# Page 6 | Rapid Recon Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is Rapid Recon the right Auto Dealer solution for you? Explore 479 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191074/Rapid-Recon/reviews --- Rapid Recon 4.8 (479) [View alternatives](https://www.capterra.com/p/191074/Rapid-Recon/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of Rapid Recon ## Showing most helpful reviews Showing 126-150 of 479 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JN John N. Service Manager Automotive Used the software for: 2+ years ### "Rapid Recon = Rapid Success" May 6, 2021 5.0 Fantastic Pros Tracking the vehicle from start to finish and being able to hold each department accountable for any delays Cons Reports could be a bit clearer and filter better Review Source Response from Rapid Recon May 12, 2021 Thanks for the review John, Claudia Rodriquez (your account manager) would like to know more about what you'd like to see in the reports. She's going to reach out and pick your brain for a few minutes. RM Rob M. UCM Automotive Used the software for: 2+ years ### "Satisfied use" May 11, 2021 5.0 Definitely opens communication lines because all team members can see what is going on with each unit Pros System allows us to track all vehicles and identify the stragglers. Helps communication between sales and service. Keeps the process simple. Cons Vehicles which have been sold can linger in system which cause your inventory count to be inaccurate Review Source MW Mitchell W. Marketing Manager Automotive Used the software for: 1-2 years ### "great for used car processes" July 15, 2021 5.0 very good. it does whatever we want it to do. great tool to help reconditioning processes and helps others check to see statuses of vehicles and where they currently are at. Pros Creates a streamlined way to check on the status of newly acquired used car inventory from first day to when it's ready for sale Cons Nothing. It provides an easy way to follow the life of a vehicle from the day it's born to when it's ready for sale Review Source Response from Rapid Recon December 15, 2021 Mitchell, I know this thank you is late, but thank you for taking the time to share your experiences with using Rapid Recon. BH Blair H. Director of Development Automotive Used the software for: 2+ years ### "Great Product" May 11, 2021 5.0 Really love this problem, it was also able to solve an inventory issue for us saving us thousands! Pros The customer service is the fastest and best I've had with any vendor in the auto industry. Immediate ticket responses with the resolution. Always willing to work with us on future upgrades/requests. Cons A little confusing to navigate sometimes. Review Source jG john G. SERVICE & PARTS DIRECTOR Automotive Used the software for: 2+ years ### "rapid recon" May 11, 2021 4.0 Pros it helps keep my writers organized in service. Cons could integrate with dms systems. would remove duplicate efforts. Review Source Response from Rapid Recon May 13, 2021 John, thanks for the review. We have DMS integration on our roadmap, your account manager Claudia Rodriguez is going to reach out to you to get some more insight on the features you would like to see in this integration, your feedback will help with development. SP Stephanie P. Manager Automotive Used the software for: 1-2 years ### "Streamlined our process and increased communication" May 11, 2021 5.0 Pros In our weekly meetings we go down the list from bucket to bucket and everyone gets a chance to speak and everyone knows what is going on. For our small business that is critical. Nothing gets lost and everyone is accountable to everyone else Cons We had to learn it and learning new things is complex in the automotive industry. That said, it isn't too difficult Reason for choosing Rapid Recon We didn't realize what we needed until we had Rapid Recon Review Source Response from Rapid Recon May 12, 2021 Thank you for your review Stephanie. We appreciate it. jT joel T. used car buyer Retail Used the software for: 2+ years ### "Great for volume dealers" May 14, 2021 5.0 Nothing but good stuff out of this company! Pros Product works great to keep track of all cars during reconditioning. We are a high volume store and with over 1000 used cars they easily get lost. Cons Its only as good as the team using it. if not everyone is on board it doesn't work. no fault of RR just the only con it has Review Source BG BRIAN G. WARRANTY ADM Automotive Used the software for: 2+ years ### "GREAT PROGRAM" May 12, 2021 5.0 Really like the program because its easy to communicate to the used cars manager what a vehicle needs and how much it will take to repair it. Pros It's easy to relay information about a vehicle to others. Cons It keeps track how long a used car is in service but counts the weekends even though you are not open on those days to work on the cars. Review Source RW Randy W. Lot manager Automotive Used the software for: 2+ years ### "Great way to track our inventory and repair process " May 6, 2021 5.0 Great experience overall, easy, user friendly, very helpful. Pros Very easy to navigate and communicate with other managers in real time. Cons Had a few issues with the application on android, switched back to iPhone and haven’t had any issues. Possibility for a cloud server to save photos if a car come in from a roll back? Review Source KA KEN A. ASSISTANT SERVICE MANAGER Automotive Used the software for: 2+ years ### "RAPID RECON IS AWESOME" May 7, 2021 5.0 great Pros once implemented in your system the purchase to lot ready is wonderful for track what stage the vehicle is in and the inspection recommendations estimate and approval p\[process is very straight forward and the alerts are also efficient Cons nothing comes to mind having no other software to compare to Review Source PA PAUL A. SERVICE CONSULTANT Automotive Used the software for: 2+ years ### "Helpful!" May 6, 2021 5.0 Pros The software is very intuitive. Easy to understand. After a small amount of training I felt like a Pro! Cons I would like the software to send push notifications. If this is already possible, I apologize. I am unsure if this is a feature. Sometime I do not see notes put in by other users for a few hours. Review Source HC Hailea C. Internal Advisor Automotive Used the software for: 1-2 years ### "Easy to use, quick help desk requests" May 6, 2021 5.0 It was easy to learn and get going. Its a tool I'm glad we have as part of our process. Pros Extremely organized and customizable to our process. Cons The phone app isn't as detailed and sometimes has issues Review Source Response from Rapid Recon May 18, 2021 Thanks for the candid feedback Hailea. I've shared your message with your account manager, Ali Ramstack. She'll be reaching out to get more information on your suggestions for app functionality and to find out the issues your experiencing. In the meantime, feel free to reach out anytime! Thanks again. Ali Ramstack aliramstack@rapidrecon.com 612.389.9160 jC james C. manager Automotive Used the software for: 1-2 years ### "rapis recon" May 6, 2021 5.0 great experience from the start Pros i know exactly where the vehicle is in the process, makes things easy and let sales know where the vehicle is Cons i have no issues with the app, but as it can always be more user friendly Review Source Response from Rapid Recon May 17, 2021 Thanks for the feedback James! I've shared your thoughts with your account manager, Joe Baye, and he'll be reaching out to you to see if there are additional ways we can help make the app more user-friendly. His contact info's below too if you ever need assistance. Joe Baye joebaye@rapidrecon.com 303.529.0525 AW ASHLEY W. BODY SHOP ESTIMATOR Automotive Used the software for: 1-2 years ### "rapid recon for the automotive group" May 7, 2021 5.0 Rapid Recon makes my day that much easier because it keeps everyone on the same page! Pros I like that you can create several folders / stages and move the vehicles between each stage so easily. You can add notes and estimates so that every one can stay up to date on the vehicle and send certain notes just to certain people as not to waste everyone's time if only certain people need the info. Cons the only thing i wish you could do is have more letter count when making notes. Review Source DH Darien H. Sales Manager Automotive Used the software for: 2+ years ### "Rapid Review" May 17, 2021 5.0 Overall, it's been a great tool that everyone can see and understand through the whole process Pros I really appreciate the ADR gauge and having a goal associated. It allows us to become more efficient! Cons I don't like when you're adding a comment and click away and reopen the comment, everything you wrote prior is erased. Review Source KB KEVEN B. PARTS MANAGER Automotive Used the software for: 2+ years ### "PARTS REVIEW" May 10, 2021 4.0 Overall the program is worth it for the pricing and tracking purposes. Everybody involved in the process can see the quotes on repairs too. Pros I like the trackability of the program. Each step we've created lets others know the status of the vehicle. Cons Sometimes finding a vehicle in the steps we've created can be a challenge. Review Source RR RYAN R. GENERAL MANAGER Automotive Used the software for: 2+ years ### "STABLE AND PROGRESSIVE " May 7, 2021 5.0 I have used Rapid Recon for over 5 years and really have seen it grow. We have implemented it in all of our dealerships to help everyone be better at RECON Pros Its features and benefits of the software and how it relates to our daily tasks of RECON Cons All the functions are easy to grasp -- I don't see any negative to this software Review Source IL Ian L. Service Advisor Automotive Used the software for: 2+ years ### "Rapid Recon Review" May 12, 2021 5.0 Its very easy as a service advisor to see what new and used cars are currently at on the lot Pros I like the ease of the system and how simple it is to move vehicles through different tabs Cons Least favorite feature would have to be the maxiumum of amount of characters in the tab concerning where you leave notes. Review Source RT Ryan T. Estimator Automotive Used the software for: 2+ years ### "Good product" May 17, 2021 5.0 I am thankful to have this product to track cars in the process Pros I like the ability to track all the movements of the cars thru the process. I like that you can add notes for other users to easily see Cons I don't like the last upgrade. I have to jump back to other screens when using it on my cellphone. Review Source PS Paul S. Parts and Service Director Automotive Used the software for: 2+ years ### "Rapid Recon Increases efficency" May 7, 2021 4.0 Overall very good....it took us a while to get it dialed into our processes but when we did it clearly helped us speed up our turn around time on Used cars Pros Tracks the time it takes to move a vehicle(s) from receiving to ready for sale Cons Can be time consuming depending on how many steps in your process you want to set up Review Source RM Ry M. Pre Owned Sales Manager Retail Used the software for: 1-2 years ### "Rapid Recon Review" May 12, 2021 5.0 Again happy with the overall experience in using Rapid Recon Pros Rapid Recon has helped our dealership streamline our re-conditioning process by putting everything in one place, using buckets based on our specific process, and also give us a timeline and baseline of how long each step is taking so we have metrics to improve and understand where our process is needing help. Cons Overall happy with the product so I don't really have anything negative to say Review Source BT Brad T. Used Car Director Automotive Used the software for: 2+ years ### "RR#1" May 12, 2021 5.0 Pros Super easy to use, especially the app. Keeps our shop employees honest with days in step. With multiple dealerships, makes it easier to track each stores performance. Cons No ability to add or remove steps without contacting our rep. Seems silly that we are unable to do so ourselves. Review Source TB Tom B. Service Director Automotive Used the software for: 2+ years ### "Great Product" May 6, 2021 5.0 We have been using RR for over 4 years and can't imagine being without it. Pros Cut the number of days to get our cars front line ready by half Cons If we could have an easier way to sort our cars by brand. Reason for choosing Rapid Recon I had used it previously at another dealership and really thought it was a great product. Review Source cK chuck K. GSM Automotive Used the software for: 2+ years ### "Helped Our Efficiency" May 7, 2021 5.0 Pros This software really helped out efficiency in our used vehicle operation. We are now able to track each step of the process and when we see a weakness, we can get it fixed. The weakness is always people or process. Cons The mobile app could be easier to use. I feel it's lacking a bit. Review Source EH EMMA H. RECON Automotive Used the software for: 1-2 years ### "GOOD" May 11, 2021 5.0 We've really benefitted using Rapid Recon. It's helped us speed up our processes, and it helps us know what's going on with each of our cars. Pros I like that it helps us keep better track of our cars, notifies employees when it's their turn with the vehicle, and helps us stick to our time frames. Cons I haven't had any complaints, other than some of the reports disappearing when RR was updated. There is a new way to view what I need to, but the report was a lot simpler. Review Source Similar Products Featured