--- title: "TEXT2DRIVE Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TEXT2DRIVE Software - reviews, pricing plans, popular comparisons to other Auto Dealer products and more." source_url: "https://www.capterra.com/p/190988/TEXT2DRIVE/" page_type: "product" language: "en" --- # TEXT2DRIVE Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TEXT2DRIVE ## What is TEXT2DRIVE? TEXT2DRIVE is the leading revenue-generating fixed ops customer experience car dealership software that seamlessly integrates with all major DMS providers. Unify dealership teams with TEXT2DRIVE’s single sign-on solution. Automate workflows and reduce manual communication by 82% with a single portal that manages internal and external communication across all departments. Increase CSI scores by an average of 35% and drive up to $20,000 per month in additional revenue without burdening staff. ## What is TEXT2DRIVE used for? [Auto Dealer](https://www.capterra.com/auto-dealer-software/) Top alternative Featured Overall rating Based on 54 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 2% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TEXT2DRIVE?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://text2drive.com/&name=TEXT2DRIVE) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TEXT2DRIVE 4.7 (54) VS. [4.9 (1,484)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Starting Price Contact vendor Starting Price $99 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (54) Ease Of Use 4.8 (2,363) Value For Money 4.7 (47) Value For Money 4.8 (2,206) Customer Service 4.8 (50) Customer Service 4.9 (2,185) ## TEXT2DRIVE alternatives [4.2 (1,128)](https://www.capterra.com/p/123794/Fishbowl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/) [4.6 (2,363)](https://www.capterra.com/p/178449/CarsForSale/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/178449/CarsForSale/) [AutoManager](https://www.capterra.com/p/10010509/DeskManager/) [4.9 (239)](https://www.capterra.com/p/10010509/DeskManager/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10010509/DeskManager/) [View all alternatives](https://www.capterra.com/p/190988/TEXT2DRIVE/alternatives/) ## FAQs about TEXT2DRIVE Overview ### Which roles and teams benefit most from TEXT2DRIVE? TEXT2DRIVE is most used by service advisors, service managers, and dealership operations leaders who need faster customer communication and smoother service workflows. Advisors use it for appointment reminders, repair updates, and approvals, while managers, directors, and office staff rely on it to improve response times, scheduling visibility, and overall service department efficiency. Answer based on 54 reviews Overview ### What company size and industries is TEXT2DRIVE built for? TEXT2DRIVE is built for small automotive dealerships, with 65% of reviewers from small businesses and 94% from the automotive industry. It supports dealership operations, service, sales, and marketing teams, while also appearing in consumer services and entertainment at 2% each. The most common use case is auto dealer operations. Answer based on 54 reviews Features and Usability ### What are the key features of TEXT2DRIVE? TEXT2DRIVE includes customer communication tools centered on text messaging, phone communication, chat logs, and media sharing for photos and videos. Core dealership features include appointment reminders, automated scheduling, alerts/notifications, and customer history. Differentiators include mobile access, DMS integrations, payment support, and real-time reporting for service departments. Answer based on 23 reviews Overview ### Is TEXT2DRIVE good for customer communication? TEXT2DRIVE improves customer communication by giving dealership staff a quick, searchable way to share updates, reminders, estimates, and inspection media. Service advisors and technicians often value the speed and written record, while some teams note that opted-out customers become harder to reach and some shoppers still prefer direct phone conversations. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does TEXT2DRIVE integrate with? TEXT2DRIVE integrates with 2 third-party platforms: CDK Global and Automate API Management. The catalog and reviewer mentions identify these integration points for payments, customer information, and data flow between systems. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does TEXT2DRIVE offer? TEXT2DRIVE provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos offer written and visual reference materials for self-paced learning and review. Answer based on 1 reviews Getting Started and Support ### What customer support options does TEXT2DRIVE offer? TEXT2DRIVE provides Email/Help Desk, a Knowledge Base, Phone Support, and Chat. Users say support materials can be hard to follow at times, especially the help guide and setup steps, so assistance may need extra clarification for new teams implementing the product in a service department. Answer based on 5 reviews Features and Usability ### Is TEXT2DRIVE easy for staff and customers to use? TEXT2DRIVE feels straightforward for most dealership teams and customers, with simple texting, mobile access, and clear day-to-day workflows. Service advisors, technicians, and managers often find onboarding easy, though some mention glitches, slower page updates, template limitations, and occasional customer friction when making payments or managing opt-out settings. Answer based on 23 reviews Features and Usability ### How well does TEXT2DRIVE handle customer texting? TEXT2DRIVE makes customer texting fast and convenient for service departments that need updates, reminders, approvals, and documented conversations. Many teams like sending photos and videos and transferring contacts internally, but some run into message delivery issues, limited alert customization, confusing automated texts, and opt-out restrictions that reduce reach. Answer based on 20 reviews ## Features AI summary Based on 1,689 Auto Dealer reviews Capterra data shows that buyers of auto dealer software rank the following features as their top priorities: - **Reporting & Statistics** (**71%** of reviewers rated this feature as critical) - **Inventory Management** (**53%**) - **Customer Database** (**64%**) TEXT2DRIVE supports all three features that reviewers value most: **Reporting & Statistics**, **Inventory Management**, and **Customer Database**. Together, these capabilities help dealerships track performance, manage vehicle stock more effectively, and maintain accurate customer records, allowing teams to make informed decisions, improve follow-up, and deliver a more organized sales process. Reporting & Statistics 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Customer Database 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Website Integration 4.5 (20) 55.00% of 20 reviewers that rated this feature as important or highly important Seamlessly integrates with 3rd party websites Third-Party Integrations 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Lead Management 4.1 (15) 40.00% of 15 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process For Automotive Dealerships 4.6 (30) 80.00% of 30 reviewers that rated this feature as important or highly important For automotive/car dealerships TEXT2DRIVE 20 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - For Automotive Dealerships: For automotive/car dealerships - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lease Tracking: Monitor the process of lease agreements - New Car Dealer: For new car dealerships - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Service Department: Manage in-house automobile service department - Stock Management: Manage the buying, selling, and holding of stocks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.7 (54) 4.7 Based on 54 reviews ## Pricing Value for money 4.7 (47) ### Starting price Free trial not available Value for money 4.7 (47) 4.7 Based on 47 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (50) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (50) 4.8 Based on 50 reviews ## User reviews Overall rating 4.7 Based on 54 reviews Filter by rating 5(43) 4(7) 3(3) 2(0) 1(1) Mentioned topic Sorted by most recent DM Duane M. Fixed Ops manager Automotive ### "One of the Best tools I have used!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2023 Pros It is a great way to stay in touch with customers without having to spend precious time on the phone. It helps to upsell in multiple ways with the camera and photo functions and the ease of check out it great. Cons Nothing that I can think of at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KB Kerry B. SERVICE ADVISOR Automotive ### "review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2023 Pros Easy to use. Great tools to help stay connected to customers and keep them informed! Cons Would be great if the repair orders page would update quicker automatically. It would also be great if we saw the media files before the customer did. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ME Matthew E. COO Automotive ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 \[sensitive content hidden\] is fantastic. She has been our account manager and we are lucky to have her. Pros Ease of use and overall platform. Mobile app is great too Cons No ability to surcharge to re-coup credit card fees. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Michael B. GM Automotive ### "Couldn't be happier with Text to Drive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 9, 2023 We have seen substantial increases in revenue and customer satisfaction since bringing Text to Drive to our service department. Pros Text to Drive has given us the tool we need to better communicate with our customers as well as market to them before and after bringing their vehicles to us. Cons Nothing, love all features and benefits. Reasons for choosing TEXT2DRIVE features were more robust. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Blake S. Service Manager Automotive ### "T2D Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2023 Overall experience has been great. Very easy to use and keeps me off the phone all day Pros I like how easy it is to contact customers for upcoming appointments and updates on their vehicle. Cons Dont really have any. Everything on here is simple to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AE Alex E. Service Manager Automotive ### "Texting the New Generation. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 5, 2023 The tool has definietly improved our Transparancy to our guests. it has also increased sales as was expected. The full buy in from all Our Techs was difficult . Pros The application is relatively straight forward and allows us to do what we need. We have adapted it to do much more for us then it was ever intended to do with the combination of the Tool and our fully manned Service BDC. Cons Reporting has improved. There are some inherent functions that arent what i would like but we work around them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DL Doug L. PARTS CONSULTANT Automotive ### "Decent expcerience" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 5, 2023 Pros nothing exceptional comes to mind, it's ok Cons it works fine, can't think of anything that makes me actively angry at the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LD Leelina D. Executive & Service Admin Automotive ### "Contractive Critisim" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 5, 2023 I feel bad to say this, the product needs more development. It might work out well for small stores but not suitable for large stores Pros I have used other similar products and i am not really a fun of T2D. So i can't say there's anything I like abt the product. Cons Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AT Anthony T. Service Director Automotive ### "Necessity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2023 We use just about every tool that they offer and that is only because everything T2D does, they do correctly and the team at T2D does it the right way. Pros EVERYTHING they do is top of the class!!! Cons Appearance of MPI - just needs to look prettier Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CW Carl W. SERVICE DIRECTOR Automotive ### "Text 2 Drive is indispensable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2023 Great company and partner for the last 7 years Pros been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive Cons I can't think of anything. The product is consistently improved and issues are fixed or updated quickly. Reasons for choosing TEXT2DRIVE Support, We received a real world presentation of the product, Value for the Money vs. competition. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/190988/TEXT2DRIVE/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Carsforsale.com vs TEXT2DRIVE](https://www.capterra.com/compare/178449-190988/CarsForSale-vs-TEXT2DRIVE)