--- title: "Caterbook Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Caterbook Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/190985/Caterbook-V5/" page_type: "product" language: "en" --- # Caterbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Caterbook ## What is Caterbook? For where B&B meets F&B. If you are managing accommodation alongside a bar or restaurant in the UK, then Caterbook is definitely for you. Our team don't just support our software, we support our client's businesses, offering tailored help and guidance on best practice to maximise the revenue opportunities that bring in the easiest and highest profit per turnover - your rooms. Caterbook has been an established brand in the UK hotel PMS space for over 20 years. Front desk, back office. Channel manager with hundreds of distribution channels including OTA's, Meta Search, GDS, local and regional DMO's. Automated email and SMS messaging. Easy to use payment processing, supports virtual cards. Integrates with the other software packages you use every day - including EPOS, ResDiary, RoomPriceGenie, ICR Touch, Xero accounting software for Making Tax Digital. Reduce staff time spent on manual tasks through automation. Call us or book a demo to find out more. ## What is Caterbook used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £70 Other, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caterbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.caterbook.com&name=Caterbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caterbook 5.0 (28) VS. [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price £70 Other, Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (28) Ease Of Use 4.6 (405) Value For Money 4.8 (27) Value For Money 4.6 (363) Customer Service 5.0 (28) Customer Service 4.8 (398) ## Caterbook alternatives [4.3 (345)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190985/Caterbook-V5/alternatives/) ## FAQs about Caterbook Overview ### Which roles and teams benefit most from Caterbook? Caterbook is most used by hospitality managers, directors, owners, and reservations teams who oversee daily operations, bookings, and guest service. General and hotel managers rely on it to coordinate accommodation workflows, while revenue, sales, and operations leaders use it to monitor availability, improve occupancy, and streamline business performance. Answer based on 28 reviews Overview ### What company size and industries is Caterbook built for? Caterbook is built for small hotels and pubs with rooms, with 96% of reviewers from small businesses and 93% from hospitality. It also sees limited use among midsize businesses at 4%, with smaller pockets in hospital and health care and machinery, each representing 4% of reviewers. Answer based on 28 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Caterbook? Caterbook offers booking management, reservations management, and calendar management for room and event scheduling, plus availability management and real-time updates. It includes billing and invoicing, payment processing, and built-in accounting, along with CRM, customer database, reporting and analytics, channel management, and website integration. Integrations ### Which third-party tools and platforms does Caterbook integrate with? Caterbook integrates with Epos Now, OpenKey Front Desk, RoomPriceGenie, and Xero. The catalog also shows connections for front desk, pricing, and accounting workflows, with Epos Now supporting room charges for food, drinks, and other extras. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Caterbook offer? Caterbook provides live online training, documentation, and videos to help teams get started. Live online sessions can support guided setup, documentation offers written reference material for self-paced learning, and videos provide visual walkthroughs for reviewing features and steps as needed. Answer based on 2 reviews Getting Started and Support ### What customer support options does Caterbook offer, and how do users rate the experience? Caterbook offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users describe support as responsive, patient, and knowledgeable, with quick issue resolution, useful training materials, and helpful follow-up by phone or email. Many say the team explains the system clearly and is easy to reach when questions come up. Answer based on 11 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) Caterbook supports all three features that reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date, and accept reservations through online channels, allowing teams to improve occupancy planning and deliver a smoother guest booking experience. Calendar Management 5.0 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 5.0 (19) 100.00% of 19 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Front Desk Management 4.9 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.7 (10) 80.00% of 10 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Credit Card Processing 4.9 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Accept and process credit card transactions Caterbook 60 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Catering Management: Manage catering operations/processes - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Templates: Pre-made examples and templates for emails - Event Scheduling: Plan an event's time and location - Extended Stay: Long term accommodation for guests - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Single Property: One location - SMS Messaging: Send messages via SMS - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.8 (28) 4.8 Based on 28 reviews ## Pricing Value for money 4.8 (27) Free Trial Basic £70.00 Other,Per Month Value for money 4.8 (27) 4.8 Based on 27 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (28) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (28) 5.0 Based on 28 reviews ## User reviews Overall rating 5.0 Based on 28 reviews Filter by rating 5(27) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AH Aaron H. Operations Director Hospitality ### "Thank you for everything, simple, efficient with excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2026 Great, friendly, can't do enough to help. The staff love the system, the ease of use. Works great on our fixed iPad for checking people in and taking cards to leave on the room. Very happy. Pros The ease of use, specially when it comes to linking between our restaurant POS and the guest staying in rooms. The most important part is the support we have received, not only getting everything set up, but linking the booking sites, and the management side of that. Can not fault them, they even went out their way helping us get a payment gateway set up to take online payments which they did have to. Nothing is to much hassle, always available and friendly. Cons Have not really got any, it is simple, easy to use, straight forward. nothing to say. Very happy, miles apart from the main stream company we used when taking over the business. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) Expensive, hard to use, bad customer support Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. KB Kylie B. General Manager Hospitality ### "A very happy customer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Super happy with the service and efficiency of the system and the support team. It was an easy transition, and the online tutorials are really helpful for training new staff. Pros Caterbook is extremely easy to navigate and is value for the money compared to competitors. I often use the Customer Support and my issues are always resolved quickly and efficiently. It is the best hotel management system we've used. Cons Caterbook are often updating the system so whenever we have found any 'cons' generally they are then modified. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The overall package in terms of price, support and features were considerably better with Caterbook. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GW Glen W. General Manager Hospitality ### "Great software with great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2026 We have been using Caterbook for years with our 22 bedroom hotel. The team were very helpful getting it all set up and the platform has only improved over the years with the introduction of new features. Pros Caterbook connects brilliantly with all of our OTA's, it's easy to use, great value and the customer support is second to none. Cons Nothing, we are very happy with Caterbook. Our entire team from full time managers to part team front of house staff find it easy to use. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The move from Eviivo saved a lot of costs and Caterbook was far more capable at the time. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LG lorna G. owner Hospitality ### "castlemead & caterbook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Excellent contact and feed back , cannot recommend highly enough . Just had an issue with Expedia and the support we have received has been second to none Pros Caterbook is a superb product designed and run by people whom understand the business as well as the technology . We used 3 other systems before and this is head and shoulders above the rest Cons nothing its is really straight forward, well set out and easy to train staff on Layout self-explanatory Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) not satisfied with previous product so we swopped Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SM Steven M. Revenue Director Hospitality ### "Caterbook Review - Abbotsford Hotel Ayr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2025 Overall, my experience with Caterbook has been very positive. It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward. The system feels reliable, quick to learn, and helps us stay organised without overcomplicating things Pros The Customer Support - Especially \[sensitive content hidden\] that we normally discuss our issues & queries with. The event / function management and breakdown or pricing and billing is a great tool for our reports. The Training and ease of use that our staff enjoy is a comfort to the management. It is encouraging to hear that there will be an integration with RESDIARY for restaurant reservations coming soon. Cons To be honest - i really dont have any issues with it just now - there may be some functionality that may be a little over whelming but - this all comes with a PMS system where we have many rates / deals etc. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ED Emma D. Business Manager Hospital & Health Care ### "We have used Caterbook for years - give it a try!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world. Pros Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business. Cons We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) [RCM Cloud](https://www.capterra.com/p/216417/RCM-Cloud/) Reasons for choosing Caterbook Honestly, the conversations we had with \[sensitive content hidden\]. We aren't tech savvy and couldn't really see the difference between all of the options out there. But they put us at ease, were patient with our questions, and so helpful whenever we weren't sure of anything. There is something so invaluable to great customer service and support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JM Jenna M. Sales and Customer experiences Hospitality ### "Caterbook review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Excellent support team and highly recommend. Very knowledgeable and quick to resolve any issues or questions we may have. Pros The Caterbook support team are always on hand to answer any questions we have (and there are often lots!). Their service is exceptional and very personal, as they truly understand their customers and their businesses. They know their system inside and out, which is invaluable when you call for support—there’s always an answer or solution. We really appreciate how promptly they respond, always following up with an email or call. It’s reassuring to know we’re supported by a team who genuinely cares. Caterbook is an easy system to navigate and use and is always evolving to improve and update to make it even slicker and better for customers. Cons There is nothing to report in this section. We are excited to learn about the new pilot with REs diary. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PT Peter T. Director Hospitality ### "Oakwood Farm Chester" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly Pros Ease of use and always able to get direct telephone customer support / training which we find very useful Cons Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service Switched from [Angelfish Software](https://www.capterra.com/p/198942/Angelfish/) Had outgrown the other system and caterbook had more features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LF Leanne F. General Manager Hospitality ### "Excellent product and even better service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2025 The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team. Pros The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate. Cons I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system. Switched from [Hop](https://www.capterra.com/p/173113/HOP/) HOP was far too complex and not user friendly Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Caterbook Ease of usage, we like the simplicity of Caterbook, price was also a big factor Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DL Donna L. Accommodation Assistant Hospitality ### "Confidence Boost " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 The call with \[sensitive content hidden\] made my confidence from 20 to 100% after we finished the call and has always been there to help and support Pros I had a tutorial with \[sensitive content hidden\] who was absolutely fantastic how she explained the process and procedures Cons not understanding the templates and the rates, once explained this made this more easier to understand Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/190985/Caterbook-V5/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.