# Page 8 | SurveyHero Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is SurveyHero the right Survey solution for you? Explore 206 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/191055/SurveyHero/reviews

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SurveyHero

4.7 (206)

[View alternatives](https://www.capterra.com/p/191055/SurveyHero/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of SurveyHero

## Showing most helpful reviews

Showing 176-200 of 206 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Annika G.  
Student  
Information Technology and Services  
Used the software for: I used a free trial

### "Nice tool for creating a survey"

April 17, 2024

4.0

Pros

I really like its intuitive design and the easy editing funcions.

Cons

That you have to pay as a student for using the print or export data function.

Review Source

JT

Josiah T.  
Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Excellent survey software option"

April 8, 2023

4.0

I am very happy with surveyhero, we use this software almost daily for gathering information and feedback.

Pros

I enjoy the clean user interface of the form builder. The forms look clean and modern and the software offers a variety of ways to collect responses. This software has changed how we operate with our programs and donors.

Cons

I would like software hero to integrate with other softwares such as Hubspot or slack. This lack of integration limits some of the ways we are able to use suveyhero.

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

We needed a software that looked and worked better.

Review Source

HS

Hans S.  
Schulleiter  
Education Management  
Used the software for: I used a free trial

### "Mehr erfahren, was Menschen denken"

May 22, 2024

5.0

Pros

Gute Bedienbarkeit, leichtes Handhaben!!

Cons

Vorab-Umfrage ist lästig, lieber nach Benutzung fragen

Review Source

EG

Evan G.  
Chair of Trustees  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "SurveyHero is a Hero to our small charity! "

August 1, 2019

5.0

Our overall experience has been excellent. We like the product, and whenever we have had any questions, SurveyHero have responded quickly and helpfully.

Pros

As a non-profit I get access to Survey Hero, a strong product with excellent capability, free of charge. This enables me to survey donors and those that use the services of our charity in ways that we could not otherwise afford. I particularly value being able to produce surveys with conditional questions allowing me to take respondents through a different question path depending on their earlier answers. If SurveyHero did not offer this free to non-profits, we would have to pay elsewhere and as a very small charity we would not be able justify paying.

Cons

Lack of straightforward way to test all conditional question answers and resulting branches (at least, this was the case the last time I tried).

Alternatives considered

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Reason for choosing SurveyHero

SurveyHero's allow Nono-Profits access to a business plan at no charge.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

The free plan in SurveyMonkey was too restrictive for our needs. Particularly limitations in downloading and analysing responses, and he inability to create conditional surveys (without paying).,

Review Source

TQ

Tracy Q.  
Instructional Coach  
Education Management  
Used the software for: I used a free trial

### "Great Product"

May 19, 2024

5.0

Pros

I loved the ease of use and its great that they give a discount for educators.

Cons

The fact that I had to fill out this review in order to get the educator discount.

Review Source

AS

Amanda S.  
IT  
Education Management  
Used the software for: I used a free trial

### "Great pogram"

April 18, 2024

5.0

Pros

I love being able to make surveys annonomous

Cons

the price is high for making it annonomous

Review Source

AL

Alda L.  
Conference Director  
Events Services  
Used the software for: 1-2 years

### "Our Favorite Survey Software, Better Than Any Other We Used "

July 31, 2019

5.0

Highly recommended. We used to use survey monkey but found this better. My company uses it once a year after our event. Their support (Brian) is super responsive and helped us resolve an issue (we are in Asia) - but we haven't run into much issues. They also were so flexible to us when we didn't cancel our subscription properly and supported us in a refund. Interface and everything so easy to use.

Pros

Ease of use, drag and drop makes it so easy. Functionality makes it very easy. Our surveys are saved on file The packages allows flexibility. You can also have in different language. Most importantly the service support is amazing.

Cons

We had an issue once with the export, but there was a pop up window at a click of the button where support just responded right away and resolved our issue right away. Not like other companies, where support is serviced to other countries, long wait and that can't properly understand and address technical issues properly has been a problem, but survey hero is completely different!

Reason for choosing SurveyHero

Packages were'n't attractive. Seemed complicated to use for us, when my team that handled this was not available and I had to setup a survey for first time, it was so easy to use and quick.

Review Source

Response from SurveyHero

August 2, 2019

Thank you so much for the great feedback!

VR

Verified Reviewer  
Graduate Student  
Education Management  
Used the software for: Less than 6 months

### "No "Monkeying" Around"

August 14, 2019

5.0

My overall experience has been extremely positive, including direct personal prompt contact from customer service. This product is definitely worth the investment.

Pros

SurveyHero is exactly what I was looking for in a survey generator that would be competitive with leading brands. Frankly, I liked the name of the product, as it is more positive, and free of any negative historical implications. Upon signing up, I found the product to be easy to use, comprehensive in terms of tools and flexibility, and it provides great results and reporting.

Cons

There is a small frustration in deploying my survey to additional participants. It is not clear how to add new participants without deploying an entirely new collector, complete with a new link, etc. but this is a small frustration. Does not change the functionality of the product. This probably can be fixed with clearer buttons or instructions for the user.

Reason for choosing SurveyHero

Survey Hero seemed to provide the quickest, easiest method of getting my information online for a reasonable cost.

Review Source

JG

Juste G.  
Operations Specialist  
Banking  
Used the software for: 1-2 years

### "I need the discount "

April 5, 2024

5.0

Pros

I like functionality and ease of use for me this is a plus

Cons

I can not find any major cons really its all good

Switched from

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)

because this one offers better insights i like that

Review Source

YZ

Yujing Z.  
Ph.D.Graduate Student  
Higher Education  
Used the software for: 2+ years

### "SurveyHero review for academic research"

February 17, 2024

4.0

Pros

I have the flexibility to design the survey especially as tables and other funcations other platforms like Google Form does not offer.

Cons

It is very expensive for students in academic research. Especially once the survey has been sent but it takes a while to get responses, yet we continued being charged.

Alternatives considered

[Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Review Source

PA

Pedro A.  
PhD Student  
Higher Education  
Used the software for: I used a free trial

### "Survey Hero Review"

April 18, 2024

4.0

Pros

Easy of access, in a few minutes I had finished the survey that I needed and the info I got was complete and easy to understand.

Cons

Results of surveys that were done on the free trial have an adequate max length of 30 days, however you can't see the answers after the expiration time. It would be ideal if you at least could see the results after closing or got a summary of the results automatically on the e-mail. Not being able to see anything at all is too limiting.

Review Source

GM

George M.  
Executive Director  
Museums and Institutions  
Used the software for: 2+ years

### "Easy to implement AND powerful survey options!"

August 5, 2019

5.0

Our organization needs to create post-event surveys for consumer and vendor feedback and have also exclusively used SurveyHero for our online inductee fan vote each year. The ability to add graphics (photos of our nominees) along with text about nominees careers has made for a great experience and the ability to seamlessly embed the survey right on our website helps keep our brand consistent and allows us to drive survey takers to a familiar portal. It's allowed me to spend more time deploying and promoting our surveys than building them!

Pros

SurveyHero is extremely user friendly and offers a wide variety of powerful options.

Cons

We haven't come across much of anything we didn't like about SurveyHero.

Reason for choosing SurveyHero

The non-profit business account option

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Cost

Review Source

Georgiana L.  
PhD student  
Research  
Used the software for: I used a free trial

### "Thank you SurveyHero for the opportunity to conduct my PhD studies"

February 13, 2024

5.0

Overall, I'm excited to conduct my research thanks to SurveyHero

Pros

I like that it allows me to upload a video for my research. Also, it is very professional overall.

Cons

I didn't find something to not like about SurveyHero so far.

Review Source

CA

Cheryll A.  
Director, Alumni Relations  
Education Management  
Used the software for: 6-12 months

### "New User - Needing it More"

February 13, 2024

5.0

Pros

Templates/formats are user-friendly. I just need pro mode.

Cons

basic plan functionality does not allow flexibility

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Company switched and we have to be able to share information.

Review Source

FN

Fóthy N.  
student  
Education Management  
Used the software for: I used a free trial

### "Need for research "

February 22, 2024

5.0

My overall experience is really good up to now.

Pros

I needed a platform to make my research. I hope Survey Hero will help me.

Cons

I have not find anything about it to not like.

Review Source

sM

shatha M.  
Professor  
Education Management  
Used the software for: 2+ years

### "A good data gathering tool"

February 20, 2024

5.0

Pros

what i liked most in SurveyHero is the ease of use

Cons

it does not provide a variety of data analysis tools

Review Source

THTD

Thi Huyen Trang D.  
Researcher  
Research  
Used the software for: I used a free trial

### "Great deal with SurveyHero"

February 12, 2024

5.0

Honestly, I only tried 1 time to design and use with free trial but i feel it is conveniently

Pros

Easy to design and review, convenient functions and suitable for my tasks

Cons

I am not sure, still not try all about the tool

Review Source

DM

Daniella M.  
Student  
Education Management  
Used the software for: Less than 6 months

### "Great tool for creating a survey for a Bachelor project."

March 26, 2024

5.0

Overall great platform. Easy to use and manageable to work with when collecting results.

Pros

Easy to use and good to collect data for your project.

Cons

If you want to create a survey in which people can be anonymous, you'll have to upgrade to paid version.

Review Source

LP

Lottie P.  
Chair of Trustees  
Individual & Family Services  
Used the software for: 6-12 months

### "A great Resource for our Charity!"

August 5, 2019

4.0

This saves us time and money. Without the amazing support from SurveryHero we would be outlaying a lot more money for something that doesn't do the job we want. Because of the data we are able to collect from our families it helps us advocate for all SEND families across Norfolk in a much more professional way!

Pros

This is a great program to use. It does everything we want and helps us show results very easily; allowing us to share with others with ease. As a charity with very few staff, anything that gives good results with little input makes its ideal.

Cons

We would also really like to be able to get our logo on the display area when we share on Facebook so people know its our survey, as our families are more likely to complete it, if its from us. Also in an ideal world we would like more options for background decoration, but this is only so its more appealing to families.

Review Source

Antonio S.  
Associate Teacher  
Education Management  
Used the software for: Less than 6 months

### "Spectacular!"

April 3, 2024

5.0

Pros

I tried to build a research at menti, ms forms, google forms, type forms... but only Surveyhero got to help me

Cons

I liked evertything, easy to use, to find the appropriate type of form to use

Review Source

DG

Damien G.  
curator  
Entertainment  
Used the software for: 6-12 months

### "Great User Experience"

August 6, 2019

5.0

Good experience for simple to mid complexity forms or surveys with great look

Pros

Great user experience, good features and great look

Cons

maybe not the most powerful in terms of features. Lack a way to hide fields.

Reason for choosing SurveyHero

Better look, mor emodern

Review Source

Response from SurveyHero

August 7, 2019

Thank you for the review! Just a quick note, we do have the ability to hide fields. Find out more here: https://help.surveyhero.com/manual/how-to-show-or-hide-questions-with-display-logic

NK

Nuyiri K.  
project Coordinator - Global Policing  
Law Enforcement  
Used the software for: Less than 6 months

### "Excellent software"

August 19, 2019

5.0

Very satisfied - Interface is extremely user friendly and customer service is outstanding.

Pros

The ability to use multilingual functions.

Cons

Data collection requires clean up on my side; however, it is still more improved than other software companies.

Review Source

ML

Mase L.  
Marketing Director  
Hospitality  
Used the software for: Less than 6 months

### "Beautiful interface, incredibly easy to use"

October 13, 2021

5.0

Pros

Building and embedding the survey was a breeze. The drag and drop survey builder was exactly what I needed to launch our survey quickly.

Cons

I do wish the ability to remove SurveyHero's logo at the footer was available with the business package.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Half the price, a much better experience for us and the user.

Review Source

SM

Sean M.  
CNE  
Government Administration  
Used the software for: I used a free trial

### "Great Alternative"

March 6, 2024

5.0

Pros

The ease of use of website, and transparency.

Cons

No comment about cons as of now. Maybe once I utilize it more.

Review Source

LV

Laura V.  
Fundraiser  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Volunteer Wellington"

August 7, 2019

5.0

It has been a great way to be able to connect with the volunteers we refer to community organisations and charitable trusts.

Pros

User friendly, lots of features that help to customize the surveys and the communication

Cons

Only 1 user for the not for profit business account. This is a minor issue.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

The option to have a non for profit business account as well as more features in the free account.

Review Source

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