# Page 8 | SurveyHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is SurveyHero the right Survey solution for you? Explore 219 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191055/SurveyHero/reviews --- SurveyHero 4.7 (219) [View alternatives](https://www.capterra.com/p/191055/SurveyHero/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 11th, 2026 # Page 8 - Reviews of SurveyHero ## Showing most helpful reviews Showing 176-200 of 219 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AA Ashton A. Student Consumer Services Used the software for: I used a free trial ### "AWESOME TOOL" October 8, 2024 5.0 Great, I can't wait to get my student account Pros Easy to use, and the setup is clean looking. Cons Cost money which is a pain in the butt for real Review Source LN Linh N. student Higher Education Used the software for: I used a free trial ### "Review of SurveyHero" October 28, 2024 4.0 Pros How easy it is to create surveys and customize it Cons Unclear if anonymous means making people sign in when making survey Review Source NC Nicholas C. Assistant Coach Sports Used the software for: I used a free trial ### "Great survey site!" September 28, 2024 5.0 Pros Easy to set up and send surveys! Nice pre-made templates. Also, love that they have a free option for students! Cons The only thing that I didn't like was that it was not super clear to me what level of subscription I was signing up for when I first created my account. Review Source AM Alex M. Manufacturing Engineer Education Management Used the software for: I used a free trial ### "Good Software but basic is to basic" August 17, 2024 4.0 very good our HR department also use survey hero Pros very easy way to collect the responses. Good userinterface Cons There is no way to export the data with the basic version. In this case you have to take one of the plans. So the basic version is not really nessesarry. Review Source MS Mohammed S. Field Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great options for blending multiple distribution channels for optimal reach" July 21, 2021 5.0 Our experience with SurveyHero was sort of bitter sweet. They have an amazing offering of features that made our surveys very exciting and efficient; but also have a highly controversial subscription model in place. Overall though, we gained way more than we lost with SurveyHero and learnt a lot of new skills while building forms on their platform. Pros My favorite feature of SurveyHero was the QR code distribution tool. We reserved this distribution mode purposely for our targeted recruitment and donor engagement campaigns. Because it is a relatively unused and uncommon distribution model, we always achieve our primary goal of impressing respondents with explanations of how it works and relatively high level of security it provides for data collection and questionnaire circulation. Cons Their pricing model is not the greatest. Several features that should come standard and are commonly used when building surveys are reserved for higher packages. I would prefer caps on volumes of work that could be done per package instead of high restrictions on functionality. Alternatives considered [SurveyLegend](https://www.capterra.com/p/156752/SurveyLegend/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveyHero In the early days of our establishment, our goal was to use as many products as possible, in order to be able to make informed decisions about which was the best for which type of project goals. Switched from [QuickTapSurvey](https://www.capterra.com/p/128025/QuickTapSurvey-Offline-Survey-App/) Our customer service experience wasn't great, and ended up ruining our trust in the service. Review Source HK HsingYi K. Postgraduate Student Events Services Used the software for: I used a free trial ### "Good survey service!" July 8, 2024 5.0 Pros The functionality is simple, convenient, and easy to use. Cons Can't change the font or the font size, and there aren't many options for the color either. There is no built-in option for the question. Review Source JT Josiah T. Director Non-Profit Organization Management Used the software for: 2+ years ### "Excellent survey software option" April 8, 2023 4.0 I am very happy with surveyhero, we use this software almost daily for gathering information and feedback. Pros I enjoy the clean user interface of the form builder. The forms look clean and modern and the software offers a variety of ways to collect responses. This software has changed how we operate with our programs and donors. Cons I would like software hero to integrate with other softwares such as Hubspot or slack. This lack of integration limits some of the ways we are able to use suveyhero. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) We needed a software that looked and worked better. Review Source EG Evan G. Chair of Trustees Non-Profit Organization Management Used the software for: 1-2 years ### "SurveyHero is a Hero to our small charity! " August 1, 2019 5.0 Our overall experience has been excellent. We like the product, and whenever we have had any questions, SurveyHero have responded quickly and helpfully. Pros As a non-profit I get access to Survey Hero, a strong product with excellent capability, free of charge. This enables me to survey donors and those that use the services of our charity in ways that we could not otherwise afford. I particularly value being able to produce surveys with conditional questions allowing me to take respondents through a different question path depending on their earlier answers. If SurveyHero did not offer this free to non-profits, we would have to pay elsewhere and as a very small charity we would not be able justify paying. Cons Lack of straightforward way to test all conditional question answers and resulting branches (at least, this was the case the last time I tried). Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing SurveyHero SurveyHero's allow Nono-Profits access to a business plan at no charge. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) The free plan in SurveyMonkey was too restrictive for our needs. Particularly limitations in downloading and analysing responses, and he inability to create conditional surveys (without paying)., Review Source AL Alda L. Conference Director Events Services Used the software for: 1-2 years ### "Our Favorite Survey Software, Better Than Any Other We Used " July 31, 2019 5.0 Highly recommended. We used to use survey monkey but found this better. My company uses it once a year after our event. Their support (Brian) is super responsive and helped us resolve an issue (we are in Asia) - but we haven't run into much issues. They also were so flexible to us when we didn't cancel our subscription properly and supported us in a refund. Interface and everything so easy to use. Pros Ease of use, drag and drop makes it so easy. Functionality makes it very easy. Our surveys are saved on file The packages allows flexibility. You can also have in different language. Most importantly the service support is amazing. Cons We had an issue once with the export, but there was a pop up window at a click of the button where support just responded right away and resolved our issue right away. Not like other companies, where support is serviced to other countries, long wait and that can't properly understand and address technical issues properly has been a problem, but survey hero is completely different! Reason for choosing SurveyHero Packages were'n't attractive. Seemed complicated to use for us, when my team that handled this was not available and I had to setup a survey for first time, it was so easy to use and quick. Review Source Response from SurveyHero August 2, 2019 Thank you so much for the great feedback! VR Verified Reviewer Graduate Student Education Management Used the software for: Less than 6 months ### "No "Monkeying" Around" August 14, 2019 5.0 My overall experience has been extremely positive, including direct personal prompt contact from customer service. This product is definitely worth the investment. Pros SurveyHero is exactly what I was looking for in a survey generator that would be competitive with leading brands. Frankly, I liked the name of the product, as it is more positive, and free of any negative historical implications. Upon signing up, I found the product to be easy to use, comprehensive in terms of tools and flexibility, and it provides great results and reporting. Cons There is a small frustration in deploying my survey to additional participants. It is not clear how to add new participants without deploying an entirely new collector, complete with a new link, etc. but this is a small frustration. Does not change the functionality of the product. This probably can be fixed with clearer buttons or instructions for the user. Reason for choosing SurveyHero Survey Hero seemed to provide the quickest, easiest method of getting my information online for a reasonable cost. Review Source JG Juste G. Operations Specialist Banking Used the software for: 1-2 years ### "I need the discount " April 5, 2024 5.0 Pros I like functionality and ease of use for me this is a plus Cons I can not find any major cons really its all good Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) because this one offers better insights i like that Review Source Jovan J. Teacher Primary/Secondary Education Used the software for: Less than 6 months ### "Good for students" July 6, 2024 4.0 Pros it was free for students, and had great possibilities Cons They canceled student free accounts and started being expensive Review Source YZ Yujing Z. Ph.D.Graduate Student Higher Education Used the software for: 2+ years ### "SurveyHero review for academic research" February 17, 2024 4.0 Pros I have the flexibility to design the survey especially as tables and other funcations other platforms like Google Form does not offer. Cons It is very expensive for students in academic research. Especially once the survey has been sent but it takes a while to get responses, yet we continued being charged. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Review Source KK Kristi K. Deputy Principal Education Management Used the software for: 2+ years ### "Payment options" April 28, 2024 5.0 Pros Easy to navigate and create surveys. Basic plan (up until recently) was great value, as a result, had recommended others to use Survey Hero platform given the ease of use and value. Cons Change in pricing structure. I am now unable to collect data on closed surveys without paying $35 a month. This is not sustainable and will be forced to use an alternate service in future. I have continued to use Survey Hero at the current basic plan for many years and the recent changes Review Source GM George M. Executive Director Museums and Institutions Used the software for: 2+ years ### "Easy to implement AND powerful survey options!" August 5, 2019 5.0 Our organization needs to create post-event surveys for consumer and vendor feedback and have also exclusively used SurveyHero for our online inductee fan vote each year. The ability to add graphics (photos of our nominees) along with text about nominees careers has made for a great experience and the ability to seamlessly embed the survey right on our website helps keep our brand consistent and allows us to drive survey takers to a familiar portal. It's allowed me to spend more time deploying and promoting our surveys than building them! Pros SurveyHero is extremely user friendly and offers a wide variety of powerful options. Cons We haven't come across much of anything we didn't like about SurveyHero. Reason for choosing SurveyHero The non-profit business account option Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Cost Review Source AG Annika G. Student Information Technology and Services Used the software for: I used a free trial ### "Nice tool for creating a survey" April 17, 2024 4.0 Pros I really like its intuitive design and the easy editing funcions. Cons That you have to pay as a student for using the print or export data function. Review Source Georgiana L. PhD student Research Used the software for: I used a free trial ### "Thank you SurveyHero for the opportunity to conduct my PhD studies" February 13, 2024 5.0 Overall, I'm excited to conduct my research thanks to SurveyHero Pros I like that it allows me to upload a video for my research. Also, it is very professional overall. Cons I didn't find something to not like about SurveyHero so far. Review Source AS Amanda S. IT Education Management Used the software for: I used a free trial ### "Great pogram" April 18, 2024 5.0 Pros I love being able to make surveys annonomous Cons the price is high for making it annonomous Review Source RG Raquel G. Student Education Management Used the software for: I used a free trial ### "Helpful survey tool" April 22, 2024 5.0 Pros Very useful tool with lots of different useful options Cons Limited free version. So I needed to upgrade it which as a student can be a bit costly, especially because there is no option to pay monthly and I am only going to need it for few months. No Branching options on the cheapest (Professional) option. Review Source HM Hannah M. Student E-Learning Used the software for: Less than 6 months ### "Student Analysis of SurveyHero" June 21, 2024 5.0 Pros I liked how user friendly the platform is while also offering versatile options and customizations for the surverys. Cons The price for the subscription is a little high in my opinion. I am a college student so I really appreciate student versions, discounts, etc., while still getting all of the premium benefits of a "premium" subscription. Review Source CA Cheryll A. Director, Alumni Relations Education Management Used the software for: 6-12 months ### "New User - Needing it More" February 13, 2024 5.0 Pros Templates/formats are user-friendly. I just need pro mode. Cons basic plan functionality does not allow flexibility Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Company switched and we have to be able to share information. Review Source FN Fóthy N. student Education Management Used the software for: I used a free trial ### "Need for research " February 22, 2024 5.0 My overall experience is really good up to now. Pros I needed a platform to make my research. I hope Survey Hero will help me. Cons I have not find anything about it to not like. Review Source zF ziqi F. Student Hospitality Used the software for: I used a free trial ### "Review from a new user" April 24, 2024 4.0 I like the survey form since it is freely used and accessible. Pros This is a logical survey generator for me Cons sort of pricy for me as a student currently working for projects. Review Source MM Michelle M. office tech Government Administration Used the software for: I used a free trial ### "survey ease" July 1, 2024 5.0 Pros able to make own survey QR code link able to share Cons the only thing i do not like about it is the free trial that it limits you on a lot of things Review Source sM shatha M. Professor Education Management Used the software for: 2+ years ### "A good data gathering tool" February 20, 2024 5.0 Pros what i liked most in SurveyHero is the ease of use Cons it does not provide a variety of data analysis tools Review Source Similar Products Featured ## Related categories [Survey](https://www.capterra.com/survey-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.