--- title: "Page 15 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 15 - Is Dialpad the right Inside Sales solution for you? Explore 570 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190976/Dialpad-Sell/reviews/?page=15" page_type: "reviews" language: "en" --- Dialpad 4.2 (570) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Page 15 - Reviews of Dialpad ## Showing most helpful reviews Showing 351-375 of 570 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Athena W. HR & Benefits Manager Marketing and Advertising Used the software for: 2+ years ### "Dialpad, love it!" July 30, 2020 4.0 Pros I love the ease of dialing and being able to text, the best piece! Cons Occasionally, I do have quality issues, but overall it is a go to app! Review Source WC Wilmer C. Owner Real Estate Used the software for: 1-2 years ### "Good product" July 24, 2020 5.0 Pros I like the AI and how it transcribes my calls for me. Cons Could use some more call routing features Review Source SG Stephen G. Recruiter Staffing and Recruiting Used the software for: 1-2 years ### "Recruiter review" April 20, 2022 5.0 10/10 Pros I like how easy to use and how it pops up as soon as i log into my computer daily. Cons Sometimes it glitches and doesnt work as well. Review Source AD Ashley D. Recruiting Coordinator Government Administration Used the software for: 1-2 years ### "Dialpad saves remote users and now whole companies!" August 13, 2020 5.0 Pros Dialpad is really easy to use as someone who is on the phone for 90% of their job it makes not using your personal phone so easy. Plus it allows you to complete your work from anywhere! Cons The search function could use some updating. Sometimes if you search by a caller ID it wont work. Review Source PV Pooja V. Android developer Computer & Network Security Used the software for: 6-12 months ### "Dialpad the completely package of user relevant calling data." December 30, 2018 4.0 Pros Dialpad is covered hall the things for calling and notification. It will be best part is give her video calling I must prefer to useing for this functionality. Any time user can not receive the call voice message send and get also and then after it can be deleted. It's give to user more and more functionality for is to use. Cons I must say to same develope in Mac also because of some Mac user also disserve this type of application. Review Source GA Guilherme A. Sales analyst Maritime Used the software for: 6-12 months ### "Dialpad Experience" March 1, 2019 3.0 Pros I really enjoy Dialpad for the ease of using. To make international calls and mainly, internal calls within my company, by writing the name of the person i need to talk to. Cons Dialpad is very useful, but some time when i try to call to another city in Brazil i don´t have success. I´m not sure, if it´s caused by bad internet conection, but sometimes, when i receive a call from a customer, when i try to attend it, the same drops. Review Source EB Erin B. Customer Service Manager Consumer Services Used the software for: 6-12 months ### "Dialpad for Customer Service Center" March 1, 2019 4.0 Overall Dialpad has really grown our small customer service and dispatching center. The analytics and customization features are extremely helpful. Pros What we love most is the ability to work from anywhere. We love that you can pick up a call on your computer and then transfer to the mobile app if you need to run or vise versa. Cons What we like least, is the number of times the desktop app crashes or lags and you are unable to speak with someone on the other end. Review Source AT Amanda T. Chief Financial Officer Entertainment Used the software for: Less than 6 months ### "Needs work..." March 11, 2019 3.0 The only good thing is that we are able to use our old number as our work number now with the forwarding service provided by Dialpad Pros It's good for forwarding calls using an already existing number Cons ~No text message tones ~Sometimes the app doesn't ring when we receive phone calls, and other times it does ring ~Contacts don't automatically sync when our customers call us, we have to manually add the contacts after we take the calls ~bugs in the software that cause the app to freeze up when trying to transfer a call to other admins ~After setting up the custom voicemail, we weren't (and still aren't) able to hear it when calling the number, so we have no idea if it's actually working ~I don't have the ability to text customers through a different number than our main line through the mobile app Review Source VR Verified Reviewer Punjab Computer Software Used the software for: 6-12 months ### "Dialpad overview" December 22, 2018 4.0 Pros Dialpad interesting feature is call switching whether you want to shift call from one device to another so you can do without any interruptions as well as it synch contact with linked etc. Dailpad provide many features like messages,group messages, call recordings etc Cons The major problem is if porting number from old phone than may you get trouble and sometime call didn't transfer Review Source JM Jeddore M. Marketing Coordinator Building Materials Used the software for: 6-12 months ### "Great service" August 26, 2020 4.0 Love it. Dialpad Talk has let our company ditch the traditional desk phone and allow for remote work. Pros The thing I love most about this product is its ability to bring your company into the 21st century with remote work. Cons Every once in a while, there will be some choppy calls, which can be frustrating. However, my experience from using my laptop as my device has been almost flawless. Review Source AS Anthony S. Call Center Manager Utilities Used the software for: 6-12 months ### "Great job so far" July 27, 2020 5.0 I'm enjoying it, I feel like the app is very strong and we're able to do this efficiently now with a better cell app. Pros The usability over so many different apps and devices. Cons App drops sometimes, the app isn't always working but it does it's best. Switched from [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Pricing Review Source MW Meredith W. Senior Event Director Hospitality Used the software for: Less than 6 months ### "Not worth the time or money" June 19, 2019 1.0 We've had the program installed on 5 work stations, and ALL have experienced tremendous issues over the last week. Systems crashing in the middle of calls (even on brand new computers), unreadable transcriptions, calls not transferring or showing up in feeds, clients aborting calls when no one answers, even when all staff are online and available, YOU NAME IT! We've been on the phone several times per day, every day, only to be told to do the same actions every time: delete the corrupted app from the workstation, then reload.....6 times with the same results. Customer Service Rep was even yelling at our staff! Completely inappropriate behavior for a business. So much time and energy wasted! I advise prospective clients look elsewhere for VOIP systems. Pros Price, nothing else. Looked to be easy to start, but looks are deceiving. Cons Technology integration is poor, customer support results inadequate, no real solutions to problems Review Source HG Hope G. Senior Talent Education Management Used the software for: 1-2 years ### "Dial Pad Saves The Day!" January 27, 2021 4.0 I really love this resource Pros The pivot from working in an office to remotely would have been a challenge without Dial Pad. As a recruiter, this is necessity for productivity. Dial Pad saves the day! Cons At times ( not often) the sound quality can be less than desirable. Review Source BM Bryan M. Co-founder Wireless Used the software for: 1-2 years ### "A business phone line even though my business is virtual" October 2, 2018 5.0 Pros The iOS and Android apps are both great; no issues with the desktop app either. The call transcripts are pretty accurate and the analytics are useful. We use Google Suite so the integration is great there too. Cons Haven't really ran into any hangups with the app. Review Source CB Chris B. Refill Technician Hospital & Health Care Used the software for: 6-12 months ### "Easy to use" January 27, 2021 5.0 It is very easy to use and navigate around it. I never really had to read or immerge myself to train and get use to the program. You can link your personal phone and still receive and make an outgoing call without having to use your personal number. Pros I have been using it and never really had a major problem and if I get a minor issue they are very quick to resolve it. Cons I can't complain because it has the feature that allows user to put themselves on \[ DO NOT DISTURB \] Review Source JM Juan M. Operations Supervisor Outsourcing/Offshoring Used the software for: 6-12 months ### "Easy to make calls" December 15, 2023 4.0 Pros It's a great app for calls and multi calls, also works as chat. Cons So far, I have no cons with using the app. Review Source JR Joshua R. insurance broker Insurance Used the software for: 6-12 months ### "Great VoIP system!" December 9, 2020 5.0 Great experience. Tried multiple other companies before finding them. Don't waste your time anywhere else Pros strong and flexible 3 way calling. I can add people and boot people as i please. Cons pro version is only available with 3 or more users Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) glitchy Review Source WK Will K. Senior Account Manager Semiconductors Used the software for: 1-2 years ### "Love it " April 18, 2022 5.0 Fantastic! Pros Its easy to use and makes my job waaaay easier! Cons nothing! I highly recommend! It makes my job easier remote working a breeze! Review Source Jonathan T. Co-Founder Internet Used the software for: Less than 6 months ### "My Computer (and mobile) are My Business Phone" January 15, 2019 5.0 I'm very happy with Dialpad. We use it for all our employees' phones. Pros I am a HUGE fan that my dialpad number rings on my computer AND my mobile phone. This makes it really easy to make sure I am available for calls and ready to help customers. Cons There have been a few times where the audio hasn't connected properly to my headset, but there's a decent chance it's been user error. Review Source VR Verified Reviewer Managing Partner Management Consulting Used the software for: 1-2 years ### "Future of office telephony" March 12, 2019 5.0 Great service. Pros Easy installation and deployment, great integrations and add-on features like recordings. Our employees really like it! Cons New iPhone App Store upgrade makes seamless calling a little slower because number needs to be confirmed. Review Source VR Verified Reviewer Customer Adoption Associate Manager Computer Software Used the software for: Less than 6 months ### "Best Cloud-based Phone System" May 26, 2020 5.0 We are using Dialpad for both outbound calling to customers, as well as internal call accross the business Pros The best thing Ive found with Dialpad is the ease of use accross the desktop and mobile application. The tool is extremely intuitive and great for working remotely. Cons I have yet to run into any issues while using this platform. It is reliable, steady and very easy to use. Review Source MC Moshe C. Nectwork and Systems Engineer Internet Used the software for: 1-2 years ### "I use Dialpad in a daily base, easy and friendly to use, the quality is great !" December 15, 2020 5.0 I use Dialpad in a daily base, easy and friendly to use, the quality is great ! Pros What I most like is: 1) Easy to use 2) Friendly to use 3) Great quality is great Cons Contacts should be merged with my Outlook. Reason for choosing Dialpad No, Dialpad was recommended by other friends. Review Source SS Saahil S. Business Development Analyst Information Technology and Services Used the software for: 1-2 years ### "Best Communication Tool" December 8, 2020 5.0 My overall experience is very good. It has some awesome features. Pros The ability to use it almost all over the world and can be used both in mobiles as well as in pc or laptops. Cons I like everything about this software. So far i didn't dislike anything. Review Source MW Matthew W. Home Inspector Real Estate Used the software for: Less than 6 months ### "Dialpad is AWESOME. Highly Recommend!" April 18, 2022 5.0 Overall I've had a wonderful experience with dial pad and expect to keep using them in the future. Pros I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business. Also love the speech to text feature for voicemail, and the AI transcribed phone calls. Cons I wish it was a little more affordable for a one-man business, but as my team grows this will undoubtedly pay for itself. Review Source JS Jacob S. Systems Admin Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great VOIP solution" March 4, 2019 5.0 I'm really happy that I don't have to worry about an on premises solution any longer. We have better analytics. It was really simple to set up. Pros This has been a great solution for my 24/7/365 business. Communication is key for us and Dialpad allows us to be extremely flexible with the ability to use a desk phone or PC/phone app. They are also able to patch their apps really quickly and seamlessly. We also use one fax line and have not had any issues. Their website for both users and admins is extremely helpful for both beginner and advanced users. Cons The apps aren't perfect and there are UI differences between IOS and Android. And a few quirks between the apps and desk phones syncing but nothing major. I would like to see more customizable contact lists. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.