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Pros
I like that this software is very easy for anyone to use and very informative, we use this daily to track the progress of our inventory and it's saved so much time in the recon process.
I am perfectly happy with Rapid Recon and it's mostly because of the ease of use for me.
The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful.
It helps us keep track of how fast we're getting vehicles through the reconditioning process and it's been a great help in helping us keep track of where the vehicles are during the process.
Cons
Found that blue Mustang that was lost in the process for 6 weeks. That's when I signed up and will never leave.
I only use 5 or so steps consistently. But I've accidentally sent cars to the wrong step because there's only so much space to use on a cellphone.
No history of who edited each note (some get deleted and we have to start all over, with no one to ask why it happened).
It cuts down the questioning and searching for answers on each vehicle.
Showing Most Helpful
Showing 25 of 481 reviews
"Manage your inventory through the Recon process"
Overall: Getting vehicles through the recon process can be hectic. You've got cars everywhere that need to be made front line ready and keeping track of where everything is can be hectic. Rapid Recon helps with that. At a glance anyone on your team will be able to see where a car is in the process. They'll be able to see who has the car, what needs to be done to it and what's already been done. No more calling department to department to figure out what's going on with the car you just traded for. You'll see everything at a glance.
Pros: Rapid Recon makes it easy to track your vehicles through the reconditioning process. Anyone in your dealership can easily see where a vehicle is in the process, what has been done and what still needs to be done to make a vehicle front line ready.
Cons: Everything from setup to use has been easy.
"RapidRecon improves transparency in your used car process!"
Overall: We have definitely improved the speed of our overall reconditioning process.
Pros: We really like that the tool archives the entire decision process so we can refer back to it at a later date if necessary. It also helps us keep track of our vehicles so they don't get lost in the day-to-day busyness.
Cons: It works great for us. No issues so far.
Vendor Response
"Used car managers view "
Pros: Much better than a notepad, needs some work to keep pace with the larger dealership
Cons: The software needs to be more intuitive, I personally login 40 to 80 times per day five days a week why should I have to scroll through 85 different categories to reach my location when I only use two or three categories. You should be able to customize so your items are at the top of the page for speed of use.We process 1500 used for retail and a 1000 used for wholesale per month.As a large dealer the current format Limitations slow down the process. To truly be called rapid recon a few important changes should be Implemented. Thx Fred Gotelli UCD Bill Luke Auto Grp [SENSITIVE CONTENT HIDDEN]
Vendor Response
"Great for tracking vehicle recon progess"
Overall: I have been a user of Rapid Recon for over 10 years and having experienced different methods of inventory tracking , this is by far the best way to keep track of all the vehicles and making sure every step of the reconditioning process gets done in a timely manner.
Pros: I love how it lets everyone in the reconditioning process know who needs to do what to each vehicle and where a vehicle is in the process. In my case, I love how it sends me an alert to my phone letting me know what work is ready for me to do.
Cons: While this may be a Pro for upper management, the feature that it tracks all sorts of metrics, including the amount of time to front line ready, which is important metric and valuable tool, some dealerships spend more time trying to use work arounds to game the system to keep their Time to front line number low because the upper management scores their efficiency and holds them accountable for these numbers - - that I believe they could use this time more wisely to just actually work on the reconditioning then trying to move the cars around to keep the time low.
"Solid software"
Overall: We always get prompt customer service when we need a change to our layout.
Pros: We appreciate how user friendly it is, and easy to use for all our staff members. Being that it's web based, it can be utilized on any computer or hand held devise.
Cons: There is a lot of unused features that pertain to a Car Dealership vs a Collision repair shop, but we understand that the main target audience.
"An efficient way to track your inventory!"
Overall: Overall, a pleasant experience with RR. Every employee in the company utilizes this system daily and it's very easy to train and teach anyone to use it. If I were to be asked, where is this specific vehicle and what step of the process is it in? It would take me less than 20 seconds to give you that answer. It's efficient and helps us stay on track!
Pros: Rapid Recon allows our company to move our inventory between two separate locations, without missing a step. We know exactly which location the vehicle is at and what step of the process it's in. We utilize the notes section daily as well as the reporting function.
Cons: I do not have any issues with Rapid Recon.
"Experienced Rapi Recon Review"
Overall: I really like it, because it makes my job easier, faster and more organized, which is the most important to me in a company. Support team usually replies fast and it has the main functions a Recon needs to make our kind of business running.
Pros: It's easy to use and a must for our type of business.
Cons: A few features that look simple, like undeleting an user, took some time to be created;
"The experience that i had from them "
Overall: When it comes to overall experience from Rapid Recon was great and you will feel that you are valued
Pros: All features was great and nice also the products and service highly recommended for everyone great service keep it up.
Cons: They have a great integrity and honesty to provide with their partnership in the business highly recommended for everyone.
"Excellent Automotive Experience "
Overall: I had a best Automotive experience with Rapid Recon, All I can say they get my 100% trust
Pros: I'd like the most in Rapid Recon is their feature of Real-time tracking. I can track the vehicle through reconditioning process wherever I am. Very transparent. It gives a satisfaction in my automotive experience so far. Very reliable their feature of Recon Connect which is their extension that eliminating the need to switch between multiple applications. One of the best experience I had.
Cons: Rapid Recon is my favorite right now, Giving me an excellent job, and best Automotive experience so far.
"Rapid Recon Review"
Overall: Perfect
Pros: I've just started using it so it's hard to make a disagreement but so far it's been treating me good
Cons: As a user that just started using the program i don't have a valid disagreement except for the network connection if you're in rural areas
"Extremely Useful for Inventory"
Overall: I really reccomend it for any dealership who needs a good Inventory/Recon tool, simple and fast to use.
Pros: It's perfect to organize all of our workflow and vehicles life cicle.
Cons: It took some time to update some features, but it's been happening.
"Needed Inventory Management Software "
Pros: Ease of use and organization. Everything is organized step by step to see exactly where each piece of inventory is at in the process visually. Easily search by any identifying information to find it. Add noted to collaborate with other team members. History report to see what steps each piece has gone through. Inventory is populated automatically through our inventory system.
Cons: Not much to complain about here. Everything works the way it should.
"Good enough but not great"
Overall: overall its not bad, ive used worse. Just some small changes could really make a difference.
Pros: The app, its nice to be able to just use your phone instead of having to sit at a computer for everything. Text notifications, nice way of being notified that vehicles are being moved from different steps.
Cons: Photos, Adding photos from phone galley are always bury, only way to get clear photos is to take them within the app. Not being able to click on a picture and zoom in or move around makes the pictures almost useless. Desktop vs App, When adding work items, you cant select more then one item to add on the desktop but on the app it lets you add as many as you want at one time. This is a major slow down, Its faster for me to use the app to add everything at once then go back to the desktop and edit or add notes to each line item. There's no direct messaging. Only way I can find is to add a note and select to notify certain people. Under each work item added, theres only one line for "notes" Need another box to add more information.
"Rapid Recon"
Overall: i love using this application
Pros: The thing i love most about this product is how i can easily track what step my vehicles are in.
Cons: picture taking process during initial intake takes too long to load
Vendor Response
"Rapid Recon Review"
Overall: Rapid recon is a great product with great customer support.
Pros: I really enjoy the step by step function of this process. It makes it very simple to see where every vehicle is in the process and to communicate with everyone involved.
Cons: The software reporting is not very customizable. We have multiple stores using the system and it is hard to delineate the ADR and that kind of thing for the different stores as it only shows the one store at the top of the page. It is also not necessarily a true average time as there are multiple steps that could change this window.
Vendor Response
"From Parts View"
Overall: As a parts personnel it slows us down a lot because we have to manually type in everything from part number to availability to price. We also have to use our other program to get the correct pricing. So for parts all this did was add way more steps to get to the same result as before.
Pros: You can use the search bar to find the vehicle in its current step.
Cons: It does not communicate with gm at all. It can be edited by anyone at any time regardless of department.
Vendor Response
"Rapid Recon helps make internet sales easier"
Overall: I am not setting appointments on cars that are junk or wholesale. I am also using the tool to inform customers of value built into the cars through our service process.
Pros: I can see where cars are at if off-site or being worked on. I can see immediately when marked wholesale to set appts at the right time. With a couple of stores in our group it makes checking on the service and body work process simpler.
Cons: Sometimes it is challenging to Log in and it can be slow to learn (took months of use to really become familiar). No one provides any training its basically here's your login and hope you can use it type of experience.
"Amazing Impact"
Overall: Ive solved the location of vehicle problems, keeping updated on vehicle sales and where the progress of a car is going or doing and knowing exactly how long a particular car has been in inventory and making a different in finding the many vehicles that were very difficult to find.
Pros: I Honestly like the ease of access through the app itself scanning different VINS of the vehicles and find vehicles and knowing exactly where they are at in certain locations and where you can customize certain attributes of the car and knowing where to be guided in the app itself can be very useful!
Cons: I do not like that there are so many different sections for separate departments when it should all just be complied into one, to small categories instead of separate departments then multiple categories
"Necessary Program "
Overall: Rapid Recon has definitely helped to improve the flow of our reconditioning process, which overall cuts down the time to get a vehicle through the process and on the front line ready for sale. It has helped us identify where we need to improve to get vehicles through quicker and make changes as needed.
Pros: Rapid Recon makes it easy to keep everyone in the dealership informed on what is going on with a car in the reconditioning process. It also holds people accountable for their part of the process and it makes it easier to identify bottlenecks. I also like that the program can be customized to fit the organization that is using it.
Cons: I cannot think of any cons. As I said in the pros the system is completely customizable so you basically will get out of it what you put into it.
"Redundant "
Overall: would not recommend for service department
Pros: The graphs and charts that monitor each step are neat, but dont fully represent the process.
Cons: It is one of three software systems that the service department uses for tracking vehicles in the dealership. It is redundant and does not benefit the service department very much. It basically adds several extra steps to the processes that we are already using.
Vendor Response
"Great for everyone"
Overall: We have been able to be more organized as an entire group with this software. Our turnaround time has decreased, we have become more accountable for individual vehicles, and that reduces the time it takes to get them back no the lot. You can't make money if you aren't selling!
Pros: Ease of use across all of the departments. It is really useful to be able to see where a car is in our entire process, and see what we are still waiting for, or what it needs
Cons: I don't really have any things that I don't like. I do think that if they could integrate video options into the suite, that would make it more valuable to dealers.
Vendor Response
"Great for daily ops"
Overall: Since our auto dealership has been using rapid recon, it’s been easy to follow the delivery process from start to finish. Happy user
Pros: Ease of use between all departments. Every member of our team is accountable for specific processes of the operation. We use daily with little to no issues.
Cons: Stocking new inventory could be easier at times
Vendor Response
"Love Rapid Recon"
Overall: I'm a fan of Rapid Recon. It has worked well for our dealership, and there are have been steady improvements to the product since we started using it.
Pros: The ability to track the recon process and evaluate the effectiveness of the overall process, step by step, is invaluable.
Cons: There is at least one additional report I would like... A drill down report that starts with every move by a user, broken down by step. Also, I would prefer that the Notes section for each vehicle to be close to the top of the page where users can see it immediately.
"Used car tracking"
Overall: we switched off of Rapid recon for a year, and realized that it is one of the better tracking tools around
Pros: Easy to use, keep track of inventory so salespeople can see where the vehicle is located. Estimating system is very good. Notes can be made for all to see. its an app, so you can use everywhere. Reports make it easy to track where bottlenecks are.
Cons: nothing, new features make it even better
"Keep Organized! "
Overall: Its the first program I open when I get to work each day. Makes me very organized and makes keeping tabs on vehicles a breeze.
Pros: This software makes me incredibly organized. I know where my cars are at in each step, how far along in each step they are and how many days they have been in a certain step. Without this software my job would be a lot harder! I have recommended this software to other stores in my dealer group and they are all extremely happy with it.
Cons: not a lot. everything is easy to use and figure out