# Inbox Health Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Inbox Health Software - reviews, pricing plans, popular comparisons to other Medical Billing products and more. Source: https://www.capterra.com/p/191176/Inbox-Health --- # Inbox Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Inbox Health ## What is Inbox Health? Inbox Health addresses the growing challenge of patient A/R. Built for medical billers, Inbox Health automates patient billing and patient payments and modernizes patient support. Patients receive clear medical bills, have choice of payment methods and communication channels, and access support through the phone and live chat. Billers benefit from an automated, streamlined platform that increases revenue, saves time, reduces paper statement costs, and results in fewer patient phone calls.  ## What is Inbox Health used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Medical Billing](https://www.capterra.com/medical-billing-software/)[Mental Health](https://www.capterra.com/mental-health-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Inbox Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.inboxhealth.com/&name=Inbox Health) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Inbox Health 4.3 (15) VS. [3.9 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (15) Ease Of Use 4.1 (211) Value For Money 4.2 (14) Value For Money 3.6 (201) Customer Service 4.3 (15) Customer Service 3.7 (206) ## Inbox Health alternatives Highest Rated [4.7 (15)](https://www.capterra.com/p/201547/CallMyDoc/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (365)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Klara](https://www.capterra.com/p/203066/Klara/) [4.6 (211)](https://www.capterra.com/p/203066/Klara/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203066/Klara/) [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/191176/Inbox-Health/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Invoice History 4.3 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Store and view prior invoices for each account/client Real-Time Data 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Receive data and information in real time Billing & Invoicing 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Electronic Payments 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Invoice Management 3.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Captures invoice data and maintains comprehensive records for auditing and reporting purposes Mobile Access 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Inbox Health 44 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule Manage and track all internal and external communication conducted via calls, email, text, or chat Accept and process credit card transactions A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of dashboards Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronically collect payments for goods or services Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Checking eligibility of patients for different insurance claims Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Communicate using messages within the system Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple locations Allows medical providers to engage patients in a variety of ways to ensure their health. Online portal where patients can access information such as health records, treatment plants, etc. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Tracking, managing, and initiating the transfer of funds for overdue customer payments Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Receive data and information in real time Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Monitor sales and make necessary adjustment in order to increase demand and revenue Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.1 (15) 4.1 Based on 15 reviews ## Pricing Value for money 4.2 (14) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.2 (14) 4.2 Based on 14 reviews ## Integrations [ Tebra](https://www.capterra.com/p/129169/Tebra/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Office Practicum](https://www.capterra.com/p/156932/Office-Practicum/)[ CollaborateMD](https://www.capterra.com/p/81299/CollaborateMD-PMS/)[ AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/)[ NextGen](https://www.capterra.com/p/144594/NextGen/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (15) 4.3 Based on 15 reviews ## User reviews Overall rating 4.3 Based on 15 reviews Filter by rating 5(9) 4(4) 3(0) 2(1) 1(1) Mentioned topic Sorted by most recent Ginger J. RCM Director Hospital & Health Care ### "RCM Director" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 25, 2026 Horrible company and do not care about the customers once you are on board. Customer service is extremely rude and there is no working with. Either I comply or cancel my account. Pros I like that it sends out automatic link by text or email and sends out patient statement. Initial onboarding is not a problem. Cons The customer Service is poor and clearly do not care about their clients. I have a ticket open and requested for a call in the hopes to work together and was told they dont do that and i can cancel my account. My issue has been opened for more than a month. Now I am paying for 2 services due to this problem Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 30, 2026 Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.  Our goal is to resolve issues as quickly and accurately as possible. Our support model is designed in a way that allows us to document, track, and investigate issues thoroughly.  As part of this process, our team may need specific information to properly investigate and identify the root cause, especially for payment-related concerns. We’ve reviewed your case, and we can see that, once the necessary information was provided, our team was able to move forward with the investigation. We are currently working closely with your team to address the issue and ensure it is fully resolved. We truly value your business and appreciate your patience as we work through this with you. PH Peter H. President Hospital & Health Care ### "Some of my most profitable minths" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2023 Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well. Pros Speeds the patient collection process and lowers costs for me which are both huge advantages. Cons Haven’t found things I would view as “cons”. I use basic features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DJ Debra J. CEO Hospital & Health Care ### "Great return on investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 9, 2023 Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized. Pros Ease of use and patient responsiveness across different practices and specialties Cons I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat! Switched from [AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/) Billing colleague recommendation Reasons for choosing Inbox Health Ease of use, easy to read patient statements, electronic communication alternative to paper Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Krystee N. Owner Financial Services ### "Excellent functionality " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 5, 2023 Great customer service Pros Ease of use, patient friendly, very customizable Cons Cost of electronic statements is higher compared to other services Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Scott S. Business Office Manager Health, Wellness and Fitness ### "All Access Ortho" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 January 5, 2023 Pros Sends staements right away and payments posted right away, no lag time Cons Pricing as a percentage of what is brought in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RM Rachel M. Billing Office Manager Medical Practice ### "Inbox Health Has Freed Up Time Needing for Billing Follow Up & Sped Up Our Patient Collections" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 5, 2023 Pros Since implementing Inbox Health, we are now saving hours a month because we no longer have to manually print, mail and track patient statements. Delinquent patient balances are much easier to catch now. Also, we are able to engage with patients and answer questions about their statements so much easier now! Plus, our providers are saving money on postage! Cons We cannot see the exact copy of the statement the patient is receiving. This would be helpful when explaining multiple invoices/ dates of services with patients seen often! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ER Erin R. President/CEO Financial Services ### "Great Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 25, 2022 Fantastic! Pros The ease in implementation and integration with current billing software Cons Inability to make adjustments to invoices within the program Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KF Katie F. DIRECTOR OF REVENUE Health, Wellness and Fitness ### "integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 22, 2022 Pros integration, software, looking for statements automatic Cons There is nothing at this time I enjoy the support Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alexandra B. owner Financial Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2022 Very good. Pros It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time. Cons It is a little glitchy sometimes but I think the development really cares and is constantly trying to improve. Reasons for choosing Inbox Health Integrated features and product reliability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BF Bonnie F. Owner Medical Practice ### "Too Many Glitches " 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 December 22, 2022 We’ve had a poor experience with In Box Health. Pros I like the concept of the ease of billing. However, there are too many glitches in the software. Cons It’s not dependable. There are too many errors in the program. Reasons for choosing Inbox Health They said they had experience working with Office Ally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/191176/Inbox-Health/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)