# Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialpad the right Telephony solution for you? Explore 569 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews/?rel=nofollow&target=blank --- Dialpad 4.2 (569) [View alternatives](https://www.capterra.com/p/190976/Dialpad-Sell/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Dialpad Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Flexible multi-device calling 92% positive reviews out of 65 Most reviewers appreciate phone and desktop integration, enabling seamless call handling across computers, mobiles, and desk phones. Unresponsive customer service 55% negative reviews out of 94 Some users say customer support is slow, unhelpful, and difficult to reach, especially regarding billing and cancellations. Derek R. CMO, 11 - 50 employees. "Customer service is very slow and do not remedy problems, they just send you in circles." Intuitive and simple interface 96% positive reviews out of 50 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and minimal learning curve. Noticeable call latency issues 76% negative reviews out of 41 Most reviewers find call delay problematic, mentioning lag, slow connections, and conversation interruptions due to latency. Olga D. Pharmacist, 1 employee. "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." Affordable for small businesses 95% positive reviews out of 21 Most reviewers indicate small business suitability, citing reasonable pricing, scalability, and essential features for growth. Inconsistent audio performance 57% negative reviews out of 37 Some users report audio quality issues, especially with headsets and Bluetooth devices, causing occasional sound disruptions. ## Showing most helpful reviews Showing 1-25 of 569 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. Head of Sales Banking Used the software for: Less than 6 months ### "Dialpad is a great phone system for sales teams" August 8, 2025 5.0 Overall, my experience with Dialpad has been very good. The platform is easy to use, with a clean interface that makes calling, messaging, and video conferencing straightforward. Call quality is consistently clear, and I appreciate how seamlessly it works across devices - whether I’m on my laptop or phone. Pros The AI-powered features, like real-time transcription and automated call summaries, save a ton of time and help me capture important details without having to take constant notes. Integrations with CRM and other tools have also made it easier to keep our sales workflow organized and efficient. Cons While the AI transcription is useful, it can miss words or struggle with industry-specific terminology. Review Source VR Verified Reviewer Leasing Specialist Real Estate Used the software for: 1-2 years ### "Convenient Dialer " August 12, 2025 5.0 So far, Dialpad is the best calling/text message software that I use. It is user-friendly, and it has everything you wish a dialer should have. Pros I like how smooth and easy to use this software is. Especially their AI when they provide a summary of what happened during the call and transcripts. Sometimes, we forget what happened during the call, and through this, we can easily check what transpired during the call. Cons It's not like I dislike it, but the AI voice isolation. It just automatically turns off while on a call, but it's still a huge help to reduce/remove background noises. Review Source AL Ariel L. Director of customer support and success Marketing and Advertising Used the software for: 2+ years ### "Meh!😑 limited integration capabilities, difficult to get support" June 5, 2025 3.0 My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial pad. I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with our CRM Pros I do enjoy that dial pad integrate with our main CRM system HubSpot. It allows us to have call centers with multiple agents that are part of a team get calls routed based on a specific preference, which is also ideal for both support and sales. Cons What I typically find I like least about dial pad is their support team. I find it difficult to get issues addressed and resolved. I also do not like that. The integration with HubSpot is very limited and we typically run into issues for things are not getting associated or logged correctly Switched from [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Needed integration with CRM and Kixie did not support that. Review Source KC Katherine C. CFO Non-Profit Organization Management Used the software for: 2+ years ### "Great except when it’s not" September 9, 2025 4.0 We use this for our entire team & most team members use it on a daily basis. Outages & dropped calls are not infrequent events & have been hard to get resolution for despite ongoing communication with their support team. Pros Dialpad has allowed or remote team to have some continuity with incoming calls & texts & made it easier to record the information covered in each communication. Cons Troubleshooting issues feels slow & ineffective, even after escalated. Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool. Review Source RS Rebecca S. Business Consultant Logistics and Supply Chain Used the software for: 6-12 months ### "Dialpad Review" August 14, 2025 4.0 Overall it’s been great! The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I would absolutely love the program. Pros It protects my own personal cell. When I’m off the clock I am truly off because I set my working hours. Cons The desktop app is not user friendly. It very rarely even opens on my computer. I only use it on my phone. Review Source SR Sheila R. Director of Operations Legal Services Used the software for: Less than 6 months ### "Unreliable phone service. Horrible for business owners! " April 22, 2025 1.0 For nearly 12 weeks now, we have experienced numerous technical issues with our phone service. Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Dialpad has not provided the goods and services outlined in our Service Order. We have emailed, chatted, opened support tickets and called your support team. Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues. Every time we try to connect, the call either doesn’t go through or we can’t hear the caller. That’s issue despite multiple attempts. The problem is so fundamental that Dialpad has failed in its essential purpose, and we have lost confidence in their ability to deliver a working solution. We continue to ask for early termination of our contract with no further financial obligation but have been repeatedly denied. Pros I honestly don't have anything good to say about Dialpad. Our features and functionality with another phone carrier were far more user friendly, reliable and robust. Cons Our Dialpad Administrator has spent more than 18 hours attempting to resolve the issues associated with not being to add users, edit user profiles, competing calls, routing calls to mobile numbers and answering calls. Switched from [RingCentral Engage Voice](https://www.capterra.com/p/242187/RingCentral-Engage-Voice/) Cost but BOY, we sure regret that decision!! I'd gladly pay more now to have a fully functioning phone system for our business! Review Source PD Paul D. Director of Telecommunications Hospital & Health Care Used the software for: 6-12 months ### "Do your homework before signing off with them. Over promise. Under Deliver." December 5, 2024 1.0 You can call it buyers remorse. You can call it not researching the product fully. We were promised things--solutions; and every single thing promised has turned out to be impossible on the platform. If I hear 'Feature Enhancement Request' one more time... Pros The concept and the theory for how they could work for us was great. Great potential. Cons Follow through has been a nightmare. We use them for UCaaS and learned pretty quickly that the design was severely flawed. No SIP connection from other systems. No third party transfer recording. Must be an admin to utilize call analytics and recordings. Doesn't fit our company structure. Physical phones will inexplicably stop working. Not all in one site. One here or there. Just stops working. They had a flaw with calls ringing in that came from the same ANI. Multiple calls with same ANI would result in first call going proper IVR workflow. Any additional ended up going fallback route. They put a fix in. Now I get call delays and audio problems. Tech support is abysmal. Too often they just want to close tickets and do not try to provide solutions. Just try getting an engineer into a meeting. I don't know if they exist. Alternatives considered [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad potential. They had potential. And good reviews. Boy were we snowed Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)[Weave](https://www.capterra.com/p/141842/Weave/)[Star2Star](https://www.capterra.com/p/234427/Star2Star/)[Nextiva](https://www.capterra.com/p/175788/Nextiva/) Consolidation of multiple sites and systems into one platform Review Source Response from Dialpad December 17, 2024 We’re genuinely sorry to hear about your experience and that it didn’t meet your expectations. This is not the level of service/product quality we aim to provide, and we appreciate you bringing it to our attention. We would love the opportunity to make things right. Please feel free to reach out to me directly at sydney@dialpad.com, so we can better understand the issue and work toward a resolution. Your satisfaction is important to us, and we hope to earn back your trust in the future. Best regards, Sydney Perez DR Derek R. CMO Venture Capital & Private Equity Used the software for: Less than 6 months ### "Use CloudTalk instead it works much better and customer service is much faster. " May 15, 2025 1.0 Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Terrible. Customer service is very slow and do not remedy problems, they just send you in circles. Pros I was not able to use it. I don't have anything positive to say about it. They never gave access but still charged me. Cons Account closed immediately after sign up. Could not use it. Was still charged. Refund has not been given. Alternatives considered [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Reason for choosing Dialpad I didn't I moved to Cloudtalk it's much better. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Skype closed Review Source NF Nathan F. Owner Marketing and Advertising Used the software for: 1-2 years ### "Terrible for Solopreneurs or Basic Tier Plan" January 28, 2026 1.0 Terrible platform. Terrible Support. It seemed to be fine until things were breaking and no support to back it up. Pros It worked great when it worked, but ended up costing me a very large client due to the issues I experienced. Cons Issues with getting my account set up correctly to begin with. SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)? The support team wouldn't help me because I didn't upgrade to a higher tier....wtf? Review Source KP Kevin P. CEO Real Estate Used the software for: 6-12 months ### "Terrible Phone and SMS Service" April 28, 2025 1.0 The service is unacceptable. It takes an unreasonably long time to connect to calls, and the SMS service is pathetic. You end up wasting months trying to finalize the "privacy policy" on your website, only to be left unable to send SMS messages. The constant excuse of waiting on a third party shows a blatant lack of accountability. It’s as if that "third party" exists in a realm that is completely unreachable. Don't waste your time here. Pros The phone app works on iPhones, and the desktop app functions well. AI transaction feature also does a good job. Cons SMS suffers from inadequate customer support. Their team shows little accountability, merely shifting responsibility to third parties instead of resolving issues directly. This lack of ownership is frustrating and undermines the overall customer experience. Switched from [Verizon Cloud](https://www.capterra.com/p/210423/Verizon-Cloud/) I required a reliable portable VoIP service. Review Source EL Elisabeth L. Co-founder Design Used the software for: 1-2 years ### "Simply go else where" November 2, 2024 1.0 Sales does a great job. The rest falls very short. We can not rely on the reporting as it is glitchy. When doing something very simple like searching for a call history. You often have to do it multiple times, each time coming up with different search results. Last week we had an entire three days that we could not receive calls, they all simply went to the same voice box. All 60 lines. I have yet to get in touch with someone at dialpad who can tell me what happened. After emailing 12 times. We switched from 8x8, having a hard time getting our dedicated rep on the phone. This company is absolutely impossible. There was someone assigned to us recently, when I asked her to help she said she couldn't that wasn't her job. And I'm realizing she is only assigned to us to get our renewal. Not a super smart strategy. Pros The sellers knew their stuff. They knew all the right things to say. Cons When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely different than what we ended up signing up with, and what we are using 6 months down the road (price ended up doubling). Reason for choosing Dialpad Supposedly had the best reporting tools. Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) Pricing and customer service. I would go back to 8x8. Review Source tH tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Dialpad was a helpful option" October 27, 2024 3.0 I think it is okay because we transferred our workforce to remote and needed the option to have inbound and outbound calling Pros I receive a report detailing the number of inbound and outbound calls. The implementation was straightforward Cons There are better cost options for what it provides Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing Dialpad It was a selection made from a previous manager who was looking for a way to manage calls since we moved away from the switchboard Review Source JS Joshua S. Director of Information Systems Wholesale Used the software for: 1-2 years ### "Great product great team" October 24, 2023 5.0 I love Dialpad and their desire to do business and make and keep us as customers. Pros I love that Dialpad literally worked with my company to get us out of our terrible contract with our previous VoIP and that allowed us to setup and configure a call center. Call center and documentation and auditing is great for giving peace of mind and accountability to our employees and customers. Cons There was literally nothing I disliked about Dialpad. Dialpad is a great system and great for the price. Alternatives considered [Five9](https://www.capterra.com/p/132405/Five9/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Reason for choosing Dialpad The desire and ability to work with my company and make us customers as well as the services offered Switched from [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/) 8x8 is horrible and does not offer anything other than phone service and their customer service is impossible to work with. Review Source RC Rachel C. Customer Support Lead Real Estate Used the software for: 6-12 months ### "Texting Feature is a huge upgrade from other tools!" July 1, 2024 5.0 Best phone software we've used yet and we've used 3-4. Pros Compared to other phone softwares, Dialpad is huge step up for call centers. Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I mentioned already, what truly sets Dialpad apart is their ability for any user in the assigned department to read and follow up on text messages. Other softwares limit the text messages to only be viewable by the user that sends the message, which prevents teams like ours from seeing the messages and following up if the user is not working. Cons Not sure if this is a premium features or maybe just not one we have turned on, but I would love to also play back outbound calls. Switched from [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) We needed a tool that provided the whole team with visibility on all interactions. Review Source TN TJ N. IT Systems Administrator Financial Services Used the software for: 2+ years ### "This is the next step in IP phones - Perfect for working from home" July 24, 2020 5.0 This has been one of the best decisions our IT team has made. We tested the other cloud phone providers, with none providing the fully featured, simple and reliable system as Dialpad. Adding users, configuring phone trees, configuring main lines, adding fax, everything is simple, fast, and intuitive in their system. With integration into Hubspot, which we already used as our CRM, our management has even more insight into their sales team's performance. Our user feedback has been overwhelmingly positive. Our ability to have users work from home and have 100% full phone access cannot be overstated. This is probably the biggest takeaway anyone should take from reading this. Absolutely no disruption in our ability to call or make calls when switching our entire office to working from home. Pros Deployment cannot get any more simple. Set up the user in the web interface, put in 4 digit activation code on phone. Done. Work from home - SIMPLE. With Office 365 integration, users simply use their email and pass to sign into Dialpad from their personal cell phone, personal computer, work computer, anywhere. Just moved offices, our phone system was the only system that required no extra setup. Just plug in at the new location, and everyone is working like normal. Simple and intuitive. Reliable, priced perfectly, full of features. Cons I used to have cons with the limited abilities admins had over users' settings like call forwarding (for example, if an employee is sick and forgot to set her calls to forward to someone else). This has been fixed recently, and at this point I cannot think of any con. Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Shoretel was outdated, required on-premises equipment, and required trained support to help with some of the smallest issues. Physical appliances would fail, leading to major phone downtime randomly. Review Source VR Verified Reviewer Strategic Initiatives Insurance Used the software for: 2+ years ### "There are better, less expensive and more usable VOIP Solutions" January 10, 2022 3.0 If you have no issues, they are easy to deal with. For the most part, technical support was available. And there are some very good people to help you through utilizing the software. But they are pricey compared to other phone services, they charge you for lines you don't use and make it very obtuse to remove them yourself. And for a company of our size, there is no active management or contact after you get started except invoices. I have been billed for lines I did not use because I paid by bill a year in advance and they would not remove or refund anything for an unneeded line. If you have a number that is not being used, you are charged $1/month for each line and invoiced monthly. After paying thousands for this service, you would think they could handle that better. But that seems not to be so. They just want every penny they can squeeze out of you. If you have an issue on the accounting side, they are dunces. They don't try to understand your questions. They don't provide good answers. It is very frustrating. Pros The phone system and software are adequate for daily use. It has a nice team chat/messaging function. In most senses I would considers its functionality and features to be average. Cons Administering the system is a pain. It is simple to set-up and if you want to add new lines, it's easy. But if you need to delete a number or stop paying for extra lines, it is a pain and an involved process. To use the system without incurring excessive billing, you need a full time or at the very least an active phone administrator. Reason for choosing Dialpad I was not the person that originally purchased DialPad. Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Because of the issues mentioned above -- and more. Review Source CD Connie D. Office Manager Real Estate Used the software for: 2+ years ### "The easiest piece of software to communicate with a large group of people" April 10, 2025 5.0 I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to lease renewals, to tenant notifications. Pros The ability to share communication between our whole company. Cons I would have said the ability to send bulk SMS but that just became available to us this week! Review Source rR ryan R. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Poor excuse for a VoIP service" March 26, 2025 2.0 Absolutely the worst. Avoid it all costs. I can't believe I left RingCentral for them. Mistake Pros The AI transcription works well. That's really the only part of it that works well. Cons Predatory financial practices. Deceptive contracts. Unreliable service. No live reporting. No wall boards. Non-responsive customer service. Poor call quality. Lack of integrations. Review Source JC James C. Customer Success Manager Computer Software Used the software for: Less than 6 months ### "Great app! One of the best VOIP services available" February 20, 2025 5.0 I have enjoyed using Dialpad as my primary phone system. I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners. Further, I find Dialpad easy to use in my daily work. Pros The AI Transcript is very useful, and it helps me recall points of the conversation. I also like how it allows me to quickly create contact cards that help me keep track of my call log. Further, I like that Dialpad can operate on both my mobile phone and computer, allowing to take my "desk phone" with me wherever I go. Cons There is a slight delay in the call signal. It is slight, but noticeable. I estimate that there is about a 0.5-second delay, causing an overlap in speaking, similar to the delay in other virtual call services. This is likely an unavoidable condition of all VOIP services. Review Source Brian B. Business administrator Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "It helps simplify work" September 13, 2024 4.0 It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to carry out Pros It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to stay active, well communicated with the same information, all working and sharing processes to scale performance and evolution Cons At first it can be a bit complex to use because of all its tools, I was confused about where I could do each process, but over time I learned how it works well and nothing has failed me Review Source VR Verified Reviewer Development Associate Used the software for: 6-12 months ### "Cloud-Based Office Phones Increase Productivity" January 18, 2018 4.0 Pros I admit I was somewhat hesitant for our office to move from a traditional phone system to a cloud-based one. After using Dialpad for nearly a year, I honestly can't remember why I had hesitations in the first place! This system makes my work communication simple and efficient. I'm in and out of the office all the time, so it's been great to be able to answer work calls wherever I am. Our staff uses the messaging function to interact with each other on team projects. I love the fact that you can easily look over your call history list and edit call information to the name of the caller -- I don't have the need to scribble phone messages on paper anymore because it's all conveniently on the app! In addition to receiving voicemails on your phone, you can get emails including them too, so if you need to pass the message on to a co-worker, it's just a simple email forward away. Another awesome feature is the call data. You can track how many people are calling your organization during a specific time period, what percentage of those calls are getting answered, and who in your organization is making the most calls, along with much more data. These metrics can be used in a variety of ways to make your staff more efficient and engaged. The interface is easy-to-use and understand. Once you have the app on your device and configured appropriately, it's nearly problem-free. It makes me more accessible to our clients and helps keep our team on the same page -- what's not to love? Cons The number one issue you will need to get used to using this product is the slight delay that happens from when you speak your words to when they are actually heard. This results in a lot of accidental talking over your caller, but once you use the product for a while, you will get the hang of it. You can set up the app to use wifi or your calling plan. If you use your calling plan (which you must when you are away from a wireless router), you can get calls with bad connection or even drop a call. If you do have an issue during your call, you have the ability to give the call a one to five star ranking. If you rank the call low, you can add details about the problem, and then support will take a look and try to address the problem if possible. So there are issues, but I think the benefits definitely outweigh the negatives. Review Source AK Amber K. Office Manager & Director of Human Resources Management Consulting Used the software for: 6-12 months ### "Cheaper than most, but you get what you pay for.." July 19, 2018 2.0 I feel like the cons outweigh the pros at this point. We have had the system for 9 months and I am ready to go back to regular desk phones and a local phone/internet company. Pros I love the features and they are easy to change and update. Being able to get rid of desk phones and give every employee their own direct line number is great ( for the employees who need one) Transferring calls is easy and I like the feature that it asks you if you would like to "ask" the person if they want to take the call or not. I love that it keeps track of phone calls, times, and send monthly reports regarding all calls ( dropped calls, missed, minutes used etc.) Being able to easily transfer calls to an employees cell phone is useful. Cons It starts to get a little pricey the most employees you have. The "Fees" attached to the price are outrageous! These fees are described as : "Federal Universal Service Fund" , "Federal Regulatory Assessment Fee", "State and Local taxes" , and "Compliance and Administrative Cost Recovery" ( the compliance and administrative cost recover is the highest fee and I have no idea what it means or what it is for). I know we have to pay taxes, but when we had our old phone system ( through a local utility company) we didn't pay these fee's? Using Dialpad has tripled our office phone cost, and that's before you buy the needed headsets for use. You have to add each and every employee that ever needs to use the phone and there is a monthly cost added to your bill ( cost plus fees), I have 3 employees who rarely ever use the phone for work, and I have had to add them as full users. There is no way to have a "main" phone or line that multiple employees can use to make or receive calls. It is not cost effective because I have had to add those three employees to the system, just so they can make a few phone calls per year. There is a very big delay when you have calls forwarded to your cell phone. When we chose Dialpad we chose it because of the features and price, the price looks good at first, but as you add employees and all the fee's it's extremely high. Above and beyond any of these things, the customer service is very lacking. It is the worst customer service I have ever received from anyone. You cannot make a call to customer service, you can only use email. The "help" or response is not automatic, so if you are experiencing issues with the system ( which happens more than I think is acceptable for a business phone system) you have to wait sometimes 1-2 days to get a response or help. They did offer to "upgrade" us to a premier account, which just costs even more money. If you have a premier account you can have a phone number to call and actually speak with someone in customer service. We have had many issues with dropped calls, callers not being able to hear us, fuzziness in calls etc. These things are no big deal if they happen rarely, but they are fairly regular. When customer service does get back to you, they are incredibly rude and not very helpful, and it's usually 3-4 back and forth emails before a resolution is given or the issue is fixed. Review Source VR Verified Reviewer Creative Director Media Production Used the software for: 2+ years ### "The most advanced and affordable option out there" November 20, 2018 5.0 I love Dialpad. We started with Google Voice back in the day, but abandoned it because it wasn't a flexible office phone solution. Then we jumped into Switch.co because it promised a lot that Google Voice lacked. It wasn't quite right for us yet so we went away from that too. I also tried other solutions along the way. After a few years, Switch.co matured and was rebranded into Dialpad. Since that maturation we've been all in! The new iteration of the platform had the simplicity we needed while at the same time bringing the tech we desired. The audio delay on this voip service is non-noticeable. Let me repeat that, the audio delay is non-noticeable. We've tried a lot of VOIP systems and that is my biggest complaint. Dialpad delivers on the quality of the audio and the non-noticeable delay. When we've had issues or questions, customer service was on it in a suprisingly short amount of time. On top of that, they always resolved our issues/questions in a satisfactory way. This is a great product, but moreso I think they're a great company. Pros 1) Works on ios/android, computer, and desktop phone. It works well on all the devices I use. 2) You can transfer calls between devices. 3) Each month it gets increasingly better with regular software updates. 4) Simple management of our team phone numbers and departments. 5) It allows for better general office number handling. Cons 1) When switching from wifi to cellular LTE the call often drops or has issues for a bit (ie. leaving the office, with HD calling enabled) 2) Not great conference integration. I'd rather see a great video chat solution that integrates smoothly, than halfway-there uberconference integration. The pricing is silly w/ uberconference, every one of my lines doesn't need their own uberconference, we really only need 1 or 2 lines. Review Source VR Verified Reviewer Business Owner Media Production Used the software for: 2+ years ### "Promising service BUT..." July 23, 2018 4.0 Mobile communications for a small business. Call recording. Conference calls. Pros In fairness to the "But/Cons" that I will mention, this is the second business that I've used Dialpad for. I've loved the flexibility of the service! Apps for all big platforms, and it has been fairly reliable for VOIP. I love their call recording and uberconference is decent although it would be SO helpful to be able to share videos better. Cons There are some features that a business would expect to have. The ability to delete a license or to migrate a user... or to view messages from an employee. Why wouldn't an admin have access to this? THis is a business service not for personal calls!!! I had a huge issue with an user threatening to sue & harm me and was contacting my clients and badmouthing my business. Dialpad said that I would need a court order to view those communications!!! WHAT? I'm paying for the service! It's MY account! I had a desperate need to see what damage that he was causing and Dialpad wasn't there for me and likely won't be there for you either! Also, they would take a full day to respond to a support message allowing him to do further damage as I waited and waited. I could delete him, but then all messages/evidence would have been lost. I practically begged Dialpad to call me and they said that my plan didn't include phone support. I would have thought that Dialpad hearing that their service was being used to threaten people would have caused Dialpad to take greater measures to help their customer. Even when they tried to help they caused technical glitches and delays that allowed the user to delete almost all of his messages to hide his behavior so I still have little idea what kind of damage the he caused to me. When the account was finally assigned to a new user I asked to speak to a manager and the never heard back from my requests. Serious flaws here!!! Review Source HR Harry R. Licensed Massage Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "good value but buggy." July 23, 2018 3.0 As primary business phone line, Dialpad fits the bill. I can make and receive calls for my business on my personal phone without revealing my personal number, and I can maintain a minimalist customer list. As a mobile-only (not an enterprise) user, there’s a lot that the app can do which I don’t need. Dialpad appears to have capabilities that can support my business growth (additional users and physical locations), but I’ll be wary of whether their inconsistent iOS interface is an indication of spotty development overall. Pros Note: Dialpad offered gift certificates to reviewers. I think that’s shady. But I have used the app 2+ years. Best: I am a sole proprietor (single user) & love that this app gives me a business phone number that rings to my personal device. That’s genius, a good value, and worth all interface hassles. Also, support has improved a lot. I get timely, thorough responses to issues: there’s a star-rating requested every outgoing call, and when I have reported issues (rare, such as one-way audio), they’ve sent detailed analysis explaining what happened. At least one bug I reported (an issue where the keyboard covered most of the comment field on a feedback window, with no scrolling) has recently been fixed. Cons Dialpad scores terribly on its interface and on interoperability with other apps. The contacts-search function won’t access iOS Contacts (even with access granted in Settings): type a name in search, and it will sit & spin all day. It doesn’t even time out. The app provides a skeleton contacts function (name, phone numbers, emails, company, and title—that’s it), so I lose a lot of functionality that’s essential for a communications app. Similar fail when sharing a picture from Photos: tap Share, select Dialpad, and the app will open to the eternal spinner (yet the app will acceess Camera and Photos the other way around). Also, unlike iOS Messages, when I start a text in Dialpad and need switch screens or apps, the draft text goes away. Lost time & effort. These issues are all long term, so clearly, the development team just has not prioritized basic functionality in their phone app. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.