# Page 16 | Dialpad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 16 - Is Dialpad the right Sales Enablement solution for you? Explore 562 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190976/Dialpad-Sell/reviews --- Dialpad 4.2 (562) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 31st, 2026 # Page 16 - Reviews of Dialpad ## Showing most helpful reviews Showing 376-400 of 562 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jennifer L. Partner Medical Practice Used the software for: 1-2 years ### "Great Phone Option!" November 20, 2018 5.0 The greatest benefits that we see is the lack of needing hardware in our office while still being able to use a very robust system enabling us to transfer calls, have an auto attendant, hold music, etc. Pros Dialpad provides a great platform for our business phone needs. The software can be used on our cell phones, computers, and on desk phones as well which we find extremely helpful. Cons The only issue we have is when our internet gets spotty, we drop calls. Review Source Edward C. Used the software for: ### "Not yet perfect. But still far ahead from the competition." January 16, 2017 4.0 We recently switched from another platform to Dialpad and so far have had a great experience. The interfaces are very beautifully designed. The texting feature is convenient. And the iPhone app is easy to use and integrates well. The only downside I have seen so far is that disconnected phone numbers will ring for a while, and also sometimes the iPhone app can be a little spotty. (i.e. a call to your number won't ring your phone, only your desktop. Or if you're on a phone call with one number and someone else calls, sometimes it won't let you change to the other one) To be honest these things don't bother me that much because the Pros of Dialpad far outweigh the Cons. Review Source ME Memz E. Founder Media Production Used the software for: Less than 6 months ### "Options are terrible" September 5, 2022 3.0 Pros Support is terrible, options are terrible and extremely costly compared to the alternatives. No refunds, couldn't even downgrade my account without paying. Cons Everything is extra. What they advertise is misleading. Review Source Brittany N. Strategic Account Specialist Government Administration Used the software for: Less than 6 months ### "Great solution for joining phone calls" February 15, 2021 4.0 Overall, it has been super easy to call teams and clients from other countries where i do not have their contacts. Pros Dialpad has enabled teams across the entire organization to connect easily without moving by making phone calls from anywhere. Cons Dialpad has a lot of features which I don't use since I am not familiar to them as they're hectic to configure Review Source VT Vincent T. Used the software for: ### "Good but needs polishing " January 16, 2017 4.0 I've been using dialpad for 4-5 months. It's a great piece of software with tons of potential. However a few small easy to implement features (I'd imagine) are missing -No personal extensions -VoIP / iOS calling like Facebook messenger calls - have to finagle notifications to alerts for dialpad and have it forward call to your phone as your office line so that a) you can tell it's a work call and b) who's calling -the contacts functionally in dialpad is a disaster - I remove a phone number for a user and he user, is expect to not be billed for that user -SMS/mms was broken, got a support run around then they fixed it - seems the company forgot about the on the go small business user since the SoftBank deal and investment seed that was pretty impressive Calls are clear. The software itself is impressive. Both desktop and mobile. When dialing out from your contacts you aren't given the option to choose the number. Only when making a call with the new call button - so make sure your default settings are set. I do believe within the next year or two this will be the best phone solution there is. Just some work to do between now and then Review Source MC Michelle C. RevOps Associate Computer Software Used the software for: 2+ years ### "Admin Review" September 4, 2020 4.0 Helping direct calls to the right department. Pros Dialpad is very easy to deploy on new users and is easy for my users to pick up. Now with the entire company being WFH, the push to cellphone feature is very handy to ensure I don't miss any calls. Cons Sometimes the phone numbers in my area codes are not available and I have to wait a few days for one in my area code to be available, but that isn't Dialpad's problem. Review Source KG Katherine G. Account Manager Real Estate Used the software for: 6-12 months ### "Great way to stay in contact with clients!" January 20, 2020 5.0 Use on a daily basis and it is great! Great way to have 2 phones which out actually having two! Pros I love having something on my phone that isn't my actual phone number to give to my clients. Also great to set the "Do not Disturb" during meetings and not have my phone going off. Cons Some times it doesn't connect well to my headset and I have to go into their settings to test my mic a lot. Review Source VR Verified Reviewer Co-Founder Public Relations and Communications Used the software for: 1-2 years ### "Modern and well designed" April 25, 2019 5.0 Pros Really like the user interface and design of the platform. Feels fresh and modern. Definitely the best I've seen in this space. Cons Seems like there is some lag when speaking to people. I don't know why. Review Source DR Dan R. Director, IT Operations Computer Software Used the software for: 6-12 months ### "Supremely pleased" January 16, 2017 5.0 Making the switch from a legacy telephony provider to Dialpad has been the single smoothest transition I have ever had with a vendor. The on-boarding experience, the customer support, the excellent value, and no longer being locked into multi-year contracts for a service I want to consume flexibly. Dialpad has exceeded our expectations and untethered our internal teams from their legacy desk phones. Pros Ease of use, value, pace of innovation. Cons n/a Review Source SB Stephen B. Managing Member Insurance Used the software for: 2+ years ### "Dialpad" November 16, 2018 3.0 we are a distributed office so it allows us to get new hires on the phone in about 3 minutes Pros it is so portable wherever you are, including multiple computers and phones Cons no real customer support unless you pay extra. sometimes calls don't immediately connect Review Source MRMA Mostofa Rafat Mahdi A. Market Development Analyst Computer Software Used the software for: 1-2 years ### "Communication made seamless with Dialpad." August 13, 2020 4.0 Overall the experience has been pleasant and we have been using the solution with great success. Pros The deployment is easy. The operation is seamless. Cons Calender integration needs to improve. Call drops need to be improved. Review Source ML Marie L. Call Center Supervisor Consumer Services Used the software for: 6-12 months ### "THE best system I could find!" July 24, 2020 5.0 Solid 10, hands down and am recommending to all. Pros Easy to learn, use and their helpline/chat is impeccable!!! Our account manager answers any issues/questions we have right away. Cons Adding users for a better, less in price. We have temp workers during the summer but a bit much to add them for only 3-4 months. Reason for choosing Dialpad Needed the services that were offered, sold us! Review Source TW Tim W. Owner Insurance Used the software for: 2+ years ### "Dialpad" November 20, 2018 5.0 I can't recall in 3 years of using Dialpad ever having to call tech support or customer service. That shows how well the system works with zero down time. Pros Every feature under the sun, great price point, and excellent reliability. Cons I wish I would have signed up sooner :) Review Source VR Verified Reviewer realtor Real Estate Used the software for: 1-2 years ### "Love the phone system" March 18, 2019 5.0 Pros I absolutely love this phone system. It saves all the phone logs and so easy to use. I love how It makes calls right to my phone and my cell. Cons None. Using dialpad is great and have no issues. Review Source cG cherry G. Customer Rep Consumer Services Used the software for: 1-2 years ### "Overall review of Dialpad talk" October 20, 2020 5.0 I do not have a bad review. It is easy to use. Pros It is easy to use and can see who is on phone when you need to talk to another person in the company Cons We use a headset wish it was a ear piece or blue tube Review Source VR Verified Reviewer Technical Product Manager Computer Software Used the software for: I used a free trial ### "Great phone system" December 4, 2019 5.0 Good system overall that offers a very nice user experience. Pros This system has a fabulous integrations with google products. I also love that it is completely cloud based. Cons Although very rare, there were a few times where lag was experienced. Though I'm just nitpicking as it's not something that was experienced often. Review Source SJ Steaven J. Account Executive Telecommunications Used the software for: 1-2 years ### "Hurry Up And Buy" July 30, 2020 5.0 Pros You can do business across any device because of Dialpad Cons When there is no coverage (data) using my carrier sucks lol also there should be a notepad within dialpad when on the computer. Review Source MK Mohamad K. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Great VoIP product " April 22, 2022 5.0 Pros Dailpad is very user friendly and it integrates seamlessly with my Hubspot CRM and Google Calendar. The voice intelligence feature makes my job easier by capturing important action items I might have missed. I recommend this product to all recruiters and inside sales. Cons I wish you had the ability to organize your contacts in lists. Review Source sY shara Y. student advisor Education Management Used the software for: 1-2 years ### "Dial pad at work" November 6, 2019 4.0 Pros its super easy to use, practical, i really like how easy you can transfer a call and see if the person was available or not Cons i never had a issue with dialpad, for my is perfect Review Source CS Craig S. Operations Engineer Farming Used the software for: 6-12 months ### "DialPad Great Application for Company Communication" January 17, 2017 4.0 I find DialPad quite handy for reaching out to people in the company either by voice, or text. The interface is simple and the notifications (in OS X) make it so I don't miss messages. The support staff I have worked with are friendly and helpful - this is critical - management wants this stuff to just work, and the support staff makes it all come together. The reason I gave almost no 5\*'s... DailPad won't quit. No literally, it's insistence on staying running is my only problem with it. Other than that, All good. Pros EASY, Good support. Cons When I tell an application to quit, I don't want any back talk, dialogs, or confirmation buttons! Review Source Chris P. Partner Real Estate Used the software for: 6-12 months ### "Several communications solutions in one." September 12, 2019 4.0 Dialpad offers several great solutions for communications and virtual meeting facilitation. Pros By far the favorite is Uber Conference. We use that all the time for conference calls and screen sharing presentations and meetings. Cons Quality on VoIP can vary from use to use. At times it's a local connectivity issue, others its with the service itself. Review Source SS Sarah S. Office Manager Construction Used the software for: Less than 6 months ### "Reliable" January 27, 2021 4.0 We have found this to be a reliable phone service alternative to Vonage that we previously used. The price is right, the functionality is good, and we are pleased with the service. Pros Our team finds the chat function especially useful, as well as the ability to add callers to each existing call quickly and easily. Also the transcribe feature is very helpful. Cons Sometimes there is a lag that causes a delay in my words to be heard on the other end so conversations can be difficult, but it doesn't happen all the time. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Pricing Review Source RC Ron C. Retired Civic & Social Organization Used the software for: 6-12 months ### "Dialpad for Individuals" July 24, 2020 5.0 The benefits are amazing - each phone call is automatically transcribed which is pretty good. Allows you to block callers that are a general nuisance. Nowadays there are a lot of spam calls using a dialer and when you answer there is no one there. Pros Allows me to block certain phone numbers that just deserve to be blocked Cons To see a summary of the discussion, it sends me to a browser Review Source MA Marites A. Project Success Coordinator Facilities Services Used the software for: 6-12 months ### "Honest to Goodness Dialpad Review" March 12, 2019 4.0 Pros Dialpad is user-friendly. Although most of the time we encounter minor issues that can be handled right away and can be resolved by troubleshooting alone. Cons As a System Admin, I am the only one allowed to pull out call recordings. Is there a way that we can locate a certain recording just by name and number of the caller? Review Source VR Verified Reviewer BDR Real Estate Used the software for: Less than 6 months ### "Don’t recommend " February 4, 2021 3.0 I prefer to never use it again. Just simply didn’t add to my workflow. Pros It seemed fairly easy to implement and probably good for very small companies looking for a simple call app. Cons Not very robust and offers very limited features. It is crazy how caller id and common features are not included. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.