# Caterbook Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Caterbook Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/190985/Caterbook-V5 --- # Caterbook Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Caterbook ## What is Caterbook? For where B&B meets F&B. If you are managing accommodation alongside a bar or restaurant in the UK, then Caterbook is definitely for you. Our team don't just support our software, we support our client's businesses, offering tailored help and guidance on best practice to maximise the revenue opportunities that bring in the easiest and highest profit per turnover - your rooms. Caterbook has been an established brand in the UK hotel PMS space for over 20 years. Front desk, back office. Channel manager with hundreds of distribution channels including OTA's, Meta Search, GDS, local and regional DMO's. Automated email and SMS messaging. Easy to use payment processing, supports virtual cards. Integrates with the other software packages you use every day - including EPOS, ResDiary, RoomPriceGenie, ICR Touch, Xero accounting software for Making Tax Digital. Reduce staff time spent on manual tasks through automation. Call us or book a demo to find out more. ## What is Caterbook used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price £70 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Caterbook?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.caterbook.com&name=Caterbook) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Caterbook 5.0 (27) VS. [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting Price £70 Other, Per Month Starting Price $23.86 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (27) Ease Of Use 4.6 (405) Value For Money 4.8 (26) Value For Money 4.6 (363) Customer Service 5.0 (27) Customer Service 4.7 (398) ## Caterbook alternatives Highest Rated [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (342)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.6 (217)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/190985/Caterbook-V5/alternatives/) ## FAQs about Caterbook Overview ### Which roles and teams benefit most from Caterbook? Caterbook is most used by hotel managers, general managers, directors, and owners who oversee accommodation operations and guest service. Reservations, revenue, and front-office teams rely on it to manage bookings, availability, pricing, and customer communications, while business and office managers use it to streamline administration and daily property workflows. Answer based on 24 reviews Overview ### What company size and industries is Caterbook built for? Caterbook is built for small hotels and pubs with rooms in busy food and beverage operations, with 96% of reviewers from small businesses and 92% from hospitality. It also sees limited use in midsize businesses at 4%, plus hospital and health care and machinery at 4% each. Answer based on 24 reviews Features and Usability ### What are the key features of Caterbook? Caterbook offers booking management, reservations management, and calendar management for scheduling rooms and events. It also includes billing and invoicing, payment processing, and built-in accounting, plus customer database, CRM, reporting and analytics, channel management, inventory management, and access controls/permissions. Integrations ### Which third-party tools and platforms does Caterbook integrate with? Caterbook integrates with Epos Now, OpenKey Front Desk, RoomPriceGenie, and Xero. Epos Now is the best-documented connection for point-of-sale charging and room billing, while Xero covers accounting and the other catalog integrations support front desk access and rate management. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Caterbook offer? Caterbook provides live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation gives written reference material for self-paced review, and videos offer visual walkthroughs of features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does Caterbook offer? Caterbook provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users describe the support team as helpful, patient, and quick to respond, with detailed guides and practical training help that make issues easier to resolve by email, phone, or chat. Answer based on 9 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Online Booking 5.0 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Calendar Management 5.0 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Payment Processing 5.0 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Credit Card Processing 4.9 (12) 100.00% of 12 reviewers that rated this feature as important or highly important Accept and process credit card transactions Front Desk Management 4.9 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Reservations Management 4.9 (11) 109.09% of 11 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Caterbook 60 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Setting up the amount/charge for per hour of work by a company or professional Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage catering operations/processes Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Pre-made examples and templates for emails Plan an event's time and location Long term accommodation for guests Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Monitor product stock levels Track and manage inventory levels to maintain proper supply Access software remotely via mobile devices Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Manage channel partners through a portal where they can access all product information Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage hotel room inventory on multiple channel partner sites to prevent overbooking One location Send messages via SMS Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.8 (27) 4.8 Based on 27 reviews ## Pricing Value for money 4.8 (26) Free Trial Basic £70.00 Other,Per Month Value for money 4.8 (26) 4.8 Based on 26 reviews ## Integrations [ Xero](https://www.capterra.com/p/120109/Xero/)[ Epos Now](https://www.capterra.com/p/152638/Epos-Now/)[ RoomPriceGenie](https://www.capterra.com/p/176568/RommPriceGenie/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (27) 5.0 Based on 27 reviews ## User reviews Overall rating 5.0 Based on 27 reviews Filter by rating 5(26) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KB Kylie B. General Manager Hospitality ### "A very happy customer!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2026 Super happy with the service and efficiency of the system and the support team. It was an easy transition, and the online tutorials are really helpful for training new staff. Pros Caterbook is extremely easy to navigate and is value for the money compared to competitors. I often use the Customer Support and my issues are always resolved quickly and efficiently. It is the best hotel management system we've used. Cons Caterbook are often updating the system so whenever we have found any 'cons' generally they are then modified. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The overall package in terms of price, support and features were considerably better with Caterbook. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GW Glen W. General Manager Hospitality ### "Great software with great support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 23, 2026 We have been using Caterbook for years with our 22 bedroom hotel. The team were very helpful getting it all set up and the platform has only improved over the years with the introduction of new features. Pros Caterbook connects brilliantly with all of our OTA's, it's easy to use, great value and the customer support is second to none. Cons Nothing, we are very happy with Caterbook. Our entire team from full time managers to part team front of house staff find it easy to use. Switched from [eviivo](https://www.capterra.com/p/66294/eviivo-suite/) The move from Eviivo saved a lot of costs and Caterbook was far more capable at the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LG lorna g. owner Hospitality ### "castlemead & caterbook" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 Excellent contact and feed back , cannot recommend highly enough . Just had an issue with Expedia and the support we have received has been second to none Pros Caterbook is a superb product designed and run by people whom understand the business as well as the technology . We used 3 other systems before and this is head and shoulders above the rest Cons nothing its is really straight forward, well set out and easy to train staff on Layout self-explanatory Switched from [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) not satisfied with previous product so we swopped Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Steven M. Revenue Director Hospitality ### "Caterbook Review - Abbotsford Hotel Ayr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 27, 2025 Overall, my experience with Caterbook has been very positive. It’s easy to use, cleanly laid out, and makes day-to-day booking management straightforward. The system feels reliable, quick to learn, and helps us stay organised without overcomplicating things Pros The Customer Support - Especially \[sensitive content hidden\] that we normally discuss our issues & queries with. The event / function management and breakdown or pricing and billing is a great tool for our reports. The Training and ease of use that our staff enjoy is a comfort to the management. It is encouraging to hear that there will be an integration with RESDIARY for restaurant reservations coming soon. Cons To be honest - i really dont have any issues with it just now - there may be some functionality that may be a little over whelming but - this all comes with a PMS system where we have many rates / deals etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ED Emma D. Business Manager Hospital & Health Care ### "We have used Caterbook for years - give it a try!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Caterbook has truly been helpful to our business and continues to provide us with a reliable , accurate, helpful hotel management system day in day out, all available from anywhere in the world. Pros Caterbook has helped our business to manage, keep track and spot trends to ensure we get the best use out of our rooms and advertising spend for a number of years. The emails that we can send to guests are professional and can be personalised and amended to suit. Whenever we have had had call to contact customer support they have been incredibly helpful and patient (especially for those of us who are not as tech savvy as others! ) The reports make comparing year on year differences simple. Overall Caterbook has been great for us as a business. Cons We wish there was a linked table management and PLU system as integration of all 3 would be a massive help to us. Alternatives considered [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) [ResNexus](https://www.capterra.com/p/129392/Reservation-Nexus/) [RCM Cloud](https://www.capterra.com/p/216417/RCM-Cloud/) Reasons for choosing Caterbook Honestly, the conversations we had with \[sensitive content hidden\]. We aren't tech savvy and couldn't really see the difference between all of the options out there. But they put us at ease, were patient with our questions, and so helpful whenever we weren't sure of anything. There is something so invaluable to great customer service and support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JM Jenna M. Sales and Customer experiences Hospitality ### "Caterbook review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 13, 2025 Excellent support team and highly recommend. Very knowledgeable and quick to resolve any issues or questions we may have. Pros The Caterbook support team are always on hand to answer any questions we have (and there are often lots!). Their service is exceptional and very personal, as they truly understand their customers and their businesses. They know their system inside and out, which is invaluable when you call for support—there’s always an answer or solution. We really appreciate how promptly they respond, always following up with an email or call. It’s reassuring to know we’re supported by a team who genuinely cares. Caterbook is an easy system to navigate and use and is always evolving to improve and update to make it even slicker and better for customers. Cons There is nothing to report in this section. We are excited to learn about the new pilot with REs diary. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PT Peter T. Director Hospitality ### "Oakwood Farm Chester" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 We have been with caterbook a number of years now, in that time other products have contacted us to demonstrate there system . BUT I have remained as I have found it to be far better and I value the ability to contact them quickly Pros Ease of use and always able to get direct telephone customer support / training which we find very useful Cons Nothing Really, if I had to be picky, I would say it is not the cheapest system out there.But for me this is outweighed by its ease of use and customer service Switched from [Angelfish Software](https://www.capterra.com/p/198942/Angelfish/) Had outgrown the other system and caterbook had more features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LF Leanne F. General Manager Hospitality ### "Excellent product and even better service!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 8, 2025 The experience has been amazing, even from the initial sales calls and setup calls, nothing has been too pushy and done at a pace that has been manageable for the team. Pros The simplicity of the software, I have used multiple PMS systems in the past and this is by far the easiest to navigate. Cons I can't say there's anything I least like at the moment as everything we have required or needed has either been set up by the team or something they are working on to upgrade the system. Switched from [Hop](https://www.capterra.com/p/173113/HOP/) HOP was far too complex and not user friendly Alternatives considered [Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reasons for choosing Caterbook Ease of usage, we like the simplicity of Caterbook, price was also a big factor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Donna L. Accommodation Assistant Hospitality ### "Confidence Boost " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 The call with \[sensitive content hidden\] made my confidence from 20 to 100% after we finished the call and has always been there to help and support Pros I had a tutorial with \[sensitive content hidden\] who was absolutely fantastic how she explained the process and procedures Cons not understanding the templates and the rates, once explained this made this more easier to understand Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tracey L. Hotel Manager Hospitality ### "Caterbook review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 2, 2024 Very positive overall experience, great to deal with Pros I like the simplicity whilst still offering loads of features, and also having direct contact with the staff who happily welcome feedback and more often that not, act on it with the updates Cons When applying my pricing, the screen looks overwhelming, so would be great to be able to break up the screen like a calendar view Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190985/Caterbook-V5/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.