--- title: "Rapid Recon Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Rapid Recon the right Auto Dealer solution for you? Explore 480 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191074/Rapid-Recon/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Rapid Recon 4.8 (480) [View alternatives](https://www.capterra.com/p/191074/Rapid-Recon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Rapid Recon Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews AT Ariel T HR ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Every employee in the company utilizes this system daily and it's very easy to train and teach anyone to use it. If I were to be asked, where is this specific vehicle and what step of the process is it in?“ August 22, 2024 AR Andreas R used car shop foremanAutomotive, 501 - 1,000 employeesUsed the software for: More than 2 years. “There are certain things that if you change them it reset a lot of the time clocks that my managers use daily, so it makes it difficult to change those items “ May 11, 2021 MC Michael C PhotographerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “In my case, I love how it sends me an alert to my phone letting me know what work is ready for me to do.“ September 26, 2024 JB James B Vehicle EnhancementAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “I feel that the product is well designed but lately it has become frequently unstable under cellular signal even with full bars of signal. When trying to save notes, many times it will have to be pushed twice to finally get it to complete the save.“ May 8, 2021 HT Heng T LawyerAirlines/Aviation, Self-employedUsed the software for: 1-2 years. “I like that Rapid Recon help to make adjustments so you never standstill losing time and money“ August 4, 2023 MT Matthew T Volkswagen SalesAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Sometimes the app freezes up when viewing retail/recon photos and either can't be taken back to the previous display or, the app needs to be restarted.“ May 11, 2021 JH Justin H Pre-Owned Operations DirectorAutomotive, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Rapid Recon provides our dealerships with an affordable and very intuitive solution to help us recondition our inventory quickly and efficiently. If your goal is to grow your used car department to where it truly is maximizing its true potential, you simply can't do it without Rapid Recon.“ May 17, 2021 RL Roi L ProductAutomotive, 201 - 500 employeesUsed the software for: More than 2 years. “No APIs, poor integrations options, no way to pull data, plenty of internal issues in the company due to that.“ May 6, 2021 ## Showing most helpful reviews Showing 1-25 of 480 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Arsalan A. Procurement manager Automotive Used the software for: Less than 6 months ### "Rapid Recon as a tool for tracking vehicles progress" October 2, 2026 5.0 Overall experience makes it a reliable platform to track vehicle reconditioning and repair processes.it’s definitely value for money. Moreover some areas feel less intuitive. Pros It’s user friendly. Security integration is well aligned to protect data. It makes sales process quite simple. All time customer support team availability makes customer service more reliable. Cons For new user learning advance features takes time. Vehicle listings interface could be improved.Reporting tools are complex. Review Source MD MATTHEW D. FIXED OPS DIRECTOR Automotive Used the software for: 2+ years ### "RapidRecon improves transparency in your used car process!" May 11, 2021 5.0 We have definitely improved the speed of our overall reconditioning process. Pros We really like that the tool archives the entire decision process so we can refer back to it at a later date if necessary. It also helps us keep track of our vehicles so they don't get lost in the day-to-day busyness. Cons It works great for us. No issues so far. Alternatives considered [Provision](https://www.capterra.com/p/80595/Provision/) Reason for choosing Rapid Recon Other products don't offer the same approval process by line item. Review Source Response from Rapid Recon May 12, 2021 Thanks for your review Matt. Let us know if you need anything. Anthony anthony@rapidrecon.com. FG Fred G. Used car manager Automotive Used the software for: 1-2 years ### "Used car managers view " May 7, 2021 3.0 Pros Much better than a notepad, needs some work to keep pace with the larger dealership Cons The software needs to be more intuitive, I personally login 40 to 80 times per day five days a week why should I have to scroll through 85 different categories to reach my location when I only use two or three categories. You should be able to customize so your items are at the top of the page for speed of use.We process 1500 used for retail and a 1000 used for wholesale per month.As a large dealer the current format Limitations slow down the process. To truly be called rapid recon a few important changes should be Implemented. Thx Fred Gotelli UCD Bill Luke Auto Grp \[SENSITIVE CONTENT HIDDEN\] Review Source Response from Rapid Recon May 18, 2021 Thanks so much, Fred for your feedback. I've shared your feedback with our team and have asked your account manager, Stephany McLaughlin, to reach out to you directly. She'll get more details to see what we can do to make the product better serve your needs and provide feedback for future product enhancements if needed. Should you need anything in the interim, please feel free to reach out to Stephany. Thanks again! Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 JS Jenny S. Assistant Collision & Glass Manager Automotive Used the software for: 2+ years ### "Solid software" May 18, 2021 4.0 We always get prompt customer service when we need a change to our layout. Pros We appreciate how user friendly it is, and easy to use for all our staff members. Being that it's web based, it can be utilized on any computer or hand held devise. Cons There is a lot of unused features that pertain to a Car Dealership vs a Collision repair shop, but we understand that the main target audience. Alternatives considered [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Reason for choosing Rapid Recon Rapid Recon was more user friendly and customizable for our shop. Review Source JS James S. Wholesale manager Automotive Used the software for: 2+ years ### "Rapid Recon Review" May 12, 2021 4.0 Good Pros Keeps the dealership flowing and everyone honest. Cons It doesn't move vehicles by its self when a step is completed!!!! Two other programs do!! Alternatives considered [ReconVelocity](https://www.capterra.com/p/203467/ReconVelocity/) Reason for choosing Rapid Recon Usability Switched from [ReconVelocity](https://www.capterra.com/p/203467/ReconVelocity/)[AllCloud Enterprise](https://www.capterra.com/p/163615/AutoCloud/) We used rapid first its app works better but definitely needs an update!!! Review Source VR Verified Reviewer Marketing Coordinator Automotive Used the software for: 2+ years ### "Manage your inventory through the Recon process" December 21, 2021 5.0 Getting vehicles through the recon process can be hectic. You've got cars everywhere that need to be made front line ready and keeping track of where everything is can be hectic. Rapid Recon helps with that. At a glance anyone on your team will be able to see where a car is in the process. They'll be able to see who has the car, what needs to be done to it and what's already been done. No more calling department to department to figure out what's going on with the car you just traded for. You'll see everything at a glance. Pros Rapid Recon makes it easy to track your vehicles through the reconditioning process. Anyone in your dealership can easily see where a vehicle is in the process, what has been done and what still needs to be done to make a vehicle front line ready. Cons Everything from setup to use has been easy. Review Source VR Verified Reviewer Software Engineer Financial Services Used the software for: Less than 6 months ### "Modify your recon with this tool" October 7, 2021 4.0 Pros This is a great tool in a lot of aspects: 1. Every step is taken under control so it gives a lot of power to your hands. 2. Workflow technology is a great attribute for recon modernization. 3. Reporting and the graphical representation is just great. Cons There is no con specifically but yeah new features are always welcomed. Review Source Response from Rapid Recon December 15, 2021 Thank you for taking the time to share your experiences with using Rapid Recon. VR Verified Reviewer Parts Manager Automotive Used the software for: 2+ years ### "better than competitors" May 6, 2021 5.0 We have tried other products with more bells and whistles but they were not as user friendly Pros It is user friendly, can easily move cars from step to step, it is easy for all users to keep up with a vehicle throughout the process. Cons product works efficiently as it is, I cant think of any necessary changes Reason for choosing Rapid Recon loop me in was not user friendly Review Source VR Verified Reviewer Sales Manager Automotive Used the software for: 6-12 months ### "Rapid Recon Fan" May 6, 2021 5.0 I used Rapid Recon at another dealership years ago, and really pushed to have it at this one. It has helped us logistically, and gain a viewpoint on the status and health of our overall inventory. Pros The processes are very simple to use, easy to understand and access. The tool helps hold all parties accountable, and can be used as an organizational tool as well. Cons Some of the steps can allow certain vehicles to hide if they have not had an RO written yet. Reason for choosing Rapid Recon I have used it in the past and had excellent results. Review Source Response from Rapid Recon May 12, 2021 Thanks for the excellent review, whoever you are...... Your name was left blank, so we don't know who to thank. VR Verified Reviewer Sales Automotive Used the software for: 1-2 years ### "Quick fix for status reports" May 7, 2021 4.0 Pros Being able to find the status of a vehicle without having to go outside Cons the phone app is a little complex, should be simplified Review Source Response from Rapid Recon May 19, 2021 Thank you so much for your review. The Rapid Recon team. KJ Keith J. Inventiry/Reconditioning Manager Automotive Used the software for: 2+ years ### "Rapid Review" May 12, 2021 5.0 For the most part very good experience. I consider it to be a great program. Pros Ease of use, accountability, report generation and all of the other functions that we use. Cons Would like to see the ability to forward and estimate with photos. I buy several cars per month for our dealership and on occasion have to Arbitrate something on the the vehicle purchased. When submitting an arbitration, I have to send photos and detailed repair/damage estimate for reimbursement and Rapid Recon makes this part of my functions very time consuming. Also would like the ability in real time to edit vehicle information such as stock #s and other items without deleting the entire car 1st or waiting for the program to scrape our DMS for the changes. Reason for choosing Rapid Recon For all of the functions that it has and the fact that it is user friendly. Review Source aF aaron F. fix operations Automotive Used the software for: 2+ years ### "review " May 7, 2021 4.0 Pros easy to use, easy for new users. time and date stamps, Cons reports wont pull most of the time, need better breakdown and more info on reports, would LOVE custom reports. Daily lag and crash issues on the hour. would like ability to add our own buckets not have to call tech support, better area for notes, ability to highlight curtain cars to move through faster, box showing last cars you were in(waist of time to go into log) Ability to print bar code stock stickers out of rapid Review Source Response from Rapid Recon May 20, 2021 Thanks so much, Aaron for your suggestions. I've asked your account manager, Stephany McLaughlin, to reach out to get details of your reporting request. We'll get this request to our product team and will keep you posted on any updates. Thanks again for the suggestions in making our product more effective. SS Scott S. SALES MANAGER Automotive Used the software for: 2+ years ### "Rapid is a must have in a dealership " January 27, 2022 5.0 overall its an awesome product that can instantly tell you the status of your inventory Pros very easy to you, all employees can see exactly where our vehicles are in the recon process Cons you have to make sure everyone is on board and the info is inputted Review Source TK Tommy K. Recon Automotive Used the software for: 2+ years ### "User Experience" May 6, 2021 4.0 I am perfectly happy with Rapid Recon and it's mostly because of the ease of use for me. Pros I think the best part of Rapid Recon is that people who are new to the software will be able to figure it out in a short amount of time. The buttons and functions were placed in relatively common sense places and it does not take a long time to get accustomed to the software. Cons This is just the recon department perspective in a car dealership, but customizable buttons that cut down on repeated button clicking would be nice for work flow efficiency. Review Source Response from Rapid Recon May 19, 2021 Thanks, Tommy for the great product recommendation. I've shared this with our team here and hope we can make this happen in the near future! CF Clifford F. Lot Tech Automotive Used the software for: 2+ years ### "Great tool for inventory and tracking but not without its flaws" May 7, 2021 4.0 Overall I would highly recommend Rapid Recon to anyone seeking a tool to move vehicles through the process and keep track of them in real time on the lot. Pros We are in the automotive dealership and we use this daily for New and Used cars. This is a great tool for mobility and PC. I love the fact that we can scan Vin's and it GEO tags the location of the cars and we can keep everyone updated with pictures and notes in real time. Cons I would love for the Rapid Recon software to integrate in with our keytrack software. If we could locate vehicles faster or have up to date GPS location on our phones without having to scan the vehicles that would help immensely. Review Source MK Michael K. Sales Manager Automotive Used the software for: 2+ years ### "Recon process improvement!" May 6, 2021 5.0 A++ This software revolutionized our recon process. The biggest benefit is instant communication between all departments including offsite vendors regarding the entire recon process from the day you take the car in to the day you sell it. Pros Easy to implement and easy for your team to learn and use. Cons Inability to manage and modify individual steps. Need your rep to do that. Review Source Response from Rapid Recon May 14, 2021 Thanks, Michael for taking the time to leave us a review! Your feedback is so helpful and I'll have your account manager, Stephany McLaughlin, reach out to get more details. Sounds like a great thing to get on our roadmap! Also, below is Stephany's contact info should you need to reach out anytime. Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 LM Linda M. sales Automotive Used the software for: 1-2 years ### "Management removed my Rapid Recon access!" May 6, 2021 5.0 As a salesperson, I could assist a customer better because I knew what mechanical issues were repaired, why vehicle was NOT Certified, etc. It was extremely helpful to me to provide the best info to customers in making a purchase decision. Management then decided to REMOVE ALL ACCESS TO RAPID RECON FOR ALL SALES PERSONNEL so now, we are constantly running to managers to find out the status of a pre-owned vehicle. Pros Rapid Recon was so helpful to the sales people at the dealership! We could see where the vehicle was--such Detail, Smog, etc. and we could see what mechanical issues were repaired or declined by management. Cons nothing from my end--was very useful for me Review Source Response from Rapid Recon May 17, 2021 Thanks, Linda for your feedback on how useful Rapid Recon software is to sales personnel. Someone from our team will be reaching out to see if there's anything we can do on our help to help you out. MT Matthew T. Volkswagen Sales Automotive Used the software for: 1-2 years ### "Helps us keep track" May 11, 2021 5.0 It's been a helpful tool for us but for it to be effective, all users need to buy into using it. There is a bit of a learning curve and even though it adds a little time and steps for those in the back of the dealership, it's helpful for those in the front of the dealership to keep track of the status of our inventory. Pros When used properly by all involved parties, RR helps us keep track of what vehicle is where in the recon process and ultimately saves us time. This translates to quicker turn around times. It's a one stop resource to see what's left in the process. Again, it's only as good as the info that is input by the various users. Cons Sometimes the app freezes up when viewing retail/recon photos and either can't be taken back to the previous display or, the app needs to be restarted. Review Source DM David M. Sales consultant Automotive Used the software for: 2+ years ### "Fantastic Product" May 12, 2021 5.0 The ease of access to information that saves time. Things like dead batteries, cleaning process and the overview of a vehicle through the shop/service department. Pros Rapid Recon has simplified the process or "processing" inventory. My inventory management was simplified overnight with the addition of Rapid Recon. Once you get used to using the site it's smooth, informative and time effective. From our lot porters to the final and final delivery information information is readily available Cons Takes a little getting used just like any other site, but once you get used to using it it is smooth Review Source AG Angelo G. Service Production Manager Automotive Used the software for: 1-2 years ### "JM Lexus" May 6, 2021 4.0 Overall I am satisfied with the product. Pros I like the cycle time data and the detailed reporting. Integrating into this system was fairly simple and not that time consuming. Cons I have discussed some concerns with RR representatives. Most were resolved, others they are still working on and have not provided feedback as of yet. Reason for choosing Rapid Recon more accurate tracking of cycle time and accountability measures. Review Source Response from Rapid Recon May 19, 2021 Thank you so much for your feedback, Angelo. I've reached out to your account manager, Stephany McLaughlin, to make sure your open items have been, or are being addressed. She'll be reaching out soon if you haven't heard from her already. Her contact info is below just in case you don't already have it. Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 AH Alex H. Purchasing Automotive Used the software for: 2+ years ### "A Few Bugs" May 14, 2021 4.0 It's pretty decent. It needs to be rolled out to our sales people better they are always asking questions about cars before looking in rapid but that is training on our end. Pros I like that the sub sections on the left of the home screen literally tellys you every step that you have at a dealership and the search functions allows you to search for vehicles in and out of workflow. Cons Sometimes if you do not click the + button when adding notes the notes disappear but that is kind of understandable we should be doing it the right way and not trying to skip a step. Review Source DF Dennis F. General Manager Automotive Used the software for: 2+ years ### "Review is more positive than negative, system works great." May 18, 2021 5.0 Our biggest benefit is making sure each vehicle reaches the lot the quickest way possible. It also helps every one know what repairs will be done to the vehicle and when it will be done. Saves alot of time for each person. Pros The system is great for watching all of our new and used vehicles go thru the process to be ready to sell. We never lose a vehicle in the system and everyone has access to follow the process. The software is very easy to use. Cons I do not like that it counts Sundays as a repair day, by adding that day it appears like it is in the shop longer Review Source JP JAY P. Service Manager Automotive Used the software for: 2+ years ### "Rapid Recon" May 7, 2021 5.0 Rapid recon has allowed the Management staff to know exactly what's being done to the vehicle and the costs involved. Pros it allows my whole team to know exactly which stage a vehicle is in. Cons Minor issue: When I look at a vehicle to find out status and want to look and the next vehicle, i will hit the search icon and type in the stk#. I'll do that to several vehicles and before I know it I will have 10 tabs open. It's not hard to close but I've never had a situation where I needed to have several tabs open at the same time. Review Source KK Kevin K. General Manager Automotive Used the software for: 2+ years ### "My dealership couldn't live without it!" May 6, 2021 5.0 Pros I like that every department is held accountable. The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful. It's nice to talk to a real person. I don't enjoy talking to a chat bot or someone in a different country that doesn't understand the product. Cons Getting everyone on board to move everything around was difficult at first, but that would be the worst thing about any similar product as well. Review Source DS Darren S. Lot Manager Automotive Used the software for: 2+ years ### "Great tool" May 6, 2021 5.0 Pros The ease with which I can keep an eye on the inventory flow for our used vehicles. At busy times we have 30-40 vehicles in the various reconditioning stages and this app helps us keep track that nothing slips through the cracks. Cons There was an issue where Frontline vehicles would occasionally get bumped out of the active part of the app even though the vehicle was still in our inventory. However, it is possible that issue has been addressed as I have not noticed it of late. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.