# Page 18 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 18 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 18 - Reviews of Dialpad ## Showing most helpful reviews Showing 426-450 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JE Jennifer E. Relationship Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Dialpad Review - CHN" April 18, 2022 5.0 Overall, my experience has been positive. It's a great tool for the role I am in. Pros What I like most is the ability to make calls anywhere and have them connect with clarity. Cons I would like to be able to set up my own caller ID instead of having it appear random. Sometimes calls are not picked up because they look like spam. Review Source AK Adam K. Manager Legal Services Used the software for: 2+ years ### "Let down" November 28, 2018 1.0 Horrible Pros Log in online and supposedly be able to customize Cons No call history, quality of call, need special phone Review Source ES Emily S. Communications Manager Medical Practice Used the software for: Less than 6 months ### "Great App" October 15, 2020 4.0 Overall, I have had a great experience with Dialpad. Other than the fact that I cannot fast forward to a certain point in the recordings, I really like the form of communication that is able to take place on this app. Pros There are a lot of things that I like about Dialpad. I like the fact that I am able to schedule, call, text, and message people all on the app. Cons My least favorite aspect of Dialpad is that they do not allow for me fast forward to a certain point on the voicemails. If I am listening to a recording, I have to listen to the entire thing instead of being able to go to a certain part in the voicemail. Review Source Mark Anthony R. Senior Sales Development Representative/Account Specialist Computer Software Used the software for: Less than 6 months ### "Dialpad" November 15, 2018 5.0 A+ Pros Making prospecting dials smooth and seemless. No commuication drops and very loud and clear on both ends. Cons Everyone is good with this product. Simple to use and no hiccups. Review Source JS Jennifer S. Admin Asst Wholesale Used the software for: 6-12 months ### "Dialpad is awesome" March 1, 2019 5.0 Dialpad makes my job alot easier Pros I like the fact that I can easily transfer calls and I can use my headset with this app. No more desk Phone Cons the least I like is sometimes i can't hear it ringing. The sound stops working Review Source LH Linda H. CEO Accounting Used the software for: 6-12 months ### "CEO" March 1, 2019 5.0 Anywhere Anytime you are solving for my company. The price is reasonable and very easy to deploy. Pros It is easy to use, answer from anywhere anytime and love that I can block marketing calls. Cons I do not have any issues with the software. Review Source MS Michael S. Account Manager Graphic Design Used the software for: 6-12 months ### "perfect dialer" July 24, 2020 5.0 Pros it very easy to use. i can even use it using my phone. very intuitive. Cons it rings to all platforms at the same. there's a lag for about 5 seconds before it is answered. Review Source MP Michael P. Owner Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad. You can be beautiful " August 22, 2018 4.0 Want to love it since it’s my current choice Pros Click and call from chrome sites is cool. Like the history and caller id Cons How do I say this. When it works it works well. When it doesn’t and your on a call it suck. Review Source MO Mariella O. Tier II Resident Support Consumer Services Used the software for: 6-12 months ### "Dialpad is great and easly to use have awesome features! most have for company. " January 26, 2021 5.0 So good, I love it would recommend it and definitely enjoy using it daily Pros It is very easy to use and it has many cool features Cons I wish the dial pad extend call box for when you put the main screen down would minimize too Review Source JE Johnathen E. Customer Success Mananger Telecommunications Used the software for: 6-12 months ### "The best Web based phone system" September 24, 2019 5.0 Pros I loved the voicemail drop feature the most. The fact that i now have the ability to leave a recorded voicemail is amazing Cons I honestly cannot think of anything that i don't like. It's overall great. Review Source VR Verified Reviewer Community Outreach Director Real Estate Used the software for: 6-12 months ### "Dialpad Review" March 15, 2019 4.0 We were hoping to text large groups but that doesn't seem to work if the other people don't have Dialpad. Pros It's endless options and hopefully we will learn and use them all. Cons It's a little confusing until you really use it. Review Source LB Laura B. owner Marketing and Advertising Used the software for: 6-12 months ### "Great way to use your current phone" February 1, 2017 5.0 A contractor told me about this app that we can use so we both can answer the business line without sharing another cell phone. It works great and is convenient. Pros it's an app, so it's accessible and on the cloud Cons I wish I would receive notifications of text messages, but that is possible only if customers text a different number from the main line. That's too complicated and I would never give clients two different numbers. Review Source KD Kerry D. CSR Veterinary Used the software for: Less than 6 months ### "Awesome for Routing calls" July 30, 2020 5.0 have not had to use. but i bet if i did it would be wonderful! Pros I love that there is not constant ringing as opposed to traditional phone line systems, and it allows routing to different numbers for different things. Cons Sometimes, calls get missed, even when i am there receiving them, but it could def be a connection issue. wifi. the option for clients to leave voicemails does not have enough delay at the beginning of the message, when people are calling and having to leave voicemail, we miss the 1st 5-6 seconds of their message. Review Source VR Verified Reviewer Regional sales manager Events Services Used the software for: Less than 6 months ### "Love this product, great integration with phone." December 15, 2020 5.0 It has been very good. Would recommend. Pros I like that I can use the app on my phone. Cons It is sometimes touchy when connecting blue-tooth headphones. Review Source MG Michael G. Attorney Law Practice Used the software for: Less than 6 months ### "Reliable phone -- transcription of calls is great!" December 15, 2020 4.0 Pros Transcription is the best feature by far. You can talk to someone for an hour, then pull up the transcript a week later to remember details. Cons Dialpad integrates with Clio legal software for phone calls time, but does not associate transcript links and texts -- it would be nice if it did. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing Dialpad The transcription feature rules. Review Source TR Taylor R. Manager Information Technology and Services Used the software for: 6-12 months ### "Dialpad- The Go To Service" April 10, 2019 5.0 Pros Dialpad has great analytics for showing me the overall calls and the integration is awesome with my CRM. Cons Sometimes there can be a delay but that is more on the CRM integration side! Review Source VR Verified Reviewer Personnel Manager Security and Investigations Used the software for: 6-12 months ### "Dialpad is Amazing!" January 8, 2019 5.0 My overall experience with Dialpad is positive! Pros I love that I can easily send text messages through this software. Cons I cannot say there is anything I do not like about this software. Review Source LS Loveleen S. Interpreter, realtor, insurance agent Outsourcing/Offshoring Used the software for: I used a free trial ### "Business use" July 15, 2021 5.0 Pretty good experience with this product. Will recommend for business use. Pros Telephony. It automatically to go answer mode. If you in business and your job is just to answer 100 calls. You don’t need to keep pressing answer on software. You have the option to go on manual mode or auto mode. Cons Everything good about this product except if you forgot to change from auto to manual. And then you go to a break. Calls will be keep answered by auto mode. Review Source TR Timothy R. Director, Product Telecommunications Used the software for: 2+ years ### "Great Interface - Meetings could work better" October 11, 2022 3.0 Pros The softphone works great and has tons of features Cons The conferencing is buggy and does not integrate well with Outlook. Review Source MC Mike C. Director Real Estate Used the software for: 6-12 months ### "Great software" December 15, 2020 4.0 Ability to access my call list with ease and accuracy Pros Love the callback features and the ability to monitor a call list. Cons There isn't much I'd change about the product Review Source BH Brady H. Portfolio Manager Financial Services Used the software for: 6-12 months ### "Satisfied" November 18, 2020 5.0 Pros The app was easy to understand and the quality of the calls are good. Cons When installing, it was a little difficult to understand all of the options. Review Source TS Tabitha S. Customer Service Representatives Events Services Used the software for: Less than 6 months ### "Taking Business to a Whole New Level" March 1, 2019 5.0 These benefits are endless. We used to use standard phone systems in our business and now we are up to speed with technology with using DialPad. Pros I love it's ease of use and the capabilities to give you to text as well. This comes in handy while trying to communicate with customer and co-workers thus saving you time! Fantastic caller ID system and ease of transferring! Love the ability to record phone calls as well. Cons Sometimes there is a lag when trying to transfer calls, but with some patience, you can get through it. Review Source VR Verified Reviewer Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "All time WORST customer experience " October 2, 2023 1.0 Literally my worst customer experience ever, third world countries without internet respond faster. Pros they are awful people do not recommend. Cons I would never write out things like this unless pushed to absolute limits. Dialpads structure for customer support is fraudulent. I spent over 2 months trying to cancel a membership, painfully slow responses, continually took unauthorised payments off my credit card and now gaslighting me when I asked for a refund saying they can't process payments after 3 days. They're dogs. Review Source MA Matthew A. Founder Design Used the software for: 6-12 months ### "I Love Dialpad!" January 16, 2017 5.0 Hello! My name is Matthew Alexander, and I am a huge fan of Dialpad! I just love everything about it from it's ease, to quality of call. It is literally the best thing my company has ever seen. The only thing I would improve is its customer support. They aren't providing support to companies under 5 users. They really should start to provide support to all customers. Pros The whole system itself Cons Customer support Review Source KS Kyle S. Head of customer care Accounting Used the software for: 6-12 months ### "Happy dialpad user" August 13, 2020 4.0 Pros Easy to implement. Good price for the value. Good customer service Cons The mac app is not great. It occasionally freezes or crashes Review Source Talk to a Capterra advisor for free and get results within 15 minutes.