Who Uses This Software?

HR, Students, Marketing, Event Managers, Social Influencers or any other professional who requires quick and easy feedback from their customers, employees or user base.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $25.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
  • Support
    Online
    Business Hours

Vendor Details

  • SurveyHero
  • www.surveyhero.com/
  • Founded 2016
  • Switzerland

About SurveyHero

SurveyHero is an online survey tool that makes it so easy to create beautiful and mobile optimized online surveys.


SurveyHero Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

SurveyHero Reviews Recently Reviewed!


SurveyHero is a Hero to our small charity!

Aug 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As a non-profit I get access to Survey Hero, a strong product with excellent capability, free of charge. This enables me to survey donors and those that use the services of our charity in ways that we could not otherwise afford. I particularly value being able to produce surveys with conditional questions allowing me to take respondents through a different question path depending on their earlier answers. If SurveyHero did not offer this free to non-profits, we would have to pay elsewhere and as a very small charity we would not be able justify paying.

Cons: Lack of straightforward way to test all conditional question answers and resulting branches (at least, this was the case the last time I tried).

Overall: Our overall experience has been excellent. We like the product, and whenever we have had any questions, SurveyHero have responded quickly and helpfully.

Our Favorite Survey Software, Better Than Any Other We Used

Jul 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, drag and drop makes it so easy.

Functionality makes it very easy.

Our surveys are saved on file

The packages allows flexibility.

You can also have in different language. Most importantly the service support is amazing.

Cons: We had an issue once with the export, but there was a pop up window at a click of the button where support just responded right away and resolved our issue right away.

Not like other companies, where support is serviced to other countries, long wait and that can't properly understand and address technical issues properly has been a problem, but survey hero is completely different!

Overall: Highly recommended. We used to use survey monkey but found this better. My company uses it once a year after our event. Their support (Brian) is super responsive and helped us resolve an issue (we are in Asia) - but we haven't run into much issues. They also were so flexible to us when we didn't cancel our subscription properly and supported us in a refund. Interface and everything so easy to use.

Vendor Response

by SurveyHero on August 02, 2019

Thank you so much for the great feedback!

Easy to implement AND powerful survey options!

Aug 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyHero is extremely user friendly and offers a wide variety of powerful options.

Cons: We haven't come across much of anything we didn't like about SurveyHero.

Overall: Our organization needs to create post-event surveys for consumer and vendor feedback and have also exclusively used SurveyHero for our online inductee fan vote each year. The ability to add graphics (photos of our nominees) along with text about nominees careers has made for a great experience and the ability to seamlessly embed the survey right on our website helps keep our brand consistent and allows us to drive survey takers to a familiar portal. It's allowed me to spend more time deploying and promoting our surveys than building them!

No "Monkeying" Around

Aug 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: SurveyHero is exactly what I was looking for in a survey generator that would be competitive with leading brands. Frankly, I liked the name of the product, as it is more positive, and free of any negative historical implications. Upon signing up, I found the product to be easy to use, comprehensive in terms of tools and flexibility, and it provides great results and reporting.

Cons: There is a small frustration in deploying my survey to additional participants. It is not clear how to add new participants without deploying an entirely new collector, complete with a new link, etc. but this is a small frustration. Does not change the functionality of the product. This probably can be fixed with clearer buttons or instructions for the user.

Overall: My overall experience has been extremely positive, including direct personal prompt contact from customer service. This product is definitely worth the investment.

Volunteer Wellington

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, lots of features that help to customize the surveys and the communication

Cons: Only 1 user for the not for profit business account. This is a minor issue.

Overall: It has been a great way to be able to connect with the volunteers we refer to community organisations and charitable trusts.

A great Resource for our Charity!

Aug 05, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a great program to use. It does everything we want and helps us show results very easily; allowing us to share with others with ease. As a charity with very few staff, anything that gives good results with little input makes its ideal.

Cons: We would also really like to be able to get our logo on the display area when we share on Facebook so people know its our survey, as our families are more likely to complete it, if its from us. Also in an ideal world we would like more options for background decoration, but this is only so its more appealing to families.

Overall: This saves us time and money. Without the amazing support from SurveryHero we would be outlaying a lot more money for something that doesn't do the job we want.

Because of the data we are able to collect from our families it helps us advocate for all SEND families across Norfolk in a much more professional way!

Great User Experience

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Great user experience, good features and great look

Cons: maybe not the most powerful in terms of features. Lack a way to hide fields.

Overall: Good experience for simple to mid complexity forms or surveys with great look

Vendor Response

by SurveyHero on August 07, 2019

Thank you for the review! Just a quick note, we do have the ability to hide fields. Find out more here:
https://help.surveyhero.com/manual/how-to-show-or-hide-questions-with-display-logic

Excellent software

Aug 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to use multilingual functions.

Cons: Data collection requires clean up on my side; however, it is still more improved than other software companies.

Overall: Very satisfied - Interface is extremely user friendly and customer service is outstanding.

OMG & SurveyHero

Jul 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Survey Hero is very user friendly. I am able to create professional surveys quickly and organize data in multiple report styles.

Cons: I do not have any cons to share. It's a very user friendly platform.

Fantastic Software for our Purposes

Aug 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use! Great to set up and you can choose how to send out to your participants. You can send the results page to stake holders and they have a free not for profit version that is invaluable to us a community center

Cons: So far, I haven't come across anything.