Average Ratings

2 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

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About Loom

An internal communications tool allowing your message to be instantly shared through video


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Loom Features

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Loom Reviews Recently Reviewed!


Relatively Underwhelming

Aug 11, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: It has a simple, easy to use interface, which allows you to alternate between recording styles depending on whether you want your voice, your face or both, which is a welcome step. It also stores your videos on its online portal, up to a certain number, protecting you against crashes and other mishaps. The support is very friendly and quick to respond, enhancing your experience further. Plus, you can share your videos directly through their portal, saving you the hassle of downloading and uploading the videos on a streaming platform.

Cons: I'd like to think of Loom as a work in progress. With its bugs and crashes, it fails to impress when compared to other recorders I have used. I have had to contact support multiple times over an identical complaint of videos failing to upload completely, despite having a strong and fast internet connection. Once, after recording an 11 minute video, I realized Loom had recorded only 3 minutes, causing severe frustration.

Overall: I believe as time passes, Loom will continue to enhance its features and eliminate bugs. As the overall experience is refined, I believe Loom, with its unique offerings, is certainly a top competitor in the video recording software market.

The next big thing for businesses

Aug 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Loom is so easy to use, has an excellent support team, provides an open product map, and made our customers connect with us on a new level. It's so simple to get set up and saves your team tons of time -- from internal onboarding to customer questions, there are hundreds of use cases.

Cons: There really aren't any cons with Loom. This is going to be a huge game changer for businesses.