# PlaybookUX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PlaybookUX the right User Experience (UX) solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191173/PlaybookUX/reviews --- PlaybookUX 5 (7) [View alternatives](https://www.capterra.com/p/191173/PlaybookUX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PlaybookUX Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-7 of 7 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mayur P. QA Engineer Information Technology and Services Used the software for: 1-2 years ### "The greatest tool for people to validate designs and products" October 1, 2019 5.0 It’s overall been excellent. Whenever I have a question, I send them a chatbot message and have a real person troubleshooting within minutes. I liken it to basecamp’s stellar support. Pros I’ve used a lot of these tools, and I mean a LOT. This one is uniquely simple and has everything I need to get my research studies up and running. Their templates are so helpful especially for unbiased questions. Videos start coming in within hours. Cons There’s really nothing to complain about, especially after using all of the other software out there. I’m glad I found this tool since it’s hard to get my team to adopt research software and they were all happily using this! Reason for choosing PlaybookUX Quality software, features and quick to troubleshoot customer support. Review Source Despina E. Founder Information Technology and Services Used the software for: 6-12 months ### "The must adopt UX solution " October 10, 2019 5.0 Due to the nature of my work I handle many onboarding and UX audits for customers. PlaybookUX helps me deliver better and accurate results in less time. Pros Intuitive features, value for money choice, awesome customer support. Participants give clear insights and the analytics feature is just awesome. Cons Simply nothing. The product delivers on its promise Review Source Hatherly F. Business Development Associate Financial Services Used the software for: 6-12 months ### "Affordable way to get usability feedback" October 12, 2019 5.0 Overall PlaybookUX is an excellent platform for ux and product people to get feedback. We have the entire team onboard (unlimited seats) and their collaboration is unbeatable. Awesome way to get the whole team involved and hear from your customers. Pros The quality and targeted demographic filtering is unbeatable. Solid international and domestic pool of participants. Great customer support and intuitive UI. We can bring our own customers as well. Cons Would love highlight reels, but that's on their roadmap for Nov 2019 so looking forward to using that feature to show management clips. Review Source tP tonja P. Coordinator Financial Services Used the software for: 1-2 years ### "Understand how your customers feel and think!" October 2, 2019 5.0 I’ve had a wonderful experience! I use it to test future enhancements, designs and my up and running product. It gets our organization in the “continuous testing” mindset. Pros It’s a top tier tool for gathering feedback about how my customers feel about my products. They have mobile, web, prototype testing so it’s easy to do it all in one spot. It’s powerful and simple – which is the best combination Cons They just rolled out mobile – which was one of my requests so it has everything I need to conduct ux tests. Switched from [TryMyUI](https://www.capterra.com/p/178072/TryMyUI/) Outdated features and interface Review Source VR Verified Reviewer Analyst Non-Profit Organization Management Used the software for: Less than 6 months ### "Simple and easy!" August 25, 2019 5.0 Customer support was amazing. They responded right away to any issues I had and I was able to get results back faster than I thought! Pros Powerful but simple tool. Get feedback from hard to reach demographics at a fraction of the price of other tools. Cons Wasn't able to do in person sessions only video/ remote studies. Review Source FM Francis M. Director of Marketing and Communications Non-Profit Organization Management Used the software for: Less than 6 months ### "Amazing insight from valuable users" October 4, 2019 5.0 As a marketing director, you are constantly wondering about perception and how people think about your brand and message. Getting real-world insight from the very users I'm trying to engage was extremely valuable to me and provided insight beyond our site UX questions. Pros The insight you gain from this software is worth it alone, but the fact that it's easy to use is an added bonus. Cons At the time, there was no way to pop-out the videos as I searched through the feedback. I'm splitting hairs here, but that's what I thought. Review Source CP Chris P. Founder Internet Used the software for: Less than 6 months ### "Great for founders" October 1, 2019 5.0 Really got to see the power and benefits of UX testing. I would highly recommend this to any founder who wants to understand their customers and test markets. Pros Accurate and precise demographics for testers Easy of use Newer technology for deeper insights Customer support Cons Don't have the option to do in-person interviews Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.