# Page 3 | Rapid Recon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rapid Recon the right Auto Dealer solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191074/Rapid-Recon/reviews --- Rapid Recon 4.8 (479) [View alternatives](https://www.capterra.com/p/191074/Rapid-Recon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rapid Recon ## Showing most helpful reviews Showing 51-75 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TK Tommy K. Recon Automotive Used the software for: 2+ years ### "User Experience" May 6, 2021 4.0 I am perfectly happy with Rapid Recon and it's mostly because of the ease of use for me. Pros I think the best part of Rapid Recon is that people who are new to the software will be able to figure it out in a short amount of time. The buttons and functions were placed in relatively common sense places and it does not take a long time to get accustomed to the software. Cons This is just the recon department perspective in a car dealership, but customizable buttons that cut down on repeated button clicking would be nice for work flow efficiency. Review Source Response from Rapid Recon May 19, 2021 Thanks, Tommy for the great product recommendation. I've shared this with our team here and hope we can make this happen in the near future! MS Matthew S. Parts Advisor Automotive Used the software for: 2+ years ### "Great communication tool!" May 6, 2021 4.0 RR is a valuable tool that helps me do my job more accurately and efficiently. Pros RR makes it easy to stay organized and reference current and past job. It also keeps communication between departments and operations clear and easy to access! Cons Sometimes it can be slow to save or update. Can be difficult to launch the program, a specific browser must be used, or it will not load. Review Source Response from Rapid Recon May 18, 2021 Really appreciate the feedback here Matthew. I've asked your account manager, Joe Baye, to reach out to get details on the issues you're experiencing. Hopefully, we can get those addressed for you with our product team. Should you need anything in the interim please don't hesitate to reach out. Thanks! Joe Baye joebaye@rapidrecon.com 303.529.0525 CF Clifford F. Lot Tech Automotive Used the software for: 2+ years ### "Great tool for inventory and tracking but not without its flaws" May 7, 2021 4.0 Overall I would highly recommend Rapid Recon to anyone seeking a tool to move vehicles through the process and keep track of them in real time on the lot. Pros We are in the automotive dealership and we use this daily for New and Used cars. This is a great tool for mobility and PC. I love the fact that we can scan Vin's and it GEO tags the location of the cars and we can keep everyone updated with pictures and notes in real time. Cons I would love for the Rapid Recon software to integrate in with our keytrack software. If we could locate vehicles faster or have up to date GPS location on our phones without having to scan the vehicles that would help immensely. Review Source BH Brandy H. Detail Admin Automotive Used the software for: 1-2 years ### "Rapid Recon is a game changer" May 6, 2021 5.0 Overall everything has been great. It is easy to use. The mobile is another great feature for those constantly moving around. Pros I love being able to track all the vehicles in real time. To which status and/or department they are in to seeing how quick it moves through the recon process. Also seeing what jobs are completed and the dates helps with warranty issues. Cons Sometimes the software runs slow if too many people are using it and it takes a while to add jobs or move to another status. Review Source Response from Rapid Recon May 13, 2021 Thanks, Brandy for the thoughtful review. We're stoked the product is working so well for you. Also, I'll have your account manager, Stephany McLaughlin, look into the site speed and she'll be reaching out with any additional info she may need from you. Her contact info is below should you ever need it. Thanks again! Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 MK Michael K. Sales Manager Automotive Used the software for: 2+ years ### "Recon process improvement!" May 6, 2021 5.0 A++ This software revolutionized our recon process. The biggest benefit is instant communication between all departments including offsite vendors regarding the entire recon process from the day you take the car in to the day you sell it. Pros Easy to implement and easy for your team to learn and use. Cons Inability to manage and modify individual steps. Need your rep to do that. Review Source Response from Rapid Recon May 14, 2021 Thanks, Michael for taking the time to leave us a review! Your feedback is so helpful and I'll have your account manager, Stephany McLaughlin, reach out to get more details. Sounds like a great thing to get on our roadmap! Also, below is Stephany's contact info should you need to reach out anytime. Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 MD Mike D. Director of Quality Assurance Automotive Used the software for: 2+ years ### "Rapid Recon, Inventory Control" May 6, 2021 5.0 We scan each lot daily, helps our managers determine which location a specific piece of inventory is located, saves a lot of phone calls. Pros I love the ability to locate inventory, and know where each piece of inventory is in the reconditioning process. We share inventory over 5 lots. this a good product for our purposes Cons data updated with scans only. no real time tracking. Review Source Response from Rapid Recon May 12, 2021 Mike, thanks for the review, we do have some real time tracking options available through our partnership with MDD. There is an additional cost for their product, but it does integrate with Rapid Recon. It's really slick, it tracks the keys and the car. I'll have someone reach out to you with the details. LM Linda M. sales Automotive Used the software for: 1-2 years ### "Management removed my Rapid Recon access!" May 6, 2021 5.0 As a salesperson, I could assist a customer better because I knew what mechanical issues were repaired, why vehicle was NOT Certified, etc. It was extremely helpful to me to provide the best info to customers in making a purchase decision. Management then decided to REMOVE ALL ACCESS TO RAPID RECON FOR ALL SALES PERSONNEL so now, we are constantly running to managers to find out the status of a pre-owned vehicle. Pros Rapid Recon was so helpful to the sales people at the dealership! We could see where the vehicle was--such Detail, Smog, etc. and we could see what mechanical issues were repaired or declined by management. Cons nothing from my end--was very useful for me Review Source Response from Rapid Recon May 17, 2021 Thanks, Linda for your feedback on how useful Rapid Recon software is to sales personnel. Someone from our team will be reaching out to see if there's anything we can do on our help to help you out. RS ROBERT S. PARTS MANAGER Automotive Used the software for: 2+ years ### "EASY TO USE AND TRACK" May 12, 2021 5.0 OVERALL THE SOFTWARE TAKES ALOT OF THE GUESSWORK OUT OF IT FOR THE PARTS DEPARTMENT. WHEN THE TECHNICIAN UITILIZES THE TOOLS AND PROVIDES PHOTOS OF PROBLEM AREAS CONFUSION IS KEPT TO A MINIMUM. Pros THE APPLICATION IS EASY TO USE AND TRACK ALL OF YOUR RECON INVENTORY. IT IS GREAT TO BE ABLE TO REACH BACK INTO THE ARCHIVES TO SEE WHAT THE ORIGINAL INSPECTION WAS ON PAST VEHICLES. AND BEING ABLE TO SEE THE TRACKS OF WHO DID WHAT IN THE APPLICATION IS GREAT. Cons WITH THE LATEST UPDATE, SOME OF THE FEATURES HAVE MOVED AROUND A LITTLE AND IT IS NOT AS EASY TO SEE ON ONE SCREEN WITHOUT SCROLLING TO GET THE FULL PICTURE. Review Source MT Matthew T. Volkswagen Sales Automotive Used the software for: 1-2 years ### "Helps us keep track" May 11, 2021 5.0 It's been a helpful tool for us but for it to be effective, all users need to buy into using it. There is a bit of a learning curve and even though it adds a little time and steps for those in the back of the dealership, it's helpful for those in the front of the dealership to keep track of the status of our inventory. Pros When used properly by all involved parties, RR helps us keep track of what vehicle is where in the recon process and ultimately saves us time. This translates to quicker turn around times. It's a one stop resource to see what's left in the process. Again, it's only as good as the info that is input by the various users. Cons Sometimes the app freezes up when viewing retail/recon photos and either can't be taken back to the previous display or, the app needs to be restarted. Review Source BK Bayley K. Reconditioning Advisor Automotive Used the software for: 2+ years ### "Good Product" May 11, 2021 5.0 Overall it has been good. It makes identifying bottle necks in the process easy and keeps all processes efficient. Pros I like how easy it makes organizing and keeping track of used inventory. It truly optimizes the reconditioning process. Cons I feel as though my company does not use the software to its full potential. I can't speak as to those functions but I don't have any complaints with what I frequently use. Review Source Response from Rapid Recon May 13, 2021 Bayley, thanks for the great review. Your account manager (Claudia Rodriguez) wants to reach out to you to get your team set up with a walkthrough of the new features so you know what's available to you. She'll be in touch soon. DM David M. Sales consultant Automotive Used the software for: 2+ years ### "Fantastic Product" May 12, 2021 5.0 The ease of access to information that saves time. Things like dead batteries, cleaning process and the overview of a vehicle through the shop/service department. Pros Rapid Recon has simplified the process or "processing" inventory. My inventory management was simplified overnight with the addition of Rapid Recon. Once you get used to using the site it's smooth, informative and time effective. From our lot porters to the final and final delivery information information is readily available Cons Takes a little getting used just like any other site, but once you get used to using it it is smooth Review Source PV Patrick V. Sales Manager Automotive Used the software for: 1-2 years ### "Glad I did " May 11, 2021 5.0 I have cut both my costs and turn time in half because of Rapid Recon. The system allowed me to see how opportunities were lost Pros Adding Rapid recon was the best thing I could have done for my used car department. We were using internal emails back and forth for recon estimates. This old way of doing things didn't allow me to visually see the time and money it was costing me to manage my inventory. Rapid recon guides you and shows you how to improve your department in everyway! Cons Nothing I can think of that I would change Review Source Response from Rapid Recon May 13, 2021 Thank you Patrick!!! We're really glad you like it. We work smart to bring you the tools needed to run recon. Let us know if you ever have any ideas on enhancements that you'd like to see. Our software was designed by car people like you, so we value your feedback. AG Angelo G. Service Production Manager Automotive Used the software for: 1-2 years ### "JM Lexus" May 6, 2021 4.0 Overall I am satisfied with the product. Pros I like the cycle time data and the detailed reporting. Integrating into this system was fairly simple and not that time consuming. Cons I have discussed some concerns with RR representatives. Most were resolved, others they are still working on and have not provided feedback as of yet. Reason for choosing Rapid Recon more accurate tracking of cycle time and accountability measures. Review Source Response from Rapid Recon May 19, 2021 Thank you so much for your feedback, Angelo. I've reached out to your account manager, Stephany McLaughlin, to make sure your open items have been, or are being addressed. She'll be reaching out soon if you haven't heard from her already. Her contact info is below just in case you don't already have it. Stephany McLaughlin stephany@rapidrecon.com 623.428.0025 JB Jason B. General Manager Automotive Used the software for: 2+ years ### "The Solution for Any Inventory Turn Problem" May 17, 2021 5.0 It has given us the ability to increase our turn time from 17 days to less than 3. Since then we have increase sales, gross, and overall employee organization providing a pleasant work environment. Not sure how I will ever run a store without it ever again. Pros The Simplicity. We have sat in 3 other presentations from similar competing platforms, and none of them keep it as simple as Rapid Recon. It doesn't need improvement, just our people do. Cons Nothing. You have a great product, and anything we need to edit, everyone is very accomodating! Reason for choosing Rapid Recon You beat a lot of others to the market! Review Source AH Alex H. Purchasing Automotive Used the software for: 2+ years ### "A Few Bugs" May 14, 2021 4.0 It's pretty decent. It needs to be rolled out to our sales people better they are always asking questions about cars before looking in rapid but that is training on our end. Pros I like that the sub sections on the left of the home screen literally tellys you every step that you have at a dealership and the search functions allows you to search for vehicles in and out of workflow. Cons Sometimes if you do not click the + button when adding notes the notes disappear but that is kind of understandable we should be doing it the right way and not trying to skip a step. Review Source KS Kenneth S. service advisor Automotive Used the software for: 2+ years ### "im use for rapid recon" May 6, 2021 4.0 IM HAPPY , DEFENTLY GOT TO USING IT AS A TOOL Pros MOST IMPACTFUL IS THE TIME IT SAVES, EACH MEMBER OF TEAM. CAN WHICH CURRENT STEP VEH IS IN OR COMPLETE Cons IT SENDS ME A EMAIL EVERY TIME SOMEONE MOVES A CAR. WHICH WHICH IT WOULD ONLY NOTIFIED IF IT MOVED TO SERVICE Review Source Response from Rapid Recon May 18, 2021 Thanks, Kenneth for taking the time to review. I've passed along your comments to your account manager, Claudia Rodriguez, and she'll be reaching out soon. She should be able to help you out with your email notifications. Her contact info is below too should you need anything else. Claudia Rodriguez claudiarodriguez@rapidrecon.com 210.907.8990 DF Dennis F. General Manager Automotive Used the software for: 2+ years ### "Review is more positive than negative, system works great." May 18, 2021 5.0 Our biggest benefit is making sure each vehicle reaches the lot the quickest way possible. It also helps every one know what repairs will be done to the vehicle and when it will be done. Saves alot of time for each person. Pros The system is great for watching all of our new and used vehicles go thru the process to be ready to sell. We never lose a vehicle in the system and everyone has access to follow the process. The software is very easy to use. Cons I do not like that it counts Sundays as a repair day, by adding that day it appears like it is in the shop longer Review Source JP Justin P. Service Advisor Automotive Used the software for: 2+ years ### "Every day user." May 14, 2021 4.0 It saves time for me from how we used to do it. The one time I had an issue it was resolved the same day. Pros What I like most about the software is the reliability. I've been using it for several years, and only once when they were updating features did I have an issue using it. It works every day, every time. Cons Not many things to dislike about it, it works and that's what's important to me. Makes my job easier. If I had to pick something, I guess it is very basic and nothing is overly exciting about the design or layout. Review Source JP JAY P. Service Manager Automotive Used the software for: 2+ years ### "Rapid Recon" May 7, 2021 5.0 Rapid recon has allowed the Management staff to know exactly what's being done to the vehicle and the costs involved. Pros it allows my whole team to know exactly which stage a vehicle is in. Cons Minor issue: When I look at a vehicle to find out status and want to look and the next vehicle, i will hit the search icon and type in the stk#. I'll do that to several vehicles and before I know it I will have 10 tabs open. It's not hard to close but I've never had a situation where I needed to have several tabs open at the same time. Review Source BF Branden F. BDC/Salesperson Automotive Used the software for: 1-2 years ### "Almost flawless" May 7, 2021 5.0 Pros Everything is easy to get too, easy search. Not overly complicated having to press many different things to get to where you need to go. Cons At our dealership we can not see photos taken of the vehicle before it is detailed and photos are taken for it to go on the front line. Only managers are allowed permission to the photos that are taken before it's ready for sale (This would be very helpful for us to have an idea of the condition of the vehicle a guest is interested in) There is no way for us to see the photos without giving manager permissions which they will not. It'd be great if sales consultants/BDC reps had access to this information. Review Source KK Kevin K. General Manager Automotive Used the software for: 2+ years ### "My dealership couldn't live without it!" May 6, 2021 5.0 Pros I like that every department is held accountable. The reports are very helpful to assess the issues that we have in our reconditioning process. Customer support has always been very responsive and helpful. It's nice to talk to a real person. I don't enjoy talking to a chat bot or someone in a different country that doesn't understand the product. Cons Getting everyone on board to move everything around was difficult at first, but that would be the worst thing about any similar product as well. Review Source eS eddie S. assistant service manager Automotive Used the software for: 1-2 years ### "rapid recon 5 stars" May 11, 2021 5.0 Great service....highly recommend. It will improve your sales. Pros Being able to show a customer what is wrong with their vehicle is great. Also, being able to text with them makes it easier to communicate and update my customers on my time so I dont get random update phone calls all day long. I use it on my phone as well. Cons When we initially had the program set up the phones that were brought were very chinsy and dont last. I would suggest a better device be used. I saw the same phones at the dollar store. I would have gladly paid more for a better device that would have lasted longer before needing replaced. Review Source Response from Rapid Recon May 13, 2021 Thanks for the review Eddie, we appreaceate it. DS Darren S. Lot Manager Automotive Used the software for: 2+ years ### "Great tool" May 6, 2021 5.0 Pros The ease with which I can keep an eye on the inventory flow for our used vehicles. At busy times we have 30-40 vehicles in the various reconditioning stages and this app helps us keep track that nothing slips through the cracks. Cons There was an issue where Frontline vehicles would occasionally get bumped out of the active part of the app even though the vehicle was still in our inventory. However, it is possible that issue has been addressed as I have not noticed it of late. Review Source AP Anthony P. INVENTORY/IT MANAGER Automotive Used the software for: 2+ years ### "RECON REVIEW" May 7, 2021 5.0 ORGANIZATION YOU RE ONLY AS GOOD AS THE TOOLS YOU USE! I'M A PROFESSIONAL! Pros KEEPS IT EASY TO LOCATE ANY UNIT IN OUR INVENTORY, SENDING TO USED CAR MANAGER TO APPROVE RECON AND BACK TO THE SHOP IIN NO TIME! Cons IT SHOWS US WE NEED MORE TECHS! SOME REPORTS COULD BE EASIER TO FOLLOW. Alternatives considered [Provision](https://www.capterra.com/p/80595/Provision/) Reason for choosing Rapid Recon COST/FUNCTIONALITY Review Source RG Robert G. Used Car Director Automotive Used the software for: 2+ years ### "Rapid Recon a Must Have for Your Dealership" May 6, 2021 5.0 Rapid Recon allows us as a company to communicate what is needed and where the vehicle is in the process of preparation for sale. It also allows us to share the money we have invested in the vehicle to the prospective owner building value in the vehicle and us as a place to do business Pros I love ability to communicate Rapidly between departments Cons It would be great to be able to have the technicians video their inspection along with or taking specific pictures of needed repairs to show a before and after to the future prospective owner Review Source Similar Products Featured