# Inbox Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Inbox Health the right Medical Billing solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191176/Inbox-Health/reviews --- Inbox Health 4.3 (15) [View alternatives](https://www.capterra.com/p/191176/Inbox-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Inbox Health Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Isaac S. Owner Financial Services Used the software for: 2+ years ### "Great Product " January 25, 2022 5.0 It has been great! \[SENSITIVE CONTENT\] and the whole team have done a great job! Pros When a patient makes a payment via Inbox Health it automatically applies the payment to the patient's account in our billing system (AdvancedMD) without having to review the account. Cons There haven't been any issues that I can think of with the software. Inbox Health is always looking for ways to improve the software. Review Source DJ Debra J. CEO Hospital & Health Care Used the software for: 1-2 years ### "Great return on investment" January 9, 2023 5.0 Very easy to teach front-line staff on it's capabilities, patient acceptance has been remarkable, and Inbox reporting and feedback is the best of any statement vendor we've ever utilized. Pros Ease of use and patient responsiveness across different practices and specialties Cons I wish it would or could interface with Hospital information system (CPSI). We would have changed vendors in a heartbeat! Reason for choosing Inbox Health Ease of use, easy to read patient statements, electronic communication alternative to paper Switched from [AdvancedMD Billing Services](https://www.capterra.com/p/90208/AdvancedBilling/) Billing colleague recommendation Review Source Ginger J. RCM Director Hospital & Health Care Used the software for: 2+ years ### "RCM Director" March 25, 2026 1.0 Horrible company and do not care about the customers once you are on board. Customer service is extremely rude and there is no working with. Either I comply or cancel my account. Pros I like that it sends out automatic link by text or email and sends out patient statement. Initial onboarding is not a problem. Cons The customer Service is poor and clearly do not care about their clients. I have a ticket open and requested for a call in the hopes to work together and was told they dont do that and i can cancel my account. My issue has been opened for more than a month. Now I am paying for 2 services due to this problem Review Source Response from Inbox Health March 30, 2026 Thank you for your feedback. We’re sorry to hear about your experience and understand your frustration.  Our goal is to resolve issues as quickly and accurately as possible. Our support model is designed in a way that allows us to document, track, and investigate issues thoroughly.  As part of this process, our team may need specific information to properly investigate and identify the root cause, especially for payment-related concerns. We’ve reviewed your case, and we can see that, once the necessary information was provided, our team was able to move forward with the investigation. We are currently working closely with your team to address the issue and ensure it is fully resolved. We truly value your business and appreciate your patience as we work through this with you. DV Donna V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Inbox review" December 3, 2021 4.0 I’m very pleased with what it has done for my clients and their patients. They have seen increased revenue Pros The interaction between patients and the Inbox team has freed my life up so much to run my business Cons It’s not very intuitive in operation. It too a while for them to create training. I think it would be better to have reminders sent out from the application when there are errors in addresses and such that stop billing. We don’t go into the application daily just when necessary at this point because we are short staffed but it would be nice to get a report or something that lets us know about billing cycle errors Reason for choosing Inbox Health I didn’t look at anything else Review Source DJ Dottie J. CEO Mental Health Care Used the software for: 1-2 years ### "Value Added Service" November 23, 2021 5.0 My staff can handle more accounts now that Inbox Health does a large portion of our patient collections automatically. Our providers revenue has increased and we are collecting in a shorter period of time then we ever did before. Pros The implementation was seamless. Customer support is superior to any other software company I work with. My providers, their patients, and my staff love the ease of use of Inbox Health. We are more profitable and cost-effective with our time because of Inbox Health. Cons The word used to describe an adjustment in the system doesn't make sense. Synching issues at times can be confusing. Reason for choosing Inbox Health Inbox Health worked with us to make their system synch with Medisoft. They went through the Beta testing phase and made it work. Review Source VA Vincent A. Director of Patient Revenue Medical Practice Used the software for: 1-2 years ### "Great product and team" November 19, 2021 5.0 Customer service has been great. Smooth transitions and adaptability to provide a service to our clients to increase revenue and automate processes. Pros Customizable billing cycles and e-notification driven. Cons Internal user experience could be more friendly and easier to use. Reason for choosing Inbox Health Customization, willingness to listen to and problem solve concerns, billing cycle workflow and integration capabilities. Review Source NS Noelle S. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Wonderful product - for the most part" December 22, 2022 4.0 Overall it has been a positive engagement. Pros I love the ease you can take a patient payment and see the billing history and status. Cons Integration with Healthpac was the biggest issue. We still have patient's that are not being billed in a timely manner with a patient balance due amount. The issue of Inbox Health not initiating billing cycles was my biggest concern and frustration that continues. Reason for choosing Inbox Health Integration with Healthpac software Review Source PH Peter H. President Hospital & Health Care Used the software for: 6-12 months ### "Some of my most profitable minths" January 9, 2023 5.0 Implementation was easy. Training was informative and trainers were great. Clients and patients are now used to new invoicing ways and like it as well. Pros Speeds the patient collection process and lowers costs for me which are both huge advantages. Cons Haven’t found things I would view as “cons”. I use basic features Review Source AB Alexandra B. owner Financial Services Used the software for: 6-12 months ### "Great product" December 22, 2022 5.0 Very good. Pros It cuts out the need for additional staff to process monthly statements. In addition, auto statement cycles that are deployed daily assist in collecting faster and speeding up the collections cycle that used to drag on for 90 days a t a time. Cons It is a little glitchy sometimes but I think the development really cares and is constantly trying to improve. Reason for choosing Inbox Health Integrated features and product reliability. Review Source BF Bonnie F. Owner Medical Practice Used the software for: 6-12 months ### "Too Many Glitches " December 22, 2022 2.0 We’ve had a poor experience with In Box Health. Pros I like the concept of the ease of billing. However, there are too many glitches in the software. Cons It’s not dependable. There are too many errors in the program. Reason for choosing Inbox Health They said they had experience working with Office Ally. Review Source KF Katie F. DIRECTOR OF REVENUE Health, Wellness and Fitness Used the software for: 1-2 years ### "integration" December 22, 2022 5.0 Pros integration, software, looking for statements automatic Cons There is nothing at this time I enjoy the support Review Source SS Scott S. Business Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "All Access Ortho" January 5, 2023 4.0 Pros Sends staements right away and payments posted right away, no lag time Cons Pricing as a percentage of what is brought in. Review Source RM Rachel M. Billing Office Manager Medical Practice Used the software for: 6-12 months ### "Inbox Health Has Freed Up Time Needing for Billing Follow Up & Sped Up Our Patient Collections" January 5, 2023 4.0 Pros Since implementing Inbox Health, we are now saving hours a month because we no longer have to manually print, mail and track patient statements. Delinquent patient balances are much easier to catch now. Also, we are able to engage with patients and answer questions about their statements so much easier now! Plus, our providers are saving money on postage! Cons We cannot see the exact copy of the statement the patient is receiving. This would be helpful when explaining multiple invoices/ dates of services with patients seen often! Review Source KN Krystee N. Owner Financial Services Used the software for: 2+ years ### "Excellent functionality " January 5, 2023 5.0 Great customer service Pros Ease of use, patient friendly, very customizable Cons Cost of electronic statements is higher compared to other services Review Source ER Erin R. President/CEO Financial Services Used the software for: Less than 6 months ### "Great Product" December 25, 2022 5.0 Fantastic! Pros The ease in implementation and integration with current billing software Cons Inability to make adjustments to invoices within the program Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.