Pros Friendly sales and onboarding teams. Dialpad has a simple UI system and is not overly complex. The AI tools seem to work well. The transcription is better than I have seen in many VOIP softwares. Dialpad is reasonably priced. Playbooks, Moments, and other tools are useful and work well. Cons Our onboarding team was spread too thin. Questions took WEEKS to answer. Customer support is slow. Live chatting with a person or getting someone on the phone is difficult. Their AI helpdesk is highly robotic. Helpful at times but doesn't do well with nuance. Reporting is limited and on the rails, meaning no customization in any real sense. You can only pull meaning full info from one Contact Center (skill / queue) at a time. If you do try to pull data out simultaneously for multiple contact centers (skills/queues) the system vastly restricts the data you can get. The export formatting is awful and you can't choose which data you want in your reports or what order you'd like the report to be in. You have to export reports to get the data you want in the way you want but you'll have to spend 15min reformatting and combining spreadsheets to tease out the data or trends you want. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) We switched to save money. It was a purely financial decision. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Holly B. Resolution specialists Legal Services ### "Dialpad is very effective and comprehensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) They wanted to have AI integration and scalable solutions for all the call centers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nathan F. Owner Marketing and Advertising ### "Terrible for Solopreneurs or Basic Tier Plan" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2026 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Experienced professional daily user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 15, 2026 Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Company I work for decided to switch to streamline services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mary Ellen E. Agent Political Organization ### "Simple, Reliable, and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katherine C. CFO Non-Profit Organization Management ### "Great except when it’s not" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 September 9, 2025 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ID Isaac D. Operations Supervisor Outsourcing/Offshoring ### "Reliable and Easy-to-Use Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rebecca S. Business Consultant Logistics and Supply Chain ### "Dialpad Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 14, 2025 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Leasing Specialist Real Estate ### "Convenient Dialer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2025 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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