# Page 17 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 17 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 17 - Reviews of Dialpad ## Showing most helpful reviews Showing 401-425 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sP sarah P. Co-Founder Real Estate Used the software for: 2+ years ### "Dialpad improved sales" November 20, 2018 5.0 Pros We never miss a sales lead. We are able to track calls and client history and it changed the way we do business. Cons There have been some kinks over the past few years but always fixed right away. Review Source VR Verified Reviewer Chief Strategy & Data Officer Computer Software Used the software for: Less than 6 months ### "Served its purpose, but better options now" April 5, 2019 3.0 It was fine back when I used it, but much better options now in the market. Pros Was an early user when our procurement person signed-up for the product. It was extremely easy to use, but was very basic in features. Cons There were not a lot features. It was a very basic VoIP platform at the time. Review Source SS Sean S. Software Engineer Computer Software Used the software for: 1-2 years ### "A quick and easy way to set up a phone system" January 9, 2019 5.0 Pros \- Easy to set up - Easy to transfer/forward calls - A great way to manage calls coming in from customers Cons \- Have to set up a Dialpad account for each user Review Source VR Verified Reviewer Sr. Performance Manager Automotive Used the software for: Less than 6 months ### "Great Service! " January 26, 2021 5.0 Pros I love that Dialpad gives me the ability to make calls via my computer and personal cell phone without giving out my personal number. Just a really great tool for a remote worker who doesn't have a typical office setup Cons No issues. I love it! Dialpad is a great service. Review Source Jared J. Technical Support Engineer Computer Software Used the software for: Less than 6 months ### "Makes it easy to make calls~" April 30, 2019 3.0 Better than some competitors, especially for the price. Pros I like the integrations with other CRM softwares, and their customer support was very helpful when figuring out a bug that we had with a separate app. Cons The interface and customizability/options leave something to be desired. Review Source VR Verified Reviewer Tier Two Support Computer Software Used the software for: Less than 6 months ### "Great alternative to using a personal line/work phone" July 19, 2018 5.0 Quality experience. Good call forwarding and intuitive UI. Pros The fact that I don't have to have two phones at the same time. Personal phone and work phone are all in one. Cons Not sure why the phone number changes when you go to call it. May be unavoidable, but causes confusion at times. Review Source SM Scott M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "The future of phones" July 19, 2018 5.0 Pros So easy to set up and use So great not to be tethered to your desk, especially in an open office So helpful to have the same telephone functionality if you are working at home or on the road So much less expensive than a traditional phone system Cons We have no regrets about switching to Dialpad and would recommend it without reservations. Review Source Isaac J. CEO Human Resources Used the software for: Less than 6 months ### "Absurd cancellation process for clunky tech" January 29, 2024 1.0 Terrible. I'd receive random calls in foreign languages in my number with them. Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me. Do not use Dialpad. Pros It usually worked, sometimes not as well as I'd like, but it usually worked. Cons Terrible customer support who make you go through their clunky chat app to accomplish anything, and even then do not help you. I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them and requesting a refund, they claimed to not have a record of the request and refused. Do not bother. Review Source VR Verified Reviewer Chief Operations Officer Computer Software Used the software for: Less than 6 months ### "Excellent web-based simple to use telephony" April 6, 2019 5.0 Pros The interface on all devices including web is really nice. The inclusion of Uber Conference is also very welcome. Cons Limited support to add service to existing SIP handsets which are not supported. Higher than industry average international rates. Review Source EP Eddie P. CFO Staffing and Recruiting Used the software for: 1-2 years ### "Great Product" November 16, 2018 5.0 Pros Price and ease of use. It’s great being able to switch devices. Cons Sometimes the software doesn’t work properly but this is rare. Review Source rW rod W. dentist Hospital & Health Care Used the software for: 2+ years ### "DIALPAD REVIEW" July 19, 2018 5.0 Has saved me a lot of time and the ability to text message back goes over very well with my customers Pros I like the voicemail transcription the best Cons Nothing really I like everything about it Review Source VR Verified Reviewer Sales Systems Lead Internet Used the software for: 6-12 months ### "Leaves a lot to be desired" August 3, 2018 3.0 Pros Pretty simple setup. Easy to maintain and diagnose when there are issues. Cons Feature set leaves a lot to be desired, especially with SFDC integration. There's very little you can customize in the tool, making it hard to justify the cost. Review Source Michael M. Application Specialist Computer Software Used the software for: Less than 6 months ### "It worked, but not the best for implementing" July 26, 2019 5.0 Pros The service is provided worked, answering phone calls worked as expected. It can be challenging to teach new hires on how to use other features like transferring calls. Cons Requires a license per user which was can be quite troublesome. Review Source KS Kristin S. Staff Attorney Legal Services Used the software for: 6-12 months ### "Normally good" July 13, 2017 3.0 It forwards calls to my cell phone. Pros Dialpad allows me to forward calls to my cellphone. I also like the not available feature. It's also nice that Dialpad forwards my voicemails to email. Cons There was a period of time when my number would have a message saying it was disconnected for select callers. Our IT department asked Dialpad and they said it was the other caller's fault. I also wish it was easier to get print outs of my records and forward voicemails in MP3 form Review Source Kristos R. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Track and monitor your phone system" September 25, 2018 5.0 So far, it has helped us get control of our over the phone booking system! Pros I love that it is a basic monthly plan that includes everything you need as a small buisness to get started! Cons I wish there was more features like call notes. Review Source SP Sylvia P. support@purcellcompliance.com Financial Services Used the software for: Less than 6 months ### "Call Center Analytics " March 1, 2019 4.0 My over all experience is great if they could just adjust the above or adjust my pricing Pros It is very user friendly for all admin functions. I really appreciate that. Cons Analytics are incorrect. We have manually recorded number of calls based on our leads and sales people and they are extremely incorrect. This is a huge issue due to the fast we pay extra for the call center analytics. Also we can not filter and search recorded calls by phone number this is also a huge issue because as a call center we keep all recorded calls and this takes way to much time to find the calls which cost us money on admin to find. Review Source JM Jeffrey M. Inside sales rep Computer Software Used the software for: 1-2 years ### "Easy to use!" January 14, 2020 5.0 Pros It was able to integrate with our Salesforce Cons Nothing in particular. Overall, great experience. Review Source RW Radek W. President Airlines/Aviation Used the software for: Less than 6 months ### "Good solid voip" May 20, 2022 5.0 I am very happy with the system and it's ability to integrate with Cloze (my CRM) Pros Ease of deployment, ease of use, the ability to transcribe calls automatically. Cons Sometimes, but very occasionally voice quality is not the best. Review Source nC nick C. Founder Used the software for: 6-12 months ### "Customer Support is worthless " August 9, 2017 2.0 Pros Clean interface and descent sound quality. Somewhat easy setup, but overall just average application Cons Customer support and app features are horrible. We received a number for our company via their app and we have been receiving a lot of spam calls. The only way to block the spam calls is to go to every single user and request to block that number. Their suggestion was to request a new number after 10 months of operation. Hmm... Review Source LS Luke S. Dude Real Estate Used the software for: 1-2 years ### "It Works, Great Idea, Could be more stable" July 19, 2018 4.0 it works but sometimes it locks up and I loose a call or it wont let me call out. Pros Like the way it routes to different phones/computers/whatever. Cons it locks up, it hogs up my computer memory often see it using over 1.5gigs of memory and I don't have that much phone volume in there for it to juggle. Review Source TC Travis C. broker Financial Services Used the software for: Less than 6 months ### "terrible customer service " May 3, 2023 1.0 extremely poor, the loss in productivity cost the business thousands Pros not a lot, couldn't get it working correctly because we could never get onto customer service Cons their customer service, took then 8 weeks of constant emails to run a simple test for us Review Source CB Craig B. VP of Operations. Computer Software Used the software for: 6-12 months ### "A great product for an incredible price" January 16, 2017 5.0 You cannot get a better softphone service for a lower price. We moved to DialPad from ring central and have saved our company over $7,800 a year. Dialpad's service department is incredible and always very responsive to any questions we may have. I would highly recommend Dialpad to any organization. Pros Ease of use. Simplistic user interface. Great features and low price. Cons Have had a few bugs trying to add personnel to our company org. But support team has always been quick and readily available. Review Source NT Nicholas T. Account Executive Information Technology and Services Used the software for: Less than 6 months ### "Easy to use and great cost saving tool" March 1, 2019 5.0 Pros It can be downloaded on any device be it laptop, tablet or mobile phone. And it's very easy to use. I use it for travel and also for work when in the office. This allows me to call overseas customers easily from my laptop and through a headjack. When I travel out of my home country, I am also able to use this just like when I am in office. When I am out of office or travelling, I can also use this like a normal phone. This helps company save so much money. And the voice quality is great! Cons Non. But will be good to have chat services incorporated in there like whatsapp or sms. Review Source NG Neil G. Principal Attorney Law Practice Used the software for: 1-2 years ### "Mostly good" November 17, 2018 4.0 Dialpad NEVER works well with the desktop app. Everyone says they have problems hearing me. It’s not the WiFi. I’m on a gigabit connection, 10 feet from the access point. Dialpad doesn’t always ring the iPhone app, which is problematic. Pros It’s good for my record keeping with logs. Cons Dialpad doesn’t function as it was intended. Review Source SK Shannon K. SVP of Technical Operations Information Technology and Services Used the software for: Less than 6 months ### "Dialpad, great sales support, robust features, troublesome number porting" August 15, 2019 4.0 Pros Robust management features, ease of setting up call centers, integrations, call transcription. All of these made us choose Dialpad as our Shoretel replacement Cons Porting numbers is a painful experience. The automatic porting feature does not have robust error handling and it was unclear on the next steps after failure. Additionally, the LOA form would be better if it were an online form with the ability to save than a .PDF that has to be completed offline and emailed. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.