--- title: "Firefly Reservations Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Firefly Reservations the right Campground Management solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/190984/Firefly-Reservations/reviews/" page_type: "reviews" language: "en" --- Firefly Reservations 4.6 (58) [View alternatives](https://www.capterra.com/p/190984/Firefly-Reservations/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Firefly Reservations Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews DN Denise N ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Love the info and notes we can save in a guests file.“ August 16, 2024 EW Emily W Asset ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver!“ August 14, 2024 NK Nicole K OperationsHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “This might be fine for very simple parks with limited offers, rates, etc.“ August 22, 2024 EW Emily W Asset ManagerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: Less than 6 months. “Not once did they make me feel like they were being pushy. “ August 14, 2024 DL Devlin L OwnerLeisure, Travel & Tourism, Self-employedUsed the software for: 1-2 years. “This is a complete solution for your RV and Camping software.“ August 14, 2024 JC Jennifer C AccountantNon-Profit Organization Management, 201 - 500 employeesUsed the software for: 6-12 months. “The nature of these types of reservations makes it difficult to incorporate into the accrual accounting system our organization uses.“ April 29, 2021 CA Cheryl A Fair AssistantGovernment Relations, 11 - 50 employeesUsed the software for: 1-2 years. “It has been a good one from start to finish...the tutorials were easy to follow, setting up our site was user-friendly, and then everything it offers...more even than what we need, is incredible and helpful!“ August 16, 2024 AB Anise B COOHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “There are still features that we need or flexibility or workarounds in the current features that we either have to do or frustrates me because it causes more work. “ May 4, 2021 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew L. Operations Support Lead Hospitality Used the software for: 2+ years ### "Great Product for Campground Reservations " July 28, 2026 4.0 The experience with the software was an overall positive we enjoyed the ease of use of the software and the ability to keep our guests happy. Pros It was streamlined and you could customize it to fit the campground management needs of our campground. The booking features allowed our guests to schedule online and book their stay with us easily. Cons Little bulky on the campground side although easy to navigate it took a little time to do what we needed to do. Review Source Kyle C. General Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Automate your campground" October 9, 2023 5.0 Pros I depend daily on the online bookings, the rate management, and photos of each site. I love that customers can automate their billing - I never see their credit card number, which builds trust.I manage 100% of this from remote. My manager has her own account with limited access and she can do much of the work from a tablet at her house. It's a great tool. Cons Managing my rates is very complex. If you want different rates per site type, with discounts based on the number of days they stay, then it gets to be a challenge to set up. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[CampLife](https://www.capterra.com/p/187942/CampLife/) Reason for choosing Firefly Reservations Excellent features, no minimum number of bookings / month, and reasonable price Review Source NK Nicole K. Operations Hospitality Used the software for: 6-12 months ### "Very disatisfied overall" August 22, 2024 2.0 We were forced into Firefly when Astra was bought out. Overall, the reporting as been inadequate, customer support subpar, and the general lack of communication to resolve issues has been terrible. Which is was has finally prompted this review. Pros Firefly seems like a decent looking software, with a major lack of functionality. This might be fine for very simple parks with limited offers, rates, etc. We didn't mind the online booking portal. Cons There are many. The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional). Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you. However, an excel sheet might cause you and your accountant less issues. Switched from [ASTRA Pro](https://www.capterra.com/p/212888/ASTRA-Pro/) No choice due to Aspira purchasing ASTRA. Review Source EW Emily W. Asset Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Make the switch!" August 14, 2024 5.0 The onboarding and support team have been great to work with. I started testing Firefly 2 years before we actually committed. Not once did they make me feel like they were being pushy. I would've expected a lack of response after it took me so long to move forward but I still got the same support, response time and assistance I did from when I first started inquiring about them. Pros Extremely easy to use. We have both short term and seasonal reservations and it works well for both. I had our entire campground (186 units) set up in about 10 minutes. The invoicing is so easy to read, and the guest portal is extremely easy to use. Cons I'm not able to right click and open a new tab on any of the links, this has been frustrating specifically for POS items. When adding the POS inventory, even if I changed the sort options, after saving the item, it brings me back to page one, in a different sort order.  If there was an ability to save, and then go to the next item the same way I can make a change to a single unit and then click to the next item, or if I'm on page 10, it would bring me back to page 10 after saving, that would be a huge time saver! Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Campspot was a nightmare with tracking invoicing, charges, billing etc. Separating group reservations took at least an hour. Review Source CC Cole C. Manager Hospitality Used the software for: Less than 6 months ### "Next level booking software that has the power but not the hefty price tag." February 2, 2022 5.0 Pros We like all of the features so far, but what we enjoy the most is that we have streamlined quite a few things with Firefly. For example, all of our credit card processing can be done within Firefly for reservations and our campground store. Firefly has a very user friendly guest portal and even a kiosk option so we don't always have to be at the office when someone comes to check in. Cons There are some work arounds like we have certain rental types where we don't want guests to book the day of and there are other rental types where this would be fine. Firefly doesn't have this functionality yet. Alternatives considered [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) Reason for choosing Firefly Reservations ResNexus seemed to have way to many work arounds and we read that the billing and invoicing got messed up quite a bit for guests. Switched from [Lodgify](https://www.capterra.com/p/131924/Lodgify/) Firefly offers better campground management and is a lot better deal in price. Review Source CA Clay A. Owner Hospitality Used the software for: 6-12 months ### "This app makes my life SO MUCH EASIER, much easier to use than Resnexus" July 31, 2019 5.0 Man I love this app so much, it has made running this park so smooth. They use the term 'Put your property on autopilot' and that is basically what they have done. So much just happens automatically now, so that's that much less I have to do manually so I can focus on maintaining and improving the park. Compared to the other systems I considered, they were either very clunky and buggy (I used Resnexus for a while before I got frustrated and found Firefly), or they were just too expensive. So many of them charge huge setup fees which I don't get. So price is also a huge plus with Firefly, much more affordable that most of the other options. I also don't like per reservation fees that can really add up over time, a lot of systems have gone that direction but no fees with firefly which I like. Pros I love the reservation grid. When people call checking on availability, I can just pull up the grid on my phone or computer and let them know what the future availability looks like. If they want to book, I just send them to my website and tell them to book there, since all reservations are made online. All the payments are funneled into my bank account after a couple days, it's so easy. We have a lot of long term guests, and we have recurring charges set up with automatic payments so we are always getting paid on time. Monthly guests pay their own electricity, so once a month when we get all the readings, it is so easy to enter all the readings on one page, and set up scheduled payments for them all. This used to take me hours in Resnexus. I had to navigate to the unit, open the utility recording page, save the reading, create an invoice, remove unwanted charges from the invoice, send the invoice with a note saying payments would be processed in 2 days, then remember to come back in 2 days and process the payments. This process had to be repeated for EVERY UNIT! It was so much work. Now I do it all in less than 5 minutes. Also our old system did not automatically process monthly rent payments so I had to remember to do so for each guest when their new month started. Firefly does this automatically, and shows alerts when a guest is behind on payments. It also automatically sends them emails when payment fails so they can fix it in the guest portal. Cons I'd like to see more reports, but they are adding new features pretty rapidly so they say new reports are coming soon. I'd like to see a report that shows how many people were unable to reserve a space from the reservation portal because there were no units available. They told me this report is on it's way, so i'm excited for those metrics to help me decide how much to grow my park. Alternatives considered [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/)[RoverPass](https://www.capterra.com/p/165353/RoverPass/)[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[CampLife](https://www.capterra.com/p/187942/CampLife/) Reason for choosing Firefly Reservations Price mostly - the other options have huge setup fees and/or per reservation fee which can add up FAST ($5-7 per reservation, all it takes is 10-15 reservations a month and your already more than the monthly price). Also all features are included with all Firefly plans, like the guest portal, kiosk, and automated emails. Most of those systems start getting into hundreds of dollars per month for those features, so Firefly offered good value. After watching some demo videos of the others, Firefly just seemed way more simple to me as well. I'm not very tech savvy but I have no problems finding my way around Firefly Reservations. Switched from [Euna Procurement](https://www.capterra.com/p/138928/Bonfire/)[RoverPass](https://www.capterra.com/p/165353/RoverPass/)[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/)[CampLife](https://www.capterra.com/p/187942/CampLife/) Resnexus is a pretty old system, and it looks like it. It is just way too clunky. It has a lot of features, but they are not intuitive at all. It didn't automatically process payments for my monthly guests (well they introduced this feature, but it was trying to charge them multiple future months rent at the same time, it was very buggy so I didn't trust it). Recording electricity every month was my biggest problem, I dreaded it so much. It took so many steps just to record the reading, send notifications about the upcoming bill, and process the payment a couple days later. When I saw how easy it was with Firefly, I was sold right then. I do it all on one page now. I used to have a google calendar setup with reminders to come and process payments, send charge emails etc, but now Firefly does most things for me automatically. Review Source Response from Aspira August 2, 2019 Wow, thanks for the kind words Clay, glad we could help you put your campground on autopilot! CD Courtney D. Owner Hospitality Used the software for: 1-2 years ### "Excellent booking software for campgrounds." August 15, 2024 5.0 Fantastic. Customer service is on point. Improvements are being made all the time! Easy to set up and use. Customers love it. Pros Easy to set up and to make changes as we need to. Cons Reservation grid could be improved for "at a glance" use. Example - Color etc to distinguish between checked in or out reservations. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Canceled due to minimum payment per month. We are not open for 6 months but would have to pay for it while closed. Review Source DN Denise N. Manager Hospitality Used the software for: 1-2 years ### "The BEST Reservation System EVER" August 16, 2024 5.0 As a manager who has transitioned thru previous versions, it was almost "pain-free" when we upgraded. There were little issues, but they were addressed promptly. It is amazing what can all be done from this program. The knowledge base is easy to access and find answers. Customer Support is prompt and helpful. Pros Easy to use. Love the info and notes we can save in a guests file. Cons You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[Campground Solutions Reservation and Management System](https://www.capterra.com/p/171003/CampgroundBooking/) Reason for choosing Firefly Reservations Previous experience with ASPIRA. Trusted the employees we had worked with. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) It was an upgrade and we wanted to stay with them. Review Source JH JIm H. Owner Real Estate Used the software for: Less than 6 months ### "Understandable and it works. " December 24, 2021 5.0 This is a breath of fresh air. We come from Campspot where everything seems a mystery. I look for a product that can basically be understood by clicking around and seeing how its laid out. This product is simple to use. It allows us to enter a group of summer requests without credit cards etc and play around with who goes where. Then call and lock in the customers. We can easily see who is locked in with a credit card deposit right on the reservation spread. It has contactless registration, a tenant portal and even Kiosk support. Kind of Covid friendly. It also has a very easy to use Point of sale. My staff was able to run this with minimum training. Pros This software is simple to understand. Easy to use. New staff can train in quickly. As the owner I can understand how to edit rates, units and anything I need. So refreshing. And when I have a problem I email support and get an answer silly fast. (from someone who understands the question lol) Cons Im looking. .. So far I don't have a complaint. I just wanted camp software I could understand to handle reservations and payments. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Bonfire Campground Management](https://www.capterra.com/p/171000/Bonfire/) Reason for choosing Firefly Reservations Firefly gave free access to the program to test it. Such a simple concept. The others wanted to give a demo to hide the warts. It was just so understandable, I started to set up our campground to play around and suddenly I was doing stuff our software couldn't do without any training. It sold itself Could not be happier. Switched from [Campspot](https://www.capterra.com/p/176517/Campspot/) Struggled with changing pricing and controlling the system. Review Source VR Verified Reviewer Software Engineer Recreational Facilities and Services Used the software for: 6-12 months ### "Great Customer Experience " May 7, 2021 5.0 My overall experience has been very positive. The experience is great for customer, and is very intuitive and easy to set up for the administrator. It also includes lots of reports that help us track our growth with better bench marks. Pros The best part of Firefly is that it automates the reservation booking process. We no longer need a person available to take calls to book and manage existing reservations, because firefly does it all for us. The founder, Bradly, is always quick to response when we have questions, and was very helpful during the set up process. All of our customers also love how the online system allows for them to manage their reservations, including payment, all with their phone. Cons The biggest negative with Firefly is that there is no dedicated mobile app for iOS or Android. Users need use their mobile web browser or computer browser to use the system. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/)[Astra Camp Ground](https://www.capterra.com/p/147797/Astra/)[RoverPass](https://www.capterra.com/p/165353/RoverPass/)[Bonfire Campground Management](https://www.capterra.com/p/171000/Bonfire/) Reason for choosing Firefly Reservations Competitive pricing and easy to use trial period Review Source EM Elizabeth M. Executive DIrector Recreational Facilities and Services Used the software for: 6-12 months ### "Great site" May 4, 2021 4.0 Pros It has been easy for both our staff and our clients to use. The customer service has been awesome. It is so important to reach someone on the phone and we have experienced that on a regular basis. Cons There are few features it would be nice to more easily add and edit. Custom fields. Alternatives considered [Doodle](https://www.capterra.com/p/142620/Doodle/)[Calendly](https://www.capterra.com/p/148036/Calendly/) Reason for choosing Firefly Reservations because of the ease of use and the customer service Review Source ND Nynke D. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Great reservation software" August 18, 2024 5.0 Easy to make reservations. Easy to add electrical charges. Easy to "bill" people. Pros Fairly easy to use. Great customer service. Cons Sometimes credits get a little tricky. I do not like "deleting" charges. Review Source AB Anise B. COO Hospitality Used the software for: Less than 6 months ### "Central Texas RV Resort/Campground" May 4, 2021 4.0 Overall my experience is up and down but mostly good because the support is awesome and very responsive! Even if in the evening and I think I won't get a reply until the next day I sometimes have a response within a few minutes which is awesome because I feel pretty tech savvy so I do try to figure things out myself. Pros I love the fact that the program is easy to use, easy to understand and looks nice in the set up. I did have some help in setting up the system as well since we were crazy busy. Cons There are still features that we need or flexibility or workarounds in the current features that we either have to do or frustrates me because it causes more work. Multiple billing of line items (whether scheduled or not); not being able to credit something within the reservation if there is a quick adjustment needed; electric billing not being automatically applied to the rate (included, not separate), with description so it is one charge for the month for whatever date is set for the site payment. Review Source JH Jodean H. owner Leisure, Travel & Tourism Used the software for: 6-12 months ### "Sheyenne Oaks, Campground and RV Park" July 22, 2020 5.0 I am so thankful for this software. It reduces the time that I am required to be on the phone. It gives my guests immediate response for their reservation needs. Pros Customer support is the best; given promptly with diagram explanation. Open to and implements suggested improvements. Many reports are available to easily track business success. It seems that most everything was truly thought out. Cons I don't feel there are cons. Any problems that I have encountered are quickly solved. Review Source KW Kayla W. Secretary Facilities Services Used the software for: Less than 6 months ### "Firefly rocks" August 16, 2024 5.0 I like using firefly for all of our reservation needs Pros The fact that firefly is easy to maneuver. Cons Not much. Took some time to get used to. Review Source LM Laura M. Office Manager Facilities Services Used the software for: 1-2 years ### "Opinon" May 7, 2021 4.0 I do not have any experience to compare with FF. Pros I like what seems to be usually ease of use Cons It does not account for all our specifics Reason for choosing Firefly Reservations The director did the research and took a chance of FF Review Source CL Cynthia L. Director Airlines/Aviation Used the software for: 1-2 years ### "Fantastic Reservation Platform" August 14, 2024 5.0 Overall experience has been fantastic. Customer support is always available very quickly with effective solutions. Pros Ease and flexibility of use and amazing customer support. Willingness to assist with unusual situations. Reasonable service fees. Cons Refund process is a bit challenging but customer support is readily available to resolve any problems. Review Source KB Kyle B. Program Operations Director Recreational Facilities and Services Used the software for: Less than 6 months ### "Easy and Effective" April 29, 2021 5.0 A very good product for booking cabins at our facility. Easy for both our visitors and staff to use. Pros The format is very user friendly. Training staff in how to use it is quick and easy. Program does not take a lot of bandwidth or computer resources to use. This was critical for us as we are remotely located and internet service is minimal. Cons Selecting dates when looking at calendar views takes a lot of clicking. It would be nice if it defaulted to one month and a single click could advance it. I believe this update is already in the pipeline. Review Source LS Lauren S. VIde President Real Estate Used the software for: Less than 6 months ### "Firefly: Intuitive System" September 15, 2020 5.0 Excellent customer service, with detailed responses to all of our questions. The system is easy to use by us as administrators, and by our customers. Pros \- Their reservation grid gives us an overall view of our availabilities, both past, present, and future for planning. - Great reporting features - Customized emails to customers - Excellent customer support Cons The credit card fees are high, and the system sometimes defaults to a prorate. Their team has been very responsive. Review Source AP Amy P. Office staff Hospitality Used the software for: Less than 6 months ### "Easy software program" May 4, 2021 4.0 Very good customer service, very helpful. Have enjoyed using software. Pros Easy to use and navigate. Easy to learn. Cons Reports are not able to be customized. Would like to be able to search for information. Review Source KW Kathy W. Co Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Island View Camp Firefly Review" August 14, 2024 5.0 Overall I have had a very good experience with Firefly Reservations. After a short initial start-up, getting familiar with the system, I have found it quite easy to navigate. Any issues I've had, have been solved by a quick response from Firefly support. Pros Ease of use, and quick response time from support when I do have a problem or question. Cons The 2 step cancellation process, which they have recently addressed and streamlined. Review Source CJ Chris J. Partner Farming Used the software for: 6-12 months ### "Great starting point but needs to evolve" May 3, 2021 4.0 My experience with FireFly has been outstanding, but I need the next evolution of the platform in order for me to stay on board. \[SENSITIVE CONTENT HIDDEN\] is awesome and extremely responsive, I feel like we are along for the ride with him and the platform and I like being in the know of where his efforts are heading. If you all shift your energies and fill the void in the marketplace, I am sure you all can secure a product that is greatly differentiated from the rest of the platforms. Pros The setup of the software was simple and fast. Within an hour of first opening our account, I has the ability to embed a usable link on our website. It was great and with the assistance of \[SENSITIVE CONTENT HIDDEN\] (who is always responsive and attentive), we had a viable product within 24 hours. The reservation grid is a great feature and provide quick access I need to make guest relations readily available. Cons It is a web-based program. I need an app-based program to integrate with our business systems. Many businesses in the Agri-tourism industry, like ours, use POS systems like Clover because it affords us the ability to be agile and cover several vertically integrate enterprises and functions on one platform. I love firefly, but it requires me to use a personal laptop and separate processor for card services. My number one complaint is that Firefly does not integrate with Clover POS systems. Full disclosure -- no matter how much I like FireFly, the minute I find a reservation platform that does integrate onto our system, I will be switching. There is a huge void in the fastest growing outdoor market (small glamping operations with multiple lines of revenue) for the first to do this. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing Firefly Reservations Faster to get a viable reservation platform to the market through FireFly versus other products. Review Source RC Ryan C. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Loving Firefly" August 14, 2024 5.0 Coming from Astra, I didn't have much good to say about that platform. Firefly took over Astra and man is it a night and day difference. Not only has it help streamline the everyday process, but our customers enjoy the ease of use on their side as well. Pros The ease and simplicity of doing every day tasks. Also love the ongoing updates and support for the software. Hope to see if become even more robust over time. Cons Still missing some functionality that will be helpful for when someone is not onsite. IE. being able to manage and assign door codes to reservations. Switched from [Astra Camp Ground](https://www.capterra.com/p/147797/Astra/) Astra was phasing out and moving to firefly Review Source DL Devlin L. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Absolute best software for reservations and management of your business." August 14, 2024 5.0 I was able to get our RV park up and running quickly. Managing our reservations as well as additional products like Firewood have helped us to capture more sales. Reporting is great at the end of the year for a complete overview. Pros This is a complete solution for your RV and Camping software. Cons There is not much that I do not like about Firefly. A few things are a little difficult to figure out, but their support is easy to get ahold of and find the answers you need. Review Source KS Kurt S. Camp Director Recreational Facilities and Services Used the software for: 1-2 years ### "Perfect solution for retooling during COVID" May 4, 2021 4.0 We needed to retool a summer youth camp into a campground during 2020 when family camping was the only thing permitted. After some research, Firefly seemed the easiest to implement and did not require a flood of money to begin or long-term commitment. The software allowed us to manage the new campground with minimal staff and no calendar glitches. Their support people understood our predicament and unique challenges of not being a "usual" campground and were very helpful and responsive. Pros There was no part of the set-up that was done on the company end. It was wonderful to just dig in and make it work for our unique operation. It is also easily taught to others and doesn't require a full-time registrar. The \[SENSITIVE CONTENT HIDDEN\] was amazing with customer support and added in features soon after they were requested. There are some features we haven't tried yet but use use others in creative ways - especially custom emails and exporting customers for mail-merge. Especially love the "buffer" that can be placed between rentals to meet the requirements for cleaning between guests. Cons It needs integration with other calendar programs. There is no way to email ALL of the dBase - sending a newsletter this way would be nice. We are not using the POS program as it seems clunky as compared to Square. I assume this will be streamlined in the future. Alternatives considered [Campspot](https://www.capterra.com/p/176517/Campspot/) Reason for choosing Firefly Reservations They wanted too many signatures and insisted on doing a lot of the setup. We preferred to set things up ourselves. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.