# ConvertCart Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ConvertCart the right Website Optimization Tools solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190983/ConvertCart-Tool-Suite/reviews --- ConvertCart 4.8 (45) [View alternatives](https://www.capterra.com/p/190983/ConvertCart-Tool-Suite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ConvertCart Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MC Mark C Digital Marketing DirectorHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “Positive impactConvertCart provides insightful suggestions on ways to enhance our user experience and to improve our shoppers experience.“ July 16, 2025 JD John D General ManagerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “They have drastically improved our revenue and the clear analytics illustrate their contributions.“ March 4, 2025 BD Brittany D Creative DirectorRetail, 51 - 200 employeesUsed the software for: 6-12 months. “Taking these optimizations off our internal plate has helped free up time while driving revenue.“ January 17, 2022 AG Art G CFOWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “Software offers great solutions and most importantly the customer support is top notch. “ March 7, 2022 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Boaz G. Digital Marketing Manager Consumer Electronics Used the software for: 2+ years ### "Great service for a better conversion rate" February 2, 2022 5.0 Very positive. The account managers are very professional and respond quickly. Pros It is very easy to see the ROI here. You run a test and easily see if it drives more sales. Cons It is hard to use it myself, but the account manager are taking care of it for me Review Source RL Russell L. CMO Retail Used the software for: 1-2 years ### "Full-Service Partner That Took Email & SMS Off My Plate" September 18, 2025 5.0 My experience with ConvertCart has been excellent. Their team is proactive with weekly calls and customized reporting, and they’ve even built custom SMS solutions for our BigCommerce setup Pros how hands-off they made the entire process. They handle everything—from designing and implementing our triggered emails to building custom SMS solutions—so I don’t have to worry about execution. Their weekly calls and tailored reporting keep us in the loop. Cons There really hasn’t been much to dislike. They are still working on their self service reporting interface, but then again, they provide me custom reports. Alternatives considered [Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) Reason for choosing ConvertCart ConvertCart is full service while Klaviyo would require me to create myself Review Source PC Patrick C. Director Retail Used the software for: Less than 6 months ### "Refusing to issue a refund for accidental payment" October 14, 2024 1.0 Extremely poor - 15 days since they charged me. I had previously cancelled their services. But they proceeded to bill me after this. Many times I’ve requested a refund but it’s still not been issued. Pros Poor communication. Not issuing refund for billing me after I cancelled their services. Cons Poor communication. Not issuing refund for billing me after I cancelled their services. 2 weeks later and still no refund. Review Source WS William S. Marketing Manager Internet Used the software for: 2+ years ### "ConvertCart Helps in More Ways Than You Thought You Need" January 18, 2022 5.0 Very good. ConvertCart continues to push us to try new things even if we are unsure of the results. The A/B testing is critical. Pros The software is easy to work with and most of the time has instant results. If we were to make a change in the backend, the change is applied instantly. Cons No real cons. ConvertCart design team does a good job of getting tasks done and our account manager presents them in a timely fashion. Alternatives considered [Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/) Reason for choosing ConvertCart We still use Shift4Shop for regular cart services, however they do not have the customer relation, design and functionality capacity that ConvertCart has. Review Source JM Joel M. Director of Marketing Health, Wellness and Fitness Used the software for: 1-2 years ### "Split Testing and improvements completed with a partnership." February 24, 2022 4.0 I've stayed with ConvertCart even after changing conversion rate specialists. If anything, my experience improved when I got my new specialist. My person is like an extension of my team, treats me with respect and care and strives to grow our business and share intimate knowledge to get us to the next level. Pros What I like most about the software is the partners that come with it. I have consultants that I'm able to work with at ConvertCart that bring well thought out projects to the table to improve our website's performance and conversion. With other split testing software you do all the work and it can still be expensive. ConvertCart brings consultation, analysis, design, development work and more. Cons I probably could not use this software on my own, but thankfully I have a great team at ConvertCart to assist me every step of the way. Switched from [Google Optimize 360](https://www.capterra.com/p/245589/Google-Optimize-360/) Cheaper, more service options, better assistance and a leap of faith. Review Source CC Chris C. Owner Sporting Goods Used the software for: Less than 6 months ### "Great A/B testing" September 30, 2020 5.0 Great support and team. Pros It is very flexible to run a variety of tests and provides detailed analytics regarding the results. Cons Nothing so far. They have been very helpful and the software has worked well. Reason for choosing ConvertCart It can be a fully managed solution with expert knowledge on site optimization. Review Source AH Andrew H. Director of Marketing Retail Used the software for: 2+ years ### "Great partners and good price" October 2, 2025 5.0 Its been great. \[sensitive content hidden\], our success manager, has always been attentive to our needs and worked with us on whatever we needed. We rarely got told "no" we couldnt do something. Pros Customer Support and Data Analysis. It was affordable considering the suite of tools you get. They are great for smaller teams. Cons The only "con" is that changes have to go through them and their developers, even for simple changes. Although, its probably best practice, I like to touch things myself. Review Source MC Mark C. Digital Marketing Director Hospitality Used the software for: 6-12 months ### "Positive impact on conversion value" July 16, 2025 5.0 Very good. ConvertCart provides insightful suggestions on ways to enhance our user experience and to improve our shoppers experience. Their project management, design and development team are creative and do a great job of working through challenges and implementing and testing campaigns. Pros Positive impactConvertCart provides insightful suggestions on ways to enhance our user experience and to improve our shoppers experience. Their project management, design and development team are creative and do a great job of working through challenges and implementing and testing campaigns. Cons There can be technical issues with sometimes with implementations however they are quick to respond. Review Source JD John D. General Manager Retail Used the software for: 2+ years ### "ConvertCart Is Excellent and You Should Use Them!" March 4, 2025 5.0 I've been working with ConvertCart for quite a few years and can't say enough good things about them. They have drastically improved our revenue and the clear analytics illustrate their contributions. Pros ConvertCart is constantly working and finding new ways to increase your conversions in turn revenue. They extensively review your analytics data and help identify areas of improvement. Cons I don't really have any noticeable cons related to ConvertCart. Review Source TP Todd P. President Cosmetics Used the software for: 1-2 years ### "ConvertCart is Great!" May 9, 2025 5.0 I've been with them for the last year and a half and it's been like an extension of my team. I feel grateful for their team. Pros They are constantly coming up with new ways to increase ROI and track the data to make the best decisions. Cons If you have a lot of moving parts sometimes communication call fall through the cracks a bit. But, they always do a great job, so no real issues. Review Source CL Christian L. Director Food & Beverages Used the software for: 6-12 months ### "Convert cart is a good value with solid support" February 18, 2022 5.0 Pros The setup process is easy and support is abundantly available Cons Bit of a learning curve but the team is dedicated and there to help us succeed Review Source PM Philip M. President Luxury Goods & Jewelry Used the software for: 6-12 months ### "ConvertCart you won't regret it" September 29, 2020 5.0 I enjoy the weekly or bi-weekly meeting with the development team and them showing us the progress of current campaigns and ideas for new campaigns. Pros We really enjoy the increased sales and conversions. Cons Its takes a while to develop each campaign, but this is necessary to get the A/B testing correct. Review Source OS Oladipo S. Digital Marketer Computer Software Used the software for: Less than 6 months ### "Simple Conversion Optimization Tool Suite" February 4, 2021 5.0 Pros This software is super cool and very effective, Its features Include: \* Good Customer Support System \* It includes 16 effective and major tools that help you in your Product and Store Management. \* Easy integration with e-commerce platforms like Shopify, BigCommerce, Magento e.t.c. \* It also helps in Product recommendations, Reviews, analytics, and AB/Testing Cons Didn't really find any similar or alternative software to ConvertCart. So, maybe If I find one, I can get cons, but for now, this software is super cool. Review Source LS Lance S. Owner Retail Used the software for: 1-2 years ### "Convertcart Does Convert" September 29, 2020 4.0 Pros Flexible and Customizable so that any custom items I want on my website were easily changed Cons Changes take too long and sometimes days Review Source SA Siddhant A. Product Manager Apparel & Fashion Used the software for: Less than 6 months ### "Great team to work with" September 27, 2020 5.0 Pros The new features were added to the site very quickly. Making adjustments and tweaks is very easy to do, can be done through the platform. The statistics dashboards are very detailed and available for every new feature. Cons Some of the statistics can be hard to understand as it's not clear what values/metrics are being used for the calculations. Review Source TH Tom H. Consultant Apparel & Fashion Used the software for: 1-2 years ### "Excellent value for money" March 25, 2025 5.0 Pros Great service - technically sound and always happy to make something bespoke if it's the best option for us. Cons It works best when you partner your design team with their dev expertise, to keep the look seamless. Review Source BG Bryan G. founder Consumer Goods Used the software for: Less than 6 months ### "Great experience" March 5, 2025 5.0 Very good. The team has some great ideas. Implementation is always easy and almost never needs altering. Pros Many fantastic options. Great support from the team. Cons Nothing to complain about. They seem to operate with a very efficient system. Review Source MC Matthew C. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great conversion tool!" March 19, 2025 5.0 I have had in increase in conversions from using Convert Cart Pros How easy it is to set up and the reporting is great. Cons Nothing to dislike about them, they are great! Review Source KH Kurtis H. President Retail Used the software for: 6-12 months ### "Conversion Optimization at it's Best" January 17, 2022 5.0 My experience has been very positive and will continue to use their services for the foreseeable future. Pros The convert cart team has worked really well with us and making sure that things are communicated. They have been able to present optimizations for conversions that we were unable to do previously. They are constantly updating us on a weekly basis and coming up with new features to implement. Cons When it comes to the back end of the software, it can be overwhelming with all of the features, but truthfully since they handle everything on the backend, there is really no reason for me to go in and modify anything. If I wanted to, I would need to learn more about it to make sure that things were being setup correctly if I were the one doing it, but this is not a concern since it is fully managed by convert cart. Review Source HS Hayden S. Webmaster Wholesale Used the software for: 2+ years ### "ConverCart is great! Best site search site and conversion tracking available." January 18, 2022 5.0 We've had a very good experience with ConvertCart. Meeting with them to discuss new ideas feels like meeting with members of your own team. Pros ConvertCart built a custom search bar engine for our site. It's incredible. Much easier to use and customize than their competitors. Cons ConvertCart's user interface can be confusing because it's so robust. But their support team is always available to guide us in the right direction. Reason for choosing ConvertCart They offered a custom site search engine in addition to all their other services. The pricing was very fair for everything we got. Review Source CD Chet D. Website Marketing Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Conversion Rate Optimization Service with Excellent Support" September 8, 2020 5.0 Our experience with ConvertCart has been very positive. Any software or service that delivers ROI is going to leave a positive impression, however the professional and friendly support we've received from ConvertCart has made us big fans. I don't hesitate to recommend ConvertCart. Pros We use ConvertCart to split test page content, make product recommendations, trigger browse/cart recovery emails, and more. Other than the (very) positive and easily trackable ROI, the best part of the service is the phenomenal support. Our long-term account rep \[SENSITIVE CONTENT HIDDEN\] provides easy-to-understand reporting every week and helps surface additional CRO opportunities. In addition, the ConvertCart team is always ready to help use their software to support innovative marketing strategies, even outside scope. Cons The only real challenge we've run into with ConvertCart is portability. This may be obvious, but once features like product recommendation widgets are implemented, those features are live only as long as the service continues to be used. As a result, part of our team's strategy has been to test features with ConvertCart, then rebuild successful results on our end. It would be great if features were discrete packages that would stick around even if the service were stopped. With the highly reasonable service cost and excellent support, it's easy to overlook this. Review Source RR Ramon R. IT Manager Retail Used the software for: 6-12 months ### "ConvertCart: Amazing Team" January 26, 2022 5.0 The team is great and communication is top notch. Pros It's easy to use. The dashboard is pretty straightforward. Cons I haven't noticed anything that I would consider a thorn. Review Source PE Pamela E. V.P. Operations Publishing Used the software for: 1-2 years ### "Excellent Company!" January 16, 2022 5.0 Excellent! In the time we have been with Convert Cart, they have helped us reach our goals to increase sales. They consistently come up with new ideas and way to convert our customers into paying customers. Pros I like how it blends into the design and use of our website, and does not slow down our pages. I'm impressed with the reports and statistics. It helps us see how customers are using our website and where improvments can be made. Cons I have found no problems with this software. We are 100% satisfied. Review Source GG Glynn G. President Retail Used the software for: 2+ years ### "4+ years with ConvertCart and still going strong!" February 17, 2022 5.0 I have been a client of ConvertCart for more than 4 years. The success of my business is very important to them. They have worked very hard on numerous campaigns over the years. When something isn't successful they recognize it early and move on to something else. They work harder for me than any company I've ever been affiliated with. My business is definitely more successful because of their efforts. Pros I like that the software is adaptable for my company's needs. The ecommerce business can change on a dime; it's unpredictable. ConvertCart is on top of all of the current trends and very aware of what is going on in my industry. Cons I have no complaints about ConvertCart. Review Source AB Alex B. Online Operations E-Learning Used the software for: 2+ years ### "ConvertCart for custom conversion forms and campaigns" February 1, 2022 5.0 Our experience with Convertcart has been great. Pros Convertcart works with you to create custom opt ins, social proof, and other forms for maximizing conversion on your website. They do all the heavy lifting of creating and implementing the campaigns with room for you to request edits as needed . Cons The back-end is still a little messy to engage with as a user/admin, but they are working on it. We've also had several Client Success Managers over the years, so it seems that they may have some turnover in that department. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.