# Update247 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Update247 the right Hotel Channel Management solution for you? Explore 32 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190995/Update247-Channel-Manager/reviews --- Update247 4.8 (32) [View alternatives](https://www.capterra.com/p/190995/Update247-Channel-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Update247 Ease of use 4.6 Customer Service 4.8 ## Showing most helpful reviews Showing 1-25 of 32 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NW Narelle W. Owner/manager Hospitality Used the software for: 1-2 years ### "Professional programme at fraction of cost of well known site" September 20, 2019 5.0 I never have double bookings. I can easily use all all aspects on this programme. I love it Pros i recommend Update247 to all accommodation providers. The programme is simple to use. The cost is very affordable. I have contacted staff with problems I have had and found them very professional, friendly and efficent. They were able to give me the advice I needed. Cons Unfortunately there is no app for this programme. I am unable to use this programme on my phone Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Siteminder was very expensive. I was recommended to use Update247 by my web designer Review Source Response from Update247 July 3, 2020 Hi Narelle, Thanks for the feedback. We have now updated the platforms to be mobile friendly. All 3 systems Channel manager, booking247 button and Reservation system are now mobile friendly. MT Mark T. owner Hospitality Used the software for: Less than 6 months ### "A breath of fresh air..." September 21, 2019 5.0 We have been with another company for nearly 10 years and although happy there we had ongoing issues and problems within the system, so a change was in order. So far the Update247 system has surpassed the old system both in functionality and most of all in price, the staff have been very helpful in explaining any questions and getting us setup just as we like on the new system. As my review states a breath of fresh air which is very nice in this challenging domain that is hospitality. Pros The customer portal/booking side of the system is very well designed and easy to use for the public domain. Also very pleasing to the eye so far as design goes. Cons I do not have any negative feedback at all at this time. Alternatives considered [ReservationKey](https://www.capterra.com/p/130362/ReservationKey/) Reason for choosing Update247 The other products did not provide what we required for our business and Update247 did, simple as that. Review Source MJ Malina J. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Cut out the middleman and manage your properties yourself" September 17, 2025 2.0 The past few years we were managing our properties ourselves through Airbnb, Stayz and Booking.com as they all register bookings via their own channel manager links to ensure no double-bookings. Ironically, I was informed by Update247 that double bookings could still occur as these platforms do not update in real time with eachother so I engaged Update247 only to end up with multiple double-bookings! It was also time-consuming to cancel their services and when it eventuated, they left all my properties blocked for 2 plus years on the respective websites. I rang and asked Jack from Update 247 to unblock them and he only asked me if I wanted to resubscribe. I spoke with booking.com, Airbnb & Stayz and the only way is to unblock them manually myself on each platform. It was a hassle, but glad I did it as each platform assured me that double-bookings were very rare once all platforms were linked via their own channel manager links which are the same links as what Update247 use. Pros I was initially under the impression that they were efficient and good value for money from previous reviews I had read. Cons We received double bookings with our properties for the first few weeks after we signed up to UPdate247 plus we are still waiting on a refund for webiste subscriptions by them which we cancelled a few months prior to discontinuing with them. Review Source GH Geof H. Director Consumer Services Used the software for: 2+ years ### "Excellent platform" September 20, 2019 5.0 The system matches our needs and l would recommend to other accommodation providers Also well priced and well worth changing over to Pros The system functions well and is ideal for our small B&B Cons Some complex steps but Support team always sorts out any concern Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) More cost effective for a small operator Good Support service Review Source JS Joanne S. Owner director Hospitality Used the software for: 2+ years ### "A reservation system well ahead of our time" July 20, 2022 5.0 I have been using it since inception and I am only sorry that other people don’t know about it. I would be happy to share my experience with anyone who might be interested Pros What it does it is almost like an accounting software. You can look at stats and data relating to your business. It is always being improved. Another important think I have two entities And can view them both on the same page this saves me so much time. Cons It is hard to say because it is mostly fantastic . I would like to be able to do yearl comparisons going back to 2 and 3 years. I am sure that this will be addressed Reason for choosing Update247 It was far superior, well priced and I needed top quality customer service. I am now easy to please either Review Source JB Juanita B. Resort Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Amazing online reservation, booking system and channel manager all rolled into one!" September 30, 2019 5.0 Update247 has solved all my reservation, booking and channel manager jobs all rolled into one. Even the reporting side of things is much better and am able to do end of month reports. the staff are always at my beck-n-call - Customer executive is awesome especially and assisted me so much at the beginning and subsequent calls. But to be honest I barely need to call them and its always operator error, not their system. Pros The value for money was the first thing that inspired me to look more closely but after being set up and using for longer, we couldn't be without it. Its amazingly good for such a good price and is perfect for our little resort. Update247 does everything we could want to run a small resort complex as a reservation system, booking system through our own website plus a channel manager to all the other Online Travel Agencies. Cons The only thing I am not as happy with is using it on a mobile. As resort manager we need to be offsite regularly and need to be able to access our system at all times. The online version of their website is ok but not as good as other systems that either use an app \[e.g Booking.com use Pulse\], Hirum has their own app etc but again, for the price we pay I am never going to complain about it - just something for them to be aware of if they are looking at upgrading anything within the system. Reason for choosing Update247 For all of the reasons above - the amazing price, the overall accessibility and ease of use, the fact it does three things all rolled into one, the helpline and staff. Review Source GC Gary C. Owner / Director Hospitality Used the software for: 2+ years ### "Update 24/7 a great product for small accommodation providers" September 23, 2019 5.0 Our overall experience has been positive with Update 24/7. For years we used another (more prominent) program, and I was skeptical to change to Update 24/7. But we have used it for a number of years now, and I am glad I made the change. Pros It is very easy to use, and just runs in the background whenever our property management software is running. It easily, and correctly, places bookings into our reservation system. But it still gives us flexibility to change the allocated room / apartment if we need to. Cons I would like the guest name in the email header to make it easier to find bookings, if you need to look for the booking again later. Currently only booking reference number is shown, which is fine - but it would be easier with guest name. Reason for choosing Update247 Answered above. Review Source Response from Update247 July 3, 2020 Hi Gary, we have added the Guest names to email subjects. RP Rose P. Building Manager Hospitality Used the software for: 6-12 months ### "Keeping Up to Date 247" September 20, 2019 5.0 Update 247 made themselves known to us at the time we were looking to reduce the costs of our channel management. The transition from our previous channel manager to Update 247 was handled by the support team without any issues. We are very pleased to have made the swap, especially as we save hundreds of dollars a year. Pros Update 247 is responsive to our needs. We are only small users but can see how easily scaleable the system is. Presentation is clear and detailed. Screens are easy to follow. Reminder emails keep us on track to check all notifications. Cons I wish I had the time to get more familiar with the programming so as to be able to make changes, implement new room offerings easier. When help is needed, though, the Update 247 team is always there by phone or email. Reason for choosing Update247 Pricing was a big consideration but we were also impressed by the marketing campaign that caught our attention. Well done Update 247. Review Source TC Tanya C. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Fantastic Product/Program" October 14, 2019 5.0 By having Update247 as our channel manager and RMS, it has save us heaps of time and we can use this wherever we are. Pros This software is easy to use, and is a complete package with channel manager and front of house system. Cons Nothing that we didn't like, it is a fantastic product Switched from [SiteMinder](https://www.capterra.com/p/123133/SiteMinder/) Hard to use and was expensive Review Source MJ Michael J. Owner manager Hospitality Used the software for: 2+ years ### "Manage room availability and pricing with ease." September 20, 2019 5.0 Pros Very simply and straight forward to use. Great support from Update247 on initial set up. They helped in room mapping and connecting to multiple websites. Have used the channel manager for three years without any issues. Have been able to update room availability and pricing across multiply sites within seconds. Very cost effective particularly paying annually. Cons Nothing. First channel manager I have used and have no need to look elsewhere. Highly recommended. Review Source JH Julie H. Owner/Operator Hospitality Used the software for: Less than 6 months ### "Very user friendly!" September 30, 2019 5.0 Double bookings Pros I love that it is very user friendly. I am not particularly IT literate but I haven't had any problems with this software. The only negative is that I didn't start using it sooner! Cons I don't dislike anything about this software Review Source TJ Thomas J. owner Hospitality Used the software for: 2+ years ### "Great service" September 20, 2019 5.0 if i have a problem i ring and they talk me through with no problems a great company to deal with Pros it is so easy to use and when you are not that good on computer this site is easy for the beginers highly recommended to all users Cons there is none to report as if there was a problem i would go straight to one of the office to get it solve Review Source MC Maurice C. Director Hospitality Used the software for: 1-2 years ### "Even an Old Chap can Learn ! " September 20, 2019 5.0 No double bookings . Reminders to activate from overnight activity. Pros I am in my 70's and not all that IT Literate It took me a little while to understand it but the staff were very responsive and it soon became an excellent management tool with no more double bookings. The booking button was also clearly a money saving mechanism basically paying for the monthly fee ... Cons Nothing at all It has worked for me and my team after an initial understanding and good tuition with great tolerance form 247 Reason for choosing Update247 A business associate recommended it and I remain forever grateful. Review Source MC Michelle C. Operations Manager Hospitality Used the software for: 6-12 months ### "Good Product" September 26, 2019 4.0 Took a while to learn functionality and still learning. The company that provides support isn't always upfront about what we can actually do ourselves they seem to like to keep control of our actions. Pros You can customise a number of aspects of it and some functionality very easy to use. Cons Not connected to all channels we'd like to use like Trivago and Trip Adviser. Some functionality not easy to use. Reason for choosing Update247 I didn't choose the product, was already installed by business owner many years ago. Review Source Response from Update247 July 3, 2020 Hi Michelle, Both Trivago and Trip advisor are now connected with Update247. Support staff have spoken to Jenny at reception and have connected both the channels. Link to Birches serviced apartments listing on Trivago : https://www.trivago.com.au/melbourne-44314/hotel/birches-serviced-apartments-102007 GK Gillian K. Resident manager Hospitality Used the software for: 2+ years ### "Awesome service for 10 years" September 20, 2019 5.0 I have been using this channel manager for a decade. It is better value for money than the opposition with better customer service. Pros It's so easy to use, and if I get a bit confused there is a good customer service team to help. Cons Nothing at all. I have nothing more to say Review Source JO John O. Owner (Manager) Hospitality Used the software for: 1-2 years ### "Excellent Update 247 Channel Manager for easy to use and to follow hospitality software bookings" September 20, 2019 5.0 Pros User friendly for both clients making bookings and hosts managing bookings via mappings simple to use from different partners. Update 247 Channel Manager provide excellent training and advise for new clients to become familiar in using this simple to use software. Cons I have found no aspect of using this software to be least of my liking. Once being familiar with how to move around this software it is sooooo easy and user friendly. Review Source PJ Paul J. Hotelier Hospitality Used the software for: 2+ years ### "Easiest channel manager system I've ever used" September 20, 2019 5.0 Pros It is simple. The layout is easy and logical. I can make changes anywhere I have internet access. THE most simple system to use and makes my job so much easier. Cons There is frankly nothing not to like. Its just a brilliantly simple and essential tool for our business. Reason for choosing Update247 Australian office support and very easy to set up and get started. Review Source EA Erin A. Owner Beach House Dunsborough Hospitality Used the software for: 2+ years ### "Update 247 Channel Manager Makes my life so much easier" September 20, 2019 5.0 Fantastic product, enables me to be 100 percent accurate with availability, with no double bookings. Pros Update 247 is easy to navigate. The Help Desk is excellent if I do have a query. Cons Update 247 Channel Manager needs to include more providers eg. Home Away (STAYZ) Review Source Response from Update247 July 3, 2020 Dear Erin, Homeaway now can be added to update247. Thanks for the suggestion. fW fiona W. owner Hospitality Used the software for: 2+ years ### "Ease of Use" September 20, 2019 5.0 Extremely easy to use always ready to assist on the phone or online. Pros We are only a small Motel and it is easy to use. The support we receive is amazing. Would recommend it to anyone interested in using it and also would be happy to help with a personal referral. Cons nothing all was easy phone assistance was great Review Source JK Jennie K. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Been using it from last 10 years and happy with it !!" September 20, 2019 5.0 Pros Its cloud based so can access it anywhere. Works well on phone and ipad. Fast connection with booking.com and expedia. Very reasonably priced. Integrates with our reservation system. Easy to contact. Cons Not much, we have had some minor issues but they were rectified quickly. Review Source LA Lewis A. owner Hospitality Used the software for: 2+ years ### "Update247 review " September 22, 2019 4.0 Pros when it works and syncs properly with other booking engines it is great! Cons trying to understand it and link with all channels very time consuming to work it out Functionally is slightly limited for our needs Reason for choosing Update247 mainly price Review Source mL margaret L. owner Hospitality Used the software for: 2+ years ### "Very Happy " September 20, 2019 5.0 Great always polite and easy to talk to and resolve my problems Pros easy to use and has lots of other functions and details I can add to the bookings Cons Probably has a lot of things on it that I don't use Reason for choosing Update247 price Review Source dP dirk P. owner Hospitality Used the software for: 2+ years ### "Best channel manager on the market, save hours each day" September 20, 2019 5.0 Pros cost, ease of use. tried another brand, twice the cost and twice as difficult Cons could have a few more features, easier set up and bulk updates Reason for choosing Update247 cost and ease of use Review Source KB Kerri-Ann B. Owner/Manager Hospitality Used the software for: 6-12 months ### "Great all round product" September 21, 2019 5.0 We have used 2 channel managers/res systems previously who are the big boys and did not feel we were recieving value for money for their services. Update247 gave us all that we needed at a very affordable price and assisted us in the changeover from the old to the new. Terrific service and flexibility. Pros Software is intuitive, always accessible and the team are very open to suggestions. Ease of use was an important priority and local support. Cons There were some small restrictions but once I spoke with them, all was sorted very quickly. Review Source RB Roxana B. Owner Hospitality Used the software for: 6-12 months ### "A very nice experience" September 20, 2019 5.0 Pros Definitely the price. I have made a lot of research to find a channel manager at an acceptable price but on the same time to offer all the facilities. Fortunately, Update 247 has all the package that we need. Cons In the beginning there was a difference of the hours with the result that the availability was closed at around 14:00 local time (24:00 Sydney. This issue was solved. Reason for choosing Update247 More channels and more options. Review Source Similar Products Featured ## Related categories [Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.