# Dialpad Software 2026: Features, Integrations, Pros & Cons | Capterra > Capterra's in-depth exploration of Dialpad Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of Dialpad Software pricing, features, integrations, and potential alternatives. Source: https://www.capterra.com/p/190976/Dialpad-Sell --- # Dialpad Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 25, 2025 Written byBarkha Bali Barkha Bali Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra so... [See bio & all articles](https://www.capterra.com/resources/author/bbali/) Content Writer Edited byParul Sharma Parul Sharma Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature wri... [See bio & all articles](https://www.capterra.com/resources/author/parul-sharma/) Written by [Barkha Bali](https://www.capterra.com/resources/author/bbali/) Content Writer Barkha Bali is a writer at Capterra. She provides insights to help small and midsize businesses identify the right software for their needs by analyzing more than 550,000 Capterra user reviews and nearly 48,000 interactions between Capterra software advisors and buyers. Edited by [Parul Sharma](https://www.capterra.com/resources/author/parul-sharma/) Parul is an editor at Capterra with over half a decade of experience curating news, IT, software, finance, lifestyle, and health content. She excels at simplifying complex terms into engaging content for SMBs. Parul has worked as a feature writer for DNA India, India’s premier media portal. She was also the highest scorer in her English literature graduation and post-graduation class. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Key takeaways](#key-takeaways)[Our verdict](#our-verdict)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Interface](#interface)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialpad Dialpad Overview: ### Key takeaways Insights from verified Capterra reviews Dialpad is a cloud-based VoIP and call center platform used primarily by small businesses with daily communication needs. Its mobile access and call recording features stand out, though users consistently flag support responsiveness and call transfer setup as drawbacks. Recent updates like AI-powered CSAT insights and deeper CRM integrations indicate a shift toward more automated and intelligent workflows. ### Our verdict Dialpad is a practical choice for small businesses that need flexible calling tools and mobile access. While its AI transcription and CRM integrations add value, buyers should expect trade-offs in support responsiveness and setup complexity around call routing configurations and onboarding workflows. Teams relying on real-time routing or detailed reporting may need to budget time for workarounds or additional configuration. Overall rating Based on 562 user reviews Reviews sentiment Positive 82% Neutral 9% Negative 9% Pros & cons Flexible multi-device communication Effortless daily workflow platform Unresponsive customer service experience Frequent call latency issues Starting price $27 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Dialpad alternatives While Dialpad suits teams with daily calling needs and mobile flexibility, you might explore other options if your priorities include deeper CRM integrations, more responsive support, or a different interface style for managing call center workflows. Highest Rated [4.7 (316)](https://www.capterra.com/p/208208/800-com/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) ## Who uses Dialpad? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Flexible multi-device communication 92% positive reviews out of 65 Most reviewers find phone and desktop integration enables seamless call handling across computers, mobiles, and desk phones. Rebecca S Business Consultant, 51 - 200 employees. "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program." Unresponsive customer service experience 55% negative reviews out of 93 Some reviewers describe customer support as slow, unhelpful, and difficult to resolve billing or account issues. Derek R CMO, 11 - 50 employees. "Customer service is very slow and do not remedy problems, they just send you in circles." Effortless daily workflow platform 96% positive reviews out of 50 Most reviewers describe ease of use as making tasks straightforward, intuitive, and reducing daily complexity. Frequent call latency issues 76% negative reviews out of 41 Most users report call delay problems, including lag, missed notifications, and unreliable connections during conversations. Cost-effective small business solution 95% positive reviews out of 21 Most reviewers indicate small business features support growth, affordability, and easy setup for expanding teams. Inconsistent audio performance 58% negative reviews out of 36 Some users comment audio quality fluctuates, with headset compatibility issues, muffled sound, and occasional connection problems. ## Dialpad's interface Dialpad’s interface is described as easy to navigate, especially for new users. Reviewers mention that both mobile and desktop layouts support quick access to core features like call history, texting, and voicemail. However, some report setup friction and occasional app freezes. 2+ Barkha Bali Content Writer Dialpad’s interface is straightforward for daily tasks like texting and call tracking. Reviewers say even new agents adapt quickly. However, initial setup may be confusing, and occasional app freezes could slow your team’s workflow. Ease of Use 4.3 (560) 4.3 Based on 560 reviews ## Key features View by: These features have been rated as most important by users based on their reviews. View by: Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Dialpad’s highest-rated features help SMBs stay organized and responsive. Tools like call recording and voicemail support quality assurance and traceability, while mobile access and routing enable flexible communication across devices and departments. Features 4.2 (560) 4.2 Based on 560 reviews The Dialpad features below were rated the highest by our reviewers. Our commentary is based on reviewer sentiment and collective feedback from reviews published in the past two years. Call recording 3.9 (48) 48 reviewers rated this feature Enables teams to capture and revisit conversations for training, compliance, and quality assurance. Reviewers highlight the clarity of recorded audio, ease of access, and availability of automatic transcriptions. This feature helps teams maintain records, support coaching efforts, and ensure consistent service quality. Voice mail 3.8 (29) 29 reviewers rated this feature Supports message capture when calls go unanswered, with customizable greetings and email transcription. Users value its reliability and accessibility, especially for managing missed calls and follow-ups. The feature supports asynchronous communication and helps ensure no message is lost. Mobile access 3.7 (28) 28 reviewers rated this feature Allows users to make and receive calls, transfer between devices, and stay connected remotely. Reviewers appreciate the flexibility to work from anywhere and the ease of switching between desktop and mobile. This feature supports hybrid work environments and helps teams stay responsive on the go. Call routing 3.4 (41) 41 reviewers rated this feature Directs calls to the right team members, helping small teams reduce wait times, improve customer service and manage inbound traffic efficiently. Reviewers say setup is straightforward and effective. This feature supports better customer service by reducing wait times and ensuring calls reach the right person. Call center management 3.1 (29) 29 reviewers rated this feature Helps manage staffing and client connections, with tools for team oversight. Reviewers highlight its usefulness in dispatch and customer service workflows. It helps supervisors monitor activity and maintain service levels across distributed teams. Quality-of-service reports 0 reviewers rated this feature Track call performance metrics such as jitter, latency, and packet loss across devices and networks. These reports help IT teams identify and resolve quality issues quickly, ensuring consistent call clarity and minimizing disruptions during business-critical conversations. Priority routing 0 reviewers rated this feature Route calls based on predefined rules to ensure high-value or urgent calls reach the right agents first. This feature supports customer segmentation and improves response times for priority clients, helping teams manage workloads more effectively. Provide secure access with SSO 0 reviewers rated this feature Enable single sign-on (SSO) to streamline user authentication across platforms. This reduces password fatigue, improves login security, and simplifies access management for organizations with multiple tools and systems. User access controls 0 reviewers rated this feature Set granular permissions for users and teams to manage who can access, edit, or view specific features and data. This helps maintain data integrity, supports compliance, and ensures sensitive information is only available to authorized personnel. AI CSAT explanations 0 reviewers rated this feature Dialpad now provides CSAT scores and actionable insights into what influenced those scores. This helps managers understand customer sentiment and improve service quality with targeted coaching. Google AI Virtual Agent integration 0 reviewers rated this feature This integration automates customer interactions using conversational AI, reducing manual workload and improving response consistency across support channels. Screen pop custom objects in Salesforce 0 reviewers rated this feature Incoming calls now trigger related Salesforce custom object records, allowing agents to see caller context instantly and respond more effectively. Native calling in HubSpot V2 0 reviewers rated this feature Agents can now make and receive calls directly in HubSpot without browser plugins, streamlining workflows and improving speed for sales and support teams. All key features (92) Define levels of authorization for access to specific files or systems 25.00% of 4 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems 69.23% of 13 reviewers that rated this feature as important or highly important Agents can view and manage all customer requests and interactions. 50.00% of 4 reviewers that rated this feature as important or highly important Dialpad now provides CSAT scores and actionable insights into what influenced those scores. This helps managers understand customer sentiment and improve service quality with targeted coaching. 0 reviewers rated this feature Software program that continuously adjusts its behavior based on observed data 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request 50.00% of 2 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges 80.77% of 26 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases 0.00% of 3 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes 69.23% of 13 reviewers that rated this feature as important or highly important Creation, administration, and evaluation of assessments or tests 100.00% of 1 reviewers that rated this feature as important or highly important System that automatically dials calls 50.00% of 2 reviewers that rated this feature as important or highly important A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. 66.67% of 3 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules 50.00% of 6 reviewers that rated this feature as important or highly important Distribute/route/connect calls 40.00% of 15 reviewers that rated this feature as important or highly important Dials outbound calls automatically 0% of 0 reviewers... Helps manage staffing and client connections, with tools for team oversight. Reviewers highlight its usefulness in dispatch and customer service workflows. It helps supervisors monitor activity and maintain service levels across distributed teams. 29 reviewers rated this feature Facilitate virtual conferences that connect multiple people remotely 40.00% of 5 reviewers that rated this feature as important or highly important Track and report on call outcomes 100.00% of 2 reviewers that rated this feature as important or highly important Manage and track all past and future calls. 83.33% of 6 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details 67.86% of 28 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance 60.00% of 20 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call 0.00% of 1 reviewers that rated this feature as important or highly important Enables teams to capture and revisit conversations for training, compliance, and quality assurance. Reviewers highlight the clarity of recorded audio, ease of access, and availability of automatic transcriptions. This feature helps teams maintain records, support coaching efforts, and ensure consistent service quality. 48 reviewers rated this feature Track and report on all incoming and outgoing calls 0% of 0 reviewers... Directs calls to the right team members, helping small teams reduce wait times, improve customer service and manage inbound traffic efficiently. Reviewers say setup is straightforward and effective. This feature supports better customer service by reducing wait times and ensuring calls reach the right person. 41 reviewers rated this feature Schedule date and time for callbacks/follow-up calls or reminders 0.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter 80.00% of 5 reviewers that rated this feature as important or highly important Measure campaign influence through collection of keyword tracking and revenue sources 60.00% of 5 reviewers that rated this feature as important or highly important Transfers live calls to other agents 90.91% of 22 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone 83.33% of 18 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results 0% of 0 reviewers... Communicate using direct chat or messages within the system 43.75% of 16 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods 25.00% of 4 reviewers that rated this feature as important or highly important Provides a channel for team members to share media files, communicate, and work together 50.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat 50.00% of 6 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls 60.00% of 15 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 45.45% of 11 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving 100.00% of 2 reviewers that rated this feature as important or highly important Recording, transcription, and analysis of sales calls for the purpose of training and generating insights 100.00% of 1 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system 44.44% of 9 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics 50.00% of 2 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components 0% of 0 reviewers... Access names, contact information, and roles of employees in a centralized repository 0% of 0 reviewers... Move files across different systems or networks 60.00% of 5 reviewers that rated this feature as important or highly important Establish measurable goals and objectives and track their progress over a specific period of time 0% of 0 reviewers... This integration automates customer interactions using conversational AI, reducing manual workload and improving response consistency across support channels. 0 reviewers rated this feature A call center that primarily receives calls, typically customer service focused 0% of 0 reviewers... Helps understand a user's intentions/actions 0% of 0 reviewers... Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response 50.00% of 6 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support 0% of 0 reviewers... Manage contacts across multiple mailing lists 0% of 0 reviewers... Ability to chat online in real time 0.00% of 1 reviewers that rated this feature as important or highly important Agents choose who to call and when 100.00% of 1 reviewers that rated this feature as important or highly important Manage the process of planning and scheduling meetings, including agenda creation 40.00% of 5 reviewers that rated this feature as important or highly important Allows users to make and receive calls, transfer between devices, and stay connected remotely. Reviewers appreciate the flexibility to work from anywhere and the ease of switching between desktop and mobile. This feature supports hybrid work environments and helps teams stay responsive on the go. 28 reviewers rated this feature Observe and track the demand, usage, progress or quality of a system, product, or user 66.67% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. 33.33% of 3 reviewers that rated this feature as important or highly important Two-way actions and communication between multiple users in real time 0% of 0 reviewers... Agents can now make and receive calls directly in HubSpot without browser plugins, streamlining workflows and improving speed for sales and support teams. 0 reviewers rated this feature Process and analyze human language in text or audio form 33.33% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes 37.50% of 8 reviewers that rated this feature as important or highly important Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service 0% of 0 reviewers... Transmit voice and other information digitally 50.00% of 8 reviewers that rated this feature as important or highly important A call center that primarily makes calls, typically sales focused 0% of 0 reviewers... Telephone system that allows users to connect internally as well as place and receive external phone calls 0% of 0 reviewers... Organize and manage the accomplishments and development of employees or performance of applications or systems 66.67% of 3 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. 100.00% of 2 reviewers that rated this feature as important or highly important Tactical guides providing information and instructions for teams to navigate through tasks and processes 0% of 0 reviewers... System automatically dials the next number on the contact list after the previous call ends 0.00% of 2 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers 0% of 0 reviewers... Route calls based on predefined rules to ensure high-value or urgent calls reach the right agents first. This feature supports customer segmentation and improves response times for priority clients, helping teams manage workloads more effectively. 0 reviewers rated this feature Enable single sign-on (SSO) to streamline user authentication across platforms. This reduces password fatigue, improves login security, and simplifies access management for organizations with multiple tools and systems. 0 reviewers rated this feature Track call performance metrics such as jitter, latency, and packet loss across devices and networks. These reports help IT teams identify and resolve quality issues quickly, ensuring consistent call clarity and minimizing disruptions during business-critical conversations. 0 reviewers rated this feature Monitor wait time and abandonment for incoming requests that have not been routed 0.00% of 4 reviewers that rated this feature as important or highly important Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement 0% of 0 reviewers... Record live video calls to play later 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data 60.00% of 15 reviewers that rated this feature as important or highly important Incoming calls now trigger related Salesforce custom object records, allowing agents to see caller context instantly and respond more effectively. 0 reviewers rated this feature Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral 0% of 0 reviewers... Allow users to access multiple services after entering their login credentials once 0% of 0 reviewers... Enables the connectivity to send and receive calls over the internet 0% of 0 reviewers... Train your system to interpret and transcribe voice messages 100.00% of 1 reviewers that rated this feature as important or highly important The ability of a bot to respond to user queries in synthesised voice 0% of 0 reviewers... Set up connections to third-party platforms to improve business processes 0.00% of 1 reviewers that rated this feature as important or highly important Track employee/learner's progression through training programs 0% of 0 reviewers... Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration 0.00% of 1 reviewers that rated this feature as important or highly important Set granular permissions for users and teams to manage who can access, edit, or view specific features and data. This helps maintain data integrity, supports compliance, and ensures sensitive information is only available to authorized personnel. 0 reviewers rated this feature Connect with meeting participants remotely over video 16.67% of 6 reviewers that rated this feature as important or highly important Interact with data visualization elements, such as charts and graphs, to drill down into data 0% of 0 reviewers... Supports message capture when calls go unanswered, with customizable greetings and email transcription. Users value its reliability and accessibility, especially for managing missed calls and follow-ups. The feature supports asynchronous communication and helps ensure no message is lost. 29 reviewers rated this feature Transcribe voicemail audio messages to written text that is sent over email 40.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection 73.91% of 23 reviewers that rated this feature as important or highly important Get Advice We can help you find the software with the features you need. Barkha Bali Content Writer Dialpad’s highest-rated features help SMBs stay organized and responsive. Tools like call recording and voicemail support quality assurance and traceability, while mobile access and routing enable flexible communication across devices and departments. Features 4.2 (560) 4.2 Based on 560 reviews ## Pricing Value for money 4.1 (457) Dialpad’s entry-level Standard plan starts at $15 per user, per month (billed annually) with the Pro plan priced at $25 per user, per month (billed annually). This is well below the SMB average of $71 per user, per month for call center software. Pricing scales by tier and feature access, with enterprise plans requiring direct contact. The tool offers a 14-day free trial. Free Trial [View pricing plan details](https://www.capterra.com/p/190976/Dialpad-Sell/pricing/) Standard $27.00 Per User,Per Month It includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 3 Departments Pro $35.00 Per User,Per Month It includes: - Unlimited Calling - Unlimited Ai Meetings for up to 10 participants - SMS, MMS & Team Messaging - Ai-powered call & voicemail transcriptions - Google Workspace & Microsoft 365 integrations - Real-time analytics & reporting - Web & chat support - 24/7 live agent support - CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more) - Microsoft Teams integration - 10 office locations - Multiple phone numbers per account - Open APIs & Webhooks - Global SMS capabilities - Local number support in 70+ countries - 25 ring groups (departments) Value for money 4.1 (457) 4.1 Based on 457 reviews ## Integrations Dialpad integrates with native and third-party tools across CRM, productivity, and support workflows. Verified integrations include Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk, and Slack, streamlining tasks across your tech stack. Popular integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Barkha Bali Content Writer Connecting Dialpad with CRM, calendar, and help desk platforms helps your team automate call logging, trigger workflows, and maintain context across conversations. These integrations include both native and partner-supported links. Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (459) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (459) 4.0 Based on 459 reviews ## User reviews Overall rating 4.2 Based on 562 reviews Filter by rating 5(289) 4(170) 3(52) 2(16) 1(35) Mentioned topic Sorted by most recent HB Holly B. Resolution specialists Legal Services ### "Dialpad is very effective and comprehensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 30, 2026 It was a comfortable environment with chat , video, crm. Everything needed to avoid have to use an outside vendor. Pros Everything was synchronized in one platform and easy to click on. It was a all in one platform with salesforce crm and dialing platform. Cons There is a learning curve to everything. It provided dashboard analysis and suggested AI components which is a little eerie and big brother Switched from [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) They wanted to have AI integration and scalable solutions for all the call centers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NF Nathan F. Owner Marketing and Advertising ### "Terrible for Solopreneurs or Basic Tier Plan" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 28, 2026 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OD Olga D. Pharmacist Hospital & Health Care ### "Experienced professional daily user" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 15, 2026 Most of the time it's a very positive experience with reliable connection during the call. Once in a while it glitches though. Pros It's reliable most of the time and integrates well with other platforms to streamline patient calls and documentation. Cons Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Company I work for decided to switch to streamline services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mary Ellen E. Agent Political Organization ### "Simple, Reliable, and Effective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 19, 2025 Overall, Dialpad has provided a consistently positive experience with clear calls, useful features, and solid reliability. Pros The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls. Cons After six months of regular use, I can say that I have not identified any cons or weaknesses with Dialpad at this time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Katherine C. CFO Non-Profit Organization Management ### "Great except when it’s not" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 4/10 September 9, 2025 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ID Isaac D. Operations Supervisor Outsourcing/Offshoring ### "Reliable and Easy-to-Use Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2025 Overall, my experience with Dialpad has been good it’s reliable for calls and messaging, helps teams stay connected, and is easy to use once set up. Pros I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools. Cons What I like least is that sometimes the mobile app can lag or feel less smooth than the desktop version. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rebecca S. Business Consultant Logistics and Supply Chain ### "Dialpad Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 14, 2025 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Leasing Specialist Real Estate ### "Convenient Dialer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2025 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Scott B. Head of Sales Banking ### "Dialpad is a great phone system for sales teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2025 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Mac B. IM Consumer Goods ### "Great tool for Remote CX Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 1, 2025 Pros Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform. Its modern UI, AI-powered call transcriptions, and transparent per-seat pricing make it easy for small DTC teams to adopt without heavy IT lift. Cons Its advanced analytics and integrations skew more toward B2B needs, so truly DTC-focused brands may find limited direct-to-consumer marketing or customer-engagement features compared with specialized CX platforms. Doesn't integrate with all the tools we use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## FAQs Yes. Dialpad offers mobile apps for both iOS and Android. You can make and receive calls, send messages, and access voicemail. The apps support contact syncing and HD calling, though VPNs may not work reliably. Yes. Dialpad supports international calling and offers local numbers in over 50 countries. Rates vary by region; international conference numbers are available for business customers. Yes. Dialpad integrates with platforms like Salesforce and HubSpot. These integrations allow for automatic syncing of call details, transcriptions, and recordings, helping teams maintain context and reduce manual entry. Yes. Dialpad supports call recording, but users should know local consent laws. The platform recommends notifying callers when recording is active to ensure compliance across regions. Dialpad provides real-time dashboards and detailed analytics for individuals and teams. Metrics include call volume, sentiment tracking, keyword mentions, and service levels, with API access for custom reporting. Yes. Dialpad supports desk phones, including Poly Obi-Edition devices, with zero-touch provisioning. The platform is device-agnostic, allowing users to switch between desktop, mobile, and desk phones. ### Have more questions? Connect with one of our advisors for a free consultation and save time in your software search. ## Sources - **Capterra reviews data:** Capterra reviews are collected from verified users for individual software products. [Learn more about how we source our data](https://www.capterra.com/resources/proprietary-data-research/). - **Capterra Shortlist:** Capterra Shortlist identifies the top products in our software categories based on a proprietary blend of user ratings and popularity. [Read the complete methodology here](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology). - This product information came from Dialpad’s own online content in August 2025, including the product's website and its social media channels. ## Related reading ### [5 Key Call Center Software Features and Top Products That Offer Them](https://www.capterra.com/resources/call-center-software-key-features/) Published June 21, 2023 by [Saumya Srivastava](https://www.capterra.com/resources/author/ssrivastava/) ### [Capterra Value Report: A Price Comparison Guide for Call Center Software](https://www.capterra.com/resources/call-center-software-pricing-report/) Published January 19, 2024 by [Baljeet Kaur](https://www.capterra.com/resources/author/bkaur/) ### [3 Great Call Center Apps to Help You Manage Operations on the Go](https://www.capterra.com/resources/call-center-apps-to-manage-operations/) Published June 4, 2018 by [Cathy Reisenwitz](https://www.capterra.com/resources/author/creisenwitz/) ### [Category Compare: Call Center Software vs. Contact Center Software](https://www.capterra.com/resources/call-center-vs-contact-center/) Published June 2, 2023 by [Preksha Buttan](https://www.capterra.com/resources/author/pbuttan/) ### [How To Scale Your Customer Service Operations: A CX Pro’s Roadmap](https://www.capterra.com/resources/ai-powered-customer-service/) Published August 14, 2024 by [Niels Juist](https://www.capterra.com/resources/author/niels-juist/) and [Shep Hyken](https://www.capterra.com/resources/author/shep-hyken-guest-contributor/) Popular comparisons [Ringover vs Dialpad](https://www.capterra.com/compare/169627-190976/RingOver-vs-Dialpad-Sell)[800.com vs Dialpad](https://www.capterra.com/compare/190976-208208/Dialpad-Sell-vs-800-com)[Nextiva vs Dialpad](https://www.capterra.com/compare/175788-190976/Nextiva-vs-Dialpad-Sell)[3CX vs Dialpad](https://www.capterra.com/compare/158704-190976/3CX-vs-Dialpad-Sell)[RingEX vs Dialpad](https://www.capterra.com/compare/190976-242188/Dialpad-Sell-vs-RingCentral-MVP)[JustCall vs Dialpad](https://www.capterra.com/compare/157853-190976/JustCall-vs-Dialpad-Sell)[Zoom Phone vs Dialpad](https://www.capterra.com/compare/190976-208535/Dialpad-Sell-vs-Zoom-Phone)[Ooma Office vs Dialpad](https://www.capterra.com/compare/174109-190976/Ooma-Office-vs-Dialpad-Sell)[8x8 Work vs Dialpad](https://www.capterra.com/compare/187525-190976/Virtual-Office-vs-Dialpad-Sell) [Kixie PowerCall vs Dialpad](https://www.capterra.com/compare/135636-190976/Kixie-PowerCall-vs-Dialpad-Sell)[Bitrix24 vs Dialpad](https://www.capterra.com/compare/113540-190976/Bitrix24-vs-Dialpad-Sell)[Aircall vs Dialpad](https://www.capterra.com/compare/184709-190976/Aircall-vs-Dialpad-Sell)[smrtPhone vs Dialpad](https://www.capterra.com/compare/190976-255357/Dialpad-Sell-vs-smrtPhone)[GoTo Connect vs Dialpad](https://www.capterra.com/compare/163604-190976/GoTo-Connect-vs-Dialpad-Sell)[CloudTalk vs Dialpad](https://www.capterra.com/compare/182004-190976/CloudTalk-vs-Dialpad-Sell)[Twilio vs Dialpad](https://www.capterra.com/compare/180158-190976/Twilio-Communications-Platform-vs-Dialpad-Sell)[Telnyx Suite vs Dialpad](https://www.capterra.com/compare/173804-190976/Telnyx-vs-Dialpad-Sell)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)