# Page 2 | TEXT2DRIVE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TEXT2DRIVE the right Auto Dealer solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190988/TEXT2DRIVE/reviews --- TEXT2DRIVE 4.7 (54) [View alternatives](https://www.capterra.com/p/190988/TEXT2DRIVE/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TEXT2DRIVE ## Showing most helpful reviews Showing 26-50 of 54 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC John C. SERVICE MANAGER Automotive Used the software for: 2+ years ### "Great system" May 2, 2023 5.0 Great experience. Would recommend it to any dealer who doesn't use it. Pros The ease of use and convenience of documenting conversations with customers. Cons I dont really see any cons with text2drive Reason for choosing TEXT2DRIVE The simple, easy to use system. Review Source AT Anthony T. Service Director Automotive Used the software for: 2+ years ### "Necessity" May 5, 2023 5.0 We use just about every tool that they offer and that is only because everything T2D does, they do correctly and the team at T2D does it the right way. Pros EVERYTHING they do is top of the class!!! Cons Appearance of MPI - just needs to look prettier Review Source DM Duane M. Fixed Ops manager Automotive Used the software for: 1-2 years ### "One of the Best tools I have used!" May 10, 2023 5.0 Pros It is a great way to stay in touch with customers without having to spend precious time on the phone. It helps to upsell in multiple ways with the camera and photo functions and the ease of check out it great. Cons Nothing that I can think of at the moment. Review Source MC Margaret C. Service Manager Automotive Used the software for: 2+ years ### "One of the few applications that makes my job easier" April 27, 2023 5.0 Pros user friendly for employees and customers Cons Hard to view pictures customers send. I wish there was more Review Source DL Doug L. PARTS CONSULTANT Automotive Used the software for: 2+ years ### "Decent expcerience" May 5, 2023 3.0 Pros nothing exceptional comes to mind, it's ok Cons it works fine, can't think of anything that makes me actively angry at the program Review Source kL krystol L. FILE CLERK Automotive Used the software for: 2+ years ### "Text to Drive" April 27, 2023 5.0 T2D has made it faster to communicate with the customers and also the other employees. Pros the program is user friendly, This program has many uses. Great for large or small companies. Cons haven't found any cons yet. but I'm sure there are some out there. Review Source BS Blake S. Service Manager Automotive Used the software for: 2+ years ### "T2D Review" May 9, 2023 5.0 Overall experience has been great. Very easy to use and keeps me off the phone all day Pros I like how easy it is to contact customers for upcoming appointments and updates on their vehicle. Cons Dont really have any. Everything on here is simple to use. Review Source CB Chad B. SERVICE ADVISOR Automotive Used the software for: 2+ years ### "Service Advisor" May 2, 2023 4.0 Very pleased Pros Ease of performing a quality walk around of vehicle condition on check in. Cons Camera quality could be increased for better pictures Review Source MB Michael B. GM Automotive Used the software for: 6-12 months ### "Couldn't be happier with Text to Drive" May 9, 2023 5.0 We have seen substantial increases in revenue and customer satisfaction since bringing Text to Drive to our service department. Pros Text to Drive has given us the tool we need to better communicate with our customers as well as market to them before and after bringing their vehicles to us. Cons Nothing, love all features and benefits. Reason for choosing TEXT2DRIVE features were more robust. Review Source KD Karen D. Fixed Operations Director Automotive Used the software for: 6-12 months ### "Great Product" May 4, 2023 4.0 Works well with the options we have available Pros great way to keep in touch with your customers. Easy to use Cons Doesn't integrate all services with our DMS Reason for choosing TEXT2DRIVE This product was simpler Review Source MAJ Michael A J. Service Director Automotive Used the software for: 1-2 years ### "text2drive" May 2, 2023 5.0 Pros Ilike that it is easy to use for my staffing and customer can pay through app Cons nothing i believe it works as it should Review Source ME Matthew E. COO Automotive Used the software for: 2+ years ### "Great Product" May 9, 2023 5.0 \[sensitive content hidden\] is fantastic. She has been our account manager and we are lucky to have her. Pros Ease of use and overall platform. Mobile app is great too Cons No ability to surcharge to re-coup credit card fees. Review Source VR Verified Reviewer Director Sports Used the software for: 2+ years ### "Deals" December 25, 2019 5.0 My loss periods has been pleasant my customers love it Pros I love the ability to provide consumers with deals electronically. Since we are in a millennium world now the summer love to receive things Electronically Cons There's not really anything back that I can say about the but a. I love everything that it doesn't has provided for me Review Source Response from TEXT2DRIVE January 30, 2020 Wow, what a glowing review! We are thrilled to hear that TEXT2DRIVE has helped reduce your loss periods and that your customers appreciate the ability to communicate via text message. Our top priority is to help dealers like yours become more profitable and provide excellent customer service. CP Cristina P. Office Manager Automotive Used the software for: 1-2 years ### "Great Product " April 27, 2023 5.0 It’s a good product that our customers find easy to use and convenient. Pros Easy to set up and use. Our customers find it easy to use and very convenient. Cons The price, it should be priced based on use. Review Source JT Jordan T. Internal Advisor Automotive Used the software for: 6-12 months ### "Talk to Clients and Employees on the GO!" February 8, 2022 5.0 Nice! Pros Pretty simple to use! Straight forward, communicate with people without having to actually talk on the phone. It saves any and all communication between people to cover your back and their back! You can communicate through talk, text, pictures, and videos! Cons This is not the easiest product to jump into and use, there is definitely a training course needed in order to properly implement this into an automotive service department Review Source YA YESENIA A. BDC SERVICE MANAGER Automotive Used the software for: 2+ years ### "YOU WILL NEVER STOP USING IT" November 22, 2019 5.0 It has been the best tool for BDC yet, another form of communication is always a plus! Pros \-It is very fast, efficient, and easiest way to communicate with customers who can't take call. Cons \-When customers opt out of receiving messages. Reason for choosing TEXT2DRIVE Managers. Review Source Response from TEXT2DRIVE January 9, 2020 We are happy to hear that TEXT2DRIVE has been valuable for your BDC and that it has made it easy for you to communicate with customers! We know it is disappointing when customers opt-out, but the good news is, you are legally protected with our solution. CJ Cody J. Sales Department Automotive Used the software for: 2+ years ### "Love how easy it is to follow up with a guest" November 22, 2019 5.0 Pros I love how easy it is for interracting with customers that can be reviewed by our who management staff so everyone is on the same page Cons Some times the App gets clitchy. Also a response sometimes is received by everyone not just the sales person that sent it Review Source Response from TEXT2DRIVE January 9, 2020 We are thrilled to hear that TEXT2DRIVE has made communicating with customers and getting your team up to speed easy! We will look into the technical issues you are having with the app. JT JACOB T. service consultant Automotive Used the software for: 1-2 years ### "Text2Drive" November 26, 2019 4.0 its great. I love it and would recommend it to any one Pros Text to drive is a amazing program. Being able to send pictures and Videos works very well and leaves nothing to question Cons if customers opt out then you can not communicate with them Review Source Response from TEXT2DRIVE January 9, 2020 We are thrilled to hear that you have had such a positive experience with TEXT2DRIVE, especially with the ability to share pictures and videos with customers! We understand that it is disappointing to be unable to communicate with customers who opt-out, but the advantage is, you are protected legally by our platform when they do. ZT ZACHARY T. SALES REPRESENTATIVE Automotive Used the software for: 6-12 months ### "Love This System" November 26, 2019 5.0 Pros Super easy to use and has helped me get closer and more personal with all my clients looking to purchase their vehicles whether it be new or used. I've gotten more deals through text to drive than any other way. Gotta love this whole system. Cons It can be a little glitchy with trying to answer a customer as one of my screens keeps popping up and disrupting me from answering the customer first before another associate grabs the inquiry. Review Source Response from TEXT2DRIVE January 9, 2020 It is fantastic to hear that TEXT2DRIVE has helped you close more sales! Providing personalized customer service without requiring extra time is one of the main benefits of our solution. We will make an inquiry into the screen pop-up issue. DH Dan H. Service Manager Automotive Used the software for: 1-2 years ### "Satisfied Completely" April 27, 2023 5.0 Pros Easy to use. It is very user friendly for the staff and customers. Cons I have no negatives. Everything works great Review Source jR jacob R. services advisor Automotive Used the software for: 1-2 years ### "a good job well done " May 1, 2023 5.0 i loved it Pros i love the app for texting my customers is a big + in book Cons theres not much to dislike about is. so we love it Review Source RS Rachel S. Service Writer Automotive Used the software for: Less than 6 months ### "Text2Drive Review" May 2, 2023 3.0 Pros Uploading videos, walk arounds in service drive or technicians videos. Texting customers is super convenient Cons When you log in for the morning it only shows you text messages for that day. I know you can change the filter, but I wish texts appeared first thing and stayed there until you addressed them. Review Source WW Will W. Service Adviser Automotive Used the software for: 6-12 months ### "Time efficiency " November 22, 2019 5.0 It has been a positive change and a great way to stay in contact with our customers. The automated text that are sent for the repair orders, the survey and future appointmen ts are working well. Pros The ability to keep my customers updated easily and quickly Cons Changes made in CDK ( main software ) on our clients profile are live with TEXT2DRIVE Review Source Response from TEXT2DRIVE January 9, 2020 We love that you have found TEXT2DRIVE, and in particular the automated text messages, valuable for communicating with customers! Being able to keep customers updated on the status of their vehicle is definitely important for providing great customer service. PP Phil P. Service Manager Automotive Used the software for: Less than 6 months ### "Text2Drive is where it's at" April 27, 2023 5.0 So far so good Pros Intuitive. Anyone can log in and start. Cons All good so far. To soon to tell, we shall see Alternatives considered [myKaarma](https://www.capterra.com/p/210380/myKaarma/)[Xtime](https://www.capterra.com/p/187244/Xtime/) Reason for choosing TEXT2DRIVE Was better Review Source LT Lee T. SERVICE ADVISOR Automotive Used the software for: Less than 6 months ### "Text to DRive" April 27, 2023 5.0 great Pros texting is always great way to reach customers, better than emails Cons Times when printed are not accurate, times read different on screen Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.