# Page 19 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 19 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 19 - Reviews of Dialpad ## Showing most helpful reviews Showing 451-475 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Sumanthan B. Student Computer Software Used the software for: 6-12 months ### "One of the best software in web for business communications." September 26, 2019 4.0 This is very cheap software, I didnt pay that much to operate this software. It gave a very strong impact on my sales.and I really appreciate it. Pros We can easily communicate with our employees, customers and brokers.there are some features like group messaging and messaging options, MMS facility and also we can monitor the call here. Cons This is not that much user friendly. And the recordings are not easily located. This needs some basic amount of technical knowledge to use this spftware. Review Source KB Kevin B. Human Resources. Marketing and Advertising Used the software for: 6-12 months ### "Thumbs up. " March 8, 2019 5.0 I use it all the time. Pros Easy to use. No real issues to mention. Cons Nothing that stop or prevents call. I like it. Review Source AM Ashley M. Director, Care Management Non-Profit Organization Management Used the software for: 1-2 years ### "Easy!" July 30, 2020 5.0 My experience has been positive, since using this product about a year ago. I was able to teach myself how to use and never had any issues with connection. Pros Super easy to use and navigate. The layout is simple and clean, making everything about it's use easy. Cons Nothing! I like everything about this program and never have any issues. Review Source AD Andy D. Customer Service Manager Food Production Used the software for: Less than 6 months ### "What a GREAT fit for our company!" January 16, 2017 5.0 Dialpad came just in time. Our old phone system wasn't NOT working, but seemed a little too big for what we needed. Our company has about 30 employees in the office so we only needed a few features like call recording, a auto-attendant, and Salesforce integration. The added ability to connect Salesforce with 1 click made my job easier with auto call logs (complete with the type of call and how long it was). I also really enjoy the ability to switch to your cell with the app! Click to call with the Google Chrome extension completed the wow-factor. I absolutely LOVE Dialpad and would recommend it to any small business who doesn't need a physical phone. Pros Ease of use, Salesforce Integration, app layout. Cons No keyboard hotkeys to do routine tasks (answer a call, send a text) Review Source CB Chaya B. Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great Service! So easy to use." July 19, 2018 4.0 Pros Loved the ease of use. Love the interface. Loved the setup. Love the international calling ability. Love the texting feature! Cons I wish there would be an easier way to see all of my contacts in one place, and that phone logs for the whole company can be easily viewed without an export. Basic plans can't reach a phone service, which could be bad news in the case of an emergency. Sometimes calls get dropped... but not too often. Review Source BM Ben M. Senior Customer Success Manager Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Good Functions | Poor Sound and Full of Spam " October 2, 2019 3.0 Really like the product but wish the numbers on it were less attacked by spam. This goes for me and all of my colleagues. Pros I really like how easy to use the platform is and how well it functions. Cons I really don't like how 95% of the calls I receive are spam calls when I am trying to use it as a business line. Review Source GB Greg B. Senior Manager Business Development Facilities Services Used the software for: Less than 6 months ### "Used for coaching Sales Executives" July 24, 2020 5.0 This is a valuable tool for training and coaching anyone that is part of a sales or customer service team, anyone that talks with customers. I would highly recommend it to anyone searching for tools of this type. Pros We use Dialpad primarily to record calls and share them with colleagues for coaching purposes in weekly meetings. This is proving to be very effective. Cons The transcripts are not always accurate, but we don't really pay much attention to them. We use the recorded calls. Review Source VR Verified Reviewer Prodigy Program Religious Institutions Used the software for: 1-2 years ### "Our organization uses dialpad, however, I don't use it very often personally" May 1, 2018 5.0 Pros I think it's a valuable piece of software, however, I tend to give out my personal number because of the nature of my work. Cons I like the interface where you login initially, but after that, the software seems a bit clunky and unintuitive. Review Source AS Amber S. owner Hospitality Used the software for: 6-12 months ### "Need some improvement but still worth it. " May 31, 2019 4.0 Acceptable. Pros The price point is excellent for a small business. Call clarity is great and I have never experienced a drop call. Cons Functionality can be improved upon. It's not intuitive for a new user and the instructions found in help aren't the easiest to follow. I also don't like that the conference line does not have video capabilities unless its within your company directory. Having video capability would eliminate my need for other services like zoom, etc. Review Source AC Almeta C. Recruiter Human Resources Used the software for: Less than 6 months ### "NGO Bliss!" January 16, 2017 5.0 I work with an NGO and was pleasantly surprised to have the opportunity to work using Dialpad! The ability to communicate with our clients from anywhere using voice and text between multiple devices is invaluable and makes my job much easier. Pros The ability to use text messaging and to use my phone and laptop interchangeably. Cons If I had to list a "con" about the Dialpad software, I would say the inability to know if the number I send a text to is a landline or mobile/cell number. Review Source PC Paul C. Manager Oil & Energy Used the software for: Less than 6 months ### "Easy to use, very intuitive " July 24, 2020 5.0 Overall, I am thrilled with the quality of the calls, and the ease of use. Pros I like how easy I was able to transfer from a desk phone, to using Dialpad. I was worried it would take some getting used to, it took about 20 minutes and I could never go back. Cons I would like it if when I select transfer, the customer was muted from my microphone. I don't like that they can hear me searching for a specific person while trying to connect them. Review Source BE Brian E. owner Construction Used the software for: 6-12 months ### "Dialpad instead of a phone system" July 20, 2018 4.0 Pros It was easy to use, allowed me to have a local number that I can forward as needed. Cons The call quality is not always as good as I would like. Its been fine on my side, but I have gotten a few complaints that my customers are having a hard time hearing me. Review Source VFP Vierna Fe P. Used the software for: ### "DialPad is the best!" January 16, 2017 4.0 The software is very easy to use. A little tweak done on the router's settings would make this program work better, I guess those people who have problems with the software just needs to reach to technical support, which is one of the best support system I've dealt with. Technical support representatives are very polite, keen and has sense of urgency. Pros Easy to use, technical support is superb. Cons Software is sensitive, so a few tweaks on the router's settings would make it work better. Review Source VR Verified Reviewer Product Manager Telecommunications Used the software for: 1-2 years ### "No longer need a desk phone!" February 3, 2019 4.0 Pros Since Dialpad is an application that you can add to your desktop, it allowed me to get rid of my bulky desk phone. Cons At times, I receive unwanted/spam calls. I'm not sure if there is a way to block a number? Review Source TB Tim B. Used the software for: ### "Amazing product and service" December 5, 2016 4.0 When we were on the hunt for a new phone system we looked at every options - none had great reviews when you drilled down in the details. We came upon Dialpad via Uberconference - their free conference service and learned about the phone service. We are glad to have found them. While there are some small issues here and there, for the most part, Dialpad is by far the best phone system we have ever used. Not only is the price right, but the customer service is top notch with a response coming shortly after emailing or calling. The system is feature rich and while we have had some bugs over time they have typically been fixed or address fast. They recently started to support a variety of desk phones so you are no longer forced to buy the one brand they sell. Additionally, they continue to release updates about every two weeks. Pros Feature rich, great customer service that is responsive Cons Some issues with the iPhone app, lack of vibrate in iPhone app Review Source DW Denise W. Client specialist Real Estate Used the software for: Less than 6 months ### "Great tool with a lot of potential" January 16, 2017 4.0 Dialpad was adopted by our company a few months ago, and while we had some early hiccups, it's been a great asset once we figured it all out. Being able to message both internally and externally is a huge help in our business where timeliness is so important. Call quality is usually spot on, and I can see it getting better all the time. Analytics are usually spot on as well, couple hiccups from time to time, but I expect that with any software. It's definitely been interesting and usually fun using Dialpad! Pros Ease of use, adaptability, great customer service Cons Having to tell it when I'm away from my desk, I think that should be automatic when I lock my keyboard, I posted that as a suggestion Review Source DK Daniel K. Senior Support Lead Computer Software Used the software for: Less than 6 months ### "Good for a whole customer facing team" July 9, 2020 4.0 We wanted to have one tool for all of our customer facing teams which Dialpad did the job for. We can have one centralized tool for different departments and teams. Pros If you want one product for all your Customer facing teams (Sales, Customer Success, Customer Support) it is a viable product and will be a good choice as it can accommodate for these departments based on needs. Cons The Zendesk widget does not contain all the features which the application or website has and we have found bugs to appear for agents (after call work not placing the agent back to online). Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) To have one tool for Sales, Support, Success Review Source JP Jake P. CEO Retail Used the software for: Less than 6 months ### "Worst Software EVER" July 26, 2019 3.0 Pros Only thing I liked about DialPad was the hold music and ability to have a direct extension Cons Needs a lot of improvement. Calls went un-transferred and caused inconveniences with my customers. Their pricing was also TOO high and their customer service team was rude and not reliable Alternatives considered [Freshcaller](https://www.capterra.com/p/165078/Freshcaller/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Dialpad At the time, They were the cheapest Switched from [Line2 Pro](https://www.capterra.com/p/164363/Line2/) Cheaper pricing and compatible features for my business Review Source MN Matthew N. Account Manager Information Technology and Services Used the software for: Less than 6 months ### "Dialpad Review" July 30, 2020 4.0 Pros It is nice being able to make calls from my computer as well as my mobile phone as well as add contacts into the system to call on. Cons My biggest problem with Dialpad is that when I get a call back sometimes it won't ring and it will list it as a missed call. Maybe the callers are hanging up before I have time to pick up but I have encountered this problem a few times before. Review Source TC Trent C. Support Lead Computer Software Used the software for: Less than 6 months ### "Great, simple platform" January 16, 2017 5.0 We love this system! Super clean and easy to use. Truly great for our company. The clarity of the call is fantastic, and has been described as being in the same room with our customers. A tremendous upgrade from our previous system. Pros Simplicity and call quality Cons The contact system could be a bit more intuitive. Not sure of the exact changes required, but it doesn't always recognize existing contacts when they call. Review Source CL Carlton L. Engineering Manager Financial Services Used the software for: Less than 6 months ### "Easy transition from Lync and carrier" January 16, 2017 5.0 Our experience is two-fold and in both cases it worked out well. The way Dialpad transfers DID numbers is brilliant. Instead of a potential outage during the porting process, you get temporary numbers that allow you to continue use with no downtime. As long as you can forward your current numbers, your customers won't even know the difference. Then once the numbers do port, it's seem less and invisible to users. The other great transition piece was in the form of the apps. Really simple for end users to configure on their own without much interaction with the in house IT staff or Helpdesk. Pros Ease of use and administration. Cons No SIP calling to systems that use it like Cisco or MS Lync. Review Source JD Jon D. Owner Information Services Used the software for: 6-12 months ### "Great iOS app and voip service for a small business" July 20, 2018 4.0 Pros iOS integration is the best I’ve used and the interface is much better than Ring Central. Cons iOS app occasionally doesn’t make a call properly, sometimes freezes up on the call screen or in the background. Review Source Leslie B. Business Owner Marketing and Advertising Used the software for: Less than 6 months ### "Good call tracking platform" May 6, 2020 5.0 So far so good. I am using this for one of my clients and it works. Pros The price was the most reasonable of all of the call tracker that I checked. I have been pleased so far. Cons I have not had any issues yet so there are not any cons. If there were a way to block Yelp from calling and bothering my client that would be nice :) Reason for choosing Dialpad price Review Source John L. Small Business Owner Retail Used the software for: 6-12 months ### "null" August 13, 2017 3.0 Review Source GS Griffin S. Used the software for: 6-12 months ### "null" February 27, 2018 5.0 Review Source Talk to a Capterra advisor for free and get results within 15 minutes.