# Fiserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fiserv the right Payment Processing solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191108/First-Data-Payment-Processing/reviews --- Fiserv 3.6 (33) [View alternatives](https://www.capterra.com/p/191108/First-Data-Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of Fiserv Ease of use 3.9 Customer Service 3.2 ## Pros and Cons in Reviews NV Nick V Compliance AgentTransportation/Trucking/Railroad, Self-employedUsed the software for: 1-2 years. “I was then told that i would not be refunded since i was cancelling my account.“ January 4, 2025 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Royte A. Spa and nails Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellence at the service of the merchant " January 26, 2025 5.0 I would say that the experience has been gratifying, most of our friends process with the company and it has helped them as a means of establishing their businesses since they are no longer accepting credit cards and above all the payment of fees is well structured. Pros They have a great team, Capable and intelligent, their service to the merchant is impeccable. Cons The opportunity that this company gave my family to be able to process payments for our business, as a means of payment processing they are great Review Source CG Cait G. General Manager Restaurants Used the software for: 6-12 months ### "Highly Recommend Fiserv" September 8, 2025 5.0 I have had only a positive experience with Fiserv. From their easy to use website and friendly staff, I highly recommend it. Pros Easy to use and easy to understand. The contact support team is so helpful and easy to communicate with. Cons I have zero issues or problems with Fiserv. There is nothing not to like. I cannot find a single thing to complain about. Alternatives considered [onePOS](https://www.capterra.com/p/85408/onePOS/) Reason for choosing Fiserv It was recommended by rPower to use with their system. Switched from [onePOS](https://www.capterra.com/p/85408/onePOS/) It was recommended when we switched to rPower Review Source KK Katie K. Psychiatric Nurse Practitioner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Seamless EHR Integration" March 9, 2026 4.0 Pros Easy integration with EHR. Credit card processing has been seamless. Solid security features seem to be in place. Cons The cost of using the service is higher than I would prefer. Competition with other services seems to be limited. Review Source NV Nick V. Compliance Agent Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Would not recommend to my worst enemy." January 4, 2025 1.0 I am astounded that with this shady of business practices, that a class action hasn't been reached yet. The sales representative that helped me set up my account assured me that there were no annual fees on top of my monthly charge and interchange plus rates. The contract that i signed concurs with the notion that i did not agree to any form of annual fees, yet, i was charged two separate annual fee's. I called in to demand a refund and stated that i would dispute the charges with my financial institution if they wouldn't make things right on their end- and then take to the internet to warn everyone about their deceptive business practices. The response of the agent from the retention department was, "are you going to continue to do business with us if we reverse the charge," to which point i was honest and said absolutely not. I will not do business with a company that doesn't operate with both hands on the table. I was then told that i would not be refunded since i was cancelling my account. What a pathetic operation. Predatory, manipulative, and downright deceptive. I'm sure they get away with this with larger operations that create enough revenue so as to not notice $500-1000 in additional charges, but that was NOT the case here. DO NOT do business with Fiserv, Clover, Cardpointe, ETC. Pros Initial contact with sales rep was enjoyable and was promised better rates than prior processor. Cons The only pro of Fiserv lasted about 8 months until i found out i was lied to about the annual fees and total cost of services. Bait and switch. Customer service reps are outsourced and try to put you on a 3 day hold to receive support. Retention department offered to refund me the annual fee that i never agreed to if i signed that i would continue services with them. Waived that over my head to get me to stay but told me she wouldn't refund anything if i cancelled services. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) I switched from Clover to Cardpointe thinking that it was another company. I did not realize that both are owned by Fiserv but now it totally makes sense. Review Source VR Verified Reviewer Salesforce Product Owner Banking Used the software for: Less than 6 months ### "Gets the Job Done" September 3, 2025 4.0 Pros Solid core banking system. Easier use than FIS. Easily connects to Salesforce via PortX integration. Cons Like all core systems I’ve used the UI is a bit clunky and dated looking. Not very intuitive, but it gets the job done Review Source DM Dustin M. IT Helpdesk Support Specialist Medical Practice Used the software for: 6-12 months ### "Great Credit Card Payment Solution" August 9, 2018 5.0 This is a great solution to a previous credit card processing option that was being utilized. Pros This is extremely easy to use as all it requires is an internet shortcut on the desktop. This makes it really easy for end users as all they have to do is fill in all the customer's information in the blanks and hit submit. It is easy to find previous transactions and keep track of payments. It's easy to print receipts for the customer and payments process very fast. Cons When printers mess up it's sometimes a pain to track down a receipt to print it for the customer once the window has been closed. It's also a hassle when a password is forgotten as only an administrator can reset a user's password. Review Source Eve A. Bookkeeper/IT Specialist Hospital & Health Care Used the software for: 6-12 months ### "Payeezy is Easy" November 7, 2018 5.0 Easy to use and will continue to use it. Pros It is quick and easy to take payments. I love that it syncs with QuickBooks and Invoice ASAP and I can see who has paid and when. Easy to resend receipts. Cons Sometimes the system will lag when talking to other programs. Review Source VR Verified Reviewer freelancer Computer Software Used the software for: 2+ years ### "Money Network" February 10, 2020 5.0 Pros I like that the payment platform has so many options. First Data has it software on so many payment platforms you wouldn't believe it unless you have seen. Cons none at this time. This company has GREAT software and I have been with a part of their pat form since 2014 Review Source VR Verified Reviewer Controller Hospital & Health Care Used the software for: 1-2 years ### "Merchant Processing" March 18, 2019 4.0 We have been using this platform for almost a year now. We don't process a lot of credit card payments so our volume is low but when we do it is very easy to use and administer. Pulling up past transactions is very easy as well which is super helpful when there are questions on charges. Pros Easy to use Easy to add users Easy to process payments Cons I don't have any blaring cons to report on and I am always happy to share opportunities for improvement. Review Source Joshua B. Guitarist & Songwriter For Artist & Publication Restaurants Used the software for: Less than 6 months ### "Compatible to paypal" October 20, 2018 4.0 I was not impressed because of the timely manner in transaction timing. Pros Different languages to help people that are limited. Cons Not as fast transactions as they advertise. Review Source FC Favio C. Gerente Automotive Used the software for: 2+ years ### "Fiserv estafadores" April 15, 2025 1.0 Desde el 29 de enero de 2025 al 18 de marzo, cancelaron las promociones bancarias de mi negocio sin notificarme. Si leyo bien. No me avisaron q estaba sin pro.ociones bzncarias como ser Cuota Simple y Ahora Misiones (esto ws en Argentina). En ese periodo seguimos trabajando normalmente ofreciendo a nuestros clientes las cuotas con promocion. Resulta q no teniamos ninguna promocion y no lo sabiamos. Me di cuenta recien el 11 de marzo cuando controlé las liquidaciones. Llame muchidimas veces y realice 10 reclamos. Solo contestaron con evasivas. Una empresa re chantas Pros En general la buena atencion telefonica de los agentes de atención al cliente. Cons Te estafan. Cobros q no procesan. Agentes de atencion al vlirnte irrespetuosos. Review Source RZ Richard Z. CEO Airlines/Aviation Used the software for: 2+ years ### "Executive Manager" September 12, 2024 1.0 Stay away! This company does not care about you or any business owner. They placed a hold on our account because client decided to pay by wire and refunded their credit card. Fiserve placed a hold on all our client funds. We provided them all the information they asked for now they keep telling us "They" will get back to you. Its been over a month and our clients are complaining why their cards are being charged and filing disputes when there is no dispute. Its awful, this company is not able to handle the amount of business they have. And business owners pay with their reputation. Stay away is all I can say. Stay away. Pros When we started with them the salesperson was very nice and painted a pretty picture. Cons Holding our money hostage due to their lack of staff or care for their customers. Review Source CM Chad M. Owner Automotive Used the software for: 2+ years ### "If I knew then what I know now" February 7, 2024 1.0 Fiserv and clover POS are same company They are both equally as bad, time-consuming, rude and disparaging Extraordinary long wait times one company will keep you on hold for an hour. The other company will keep you on hold for an hour and a half. After four years of using their services You find out how many better options are out there. My advice is a small business owner just don’t use Clover, or fiserv Save yourself, a lot of money, processing fees, the four different bills you get every month and use a different company. Believe me, you won’t regret it. Pros At the time it was available And I didn’t know any better Cons 5 1/2 years later and much more business savvy I would not recommend as a matter of fact I can’t imagine a worse business decision, one of the most costly business decisions I’ve ever made and I have an 85% profit margin Reason for choosing Fiserv At the time I initially started using Fiserv and clover it was threw Bank of America Bank of America has cut all ties with Fiserv and clover several years ago Review Source ND Natalia D. Duena Retail Used the software for: 1-2 years ### "ESTAFADA POR LA FISERV" December 8, 2023 3.0 ¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡¡Pesima!!!!!!!!!!!!!!!!!! Pros Nada, fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar Cons fui estafada el año pasado, llamé y me dijeron que fue un error (nunca me devolvieron el dinero) y este año me volvieron a estafar Review Source BS Ben S. Treasurer Banking Used the software for: 2+ years ### "Fiserv is an Ok Choice for a Mid-Size Bank" December 29, 2022 4.0 We use Fiserv as our ERP system with general ledger, loans, and deposits. The system performs adequately. It could present its information in an easier-to-use, more valuable format. Pros It is consistent in the way it works and the information is presented across modules. They do provide pretty good customer service. Cons There isn't enough trend data presented graphically. It needs a business intelligence and visualization capability. Nearly everything you want to do with the software that is not exactly day-to-day processing requires additional charges which aren't insignificant. Review Source LB LISA B. Digital Channel Project Coordinator Banking Used the software for: 2+ years ### "Antiquated Phone Banking options - Maxxar" July 8, 2021 3.0 Overall the experience with Fiserv is lacking. From the product itself to the client support portal. Although I am sure potential clients wouldn't be looking in to this specific product, however, the lack in support has also been discouraging. Make sure to do your research on products and get references if possible. Pros The Maxxar software for phone banking is very basic. It makes it easy for the end user to use as there are not many different options to confuse users. Often our user base for this software is not as tech savvy as others, which draws them to utilize this option. Cons The Maxxar software that we use is antiquated. There are no fancy features, no voice options, and no potential for this software to be updated. We have had issues with the service being disrupted many of times which results in us having to reset our server to get it to work again. It seems that since there are newer technologies available for this type of software, this product has gone to the wayside. Review Source MM Miguel M. Owner Telecommunications Used the software for: Less than 6 months ### "Great Credit card processing " November 4, 2022 5.0 Pros Is a big company with great produts and services Cons Waiting time is occasions to support take Alternatives considered [Apple Pay](https://www.capterra.com/p/212840/Apple-Pay/)[Google Pay](https://www.capterra.com/p/212826/Google-Pay/) Review Source KG Kelsey G. Trainer Banking Used the software for: 2+ years ### "Great system" June 25, 2021 4.0 Overall I like Fiserv's system that we are using. I think it has a lot of great features and the navigation and easy of use are great. Again, the version that we have is a bit behind so it can be difficult when trying to do new things or implement certain things, but those few things are minor. For us easy of use is one of the most important features. Pros It's easy of use for the most part is what I like about it. Fiserv's core systems for financial institutions are very user friendly for front and back office staff. For myself, I can easily create screens and edit existing screens without it being too difficult. Cons The version of the software that we have seems to be a bit older unfortunately. This makes certain changes or things that we would like to implement difficult. For somethings in the system it is a one or none where you either give all access or no access. Review Source RC Russell C. Principal Health, Wellness and Fitness Used the software for: 2+ years ### "Sneaky extra charges" December 10, 2021 4.0 When I finally gave up on this service due to glitches and increasing fees and went to a more reliable service with lower fees I was hit with a $110 Closure fee! When I started this service several years ago, I had specifically asked if there was a fee to leave the service and was told that there was no such fee. Pros It usually worked ok but the connection was poor. Cons Poor connection. To receive payments I had to stand outside my practice with the merchant terminal held above my head! Review Source TC Tj C. OWNER Law Practice Used the software for: 2+ years ### "THE WORST CUSTOMER SERVICE" April 12, 2024 1.0 THE WORST. THE ONLY WAY TO SPEAK TO AN AGENT IS TO NOT INPUT YOUR BD AFTER LISTENING TO THE LOOP FOR 10 MINUTES Pros NOTHING, ZIP, NADA, ZERO, NAY, NIL, ZILCH Cons THERE IS NO OPTION TO SPEAK TO AN AGENT. 41MINUTES ON HOLD Reason for choosing Fiserv NO OTHER CHOICE AVAILABLE, FORCED TO USE THIS HORRIBLE CUSTOMER SERVICE Review Source AJ Adrian J. Owner Hospitality Used the software for: 1-2 years ### "Worst Company ever" August 25, 2022 1.0 Terrible,I suffered a $2500 loss one day over 2 Terminals,they offered zero monetary compensation,I called no less that 40 times Pros Nothing,the whole experience was frustrating Cons Unstable platform,no support,you get put on hold for hours to a call centre in the Phillipines Review Source MY Morgan Y. Accounts Payable Used the software for: 6-12 months ### "Great software for taking credit card payments. Super easy to use." July 10, 2018 5.0 Pros I like how simple the program is. Its as easy as filling in all the customer's information in the blanks and hitting submit. Its great way for our service techs to collect over the phone. I also like how easy it is to find past transactions; you will never lose track of payments. Our customers really like the email receipt function. They know almost instantly that they were charged the correct amount. Cons DO NOT FORGET YOUR PASSWORD. You will get locked out of the system, and if you are not an administrator you cannot reset it. It is a great security feature, but make sure you have your password memorized, and write it down after the program has you change it every few months. Review Source mH mandy H. operations support specalist Financial Services Used the software for: 2+ years ### "Payeezy" January 9, 2020 5.0 Pros This software is userfriendly and easy to navigate. Use this daily to locate charges. Cons I have locked myself out of the software before and waited hours to get a representative on the line to reset my password. There has got to be a better way to get a hold of someone. Review Source DA DANIEL A. OWNER / SALES AGENT Insurance Used the software for: 2+ years ### "TOO EXPENSIVE" July 28, 2020 4.0 WHEN I OPENED MY AGENCY I TOOK WHAT EVER THE BANK TOLD ME TO TAKE, I LATER REALIZED THEY WERE CHARGING ME AN INSANE AMOUNT OF FEES AND TO CANCEL SERVICES THERE WAS A LINE IN THE CONTRACT THAT SAID I WOULD HAVE A CANCEL FEE OF 5K. YEAH, THAT ANGERED ME. I AM GLAD THAT IS FAR BEHIND ME. Pros IT WAS DIRECT FROM THE BANK, SO ANY DISPUTED CHARGES WOULD BE HANDLED BY THE BANK. AND IT TAKES PRETTY MUCH EVERY CREDIT CARD TYPE. ALSO PRINTED THE RECEIPTS FROM THE MACHINE AND WAS CONNECTED WIRELESS., EXCEPT POWER CORD. Cons FIRST DATA WAS VERY EXPENSIVE AND IN REALITY FOR A NEW BUSINESS NOT A GOOD PURCHASE WHEN YOU HAVE TO USE YOUR NEW COMPANIES MONEY WISELY. Review Source JS Jodie S. CEO Restaurants Used the software for: 1-2 years ### "Decent software, bad price. " July 22, 2017 3.0 Pros Simple to understand and utilize. Not too glitchy, seems to be well programmed. Does what it's supposed to. Cons I haven't been very impressed with the price. There's also no flexibility with the lease, and the cost seems excessive. Will probably switch companies as soon as our lease has expired. Review Source Similar Products Featured