# TEXT2DRIVE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TEXT2DRIVE the right Auto Dealer solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190988/TEXT2DRIVE/reviews --- TEXT2DRIVE 4.7 (54) [View alternatives](https://www.capterra.com/p/190988/TEXT2DRIVE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TEXT2DRIVE Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews CA Carlos A Parts DirectorAutomotive, 10,001+ employeesUsed the software for: More than 2 years. “I can update, sell and communicate everything with my customers and the best part about it is they can save my phone number to text back in the future when they need something.“ May 2, 2023 ag allen g SERVICE MANAGERAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes it has issues staying connected with our internet.also it does not intergrade with our credit card system so we can not use the pay feature“ April 27, 2023 CS Cj S SERVICE MANAGER Automotive, 11 - 50 employeesUsed the software for: 1-2 years. “It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication.“ May 5, 2023 BT Bryan T Financial Services ManagerAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Credit card collection only worked some of the time and customers struggled to make payments.“ April 27, 2023 DM Duane M Fixed Ops manager Automotive, 11 - 50 employeesUsed the software for: 1-2 years. “It helps to upsell in multiple ways with the camera and photo functions and the ease of check out it great.“ May 10, 2023 RC Richard C Service AdvisorAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Customers do have a bit of difficulty using the application to pay for the bills.“ May 2, 2023 MB Michael B GMAutomotive, 11 - 50 employeesUsed the software for: 6-12 months. “We have seen substantial increases in revenue and customer satisfaction since bringing Text to Drive to our service department.“ May 9, 2023 LT Lee T SERVICE ADVISORAutomotive, 501 - 1,000 employeesUsed the software for: Less than 6 months. “Times when printed are not accurate, times read different on screen“ April 27, 2023 ## Showing most helpful reviews Showing 1-25 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Aviram G. CTO Entertainment Used the software for: Less than 6 months ### "Didn't see that coming" January 20, 2020 4.0 Pros Simple and easy way to keep all my customers updated about they Cars, its like Tracking a package from the Mail. simple and easy! Cons There is nothing really bad i can say about this service, its working as describied. only issue i didnt liked is the template build feature as its confusing and the help guide is not good enough Review Source Response from TEXT2DRIVE March 24, 2020 It is wonderful to hear that TEXT2DRIVE has made it easy to keep your customers updated on the status of their cars! One of our goals is to ease the process of doing business for your dealership. We are always happy to assist you with any issues you encounter. Please feel free to reach out to us for help! CS Cj S. SERVICE MANAGER Automotive Used the software for: 1-2 years ### "Honestly not sure how we managed before!" May 5, 2023 5.0 Love it i left my last Job and first thing i did when i came to my new job as service advisor was get text to drive Pros It gives my advisors the ability and efficiency to communicate with more customers so they can write more repair orders but still maintain good communication. Cons I had the payment option that worked at my last dealership with the dms but with automate you have to upload the invoice. Review Source LD Leelina D. Executive & Service Admin Automotive Used the software for: 2+ years ### "Contractive Critisim" May 5, 2023 1.0 I feel bad to say this, the product needs more development. It might work out well for small stores but not suitable for large stores Pros I have used other similar products and i am not really a fun of T2D. So i can't say there's anything I like abt the product. Cons Extremely slow, not user friendly, cashiering side is completely time consuming , texting side needs more development Review Source aG allen G. SERVICE MANAGER Automotive Used the software for: 2+ years ### "easy to use" April 27, 2023 5.0 We have had text2drive for many years. we started using the video multipoint inspection and love it. easy for techs and advisors to use and communicate with our customers. Pros It is easy for my service advisors and technicians to use. which will help with sales Cons Sometimes it has issues staying connected with our internet.also it does not intergrade with our credit card system so we can not use the pay feature Reason for choosing TEXT2DRIVE saw a lot of value for the price. it has been a very good product and the support is wonderful shout out to \[sensitive content hidden\] for coming to our dealership and keeping us updated on the products you have. Review Source MM Michael M. SHOP OPERATION MANAGER Automotive Used the software for: 2+ years ### "Exceeded our customers expectations!" November 22, 2019 5.0 Communication is a real factor in our business and Text2Drive really allows us to maximize our ability to contact our owners for issues related to safety recalls to simple reminders. It also helps with administrative issues with accounting if we estimates that aren't matching what was sold, we are able to pull the chat log and view the pricing that was quoted. Some say this type of platform removes a sense of connection with our base due to no formal verbal communication but we see and hear more compliments than complaints about using Text2Drive and we plan to continue its use for a long time. Pros Ease of use, the ability to use it on a pc and mobile phone is great. The lack of any real issues/bugs. When issues to arise they are taken care of quickly with very little down time. The ability to share documents and photos along with billing out the owner ahead of time is great. Cons No real issues are observed to make me have an issue. I would like the ability to see the names of people who were also in communication with the owner instead of being locked out due to being in a conversation already because it prevents us from contacting them if the advisor leaves the chat open but isn't in that day and we want to reach out. Review Source Response from TEXT2DRIVE January 9, 2020 It is important to us that TEXT2DRIVE performs for you with minimal issues and downtime, so we are glad to hear that you have found this to be the case! We will look into the matter of contacting other users who are in communication with the owner. CW Carl W. SERVICE DIRECTOR Automotive Used the software for: 2+ years ### "Text 2 Drive is indispensable " May 5, 2023 5.0 Great company and partner for the last 7 years Pros been on the system since 2016 and it only gets better, easy to use and track and the support from our rep is always available and super responsive Cons I can't think of anything. The product is consistently improved and issues are fixed or updated quickly. Reason for choosing TEXT2DRIVE Support, We received a real world presentation of the product, Value for the Money vs. competition. Review Source JR Jessica R. Service Advisor Automotive Used the software for: 2+ years ### "The Best Product!" April 27, 2023 5.0 I introduced the product to this service dept. I used it at a dealership I worked for previously and thought it was a great addition. I can't imagine not having access to this product. It makes my job easier to communicate and everything can be documented in black and white. Pros I love the convenience of communicating with customers using T2D. Customers can check the status at anytime without having to call and be placed on hold. Customers enjoy the texts to remind them of their appointments, and they can get pictures of their recommendations right at their fingertips. Cons I wish all the features were available instead of having to pay different fees. Perhaps the fee should vary based on company size. It's hard for a small dealerships to utilize services like this. Review Source KG Kristy G. CUSTOMER RELATIONS MANAGER Automotive Used the software for: 2+ years ### "Glendale Dodge" April 28, 2023 5.0 I have had a great experience with it. Communication is key and with this amount of clientele and volume, it is important to be able to reach and be reached. Pros the ability to communicate with several customers throughout the day. Cons Nothing really to say I like the least. For our needs, it has been a great tool. Reason for choosing TEXT2DRIVE I am not sure, I was of part of the selection and installation. Review Source AE Alex E. Service Manager Automotive Used the software for: 2+ years ### "Texting the New Generation. " May 5, 2023 4.0 The tool has definietly improved our Transparancy to our guests. it has also increased sales as was expected. The full buy in from all Our Techs was difficult . Pros The application is relatively straight forward and allows us to do what we need. We have adapted it to do much more for us then it was ever intended to do with the combination of the Tool and our fully manned Service BDC. Cons Reporting has improved. There are some inherent functions that arent what i would like but we work around them. Review Source GT Greg T. Fixed Ops Director Automotive Used the software for: 2+ years ### "Happy Customer" May 2, 2023 5.0 fantastic, flawless program for the Service Dept. Pros Ease of use when keeping the customer informed of the status of their vehicle, contacting customers when repairs completed, coupons, notifications in bulk by text. Cons I dont have any "least" comments on the program Reason for choosing TEXT2DRIVE Looked into first in 2014, shelved it then revisited it. @0 group best idea I went to then. Review Source KF KYLE F. ASSISTANT SERVICE MANAGER Automotive Used the software for: 2+ years ### "Text2Drive is a game changer" November 26, 2019 5.0 Communicating more with customers and easier. Pros Text 2 drive is a game changer when it comes to communication. I myself am 24 years old and I love using this software everyday. No one these days likes phone calls. It also helps because documenting conversations. Cons Hard to make my own templates. Sometimes seems a little glitchy Review Source Response from TEXT2DRIVE January 9, 2020 We are glad to hear that you have experienced the benefits firsthand of using a text message-focused communications platform! Texting is definitely the way to handle communications with customers these days. We will take into account your feedback about the glitches that can occur when making your own templates. RB Ryan B. Assistant Service Manager Automotive Used the software for: 2+ years ### "Great Tool" November 22, 2019 5.0 Expedited approvals and communication while busy during everyday life Pros Love the ability to reach my clients when they are not available by phone (in meetings, with clients, etc) Cons Picture/video don't load properly on tablet, but work fine on App from phone Review Source Response from TEXT2DRIVE January 9, 2020 We were inspired to create TEXT2DRIVE by the convenience and response rate of text messages. It is gratifying to hear that you have benefitted from it with our solution! We will review the picture and video loading issues that you indicated it occurred when using it with a tablet. JS JUSTIN S. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "TEXT2DRIVE IS A MUST HAVE" November 22, 2019 5.0 Pros The system is very easy to use and intuitive. Makes communicating with customer seamless and quick. Must have in the service lane ! Cons Only con is I wish we could customize alerts/notices Review Source Response from TEXT2DRIVE January 9, 2020 Easing communication with customers is one of our main goals for TEXT2DRIVE, so we are thrilled to hear it has helped your dealership in this way! Feel free to contact us so we can walk you through customizing automated alerts. AR Annie R. service advisor Automotive Used the software for: 1-2 years ### "when it works its great" April 27, 2023 5.0 it convenient Pros getting payment talking to customer iit is very good communication Cons when it doesn't work gives error but otherwise it is a good option Review Source RC Ryan C. service advisor Automotive Used the software for: 1-2 years ### "Text2Drive review" November 22, 2019 5.0 Fabulous! Pros The ability to stay in constant communication with my clients. Cons Sometimes it is a bit slow to respond. I don't think this has anything to do with Text2Drive, but more a network problem. Review Source Response from TEXT2DRIVE January 9, 2020 Communication is one of the cornerstones of TEXT2DRIVE and we are happy to hear that it has enabled you to maintain communication with customers! We will review the speed of the solution to make sure the issue is not on our end. CF Charlie F. Service manager Automotive Used the software for: 6-12 months ### "Easy way to communicate" November 22, 2019 5.0 Our experience has been a very positive one. This is a very helpful tool that saves so much time. Pros It is so easy to keep customers updated on the status of their vehicle. Cons Sometimes pulls home numbers and when you think a text went thru it doesn’t. Reason for choosing TEXT2DRIVE It had everything I was looking for Review Source Response from TEXT2DRIVE January 9, 2020 Saving time for dealerships is one of our priorities, so we are very glad to hear that TEXT2DRIVE has done this for you and you have found it helpful! We will look into the issue of home phone numbers getting pulled. BS Briana S. Service Advisor Automotive Used the software for: 6-12 months ### "So easy to use! " November 22, 2019 5.0 Pros I love how easy text to drive is to use! I have the app on my phone and mostly use it on the computer. Makes it easy to keep my customers up to date! Cons Only recommendation is to automatically update open RO list when a new ticket is written Review Source Response from TEXT2DRIVE January 9, 2020 We are happy to hear that TEXT2DRIVE has made your job easier! This is one of our goals for the communications platform. We will look into automatically updating open RO lists. SD Steve D. fixed operation director Automotive Used the software for: Less than 6 months ### "Very useful information that is easy to navigate" May 3, 2023 5.0 So far So good. Have only used 4 days but am absolutely loving the features Pros Love that it integrates with the DMS and could utilize data from anywhere on my phone. Cons logs you out of app after a time period Review Source RC Richard C. Service Advisor Automotive Used the software for: 2+ years ### "Amazing program!" May 2, 2023 5.0 Easy to use, very self explanatory. Pros It has been a super useful tool to help us communicate with our customers. Smooth transactions and piece of mind that things are working in our favour. Cons Customers do have a bit of difficulty using the application to pay for the bills. Review Source CL Cliff L. Service advisor Automotive Used the software for: 2+ years ### "Text2Drive > Phone Voicemail tag" April 27, 2023 4.0 So much easier and faster than phone voicemail Pros I like being able to quickly reach out to a customer and provide quick, efficient, immediate and communication Cons I wish the customer could opt out of selected categories instead of an all or nothing approach. Almost every service customer that has opted out is because of the sales fishing texts. Review Source BT Bryan T. Financial Services Manager Automotive Used the software for: 1-2 years ### "On the path to something great." April 27, 2023 3.0 Overall, I see this product as being a valuable tool for smaller facilities if the kinks are worked out. Pros I do like the ability to communicate with customers via text and quickly transfer contacts to other employees within the dealership. Cons Unfortunately there are currently too many flaws. Credit card collection only worked some of the time and customers struggled to make payments. All to often the customer had opted out which leads me to believe this spreads across other platforms in which the customer may have opted out. In the credit card section, although we made attempts to change, they gave a payment for an "extended warranty" as industry experts know, this is a false term and one that shouldn't be used. Review Source HS Hailey S. Service Advisor Automotive Used the software for: 1-2 years ### "Service review" April 28, 2023 5.0 Pros Very easy to use and very convenient. Loved that we could also send pictures! Cons The speeds could be approved as far as how fast texts are sent out! Review Source SB Shawn B. Owner Automotive Used the software for: 2+ years ### "Brickners" April 27, 2023 5.0 Pros The ease. It's straightforward and simple Cons Sometimes there is some automated messages that go out that don't make sense for the customer but overall it's usually user error. Review Source CA Carlos A. Parts Director Automotive Used the software for: 2+ years ### "Easy to use and keeps you connected with the customer" May 2, 2023 5.0 Amazing, I have no complains Pros Text2Drive is awesome! I can update, sell and communicate everything with my customers and the best part about it is they can save my phone number to text back in the future when they need something. Cons nothing, everything is great from the form of payment to communication. Review Source KB Kerry B. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "review" May 10, 2023 4.0 Pros Easy to use. Great tools to help stay connected to customers and keep them informed! Cons Would be great if the repair orders page would update quicker automatically. It would also be great if we saw the media files before the customer did. Review Source Similar Products Featured ## Related categories [Auto Dealer](https://www.capterra.com/auto-dealer-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.