# Page 2 | Rapid Recon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rapid Recon the right Auto Dealer solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191074/Rapid-Recon/reviews --- Rapid Recon 4.8 (479) [View alternatives](https://www.capterra.com/p/191074/Rapid-Recon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rapid Recon ## Showing most helpful reviews Showing 26-50 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Michael C. Photographer Automotive Used the software for: 2+ years ### "Great for tracking vehicle recon progess" September 26, 2024 5.0 I have been a user of Rapid Recon for over 10 years and having experienced different methods of inventory tracking , this is by far the best way to keep track of all the vehicles and making sure every step of the reconditioning process gets done in a timely manner. Pros I love how it lets everyone in the reconditioning process know who needs to do what to each vehicle and where a vehicle is in the process. In my case, I love how it sends me an alert to my phone letting me know what work is ready for me to do. Cons While this may be a Pro for upper management, the feature that it tracks all sorts of metrics, including the amount of time to front line ready, which is important metric and valuable tool, some dealerships spend more time trying to use work arounds to game the system to keep their Time to front line number low because the upper management scores their efficiency and holds them accountable for these numbers - - that I believe they could use this time more wisely to just actually work on the reconditioning then trying to move the cars around to keep the time low. Review Source AT Ariel T. HR Manager Automotive Used the software for: 2+ years ### "An efficient way to track your inventory!" August 22, 2024 5.0 Overall, a pleasant experience with RR. Every employee in the company utilizes this system daily and it's very easy to train and teach anyone to use it. If I were to be asked, where is this specific vehicle and what step of the process is it in? It would take me less than 20 seconds to give you that answer. It's efficient and helps us stay on track! Pros Rapid Recon allows our company to move our inventory between two separate locations, without missing a step. We know exactly which location the vehicle is at and what step of the process it's in. We utilize the notes section daily as well as the reporting function. Cons I do not have any issues with Rapid Recon. Review Source JB James B. Vehicle Enhancement Automotive Used the software for: 2+ years ### "Front line trenches" May 8, 2021 4.0 Great program. I burned up my 1500 characters before I could express all my concerns. Please feel free to contact me directly if you wish to discuss my Enhancement thoughts. Pros I feel that the product is well designed. I like to be able to leave specific notes for the other departments following me. I also like to be able to track vehicle movements. Also to be able to highlight concerns with a picture. Cons I feel that the product is well designed but lately it has become frequently unstable under cellular signal even with full bars of signal. When trying to save notes, many times it will have to be pushed twice to finally get it to complete the save. Also when trying to save it may lock up and have to exit the program to reuse. Is it possible to add a save button for notes? Rather than having to use the add notes tab....I can see it as confusing to some. Also might it be possible to allow an individual user within an organization to customize there screen for example to setup their order of steps for what they use the most and possibly allow them within their individual programs to blackout steps if they wish? I only use 5 or so steps consistently. But I've accidentally sent cars to the wrong step because there's only so much space to use on a cellphone. I use a Samsung note 20 ultra 5g. There are steps that I will never use and removing or blacking out would save time and eliminate mistakes. I live and work in upstate NY. 75% of my Rapid recon use is outdoors in the elements. Even though I have my s pen to help navigate, any customization I can perform only saves me time when I'm out in the cold or elements. Additionally, I'm not an admin. But I see alot of potential issues with select individuals having access to say the notes. Is there a way to limit how much an individual can see? In our business, salespeople tend to disclose Rapid notes to customers. We use those Review Source AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 6-12 months ### "The experience that i had from them " October 28, 2023 5.0 When it comes to overall experience from Rapid Recon was great and you will feel that you are valued Pros All features was great and nice also the products and service highly recommended for everyone great service keep it up. Cons They have a great integrity and honesty to provide with their partnership in the business highly recommended for everyone. Review Source SG Sonny G. Used car manager Automotive Used the software for: 2+ years ### "Ease of use" May 13, 2021 4.0 My overall experience with Rapid Recon has been great. I like how easy it is to use and track the status of your vehicles. This product has helped cut down on our time to the lot and it makes it easy to see where are cars are at all times since I deal with five dealerships. I really like being able to approve work on vehicles with the mobile application when I am off work. This product works like it’s suppose to when everyone uses it properly. Pros One of the main features I like is the mobile application that it allows me to check on the status of vehicles when I am off work. I like how easy it is to get service work approvals sent to my phone so I can approve the work and move cars from one status to another without having to actually go back in service. I am also impressed how you can leave notes for the service writers to see without having to stop what you are doing to go talk to them. It’s a great way to keep up with the status of your vehicles as the process moves from service to recon and to frontline ready. Overall I have enjoyed using this application since we switched to it . Cons I can’t really say anything negative about the application itself. The only issues I see sometimes is that sometimes people don’t put the status of the vehicle in the right category so you know where your unit stands in there process. That isn’t the application but human error. Review Source Response from Rapid Recon May 17, 2021 Thanks, Sonny for taking the time to provide feedback, it's much appreciated. Also, I'm going to have your account manager, Ali Ramstack reach out as it may be helpful for a quick training refresh with some of your team. Her contact info is below as well should you ever want to reach out. Thanks again! Ali Ramstack aliramstack@rapidrecon.com 612.389.9160 BE Barry E. Internal Service Advisor Automotive Used the software for: 2+ years ### "Rapid Recon Review" May 7, 2021 4.0 By using Rapid Recon we solved the following business problems: 1) Where's this vehicle? Where's the key? How far along the inspection progress is it? When will it be ready to sell? How much did it cost to get it to the Front Line. Basic stuff but time consuming and distracting to constantly be answering these questions. Now with Rapid Recon Sales/Service staff and management can simply check their PC or phone for the info they need. 2) Info is in real-time and comments/notes remain a permanent record. 3) The Reports available in Rapid Recon are a great tool for productivity analysis and planning. VERY positive experience with Rapid Recon. It works! Pros Impactful features of Rapid Recon have been: 1) the ability to customize Steps to match our existing teams, departments, physical locations and established nomenclature. 2) quickly review, modify and revise Work Items (estimates) by multiple staff and management in different locations. Yes, Rapid Recon has proven to be very easy to use from the very start. It was simple to integrate into our business processes. Cons Like to see the ability to start a new estimate while still preserving an existing one. For example: a vehicle gets traded in a year after an inspection/estimate is completed. A NEW inspection/estimate will be completed. Don't want to delete the existing estimate to make room for the new one. Review Source AF Anthony F. Online Merchandiser Automotive Used the software for: 2+ years ### "Pipeline Streamline" May 7, 2021 5.0 Overall the program isn't bad, it's just that the phone app can be better and more user friendly. Pros What I like most about this software is being able to see the time stamps of how long our vehicles are in each step and what's potentially coming down our pipeline. It not only helps guide me in doing my job, it also helps the rest of our department know what may be bottlenecked and/or know what our end of day goal is. Cons The things I don't like about the software is that in the details overview when inputting data on the desktop version sometimes without cause the screen will refresh itself and erase what you've already inputted. Also the phone app has been increasingly more counter productive in the streamline of moving vehicles from step to step, having to go into multiple screens/interfaces to move a vehicle instead of seeing the vehicle in step and being able to move the vehicle from that same interface. Instead of being able to move the vehicle in the step's list you have to individually click a vehicle then find the change step button and select from a drop down. Review Source JT Jordan T. Internal Advisor Automotive Used the software for: 2+ years ### "Rapid Recon Has Changed the Game" February 4, 2022 5.0 Excellent Pros Love that you can track vehicle progress throughout the entire reconditioning process, but ALSO allows multiple people involved in this process to also track that same progress without having to navigate through multiple sections. Ease of access is 10/10. Doing anything on this software is fairly easy whether you're computer savy or brand new to this stuff. You can track cost, time to lot, effectiveness, and even generate reports that allow you to make the reconditioning process more efficient. Cons There are truly no cons to this product. Reason for choosing Rapid Recon They we're the most straight forward, and easy to use product while having the ability to be simple or in depth with the reconditioning process Review Source HT Heng T. Lawyer Airlines/Aviation Used the software for: 1-2 years ### " On of the best auto repairs" August 4, 2023 5.0 Pros I like that Rapid Recon help to make adjustments so you never standstill losing time and money Cons The ring I don’t like is the pricing I know it’s a good software but it’s expensive Review Source MS Mallory S. Internal Service Advisor Automotive Used the software for: 2+ years ### "The Missing Link" May 6, 2021 5.0 We have been able to recognize bottle necks and improve our efficiency while moving our inventory through all necessary steps. Pros Rapid Recon was the missing link for our company in streamlining and joining together our two teams (sales and service). It provides one location that everyone can turn to for information and makes communicating across the company effortless. The customer service is phenomenal, with quick turn around times and solid fixes. The program is customizable enough that we have tailored it to our company over the years of using it. Cons As with everything there is a learning curve but nothing was insurmountable. And now I can say that I have no negative opinions on Rapid Recon. Review Source Response from Rapid Recon May 17, 2021 Thanks, Mallory for the review, and great to see Rapid Recon is making such a difference with your company. I've also shared this with your account manager Claudia Rodriguez as she may be reaching out to see if you and team need any additional training resources. Her info is also below. Thanks! Claudia Rodriguez claudiarodriguez@rapidrecon.com 210.907.8990 SM Sean M. Manager Automotive Used the software for: 2+ years ### "Great product to streamline your pipeline" May 12, 2021 4.0 Overall I am very happy with what we receive for what we spend on the product. It could absolutely be refined and improved, but overall is does what its supposed to do. Pros The features I like most about Rapid Recon are the ability to customize and re-order "buckets" whenever needed and the ease of searching for inventory by Stock or VIN number. We have had many different iterations of our buckets and the team at Rapid are always ready and willing to do that for us, it would be nice if they made this function something the administrator could do though, then we could tweak and re-order our own buckets whenever needed without any delay. Cons The mobile app needs to be re-launched and signed in to multiple times throughout the day. The online browser also has moments where it simply freezes and requires a closing of the browser tab and a re-launch of the website. Not a terrible problem to have, but every second wasted in a day is an inefficiency that could be eliminated. Review Source AR Andreas R. used car shop foreman Automotive Used the software for: 2+ years ### "Dre dogs review" May 11, 2021 4.0 It helps make sure all cars get fixed in a timely manner Pros The product is easy to use with minimal issues. It does pretty well for having a lot of users at once Cons They came out with a gps way to know where the car is at, at our location it is not very accurate at all. I like the attempt though. There are certain things that if you change them it reset a lot of the time clocks that my managers use daily, so it makes it difficult to change those items Review Source Response from Rapid Recon May 13, 2021 Thanks for the review Andreas, I'm going to have your account manager reach out to you about your GPS comment. Our platform uses the location of the cell phone that scanned the vehicle and that is using cell towers, we do see issues when phones are connected to wi-fi since they're not using cell phone towers to triangulate the location. Hopefully this will clear things up. Also, the only thing that should be resetting a clock is if the vehicle is completely deleted and then reentered. We'll reach out to learn more about your operations and see where we can help. Your account manager is Ali Ramstack. PV Pauline V. Business Manager Automotive Used the software for: 2+ years ### "Rapid Recon " June 7, 2021 4.0 I am able to organize my business in such a way that I can provide individual attention to each of my stores without losing our minds trying to remember it all and keep it all straight. Pros We now have a unified program for all our stores, which I love. We are a single department that services over ten stores, so having one screen to focus on keeps us sane in the midst of the chaos. Cons Gaps are present in the application. Stores at our different locations do not always have real-time visibility into the status of the vehicles, which further adds to confusion. Review Source Response from Rapid Recon December 15, 2021 Pauline, I know this reply to your review of Rapid Recon is quite tardy, but thank you for taking the time to share your experiences with using Rapid Recon. As to your concerns, have you asked your Rapid Recon performance manager to review those processes and new helpful features with you? JH Justin H. Pre-Owned Operations Director Automotive Used the software for: 2+ years ### "I can't imagine having a dealership and not having Rapid Recon" May 17, 2021 5.0 You can't maximize profitability at any dealership without being excellent at buying & selling used cars. And you can't be excellent at selling used cars if you aren't efficient at reconditioning them. Rapid Recon provides our dealerships with an affordable and very intuitive solution to help us recondition our inventory quickly and efficiently. If your goal is to grow your used car department to where it truly is maximizing its true potential, you simply can't do it without Rapid Recon. Pros \*User Friendly, even for people that run from basic technology \*Intuitive \*Interface for Service, Sales and Vendors \*Make following a vehicle through recon seamless and smooth \*Identifies roadblocks, delays and hurdles that might be otherwise hard to identify Cons \*Flipping between locations can be clunky \*A "group level" hub might be a great idea for locations w/ multiple locations Review Source GR Guilherme R. Inventory Analyst Automotive Used the software for: 2+ years ### "Experienced Rapi Recon Review" November 22, 2023 4.0 I really like it, because it makes my job easier, faster and more organized, which is the most important to me in a company. Support team usually replies fast and it has the main functions a Recon needs to make our kind of business running. Pros It's easy to use and a must for our type of business. Cons A few features that look simple, like undeleting an user, took some time to be created; Review Source CC Christine C. Call Center Agent Consumer Services Used the software for: 1-2 years ### "Excellent Automotive Experience " January 26, 2024 5.0 I had a best Automotive experience with Rapid Recon, All I can say they get my 100% trust Pros I'd like the most in Rapid Recon is their feature of Real-time tracking. I can track the vehicle through reconditioning process wherever I am. Very transparent. It gives a satisfaction in my automotive experience so far. Very reliable their feature of Recon Connect which is their extension that eliminating the need to switch between multiple applications. One of the best experience I had. Cons Rapid Recon is my favorite right now, Giving me an excellent job, and best Automotive experience so far. Review Source kK kasey K. Inventory Manager Automotive Used the software for: 2+ years ### "Easy To Use " May 6, 2021 5.0 It took me a little time to buy into for our recon process. Once I did, I was all in and won't go back. Pros Best features of the software are: -time stamps and day/hr tracking -creating and customizable steps -reports Cons What I would like to see: -Limited view based on store role. Example: Salesperson can only see steps 5,10, and 15 -assigning to an indiviual user within the step Reason for choosing Rapid Recon Same reason as before. My Excel spread sheets weren't as good. Review Source Response from Rapid Recon May 13, 2021 Thanks, Kasey for your feedback on how we can enhance our product. We always want to hear your thoughts so I'll have your Account Manager Cluadua Rodriguez reach out to get more details. Her contact info is below too if you ever need anything. We're here to help. Thanks again! Claudia Rodriguez claudiarodriguez@rapidrecon.com 210.907.8990 KJ Keith J. Inventiry/Reconditioning Manager Automotive Used the software for: 2+ years ### "Rapid Review" May 12, 2021 5.0 For the most part very good experience. I consider it to be a great program. Pros Ease of use, accountability, report generation and all of the other functions that we use. Cons Would like to see the ability to forward and estimate with photos. I buy several cars per month for our dealership and on occasion have to Arbitrate something on the the vehicle purchased. When submitting an arbitration, I have to send photos and detailed repair/damage estimate for reimbursement and Rapid Recon makes this part of my functions very time consuming. Also would like the ability in real time to edit vehicle information such as stock #s and other items without deleting the entire car 1st or waiting for the program to scrape our DMS for the changes. Reason for choosing Rapid Recon For all of the functions that it has and the fact that it is user friendly. Review Source CR CHRIS R. RECON MANAGER Automotive Used the software for: 2+ years ### "EASY TO USE BUT CAN GLITCHY" May 7, 2021 3.0 OVERALL THIS SOFTWARE HAS HELPED US TO MANAGE AND IMPROVE OUR RECON PROCESS Pros THIS SOFTWARE IS EASY FOR ANYONE TO LEARN AND USE Cons SINCE THE LAST MAJOR UPDATE WE HAVE A LOT OF ISSUES WITH LOCKUP AND FREEZING. ALSO THE SPEED HAS SLOWED GREATLY IN THE SAME TIME FRAME. WE DO NOT LIKE THAT THE CLOCK CAN NOT BE RESET ON A VEHICLE THAT WAS HERE, SOLD, AND THEN TRADED BACK IN, DUE TO THE FACT THAT WE USE THE LAST 8 OF THE VIN FOR OUR STOCK NUMBERS. Review Source Response from Rapid Recon May 18, 2021 Chris, thank you for the honest feed back. We are sorry you've had some challenges with lockup and freezing since the last update. I passed your feedback to the account manager Dustin Lawrence, and he will be reaching out to you to help you with the issues you mentioned but also to try to resolve the clock reseting challenges you had. Here is his information as well. dustinlawrence@rapidrecon.com 385.243.0736 SW Steve W. Operations Manager Automotive Used the software for: 1-2 years ### "Life Saver" May 6, 2021 5.0 I frankly cant imagine doing business again without Rapid Recon! It changes everything! Pros Ability to track vehicles through reconditioning process. Also able to track vehicle for other processes as well. Easy to use and reliable. Cons Inability to have a vehicle reside in more then one step at a time. It would be nice to be able to set a vehicle for sublet work (windshield replacement for example) but also still have the vehicle in another step such as inspection or detail. Reason for choosing Rapid Recon Frankly Rapid Recon support and implementation was so superior. I did not get the feeling that our VAuto rep cared if we bought their product or not Review Source Response from Rapid Recon May 13, 2021 Steve, thanks for your excellent review. We actually have exactly what you're asking for in relationship to being able to have a vehicle in a vendor step and a service step. In November we release Vendor Advantage, there's no additional cost, but it does require some setup. I'll ask your account manager to reach out to you to get you set up. MG Michael G. Used Car Buyer Retail Used the software for: 2+ years ### "Mobile App has a lot to be desired" May 12, 2021 3.0 Pros I think it is an excellent tool for tracking the reconditioning of vehicles and to get them onto the lot for sale. Cons Your mobile platform. When you "improved" it recently it took away a lot of the functionality away. There are far too many issues with the mobile platform here. I presume that a lot of these issues have been addressed by other users. Review Source Response from Rapid Recon May 18, 2021 Thanks so much, Michael for your feedback. I've shared your feedback with our team and have asked your account manager, Julian Gonzalez to reach out to you directly. He'll get more details to see what we can do to make the product better serve your needs, issues with the mobile platform and provide feedback for future product enhancements if needed. Should you need anything in the interim, please feel free to reach out to Julian. Thanks again! juliangonzalez@rapidrecon.com (321) 465-9916 aF aaron F. fix operations Automotive Used the software for: 2+ years ### "review " May 7, 2021 4.0 Pros easy to use, easy for new users. time and date stamps, Cons reports wont pull most of the time, need better breakdown and more info on reports, would LOVE custom reports. Daily lag and crash issues on the hour. would like ability to add our own buckets not have to call tech support, better area for notes, ability to highlight curtain cars to move through faster, box showing last cars you were in(waist of time to go into log) Ability to print bar code stock stickers out of rapid Review Source Response from Rapid Recon May 20, 2021 Thanks so much, Aaron for your suggestions. I've asked your account manager, Stephany McLaughlin, to reach out to get details of your reporting request. We'll get this request to our product team and will keep you posted on any updates. Thanks again for the suggestions in making our product more effective. RG Ryan G. Director Used Cars Automotive Used the software for: 2+ years ### "Track Progress, Identify Areas Of Opportunity, Execute Changes For Positive Results" May 6, 2021 4.0 Rapid Recon has been instrumental in our success with used vehicles. We can identify which steps within the reconditioning can take too long and address with our service team and vendors. Lots of information to analyze, will be extremely beneficial to your dealership. Pros This software is utilized by sales, service, and administrators. We track where the vehicle is within the reconditioning process, with ease. Cons I wish it could further integrate with our CRM (Tekion) - to approve/decline recommended service items. Review Source Response from Rapid Recon May 18, 2021 Thanks Ryan for highlighting areas of further integration for our software. I've passed your suggestion to you your account manager, Joe Baye, and he will be reaching out soon. I've also included Joe's contact info below should you ever need to reach out. Thanks again! Joe Baye ACCOUNT MANAGEMENT joebaye@rapidrecon.com 303.529.0525 SS Scott S. SALES MANAGER Automotive Used the software for: 2+ years ### "Rapid is a must have in a dealership " January 27, 2022 5.0 overall its an awesome product that can instantly tell you the status of your inventory Pros very easy to you, all employees can see exactly where our vehicles are in the recon process Cons you have to make sure everyone is on board and the info is inputted Review Source jB jacob B. GSM Automotive Used the software for: 2+ years ### "Suntrup Hyundai" May 7, 2021 4.0 Very good and I love this product. Pros Very easy to use and helpful in locating cars and moving them through our recon process efficiently. Cons When looking for new cars on the front line when we print out reports you can only see exterior color and trim level. I would love to see exterior, trim level, and interior color so my sales reps could locate the correct cars faster. Review Source Response from Rapid Recon May 19, 2021 Thanks so much, Jacob for your feedback. It's very helpful for our team to know how we can improve our product. I've passed your comments and suggestions along to your account manager, Claudia Rodriguez, and she'll be reaching out soon to get more details on the issue. Her contact info is below if you ever need to reach out. Thanks again! claudiarodriguez@rapidrecon.com (210) 907-8990 Similar Products Featured