# Performance Leader Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Performance Leader the right Performance Management System solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/190999/Performance-Leader/reviews --- Performance Leader 4.6 (14) [View alternatives](https://www.capterra.com/p/190999/Performance-Leader/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Performance Leader Ease of use 4.9 Customer Service 4.8 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use lS lisa S. HR Manager Architecture & Planning Used the software for: 1-2 years ### "Recommending Performance Leader" August 8, 2022 4.0 We have been able to provide a platform that moves with internal changes ie. around KPI measurements. For the first time we have been able to provide a space where our strategic plan sits and staff are able to find information as well as setting up goals, which we can track and report on. Pros It has been cost-effective, and has provided us with the ability to implement a new system which we have been able to develop to our specific needs. Fast Feedback is a great option, providing staff with the ability to provide feedback at anytime and helping us to create a culture of recognising people's achievements. Cons At this stage I have no negative feedback to provide. We are still in the process of implementing all the modules we need. Switched from [Trakstar Perform](https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/) An American based system that lacked customer service and had become outdated. I met \[SENSITIVE CONTENT\] at PL through contacts and we spoke for 18-months before I knew the business was ready to move to a new system, and Paul without any pressure kept in touch and we spoke during this time, and then worked together on preparing a proposal. Nothing was too much trouble. Review Source TS Tenille S. Head of People, Training & Culture Legal Services Used the software for: 2+ years ### "Client Experience Contribution " July 6, 2022 5.0 Excellent Pros Ease of navigation for the user, we had a short introductory training session for the staff with \[SENSITIVE CONTENT\] and haven't received many questions since. Cons Nothing, we have been really happy with the product. Alternatives considered [ELMO Software](https://www.capterra.com/p/161821/ELMO-Software/) Reason for choosing Performance Leader \[SENSITIVE CONTENT\] made it seem easy and had most of the prep done so we were ready to go when the board provided approval. Review Source CG Curtis G. HR Systems & M.I. Advisor Human Resources Used the software for: 2+ years ### "Performance Leader Review - TS Review" January 31, 2022 4.0 Pros The system is intuitive and relatively easy to amend/configure cycles. It was also quite straightforward to integrate with our People Database securely, thereby enabling SSO. Cons I think the portal for supervisors can be improved. Currently for those managers/partners with a number of direct reports, their portal can look clunky and filled with different cycles, when there is no action for them to take or no action to take at that particular time. I think the 'My Action Required' toggle should be applied as a default to help mitigate this. Review Source Response from Performance Leader December 20, 2022 Thanks for the feedback! Really glad you find it easy to customise cycles. Ease of management of direct reports is a priority area for us - thanks for drawing attention to that. Better use of the "My Actions Required" focus pane is a great suggestion! TK Tamsin K. Learning & Development Manager Legal Services Used the software for: 2+ years ### "Highly recommend Performance Leader " December 14, 2022 5.0 Pros A simple to use system for everyone at the firm to give and receive feedback, conduct career reviews and consequently set and update their objectives. The PL team have done a tremendous job of continuously developing the system to meet our changing (and challenging!) needs and requirements. Cons Nothing! It has been continuously developed and improved and meets our needs very well! Reason for choosing Performance Leader Better value for money and ease of use. Performance Leader is far less complex than OM and we found the level of support and service very good. Would certainly recommend to any HR department looking to implement a career review system. Review Source AZ Anthony Z. Head of People and Culture Management Consulting Used the software for: 6-12 months ### "Great platform, Amazing Support" May 17, 2023 5.0 Very happy with Performance Leader, it has enabled and accelerated the roll out of our short and long term performance review processes. Pros I'm new to using Performance Leader and have found it to be a very user (and administrator) friendly platform that I would recommend to any organisation thinking about implementing a platform to support short and long term performance reviews. There are currently modules of the system that we do not utilise fully - however we are accelerating our planning for future P&C activities that are supported by Performance Leader. I have been absolutely amazed by the high quality, and rapid support provided by the Performance Leader team in both learning the system and modifying aspects of the system to suit our needs. Cons Some aspects are not as intuitive as expected - but the support and training demos quickly helped to understand how it works and how to make changes.The platform would benefit from calendar based reminders for user to complete sections. Review Source ML Michelle L. HR Advisor Legal Services Used the software for: 1-2 years ### "Great system and amazing service" August 15, 2023 5.0 Pros The system and features were easy to use but also the team, especially Logan, were so helpful with everything. Any questions about the system or it's functionality became a great tutorial on how to use the system even more efficiently, and his recordings were great tools to share around our HR team as well. It made us very confident with using the system ourselves and exploring what else we could be using he system for. Cons It would be great if it could integrate with an HRIS which I think the team were considering a while ago. Review Source Response from Performance Leader August 18, 2023 Thanks Michelle! We actually integrate with a range of HRIS platforms (Cascade, SuccessFactors, Dynamics, Salesforce, SAGE and many more - full list on our website). Glad you enjoyed working with our CX team. Confidence and ownership is what we aim for! EC Emily C. Senior HR Advisor Legal Services Used the software for: 1-2 years ### "Performance Leader is the best!" April 6, 2023 5.0 Pros Performance Leader is the best! We've used a couple of performance systems in the past and this is by far the best. It's very user intuitive from an admin and general user perspective. We've had great feedback across the Firm. We use the system for our 360 feedback as well as our annual reviews and we can really mold it to what we need and what works for us as a Firm. Customer support is second to none and everyone is super responsive and will hop on calls at the drop of a hat to help out. We launched the system and started mid-year reviews on it in 6 weeks - that's how easy it was! Cons I did struggle with reporting at the beginning but after a quick demo it was so easy! Plus the team are always adding reporting options so it's continually evolving with the needs of it's clients. Review Source VB Vanessa B. P&C Advisor Financial Services Used the software for: 1-2 years ### "Great system" June 16, 2022 5.0 Pros Easy to use, very user friendly, even the most tech illiterate could use it with ease. Great service from the support team Cons We really pushed the boundaries of the software and wanted a few things from it that couldn't be done., particularly with the reporting component. These are works in progress Review Source Response from Performance Leader December 20, 2022 Thank you - great to know you found it intuitive and easy to use. Our product team will love that feedback. Reporting and analytics is a priority area in 2023, with some key enhancements schedule for release in H1 2023. These should offer more flexibility and insights - confident these will address your needs, but the proof will be in the reporting! LT Liza T. People, Training and Culture Advisor Legal Services Used the software for: 1-2 years ### "User friendly and great Account Managers!" October 21, 2021 5.0 Pros The performance leader platform is extremely easy to use and administer. Our Account Manager is also extremely knowledgeable, approachable and passionate about the products which has allowed us to really make the most out of the product and make a positive difference within our firm. Cons The platform is fantastic. These isn't really anything that needs to be improved. If there is, they are probably already onto it. Review Source Response from Performance Leader December 20, 2022 Thank you for the thoughtful review and for recognising our customer success team! It makes our day to know that together we've made a positive difference in your firm. That's our purpose. EG Erin G. HR Systems and MI Specialist Law Practice Used the software for: 2+ years ### "Performance Leader feedback" February 1, 2022 4.0 The overall experience with Performance Leader has been very positive. We successfully implemented this system a number of years ago and it has been easy to deploy and the feedback has generally been positive. Pros It is a very modern, user-friendly and easily configurable performance management system that offers some great modules, functionality and features. Cons The import function to add/update user details could be improved Review Source Response from Performance Leader December 20, 2022 Thanks for the feedback! Great to know deployment was easy and well-received. Agreed the data import wizard can be improved - we are working on making the process clearer and more robust. NR Nok R. Performance & Reward Manager Legal Services Used the software for: Less than 6 months ### "User friendly" June 16, 2022 4.0 My overall experience has been great and I can't get a better customer services. The customer experience team has been extremely helpful and always with great attitude. Pros What I like most about the tool is that it is very easy to use, even for a new admin user. It has all the features that make process seamless and meaningful. Cons It could have features that allow admin user to edit/update the review questions more efficient (i.e., duplicate questions/page). Review Source Response from Performance Leader December 20, 2022 Thank you for the feedback - and for calling out customer service! It's made our day. Some key enhancements are coming to the review builder in early 2023 - easier duplication, better tracking of input fields, easier custom report building, a gallery and more. The end result should be less time spent building and checking forms, as well as more effective and interesting forms! NK Natalie K. Program Advisor Legal Services Used the software for: 6-12 months ### "Performance Leader Review" December 12, 2022 4.0 Pros Performance Leader is very intuitive and easy to use and set up. For someone with no developer experience I was able to customise the reviews and other modules with little training. The Performance Leader team are also very proactive in developing the system to better suit the needs of users. Cons The reporting functionality is great but could be better in capturing compliance for different modules. In saying this the reporting module is being developed from user feedback. It's great how customers get a say in how we think the system should be improved. Very excited for next year's development roadmap. Review Source GM Georgia M. HR Analyst Law Practice Used the software for: 2+ years ### "Overall great performance platform" June 21, 2022 5.0 Fantastic - great customer support and easy to use. Pros The best thing about Performance Leader is it's ease of use. It's very user friendly, easy to set up from an admin point of view and our end users are able to use the platform without any difficultly. Cons Launching people in a review cycle is a little clunky but I understand this is on their roadmap to enhance. Review Source BT Barbara T. People & Operations Manager Law Practice Used the software for: 6-12 months ### "Great system" December 19, 2022 5.0 The support team are terrific. They all provide excellent support and are proactive in finding solutions. Pros I have found Performance Leader to be an intuitive, easy to use system. Even those with limited tech experience would have no issues using the system. In addition, the Performance Leader team provide fantastic customer support. Cons The platform is great; no issues at present. Review Source Similar Products Featured ## Related categories [360 Degree Feedback](https://www.capterra.com/360-degree-feedback-software/)[Performance Management System](https://www.capterra.com/performance-appraisal-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.