# Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Loom the right Screen Recording solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/191187/Loom/reviews --- Loom 4.6 (522) [View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Loom Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SP Stephanie P American accent coachE-Learning, Self-employedUsed the software for: More than 2 years. “The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement.“ April 16, 2026 GA Georgina A otherE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “In both cases, resolution of the avatar window is not the best; specially when using a background, my image flickers weirdly like if there was an aura.“ September 23, 2025 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “As an University adjunct instructor teaching online courses, I find Loom so helpful in conveying information to my students so easy. And allows for some of the "intricacies" of certain procedures (such as graphing or completing certain forms and procedures) to be demonstrated outside of our limited synchronous time together each week.“ November 27, 2025 RL Rebecca L Insights SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up.“ September 26, 2025 RL Rebecca L Insights SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly.“ September 26, 2025 Elysia S FounderConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I am sometimes confused on the privacy of loom's videos and often double check the settings.“ April 20, 2026 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm also able to put videos in folders, so they can be organized by the course I teach. Though I can also share links to share from all folders with different groups.“ November 27, 2025 SV Sammi V Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Editing options are also basic, so it’s not ideal if you need polished, professional video production.“ November 13, 2025 ## Showing most helpful reviews Showing 1-25 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Elysia S. Founder Consumer Services Used the software for: 1-2 years ### "Perfect for training overseas teams!" April 20, 2026 5.0 I have a team that helps me with my business and podcast that live internationally. Because we work in different time zones, Loom makes it so easy to review projects and give notes in real time. It also helps with training. Currently I'm teaching my VA how to prep the edit for my show and I was able to record a 45 minute loom for her to watch me edit the show in real time. It was so helpful! Pros Having the Loom plug in on chrome makes it so easy to send my team walk throughs of what I want them to learn and do for new tasks. It is so easy for training and sharing revisions of projects. Cons I am sometimes confused on the privacy of loom's videos and often double check the settings. However, that could just be user error. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Loom Loom is easier to use for any browser without logging in to another website. Review Source MC Matias C. CEO Marketing and Advertising Used the software for: 1-2 years ### "he fastest way to explain anything async, indispensable for remote teams" October 21, 2025 5.0 I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and reliable for client-facing content. Value for money is excellent if your team records regularly; even on lighter months, the AI summaries and instant sharing justify the tool when you’re remote. Customer support has been responsive the few times we reached out. Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried. Five stars from me because it meaningfully improves communication speed and clarity. Pros What I like most is how quickly I can record, share, and get watched. Screen + camera setup is frictionless, links are instant, and viewers can add comments or emoji so I know what landed without a meeting. For remote work this collapses back-and-forth emails into a single clear video. Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. Cons There isn’t much to dislike, but the web editor is intentionally lightweight, so fine audio mixing or multi-track polish still requires exporting. I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. None of these were deal-breakers. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Loom Compared with using ClickUp’s recording inside our PM stack, Loom is purpose-built for async video. It’s quicker to start, lighter for clients to view, and offers better commenting, transcripts, permissions, and analytics. Adoption was immediate across the team and with clients. Switched from [Google Vids](https://www.capterra.com/p/10030512/Google-Vids/) We moved from Google Vids because Loom’s capture-and-share flow is faster for remote work: instant links, camera bubble, AI summaries/chapters, and simple viewer analytics. Clients outside our domain could open videos without friction, which shortened feedback cycles and reduced meetings. Review Source Amr A. Performance Manager Financial Services Used the software for: Less than 6 months ### "Disappointing Service" March 9, 2026 1.0 Very horrible and i wish i never used it, i only did because a friend recommended it to me but now after this experience which i had, i mean even the app performance is very poor that i 've to restart my recording alot. Pros The uploading system is very good and i can't deny that, also the fact that i can blur my background is also good feature. Cons Disappointing ServiceI am extremely disappointed with my experience with Loom. My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. Even during the first month, I hardly used the platform (only a couple of videos) because the app's performance was poor and did not meet my expectations. The user experience was overall very unsatisfying. It is frustrating to be charged for a service I am not using and have no intention of using due to its low quality. I expected better customer flexibility for a "pro" service. I would recommend looking for more reliable alternatives with better support policies. Review Source RV Rakhi V. QA Lead Information Technology and Services Used the software for: 2+ years ### "Loom review" March 27, 2026 4.0 My experience with Loom has been very positive. It’s a simple tool that saves time, improves clarity, and makes async communication feel more natural—especially for explaining bugs, product flows, or status updates. While organization and light editing could be smoother, it’s still one of the most effective tools I’ve used for quick, clear communication. Pros It lets me explain something without needing to schedule time with someone. It’s great for walkthroughs, quick demos, and giving feedback because the message lands with context—people can see exactly what I’m referring to. I also like that it’s easy to share and revisit later, so the same recording can help multiple people without repeating myself. Cons One downside is that recordings can get scattered over time unless there’s a consistent way to organize them, so finding “that one video” later can take effort. Also, editing is helpful but still a bit time-consuming if you want a really polished outcome—sometimes it’s easier to re-record than to fine-tune a longer clip. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 1-2 years ### "Easy, Simple and effective." December 14, 2025 4.0 Does exactly what it is intended to and i need it to do - simple, quick and reliable. Recording' videos made easy. Pros Simplicity and the ability to share with links. I've used competitors, and they also seem very buggy. Scren capture is strong. Cons Nothing to really note, it has limited functionality and is simple to use - no complaints as a user of loom Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Vidyard also was super buggy on mac pro - frustrating to set up and use. Never had an issue with loom Review Source MS Mehran S. Video editor Information Technology and Services Used the software for: 6-12 months ### "Loom! A great video recording app with AI" February 20, 2025 5.0 My overall experience has been very positive. I used loom for a big project where i had to make almost 1500 videos from scratch and loom helped me in making all of those.Its built in AI features like auto captions, auto titles ,summary helped me a lot in doing my work effectively.I used used the option to add links extensively. Pros The videos get automatic titles and captions which is very helpful Cons If you mess up your recording you have to start from the beginning. There is no option to keep continuing after dinner point of time Alternatives considered [Microsoft Visual Studio](https://www.capterra.com/p/80230/microsoft-visual-studio/)[SafeShare.tv](https://www.capterra.com/p/187785/SafeShare-tv/)[Movavi Video Editor Plus](https://www.capterra.com/p/228422/Movavi-Video-Editor-Plus/) Reason for choosing Loom Because of it's price and ease of use.Also it could be deployed easily Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/)[Snagit](https://www.capterra.com/p/209649/Snagit/) They were kind of outdated and we had been using them for long time wanted to try something new Review Source Happy Watipaso C. Accountant E-Learning Used the software for: 1-2 years ### "Loom Made My Presentations Effortless – A Game-Changer for Team Collaboration!" March 9, 2025 5.0 Overall, I had the most easiest time on loom than any other presentation software. Pros easy to navigate, I used it for my presentation, I must say i was completely sold. And i managed to easily train my co-workers how to use it. Cons I am yet to find any cons, maybe a noticeable one would be how it launches itself when I switch on my laptop. Alternatives considered [Snagit](https://www.capterra.com/p/209649/Snagit/) Reason for choosing Loom Again the choice was easy once we tried loom. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Zoom did not give us easy access to what we needed. Review Source Cindy M. Product Support Specialist Automotive Used the software for: 6-12 months ### "Loom - A Time Saver" January 20, 2025 4.0 Loom has been a huge timesaver. I also find that when I record a video answer for a customer, it makes them feel more important than an email. Pros I love that it saves me time. Instead of taking screen shots and making an email with arrows etc., I can easily record the steps on how to do something. Or, instead of phoning someone to explain how to do something or walking them through it over the phone, I can make a short Loom video for them. Also, if someone else has the same issue or question, I already have the Loom video with the answer to send to them. Cons I use two computer screens and I find it difficult to get Loom to record the correct screen or it will allow me to record the Loom homescreen, but not switch over to the actual screen I want to record. Switched from [Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/) Because I don't have to build slides for a video. Review Source SP Stephanie P. American accent coach E-Learning Used the software for: 2+ years ### "Excellent Tool But No Longer for Small Businesses" April 16, 2026 4.0 Pros Loom makes it really easy to record high-quality videos, both with just video and with a small video overlay over a screen recording. The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement. Cons The pricing has increased over the years, and more features continue to be hidden behind tiered paywalls. After the Atlassian acquisition, it also became really difficult to find answers in the support documentation without getting lost in a sea of Atlassian articles that just tried to sell enterprise-style packages. What was once an innovative and super streamlined tool that could be used in business and education has now been affected by the enterprise SaaS bloat. Review Source Kristin H. Owner Medical Practice Used the software for: 6-12 months ### "Great video instruction creator" May 15, 2026 5.0 Pros I love making loom videos for my employees. It is a great platform to be able to show how to move through websites and screens. I like how you can have video on or off. Cons It would be great to be able to tag spots in videos to jump to sections. Otherwise there is not much I don't like! Review Source AP Ashish P. Chief Marketing Officer E-Learning Used the software for: 2+ years ### "A great async work tool" July 8, 2025 5.0 I've saved countless hours of meetings thanks to Loom! I feel like Loom is an essential part of modern remote work culture. Pros Loom is a fantastic asynchronous work tool. I like the interface, the AI-powered features, the easy sharing and editing options, and the embedding in email, Docs and various other tools. Cons I feel like Loom is a bit aggressive when it comes to pushing its premium features. Those growth hacks, or whatever you call them, are visible everywhere and often interfere with the interface. Review Source PL Pierrene L. Virtual Assistant Executive Office Used the software for: 2+ years ### "The Perfect Recording Software!" March 31, 2025 5.0 My experience with Loom has been really positive. t’s a very a easy-to-use and convenient tool for me. The ability to download videos directly to my phone through the app is a huge plus! I would say this software is user-friendly, efficient, and perfect for anyone who wants to create content without a steep learning curve. Pros Perfect for Recording YouTube Videos – I use Loom to record my YouTube videos (as they are usually screen captures). I must say that this software provides high-quality screen recordings! Easy Video Downloads on Mobile – The Loom app makes it incredibly easy to download my videos straight to my phone. This is a game-changer when I need to quickly edit content on the go. Generous Free Plan – Loom gives me access to 25 free videos, each up to 5 minutes long. This is great for short tutorials or quick explanations. Cons Limited Editing Features – Loom's built-in editing tools are pretty basic. I often have to use another editing app to trim, add effects, or enhance my videos. Review Source DJ Daniel J. Digital Sales Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Useful for Sales Demos and Tutorials working as a Account Executive" May 14, 2025 5.0 I have used loom to record sales demos and tutorials for my customers, it is also very useful if you need to send videos on sales activities like emails where a customer can click and see a video you recorded few mins ago. Pros Loom has a neat user friendly app, I was able to record demos and tutorials for my customers, using this tool for emails is great as it makes it easy to integrate for sales activities. I was also able to keep track of all videos I had recorded to review. Cons If loom was able to provide me analytics to my video based on total watch time, where customers interacted more and tools for editing like capcut it would be a more complete tool. Review Source AD Arran D. CEO Marketing and Advertising Used the software for: 1-2 years ### "My experience with loom after 1 year" December 7, 2024 5.0 Very pleased with Loom, been a user for over a year and could not be happier Pros Ease of recording videos and also the library to look through past recordings, the speed up feature also Cons Can be a little glitchy at times especially when starting a recording Review Source VD Veronica D. Administrator Marketing and Advertising Used the software for: 1-2 years ### "Great tool for troubleshooting and understand user issues." April 3, 2025 5.0 As a business, we use this tool to request users to make screen captures to better understand their technical issue so we can escalate it to the platform engineer. You can use the tool for free (with certain limitations) and it works great. Pros It's a great and accessible product to make short video captures to troubleshoot issues and provide support to users on our platform. Cons So far, the tool has been great even on the free version; nothing bad to say. Review Source DM Demi M. Community Manager Gambling & Casinos Used the software for: 6-12 months ### "Makes it easy to show" June 19, 2025 4.0 Great for showing stuff instead of typing long messages. Record quick, send, done. Sometimes though the video takes longer to load Pros Fast to use, shareable right after, no extra steps. You can do screen and cam at the same time, helps you need to explain better. Cons But with the free version you hit limits fast, and can’t really store much before needing to upgrade Review Source RH Ryan H. Creative Manager Banking Used the software for: 1-2 years ### "Loom is a great product for salespeople and project managers" March 30, 2025 4.0 Loom is a great, easy-to-use tool for salespeople and project managers alike. I still use it and it saves me a lot of editing time. Pros Loom is a very easy, plug-and-play video software that is great for salespeople or project managers alike. I like Loom for our sales team because we can create personalized emails for prospects beyond just text emails. This is a great tool for anybody who needs to dialogue with clients or prospects through video and share screen but doesn't want to have to patch them together in a video editor. Cons One of my salespeople's MacBook pro was slowed down pretty significantly by Loom when it was running. I would also like the free version to allow for a bit more storage. Review Source MB Madeleine B. User Experience Designer Design Used the software for: 1-2 years ### "The best screen recording tool!" April 2, 2025 5.0 It is a powerful software for team calling and screen recording Pros It helps me to create tutorials by recording my screen and downloading the rushes easily Cons I don’t meet any downside while. using it, I would recommend it Review Source AB Anwar B. Senior Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "Loom Review" November 12, 2024 4.0 Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you Cons Mainly the amount of videos that can be saved Review Source DD Dave D. Principal Information Technology and Services Used the software for: 1-2 years ### "Loom: the standard among its peers" January 20, 2025 4.0 Strong workflow capabilities for easily sharing screen recorded videos with customers and colleagues. Pros \- the standard for short, shareable screen recordings Cons \- many options in this space with limited innovation in the standard product Review Source ZS Zhivko S. Marketer Computer Software Used the software for: 1-2 years ### "Best video recording Tool" December 20, 2024 5.0 Like recording videos on My PC showing my face and sharing screen of that is resent on the screen Pros I can record Videos for work purposes. Easy to use with good options of adjusting the actual recordings. Cons N/A Northing that I don't like. The free version is giving me of what I need. Review Source EE Ezequiel E. Team Lead Outsourcing/Offshoring Used the software for: Less than 6 months ### "Standardize processes with Loom" October 24, 2024 5.0 Loom has allowed me to store, organize, and share videos with my organization in a way that has allowed me to increase my productivity and my organization's results. Pros At first I didn't see the potential, I saw it only as a way to respond to third parties, but now I see it as a way to solve challenges, report opportunities, and improve communication at all levels of my organization. Cons The truth is that at first I thought it wouldn't be easy, but it was just a matter of ignorance. It was just a matter of watching a tutorial and that was it. Review Source SK Simone K. AE Hospitality Used the software for: Less than 6 months ### "Basic tool" March 3, 2025 4.0 It is helpful if you neeed to get or give a first in person expression, or for tutorials as its easy to follow and use Pros Easy to log in and download the videos, very practical in recruitment or for tutorial purposes Cons Sometimes not enough options for customisation Review Source LE Luciano E. Sales Development Representative Information Services Used the software for: 6-12 months ### "Top of mind tool" September 4, 2024 4.0 Pretty good experience, the first tool i think of when it comes to screen recording. Pros Intuitive and easy to use. I use it a lot for sales. Cons Sometimes edition is not that easy, and support team isn't the best. Review Source LD Lashall D. Owner Management Consulting Used the software for: Less than 6 months ### "Loom preet good option" October 14, 2024 5.0 My overall experience has been very good. I love using it directly from my phone. I dislike that I cant download my videos with the free version. Pros I like that Loom is so easy to use. You can record a video on your phone and then easily upload or send it to someone. Cons I dont like that you can't download ypur video with the free version. I didn't know this until after I already did the video. Review Source Similar Products Featured ## Related categories [Video Hosting](https://www.capterra.com/video-hosting-software/)[Screen Recording](https://www.capterra.com/screen-recording-software/)[Sales Content Management](https://www.capterra.com/sales-content-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.