# Bugfender Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Bugfender Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more. Source: https://www.capterra.com/p/191157/Bugfender --- # Bugfender Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Bugfender ## What is Bugfender? Bugfender is a cloud-hosted remote logging tool that enables you to find bugs before your users do. Get fast remote access to your mobile or web application logs for any user in real-time - wherever they are in the world. Bugfender goes beyond standard crash reporting and logs virtually everything, even when the device is offline. Gain instant visibility with in-app user feedback and fix bugs faster than ever, so you can make your users happy and earn those crucial 5-star ratings. ## What is Bugfender used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Log Management](https://www.capterra.com/log-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 22 user reviews Reviews sentiment Positive 86% Neutral 14% Negative 0% Starting price €29 Per Feature, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Bugfender?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bugfender.com&name=Bugfender) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Bugfender 4.2 (22) VS. [4.5 (243)](https://www.capterra.com/p/172277/ManageEngine-Firewall-Analyzer/reviews/) Starting Price €29 Per Feature, Per Month Starting Price $395 Other, One Time Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (22) Ease Of Use 4.5 (243) Value For Money 4.2 (18) Value For Money 4.6 (215) Customer Service 4.6 (16) Customer Service 4.7 (230) ## Bugfender alternatives Highest Rated [5.0 (16)](https://www.capterra.com/p/10022288/Logmanager/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (15,343)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (212)](https://www.capterra.com/p/164872/Netwrix-Auditor/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (2,960)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/191157/Bugfender/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Data Visualization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Server Logs 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Log files automatically created for all activities performed by servers, such as a history of web page requests Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Bugfender 26 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Monitor and track bugs and issues in the system. The creation of a bug/issue ticket, submitted by a team member, customer or end user Provides a channel for team members to share media files, communicate, and work together Track and report regulatory data to either internal management or external stakeholders Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data A chronological record of actions or occurrences within a network, software, or process Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Reporting on how each user, task or process has advanced since its initiation Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Log files automatically created for all activities performed by servers, such as a history of web page requests Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Track, manage, or resolve user requests and IT incidents/issues Features 4.2 (22) 4.2 Based on 22 reviews ## Pricing Value for money 4.2 (18) Free Trial Free Version Basic €29.00 Per Feature,Per Month Value for money 4.2 (18) 4.2 Based on 18 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Basecamp](https://www.capterra.com/p/56808/Basecamp/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) ## Support, customer service and training options Customer Service 4.6 (16) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (16) 4.6 Based on 16 reviews ## User reviews Overall rating 4.2 Based on 22 reviews Filter by rating 5(8) 4(11) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent VK Vardan K. Co-Founder, CPO Information Technology and Services ### "Bugfender is a must to have solution." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 8, 2025 We're very satisfied with the platform—it has significantly improved our troubleshooting process. The dashboard is user-friendly and provides all the key information we need at a glance. Previously, we stored logs on our own servers, and during service issues, accessing them was often impossible, making troubleshooting quite difficult. With Bugfender, that experience has dramatically improved. Pros We really appreciate how well the logs are structured, and the offline caching has been incredibly useful. As a construction-focused mobile software company, many of our job sites are in remote areas where internet connectivity is limited or completely unavailable. Cons The pricing structure jumps from 1 million to 5 million. I wish there was a tier in between. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RJ Rodolfo J. Lead Android Developer Computer Software ### "Excelent software" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2020 Very good Pros Simple implementation and very intuitive Cons Slow filters on searching in fairly long logs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 8, 2020 Thanks a lot for your review, Rodolfo! CM Carlos M. Lead Software Engineer Computer Software ### "Trial with Bugfender" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 June 20, 2020 Pros I've used for android and iOS and the best thing here was how easy it was to implement. Compared with other solutions it was out of the box to have everything working as expected. Cons No big problems here. To be honest I really liked it as an alternative for other alternatives that I was testing. The reason why we decided not to renew the trial was just to avoid an extra expense on the project. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 29, 2020 Thanks for your review Carlos! AU Anonymous User Software developer Computer Software ### "Does the job" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 13, 2020 Pros Ease of use and easy to integrate in the workflow Cons Could have an extended free trial period Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi there! Thanks for your review. We have a free plan that you can use forever, please contact us if you need help with setting this up Angelo J. Lead Software Design Engineer Information Technology and Services ### "Easy to use, reliable, and awesome support team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2020 They team continuously update the software and listens to their customer. Pros Easy to implement and dashboard is very helpful. Cons Issues are not currently aggregated and makes it hard to close if there are many instances of the same issue. Our team have automate this since it takes time to close everything. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Angelo, thanks for your feedback! We now have a function to open or close multiple issues at once. We're also working on aggregating issue instances so you can do this more comfortably LB Lee B. Senior Product Manager Computer Software ### "Great as a product manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 9, 2020 Pros Gives me insight into how often specific bugs are happening and seeing which specific users are having the issue. Cons Could use a better dashboard to highlight major bugs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Lee, thanks for your review! We're already working on better reporting of crashes and issues, thanks for pointing that out, I hope you like it when it comes out! GF Gisela F. Software Engineer Computer Software ### "Nice features but could be improved" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 6, 2020 Pros The most useful feature of the software is the filtering. It allows you to customize the filtering of the search which makes it easier to find the phone bugs you are looking for. Cons The logs are hard to read on the web. I usually download the text file and open it in my machine. It will be nice to have a search bar on the logs. It is nice that you can do the filtering by log level but I think it should also have more features so that we can debug the logs in the Web UI itself. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Gisela, thanks for your review! I would love to hear more about the search options you're missing. We hardly ever download the logs to use it, but yet your needs might be different than ours. Would you like to tell us more about it? Please contact me or support and we'll look into it together AN Andre N. Principal Software Engineer Information Technology and Services ### "Not bad for the price, but log exploration is clunky" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 6, 2020 We use Bugfender to capture logs on our apps, to then track issues in production. The product provides a nice set of features for the price, but the web interface is clunky and search (the single most important feature for a remote log explorer) is quite bad, slow and limited. Pros \- provides native SDKs - easy to set up - nice set of features Cons \- log exploration/search is limited and not very good - SDK's lack customization - web interface is slow and clunky (even the new one) Reasons for choosing Bugfender Provided all the features we wanted while having a competitive price. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Andre, thanks for your review. I would love to hear about the search options and SDK customizations you'd like to see, so we can add them to the roadmap! Please feel free to contact me or support any time! EP ed p. Lead Mobile E-Learning ### "Useful mobile logging tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 1, 2020 Very good Pros Very useful being able to see linear logs for a mobile app. Without them you're flying blind. Cons I'd like a couple of additional features. The ability to jump to the beginning of the logs and better filtering. Also there's too big a difference between the pricing tiers. I'd like to add additional users but not at an extra €100 a month. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Hi Ed, thanks for your great review! We're able to provide alternative plans adapted to your needs. I'd also love to hear about the filtering options you're thinking about to be able to add them to our roadmap. Please feel free to contact us about both things and we can look into them togheter. DK David K. Senior Software Engineer Information Technology and Services ### "Great cloud logging solution for mobile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 1, 2020 A great cloud logging solution for mobile apps which comes with a hefty price tag. Pros Very easy to implement and just works! The dashboard is a great tool to view logs almost in realtime. It's also nice to see what the activity state changes were combined with the logging. Cons The price is quite hefty for small app developers. The paid program also doesn't allow multiple team members. Also not being able to turn off the logging from a client side is a pity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2020 Thanks for your review David! I hope soon we can offer other options for a cheaper price, but still hosting, keeping logs and providing support is costly, so it's difficult to provide a solution like ACRA for free (and also the probable reason why ACRA backends are not fully working and discontinued) [View all Reviews](https://www.capterra.com/p/191157/Bugfender/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)