# Bugfender Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bugfender the right Bug Tracking solution for you? Explore 22 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191157/Bugfender/reviews --- Bugfender 4.2 (22) [View alternatives](https://www.capterra.com/p/191157/Bugfender/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bugfender Ease of use 4.1 Customer Service 4.6 ## Showing most helpful reviews Showing 1-22 of 22 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Angelo J. Lead Software Design Engineer Information Technology and Services Used the software for: 2+ years ### "Easy to use, reliable, and awesome support team" April 13, 2020 4.0 They team continuously update the software and listens to their customer. Pros Easy to implement and dashboard is very helpful. Cons Issues are not currently aggregated and makes it hard to close if there are many instances of the same issue. Our team have automate this since it takes time to close everything. Review Source Response from Beenario May 21, 2020 Hi Angelo, thanks for your feedback! We now have a function to open or close multiple issues at once. We're also working on aggregating issue instances so you can do this more comfortably VK Vardan K. Co-Founder, CPO Information Technology and Services Used the software for: 1-2 years ### "Bugfender is a must to have solution." April 8, 2025 5.0 We're very satisfied with the platform—it has significantly improved our troubleshooting process. The dashboard is user-friendly and provides all the key information we need at a glance. Previously, we stored logs on our own servers, and during service issues, accessing them was often impossible, making troubleshooting quite difficult. With Bugfender, that experience has dramatically improved. Pros We really appreciate how well the logs are structured, and the offline caching has been incredibly useful. As a construction-focused mobile software company, many of our job sites are in remote areas where internet connectivity is limited or completely unavailable. Cons The pricing structure jumps from 1 million to 5 million. I wish there was a tier in between. Review Source MF Mohammad F. Senior iOS Developer Computer & Network Security Used the software for: 6-12 months ### "Normal and friendly tool" March 31, 2020 3.0 I Pros It's very easy to setup and use It's very fast and you can see the logs on the server side very quickly and help you to find the root cause. Cons you can't disable it in specific ViewController or ... ( imaging the user enter the sensitive information and you don't want to send them to the server ( PinCode and ...) but every time as you are using swizzling and ... can't disable it per ViewController or other places. the search is one of the main functionalities on these tools but really it's not powerful and I identified a bug and reported it about search with string + numbers but I waste my time to follow up and it was hard to talk and educate the support team. also I noticed the iOS/Android logo doesn't show correctly on the dashboard last but not least, we need search on the contents of the issue too, not only the logs! Review Source Response from Beenario May 19, 2020 Hi Mohammad, thanks for your feedback. There is the possibility of disabling automatic UI log collection for the whole app and write your own UI logs, so you have full control on what's logged. Please contact us at support if you need help with that. Was the bug about searching strings with numbers solved? It looks like you're frustrated with that, I'm sure we can resolve it if you report it. The iOS/Android logo bug you mention has already been fixed just a few days ago, thanks for mentioning that. Search on issues is something in our roadmap but not there yet, thanks for mentioning it. AR Alon R. Mobile Team Lead Health, Wellness and Fitness Used the software for: 1-2 years ### "General Review" March 31, 2020 4.0 Pros 1\. I like that I can view my own logs that I placed in the code. 2. The option to "filter by" is great. 3. There is a significant improvement in performance. 4. There is a significant improvement in UI. Cons 1\. The crash report "filter by" is very limited. 2. The crashes usually don't say much, it's very hard to investigate, understand the origin of the crash and how to resolve. 3. The overall performance of the logs and crashes can improve significantly. 4. The "filter by" version has duplication and not working as expected, especially in the crash report. 5. Sometimes it takes time until the logs appear in the web view. 6. When you go into a certain log you have to scroll a lot to get more information. 7. When you download a log it's not understandable how much of the entire log will be downloaded. 8. How can I resolve a crash and not see it anymore? \* The most important thing is that I'm working with another "crash report" tool - Raygun, and we have very different crashes there and much less, so now I'm not even sure that everything in your crash report is indeed a crash. for instance, in Raygun, I can get 2-5 crashes in a certain week and your report will say that I've got a few hundred. Review Source Response from Beenario May 19, 2020 Thanks a lot for your review! We have lots of improvements planned for the crashes area of the application, I hope you like them. I would love to learn more about the problem you mention of getting too many crashes, there are sometimes interactions when you use multiple crash collection libraries in your project. I'd also love to learn more about the usability issues you mentioned, maybe if you'd like to jump on a call we could look at it together, please feel free to reply or contact support. Pedro V. Senior Software Craftsman Information Technology and Services Used the software for: 2+ years ### "Easy way to have remote logging" March 31, 2020 4.0 I'd still recommend it's use in every project that has the need for remote logging. Pros I really like how it was simple to add to the app, and simples to use for simple cases. Cons Searching and filtering logs is not as powerful as it could be. Review Source Response from Beenario May 19, 2020 Thanks for your review Pedro! What are the things you find missing in searching and filtering? I'd really love to hear! Please feel free to reply or contact us at support GF Gisela F. Software Engineer Computer Software Used the software for: 2+ years ### "Nice features but could be improved" April 6, 2020 4.0 Pros The most useful feature of the software is the filtering. It allows you to customize the filtering of the search which makes it easier to find the phone bugs you are looking for. Cons The logs are hard to read on the web. I usually download the text file and open it in my machine. It will be nice to have a search bar on the logs. It is nice that you can do the filtering by log level but I think it should also have more features so that we can debug the logs in the Web UI itself. Review Source Response from Beenario May 21, 2020 Hi Gisela, thanks for your review! I would love to hear more about the search options you're missing. We hardly ever download the logs to use it, but yet your needs might be different than ours. Would you like to tell us more about it? Please contact me or support and we'll look into it together AN André N. Principal Software Engineer Information Technology and Services Used the software for: 2+ years ### "Not bad for the price, but log exploration is clunky" April 6, 2020 3.0 We use Bugfender to capture logs on our apps, to then track issues in production. The product provides a nice set of features for the price, but the web interface is clunky and search (the single most important feature for a remote log explorer) is quite bad, slow and limited. Pros \- provides native SDKs - easy to set up - nice set of features Cons \- log exploration/search is limited and not very good - SDK's lack customization - web interface is slow and clunky (even the new one) Reason for choosing Bugfender Provided all the features we wanted while having a competitive price. Review Source Response from Beenario May 21, 2020 Hi Andre, thanks for your review. I would love to hear about the search options and SDK customizations you'd like to see, so we can add them to the roadmap! Please feel free to contact me or support any time! LK Liam K. CTO Transportation/Trucking/Railroad Used the software for: 2+ years ### "XXXX" March 31, 2020 4.0 Pros Very easy to use and integrate into app Excellent support Cons Loss of ability to see OS and app version on device at the time that logs were generated Have been throttled at times due to exceeding daily usage but never very clear which specific restriction had been exceeded/ Review Source Response from Beenario May 19, 2020 Thanks a lot for your review Liam! If you have any questions on how quotas are calculated please contact us and we'll be happy to explain. The app version at the the time of collection of the logs is available, just click on any log and an information pane will open up. The OS information of the log is not visible at the moment, it's in our roadmap to add it soon. In the meantime, if you download the NDJSON file format, you'll be able to see the OS version there. DD David D. Game Developer Computer Games Used the software for: 2+ years ### "Remote Logs" March 31, 2020 4.0 I think it’s helped the quality of our game. Pros During development, getting information in near-real time about bugs was super useful. And since players tend not to remember all their steps, being able to see what they were doing before a crash has helped a lot. Cons UI could be a little more centered towards actual tasks (such as not auto-refreshing an archived log). Review Source Response from Beenario May 19, 2020 Hi David, thanks for your great review! If you ever find any issues like the one you mention about auto-refreshing please let us know, we'll be happy to look into it. Actually, if it's not fixed yet, I'd appreciate if you reply to this message or contact us via support to look into it HA Hristian A. CTO Banking Used the software for: 6-12 months ### "We love the platform, keep up with new features!" March 31, 2020 4.0 Pros We love the platform, you know your strengths, no need to state again. Cons Overall, the delivers what it is supposed to, some additional few features would be highly appreciated: • Querying the logs in general, not within the context of one selected device/instance would be extremely useful • Ability to aggregate some of the data - enhancements with minor reporting capabilities. • Notifications (email, sms) when certain events (logs) occur, or when certain events (logs) pass trough certain threshold There were few occasions, where the platform crashed all-together, which is highly undesired... Review Source Response from Beenario May 19, 2020 Thanks for your review Hristian, I'd love to understand more about the queries and aggregations you would like to do. Would you be open to having a call with me? Please reply to this email or contact support if you'd like to look into it together JK Joe K. Software Developer Computer Software Used the software for: 2+ years ### "Straightforward and functional" March 31, 2020 4.0 Very happy that I found it! Pros Integration was VERY easy, it automatically collects most things I'm interested in tracking, updates almost instantly, and the interface is fairly easy to navigate Cons The overall analytics don't always line up with other analytics I use, sometimes I can't find what I'm looking for, and the search/filter doesn't seem to work right Review Source Response from Beenario May 19, 2020 Thanks for your review Joe! If you have any questions on how the filters or statistics work, please feel free to contact us, we're always open to check together with you. MH Matt H. Mobile Engineer Information Technology and Services Used the software for: 6-12 months ### "Great for mobile app debugging" March 31, 2020 5.0 Fantastic. It's helped us to debug so many mysterious issues that were happening in our mobile app. Pros Real-time logs from a device. Real-time usage of our app. We could watch logs happen in real-time for any given user. Cons Hard to search for specific things in logs Review Source Response from Beenario May 19, 2020 Thanks a lot for your review Matt, I'd love to know more about the things you'd like to search and why you can't search them. Would you like us to look into it together? Please feel free to reply or send us a message to support and DK David K. Senior Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Great cloud logging solution for mobile" April 1, 2020 5.0 A great cloud logging solution for mobile apps which comes with a hefty price tag. Pros Very easy to implement and just works! The dashboard is a great tool to view logs almost in realtime. It's also nice to see what the activity state changes were combined with the logging. Cons The price is quite hefty for small app developers. The paid program also doesn't allow multiple team members. Also not being able to turn off the logging from a client side is a pity. Review Source Response from Beenario May 21, 2020 Thanks for your review David! I hope soon we can offer other options for a cheaper price, but still hosting, keeping logs and providing support is costly, so it's difficult to provide a solution like ACRA for free (and also the probable reason why ACRA backends are not fully working and discontinued) JM John M. CEO Computer Software Used the software for: 2+ years ### "Great for hunting down bugs!" March 31, 2020 5.0 With Bugfender, we can easily access detailed logs from any user who has signed up or logged into our apps. Getting support requests by email and then looking up the details in Bugfender logs is very helpful when troubleshooting. Pros Easy of implemention (took little time to get started) and ease of use (it's very intuitive to use). Their support is also VERY responsive and knowledgeable. Cons The pricing is a little bit steep at scale but it's worth it. Review Source Response from Beenario May 19, 2020 Thanks a lot for your review John! JMO Juan Manuel O. Product Manager Human Resources Used the software for: 1-2 years ### "Very good product" March 31, 2020 5.0 Pros The most interesting feature is that you can have logs of the users in real-time, checking bugs etc. Regarding the integration and the usability is was very to integrate into our apps, and we get good very good support. Cons After having been using the product for a long time I can say that it is a good product Reason for choosing Bugfender We choose Bugfender because you get the logs of any device without connection to the user device, and you have basic information about App Version, Device memory, etc, Review Source Response from Beenario May 19, 2020 Thanks a lot for your great review Juan! eP ed P. Lead Mobile E-Learning Used the software for: Less than 6 months ### "Useful mobile logging tool" April 1, 2020 5.0 Very good Pros Very useful being able to see linear logs for a mobile app. Without them you're flying blind. Cons I'd like a couple of additional features. The ability to jump to the beginning of the logs and better filtering. Also there's too big a difference between the pricing tiers. I'd like to add additional users but not at an extra €100 a month. Review Source Response from Beenario May 21, 2020 Hi Ed, thanks for your great review! We're able to provide alternative plans adapted to your needs. I'd also love to hear about the filtering options you're thinking about to be able to add them to our roadmap. Please feel free to contact us about both things and we can look into them togheter. JF Juan F. QA Manager Logistics and Supply Chain Used the software for: Less than 6 months ### "Bugfender Review" March 31, 2020 3.0 Weighting out the pros and cons I have experienced with Bugfender, the conclusion is that it is getting more in my way than what it is actually helping me. So, overall the balance is negative, as it is damaging my productivity just because they are too insistent on being reviewed. Hope you can now stop asking for it for some time at least. Pros The fact that I am capable of reading logs from remote devices is great. The product is very well done and easy to use. Cons I have been a user for just a week and I have spent more time dealing with requests to review the product than actually using it. It is quite annoying. Review Source Response from Beenario May 19, 2020 Hi Juan, sorry if the review came in at a bad time. You were selected because your company has been a customer for several months already and we're interested in what you think. Unfortunately we can not control the review process, as it is done by a 3rd party for neutrality, so I can't be sure how many times you got messages about that. I hope we can make your experience better going forward! MM Matt M. Software Engineer E-Learning Used the software for: 1-2 years ### "Great way to get remote logs for native apps even if the tooling is slow" March 31, 2020 4.0 Bugfender has allowed us to discover why certain bugs occur in the wild that are difficult to reproduce during development, it has been a great tool. Pros It is nice to find a tool that will allow you to log everything to a remote place and that you can access those logs from the web. Cons The web interface often feels slow and clunky Reason for choosing Bugfender It works, and it doesn't require a native client be installed on every computer that might want to look at logs Review Source Response from Beenario May 19, 2020 Thanks a lot for your review Matt! We're always working to improve responsiveness of the app, although sometimes we're limited by the capabilities of the browser. But we don't give up, we'll continue to make improvements there! VR Verified Reviewer Software developer Computer Software Used the software for: I used a free trial ### "Does the job" April 13, 2020 5.0 Pros Ease of use and easy to integrate in the workflow Cons Could have an extended free trial period Review Source Response from Beenario May 21, 2020 Hi there! Thanks for your review. We have a free plan that you can use forever, please contact us if you need help with setting this up RJ Rodolfo J. Lead Android Developer Computer Software Used the software for: Less than 6 months ### "Excelent software" October 7, 2020 4.0 Very good Pros Simple implementation and very intuitive Cons Slow filters on searching in fairly long logs Review Source Response from Beenario October 8, 2020 Thanks a lot for your review, Rodolfo! CM Carlos M. Lead Software Engineer Computer Software Used the software for: I used a free trial ### "Trial with Bugfender" June 20, 2020 4.0 Pros I've used for android and iOS and the best thing here was how easy it was to implement. Compared with other solutions it was out of the box to have everything working as expected. Cons No big problems here. To be honest I really liked it as an alternative for other alternatives that I was testing. The reason why we decided not to renew the trial was just to avoid an extra expense on the project. Review Source Response from Beenario June 29, 2020 Thanks for your review Carlos! LB Lee B. Senior Product Manager Computer Software Used the software for: Less than 6 months ### "Great as a product manager" April 9, 2020 5.0 Pros Gives me insight into how often specific bugs are happening and seeing which specific users are having the issue. Cons Could use a better dashboard to highlight major bugs. Review Source Response from Beenario May 21, 2020 Hi Lee, thanks for your review! We're already working on better reporting of crashes and issues, thanks for pointing that out, I hope you like it when it comes out! Similar Products Featured ## Related categories [Log Management](https://www.capterra.com/log-management-software/)[Bug Tracking](https://www.capterra.com/bug-tracking-software/)