--- title: "Inbox Health Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Inbox Health Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more." source_url: "https://www.capterra.com/p/191176/Inbox-Health/" page_type: "product" language: "en" --- # Inbox Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Inbox Health ## What is Inbox Health? Inbox Health addresses the growing challenge of patient A/R. Built for medical billers, Inbox Health automates patient billing and patient payments and modernizes patient support. Patients receive clear medical bills, have choice of payment methods and communication channels, and access support through the phone and live chat. Billers benefit from an automated, streamlined platform that increases revenue, saves time, reduces paper statement costs, and results in fewer patient phone calls.  ## What is Inbox Health used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inbox Health?[Manage this product listing](https://www.g2.com/products/inbox-health/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inbox Health 4.3 (15) VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (15) Ease Of Use 4.6 (566) Value For Money 4.2 (14) Value For Money 4.3 (447) Customer Service 4.3 (15) Customer Service 4.3 (555) ## Inbox Health alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Tebra](https://www.capterra.com/p/129169/Tebra/) [3.9 (1,384)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129169/Tebra/) [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (913)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [View all alternatives](https://www.capterra.com/p/191176/Inbox-Health/alternatives/) ## FAQs about Inbox Health Overview ### Which roles and teams benefit most from Inbox Health? Inbox Health is most used by practice owners, executives, and revenue cycle leaders who need stronger oversight of patient billing and collections. Business office, billing, and operations managers rely on it to streamline payment workflows, improve patient communication, reduce manual follow-up, and keep revenue operations running efficiently. Answer based on 15 reviews Overview ### What company size and industries is Inbox Health built for? Inbox Health is built primarily for small businesses, which make up 93% of reviewers, with strongest adoption in Financial Services and Hospital & Health Care at 27% each. It also serves Health, Wellness and Fitness organizations, which account for 20% of reviewers, with limited midsize business use at 7%. Answer based on 15 reviews Features and Usability ### What are the key features of Inbox Health? Inbox Health offers digital wallet payments, electronic payments, and payment processing for billing workflows. It also includes claims management, claims scrubbing, insurance eligibility verification, and EDI. Additional features cover patient portals, billing and invoicing, SMS messaging, email reminders, reporting and analytics, and third-party integrations. Integrations ### Which third-party tools and platforms does Inbox Health integrate with? Inbox Health integrates with 6 third-party practice management and billing platforms, including Tebra, AdvancedMD Billing Services, CollaborateMD, NextGen, Office Practicum, and eClinicalWorks. These catalog integrations cover core medical office systems and billing workflows, with Tebra also mentioned by a reviewer as a connected PM system. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Inbox Health offer? Inbox Health provides live online sessions, webinars, documentation, and videos for training. Live online sessions and webinars can support guided instruction, while documentation and videos give teams written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Inbox Health offer? Inbox Health provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback on support is available in the catalog data, so user experience details such as response speed or helpfulness cannot be confirmed from reviews. ## Features AI summary Based on 1,380 Medical Billing reviews Capterra reviewers highlight these as the features buyers value most when choosing medical billing software: - **Billing & Invoicing** (**62%** of reviewers rated this feature as critical) - **Appointment Management** (**58%**) - **Charting** (**63%**) Inbox Health supports **Billing & Invoicing**, which is a core need for practices that want to manage patient charges and payments efficiently. However, it does not include **Appointment Management** or **Charting**. Instead, it offers other important capabilities that reviewers also rate highly, including **HIPAA Compliant** (**70%**), **Claims Management** (**61%**), and **Code & Charge Entry** (**51%**). These features help providers protect patient data, handle insurance workflows more effectively, and record billing details accurately, helping businesses improve payment operations and maintain compliance. Billing & Invoicing 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers HIPAA Compliant 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Claims Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Code & Charge Entry 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Invoice History 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Real-Time Data 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Receive data and information in real time Inbox Health 49 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Live Chat: Ability to chat online in real time - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.2 (14) ### Starting price Free trial not available Value for money 4.2 (14) 4.2 Based on 14 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/)[ CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[ AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[ NextGen](https://www.capterra.com/p/144594/NextGen/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (15) 4.3 Based on 15 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating 5(9) 4(4) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent Ginger J. RCM Director Hospital & Health Care ### "RCM Director" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2026 Horrible company and do not care about the customers once you are on board. Customer service is extremely rude and there is no working with. Either I comply or cancel my account. Pros I like that it sends out automatic link by text or email and sends out patient statement. Initial onboarding is not a problem. Cons The customer Service is poor and clearly do not care about their clients. I have a ticket open and requested for a call in the hopes to work together and was told they dont do that and i can cancel my account. My issue has been opened for more than a month. Now I am paying for 2 services due to this problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.  Our goal is to resolve issues as quickly and accurately as possible. Our support model is designed in a way that allows us to document, track, and investigate issues thoroughly.  As part of this process, our team may need specific information to properly investigate and identify the root cause, especially for payment-related concerns. We’ve reviewed your case, and we can see that, once the necessary information was provided, our team was able to move forward with the investigation. We are currently working closely with your team to address the issue and ensure it is fully resolved. We truly value your business and appreciate your patience as we work through this with you. PH Peter H. President Hospital & Health Care ### "Some of my most profitable minths" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2023 Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well. Pros Speeds the patient collection process and lowers costs for me which are both huge advantages. Cons Haven’t found things I would view as “cons”. I use basic features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ Debra J. CEO Hospital & Health Care ### "Great return on investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized. Pros Ease of use and patient responsiveness across different practices and specialties Cons I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat! Switched from [AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/) Billing colleague recommendation Reasons for choosing Inbox Health Ease of use, easy to read patient statements, electronic communication alternative to paper Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Krystee N. Owner Financial Services ### "Excellent functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 5, 2023 Great customer service Pros Ease of use, patient friendly, very customizable Cons Cost of electronic statements is higher compared to other services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Scott S. Business Office Manager Health, Wellness and Fitness ### "All Access Ortho" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 5, 2023 Pros Sends staements right away and payments posted right away, no lag time Cons Pricing as a percentage of what is brought in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachel M. Billing Office Manager Medical Practice ### "Inbox Health Has Freed Up Time Needing for Billing Follow Up & Sped Up Our Patient Collections" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2023 Pros Since implementing Inbox Health, we are now saving hours a month because we no longer have to manually print, mail and track patient statements. Delinquent patient balances are much easier to catch now. Also, we are able to engage with patients and answer questions about their statements so much easier now! Plus, our providers are saving money on postage! Cons We cannot see the exact copy of the statement the patient is receiving. This would be helpful when explaining multiple invoices/ dates of services with patients seen often! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Erin R. President/CEO Financial Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2022 Fantastic! Pros The ease in implementation and integration with current billing software Cons Inability to make adjustments to invoices within the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Katie F. DIRECTOR OF REVENUE Health, Wellness and Fitness ### "integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 22, 2022 Pros integration, software, looking for statements automatic Cons There is nothing at this time I enjoy the support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alexandra B. owner Financial Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 Very good. Pros It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time. Cons It is a little glitchy sometimes but I think the development really cares and is constantly trying to improve. Reasons for choosing Inbox Health Integrated features and product reliability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Bonnie F. Owner Medical Practice ### "Too Many Glitches " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 22, 2022 We’ve had a poor experience with In Box Health. Pros I like the concept of the ease of billing. However, there are too many glitches in the software. Cons It’s not dependable. There are too many errors in the program. Reasons for choosing Inbox Health They said they had experience working with Office Ally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/191176/Inbox-Health/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.