--- title: "Firefly Reservations Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Firefly Reservations Software - reviews, pricing plans, popular comparisons to other Campground Management products and more." source_url: "https://www.capterra.com/p/190984/Firefly-Reservations/" page_type: "product" language: "en" --- # Firefly Reservations Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Firefly Reservations ## What is Firefly Reservations? Maximize your campground's potential with Firefly Reservations, a comprehensive solution designed for both short-term and long-term stays. Our user-friendly platform simplifies the booking process and improves financial transactions. Our effortless online reservation system features an easy-to-navigate interface, perfect for managing various reservation types. Automated payment processing ensures timely transactions and better cash flow management. Engage your guests with automated email notifications for payments and reminders about their upcoming arrivals and departures. Additionally, a self-service kiosk and guest portal provide a convenient check-in process and enhance guest control over their reservations and payments. With Firefly Reservations, manage your campground efficiently and enhance the guest experience from start to finish. ## What is Firefly Reservations used for? [Campground Management](https://www.capterra.com/campground-management-software/)[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/) Top alternative Featured Overall rating Based on 58 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $3.5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Firefly Reservations?[Manage this product listing](https://www.g2.com/products/firefly-reservations/claim_requests/new?auto=true) Rating Breakdown 4.6 +− Features4.4 Value for Money4.7 Ease of Use4.7 Customer Service4.9 Rating Breakdown 4.6 Features4.4 Value for Money4.7 Ease of Use4.7 Customer Service4.9 ## Firefly Reservations Reviewers Verdict Updated August 2026 AI summary - Firefly Reservations is a good fit for RV park and campground operators seeking a user-friendly reservation platform. - Users appreciate its easy setup, responsive support, customizable features, and helpful training resources. - It helps teams manage bookings efficiently, onboard new staff quickly, and handle day-to-day park operations with less hassle. - Buyers report negative points such as evolving pricing, limited payment options, and some integration challenges with other systems. - It serves smaller parks and those prioritizing ease of use, but buyers with complex needs or payment preferences may want to evaluate alternatives. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Firefly Reservations 4.6 (58) VS. [4.5 (90)](https://www.capterra.com/p/176517/Campspot/reviews/) Starting Price $3.5 Other Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (58) Ease Of Use 4.3 (16) Value For Money 4.7 (56) Value For Money 4.6 (16) Customer Service 4.9 (54) Customer Service 4.6 (16) ## Firefly Reservations alternatives Highest Rated [4.9 (25)](https://www.capterra.com/p/251297/Park/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.9 (14)](https://www.capterra.com/p/187942/CampLife/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Let's Camp](https://www.capterra.com/p/10023961/Lets-Camp/) [4.9 (16)](https://www.capterra.com/p/10023961/Lets-Camp/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10023961/Lets-Camp/) [View all alternatives](https://www.capterra.com/p/190984/Firefly-Reservations/alternatives/) ## FAQs about Firefly Reservations Overview ### What problems does Firefly Reservations solve? Firefly Reservations solves time-consuming campground and rental booking workflows by simplifying setup, training, and daily reservation management. It reduces manual scheduling, guest check-in friction, and repetitive updates with kiosks, guest portals, reservation grids, cloning, exports, and custom emails. Campground operators, seasonal property managers, and front-desk staff benefit most. Answer based on 26 reviews Overview ### Which roles and teams benefit most from Firefly Reservations? Firefly Reservations is most used by owners, managers, and campground or facility directors who oversee bookings, site availability, and guest operations. Office managers and administrative staff rely on it to handle reservations, payments, and customer records, while executives and finance leaders use it to monitor revenue, streamline reporting, and improve operational visibility. Answer based on 58 reviews Overview ### What company size and industries is Firefly Reservations built for? Firefly Reservations is built primarily for small businesses, which account for 97% of reviewers, especially in Hospitality at 34%. It serves campgrounds, RV parks, boat marinas, storage, and mobile home parks, with additional use in Recreational Facilities and Services at 24% and Leisure, Travel & Tourism at 19%, mainly for campground management. Answer based on 58 reviews Features and Usability ### What are the key features of Firefly Reservations? Firefly Reservations includes core reservation management tools like online booking, a reservation grid, and calendar management, plus guest payment features such as credit card processing, recurring billing, invoicing, and payment reminders. Differentiators include a guest portal, kiosk check-in, utility billing, reporting, and customizable email templates. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does Firefly Reservations integrate with? Firefly Reservations integrates with Credit Card Terminal and Fiserv for payment processing and card transactions. These cataloged integrations connect the reservation system with point-of-sale and merchant services tools, covering the core payment workflows most operators need. Answer based on 4 reviews Getting Started and Support ### How easy is it to onboard and train a team on Firefly Reservations? Firefly Reservations is generally quick to onboard, with live online sessions, webinars, documentation, and videos that help new staff learn fast. Reviewers describe the interface as intuitive and say frontline staff and nontechnical users can start quickly, while owners and admins may need more time to learn advanced features and setup options. Answer based on 16 reviews Getting Started and Support ### What customer support options does Firefly Reservations offer, and how do users rate the experience? Firefly Reservations offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as fast, detailed, and willing to implement requested changes, with phone access especially appreciated. A few reviewers report weaker communication, occasional slow issue resolution, and some frustration during outages or account tasks like password resets. Answer based on 26 reviews Features and Usability ### How well does Firefly Reservations handle reservations? Firefly Reservations makes day-to-day booking management easier with online reservations, a live availability grid, recurring billing, and guest self-service. Campgrounds, RV parks, and remote managers often like the speed and setup simplicity, though some users want easier reservation edits, clearer calendar views, and more control over date changes. Answer based on 28 reviews Features and Usability ### What features does Firefly Reservations offer? Firefly Reservations offers online booking, a guest portal, kiosk check-in, point of sale, payment processing, reporting, maps, and email automation. Small campground and RV park teams often find the feature set easy to learn, but some businesses want deeper integrations, more report customization, and added billing or editing flexibility. Answer based on 23 reviews ## Features AI summary Based on 227 Campground Management reviews Capterra data shows that buyers of campground management software rank the following features as their top priorities: - **Online Reservations** (**70%** of reviewers rated this feature as critical) - **Site Reservation Management** (**53%**) - **Online Booking** (**70%**) Firefly Reservations supports all three of the features reviewers rate most highly: **Online Reservations**, **Site Reservation Management**, and **Online Booking**. Together, these capabilities help businesses manage campsite availability, accept bookings through digital channels, and keep reservation details organized, allowing teams to handle day-to-day operations more efficiently and deliver a smoother guest booking experience. Online Reservations 4.8 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Make and manage reservations online Site Reservation Management 4.9 (16) 62.50% of 16 reviewers that rated this feature as important or highly important Create and manage reservations for individual camping sites/plots Guest Check-in/Check-out 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Rate Management 4.4 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Guest Communications 4.7 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Communicate with guests directly within the system Billing & Invoicing 4.8 (18) 66.67% of 18 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Firefly Reservations 47 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Electronic Payments: Electronically collect payments for goods or services - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Geographic Maps: Visualize locations on a map - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Communications: Communicate with guests directly within the system - Historical Reporting: Information, data and reports that are being tracked over time - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Online Reservations: Make and manage reservations online - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Site Maps: Manage site maps showing plots, availability, utilities etc. - Site Reservation Management: Create and manage reservations for individual camping sites/plots - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Utility Billing: Measure, collect and manage the billing for utility usage including water, electricity, gas, sewage and more - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.4 (58) 4.4 Based on 58 reviews ## Pricing Value for money 4.7 (56) Free Trial [View pricing plan details](https://www.capterra.com/p/190984/Firefly-Reservations/pricing/) Reservation Fee $3.50 Other, It includes: - Online Reservations - Interactive map - Ongoing reservations - Automated guest emails - Automatic recurring payments - Add-ons - Point-of-sale - Send mass email to guests - Record utilities quickly - Multiple payment methods - Custom email templates - Dynamic rates - Reservation grid - Reservation & email history - Guest portal - Self-serve kiosk - Dashboard - Lock fees - Dynamic deposits - Custom reservation fees - Tax rules - Easy group management - Availability calendars - Reservation waitlist - Reports - Pass processing fees to guests - Multiple properties - SMS messaging (extra cost from provider) Value for money 4.7 (56) 4.7 Based on 56 reviews ## Integrations [ Fiserv](https://www.capterra.com/p/191108/First-Data-Payment-Processing/)[ Credit Card Terminal](https://www.capterra.com/p/171168/Credit-Card-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (54) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (54) 4.9 Based on 54 reviews ## User reviews Overall rating 4.6 Based on 58 reviews Filter by rating 5(40) 4(16) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent Matthew L. Operations Support Lead Hospitality ### "Great Product for Campground Reservations " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 28, 2026 The experience with the software was an overall positive we enjoyed the ease of use of the software and the ability to keep our guests happy. Pros It was streamlined and you could customize it to fit the campground management needs of our campground. The booking features allowed our guests to schedule online and book their stay with us easily. Cons Little bulky on the campground side although easy to navigate it took a little time to do what we needed to do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NK Nicole K. Operations Hospitality ### "Very disatisfied overall" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2024 We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review. Pros Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal. Cons There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues. Switched from [ASTRA Pro](https://www.capterra.com/p/212888/ASTRA-Pro/) No choice due to Aspira purchasing ASTRA. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gary P. Reservations Human Resources ### "Make reservations anytime and from anywhere" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 August 21, 2024 A good program that is cloud based which makes you able to see and make a reservation any time or place.? Pros Easy to learn with all the reports that you need. Cons Customers can't change reservation dates or sites. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) Firefly combined with Astra and made Firefly a better product Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ND Nynke D. Manager Recreational Facilities and Services ### "Great reservation software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 18, 2024 Easy to make reservations. Easy to add electrical charges. Easy to "bill" people. Pros Fairly easy to use. Great customer service. Cons Sometimes credits get a little tricky. I do not like "deleting" charges. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KW Kayla W. Secretary Facilities Services ### "Firefly rocks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 I like using firefly for all of our reservation needs Pros The fact that firefly is easy to maneuver. Cons Not much. Took some time to get used to. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. WB Wendy B. Manager Hospitality ### "Firefly is a great program, highly recommend. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 Excellent, fast and easy to use. MUCH better that Campspot. Pros Firefly is fast and responsive. One of the things I love is the option of being able to drag a reservation to a new site from the grid. Cons Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night. And the kiosk check in should have an option for guest to pay the balance when checking in. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot was slow and unresponsive. They constantly blamed history or cookies for EVERY problem. Support was eh. Alternatives considered [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reasons for choosing Firefly Reservations Honestly, Good \[sensitive content hidden\] wasn't taking new customers yet and we really wanted out of Campspot, Good \[sensitive content hidden\] recommend Firefly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DN Denise N. Manager Hospitality ### "The BEST Reservation System EVER" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful. Pros Easy to use. Love the info and notes we can save in a guests file. Cons You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) It was an upgrade and we wanted to stay with them. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) [Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reasons for choosing Firefly Reservations Previous experience with ASPIRA. Trusted the employees we had worked with. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JH James H. Owner Recreational Facilities and Services ### "Council Road" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 16, 2024 My experience has been very positive with the use of Firefly software Pros Ease of moving from screen-to-screen has been a welcomed experience for my team. Cons Time to reset password if a customer is waiting Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Too many software changes. The need to go from screen to screen to complete a customers reservation. Alternatives considered [Campground Commander](https://www.capterra.com/p/199147/Campground-Commander/) Reasons for choosing Firefly Reservations Ease of use to complete a customer’s request. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CA Cheryl A. Fair Assistant Government Relations ### "What Did I Do Before Firefly?!?!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 August 16, 2024 It has been a good one from start to finish...the tutorials were easy to follow, setting up our site was user-friendly, and then everything it offers...more even than what we need, is incredible and helpful! Pros These ease in entering information, editing information, and just getting around the site as an administrator. Cons It was more not being able to also collect a fee, but that will change in 2025 with the ability to use BridgePay for payments, which is what my County uses. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Lisa R. Office manager Recreational Facilities and Services ### "User friendly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2024 Overall it has definitely made life easier! Pros It’s easy to use and set up. Also new staff members can begin using it right away without a lengthy training period. Cons Not currently compatible with Apple Pay Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/190984/Firefly-Reservations/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.