# Page 2 | Fiserv Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Fiserv the right Payment Processing solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191108/First-Data-Payment-Processing/reviews --- Fiserv 3.6 (33) [View alternatives](https://www.capterra.com/p/191108/First-Data-Payment-Processing/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of Fiserv ## Showing most helpful reviews Showing 26-33 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TC Tj C. OWNER Law Practice Used the software for: 2+ years ### "THE WORST CUSTOMER SERVICE" April 12, 2024 1.0 THE WORST. THE ONLY WAY TO SPEAK TO AN AGENT IS TO NOT INPUT YOUR BD AFTER LISTENING TO THE LOOP FOR 10 MINUTES Pros NOTHING, ZIP, NADA, ZERO, NAY, NIL, ZILCH Cons THERE IS NO OPTION TO SPEAK TO AN AGENT. 41MINUTES ON HOLD Reason for choosing Fiserv NO OTHER CHOICE AVAILABLE, FORCED TO USE THIS HORRIBLE CUSTOMER SERVICE Review Source JP Jon P. Sales Apparel & Fashion Used the software for: 6-12 months ### "Lower cost payment processing" October 26, 2018 4.0 Pros Integrates well with Shopify and can result in lower transaction fees. Lots of options for customization and fine tuning. Cons Super difficult to navigate the interface and make changes. Still haven't been able to figure out how to change our business name on statements. Review Source HL Heather L. Owner Construction Used the software for: 1-2 years ### "Good credit card processor system" October 12, 2020 5.0 Overall good experience, they're responsive if you have any questions or need anything. Pros Easy point of sale, works in conjunction with bank of america account and funds daily. Fees are similar to other credit card processors Cons They hold the credit card fees and only process them once a month so it can be a bit of a hit for a small business Review Source DK Diane K. Owner Photography Used the software for: 1-2 years ### "Excellent customer service but may not be for a micro business" December 20, 2019 5.0 It was super to be able to accept credit and debit cards quickly and easily. Pros This software was easy to use an implement. Customer support to get set up was quick, accessible and straightforward. Cons For a very small business, the fees were more than what the business could support if there was a small down turn. Review Source CM Colleen M. AP/AR Civil Engineering Used the software for: 2+ years ### "Limited Transaction" August 6, 2018 5.0 I had to set up a new user and was having issues. Called their tech support and the rep walked me through everything. To me his helpfulness and he waited to make sure I could do everything I needed before finishing the call. A+ Pros We use this for our smaller customers to pay PO's with. Very simple website, basic and easy to use. Cons A little more explanation when a card is rejected would be nice without having to call in. Review Source BW Bryan W. Director of Design and Development E-Learning Used the software for: 1-2 years ### "Easy to use, great customer support." February 10, 2017 4.0 When I first started working with First Data's payment software I had never set up a gateway or done anything like this before. Everything was clear on how to set up the software and anything that I did not understand the support team helped me with. Our company has had an online cart now for over a year and we have not had a single issue with First Data. Pros Support, ease of use, never any issues. Review Source BW Bonnie W. ceo Marketing and Advertising Used the software for: Less than 6 months ### "Worst company to work with" February 6, 2024 1.0 The worst experience dealer with any processor in 30 years Pros This is by far the worst experience I've encountered in the 30+ years in business. Cons Te appears to be ZERO redeeming qualities. Review Source CK Cana K. Accountant Religious Institutions Used the software for: 1-2 years ### "Pros and Cons" March 15, 2019 3.0 Pros I like Payeezy because it allows you to be paid easily! Rarely are there issues with cards being declined. Cons On the other hand, the system does not store the encrypted information in a way that we can set up new donations or charge another donation if requested. New donations are POS, which means we can only change the amount of the recurring donations. Anything new has to be added to the original donation; otherwise, a customer must give their CC info each time. 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