--- title: "Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Loom the right AI Meeting Assistants solution for you? Explore 529 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191187/Loom/reviews/" page_type: "reviews" language: "en" --- Loom 4.7 (529) [View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of Loom Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews SP Stephanie P American accent coachE-Learning, Self-employedUsed the software for: More than 2 years. “The built-in editor makes it super simple to polish videos, and sharing via link makes it easy to share videos with coworkers and clients and track engagement.“ April 16, 2026 عا علي ا cyber securityComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The only minor downside is that the free version has a limited recording length per video, which can be restrictive for longer, more detailed presentations.“ July 12, 2026 عا علي ا cyber securityComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It makes sharing video feedback and technical walkthroughs incredibly easy and fast, replacing the need for long meetings and improving overall clarity in collaboration.“ July 12, 2026 MOHAMMAD A personal usingInformation Services, Self-employedUsed the software for: I used a free trial. “However, its drawbacks lie in the complete absence of Arabic language support and a lack of basic editing tools.“ July 12, 2026 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “As an University adjunct instructor teaching online courses, I find Loom so helpful in conveying information to my students so easy. And allows for some of the "intricacies" of certain procedures (such as graphing or completing certain forms and procedures) to be demonstrated outside of our limited synchronous time together each week.“ November 27, 2025 GA Georgina A otherE-Learning, 2 - 10 employeesUsed the software for: More than 2 years. “In both cases, resolution of the avatar window is not the best; specially when using a background, my image flickers weirdly like if there was an aura.“ September 23, 2025 RL Rebecca L Insights SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly.“ September 26, 2025 RL Rebecca L Insights SpecialistRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up.“ September 26, 2025 ## Showing most helpful reviews Showing 1-25 of 529 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruno M. Marketing Executive Intern Automotive Used the software for: 1-2 years ### "Loom: An Excellent Solution for Screen Recording and Remote Collaboration" August 7, 2026 5.0 My experience with this software has been overwhelmingly positive. It has been successfully used for the presentation of products, services, marketing campaigns, recorded websites, and other activities. I find this tool incredibly effective and convenient for use by an experienced digital marketer. Pros I had the pleasure of using the application Loom in my work as a Marketing Executive Intern for Hackett & Hackett International Group Limited, so I can proudly state that Loom has numerous advantages and a few disadvantages. First, I found it very helpful that the application has a wide variety of convenient screen recording features. Actually, you will hardly find any difficulties while using this application. Moreover, I found many video editing tools useful that can be used to create an excellent tutorial and other explanatory content. Undoubtedly, this software is appropriate for company purposes, such as creating onboarding materials, training videos, educational content, and other informative or explanatory materials. Cons However, there are a few significant disadvantages in terms of the usability of this application. Firstly, there are limitations for a free plan, so you need to upgrade your status to access all of Loom’s functions. Secondly, it isn’t entirely video editing software; it’s more of a tool that allows for the fast production of video messages and screen recordings. In addition, this tool is cloud-based and requires an internet connection; therefore, it is less powerful and convenient than other desktop video editors. Additionally, long-length recordings might take up considerable space on one’s hard drive, and the video quality is determined by the user’s webcam, microphone, lighting, computer’s performance, and connection. Review Source Elysia S. Founder Consumer Services Used the software for: 1-2 years ### "Perfect for training overseas teams!" April 20, 2026 5.0 I have a team that helps me with my business and podcast that live internationally. Because we work in different time zones, Loom makes it so easy to review projects and give notes in real time. It also helps with training. Currently I'm teaching my VA how to prep the edit for my show and I was able to record a 45 minute loom for her to watch me edit the show in real time. It was so helpful! Pros Having the Loom plug in on chrome makes it so easy to send my team walk throughs of what I want them to learn and do for new tasks. It is so easy for training and sharing revisions of projects. Cons I am sometimes confused on the privacy of loom's videos and often double check the settings. However, that could just be user error. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Loom Loom is easier to use for any browser without logging in to another website. Review Source Amr A. Performance Manager Financial Services Used the software for: Less than 6 months ### "Disappointing Service" March 9, 2026 1.0 Very horrible and i wish i never used it, i only did because a friend recommended it to me but now after this experience which i had, i mean even the app performance is very poor that i 've to restart my recording alot. Pros The uploading system is very good and i can't deny that, also the fact that i can blur my background is also good feature. Cons Disappointing ServiceI am extremely disappointed with my experience with Loom. My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. Even during the first month, I hardly used the platform (only a couple of videos) because the app's performance was poor and did not meet my expectations. The user experience was overall very unsatisfying. It is frustrating to be charged for a service I am not using and have no intention of using due to its low quality. I expected better customer flexibility for a "pro" service. I would recommend looking for more reliable alternatives with better support policies. Review Source FA Fathi A. Network Engineer Telecommunications Used the software for: 1-2 years ### ""Loom is a gamechanger for remote team communication."" July 13, 2026 5.0 "My experience with Loom has been outstanding. It is an essential tool for any remote or hybrid team looking to boost productivity and clarity. The platform is user-friendly, reliable, and integrates perfectly with our existing workflow tools like Slack and Jira. It bridges the communication gap effortlessly, allowing for more personal and detailed interactions than text-based emails or chat messages could ever provide." Pros "Loom has completely revolutionized how my team communicates. Its screen recording and video messaging capabilities are incredibly intuitive and fast. I love how I can record a quick video to explain a process or give feedback, and then share it instantly with a simple link. The auto-generated transcripts are impressively accurate, which saves me a lot of time. It has significantly reduced our need for long, unnecessary meetings and keeps everyone aligned on projects without the friction of scheduling." Cons "The only limitation I've encountered is the recording time limit on the free plan, which can be restrictive for longer, detailed walkthroughs. However, the overall quality and efficiency of the tool make it well worth the upgrade. I would also appreciate more advanced editing features directly within the Loom platform, but the current tools are sufficient for basic needs." Review Source MC Matias C. CEO Marketing and Advertising Used the software for: 1-2 years ### "he fastest way to explain anything async, indispensable for remote teams" October 21, 2025 5.0 I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and reliable for client-facing content. Value for money is excellent if your team records regularly; even on lighter months, the AI summaries and instant sharing justify the tool when you’re remote. Customer support has been responsive the few times we reached out. Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried. Five stars from me because it meaningfully improves communication speed and clarity. Pros What I like most is how quickly I can record, share, and get watched. Screen + camera setup is frictionless, links are instant, and viewers can add comments or emoji so I know what landed without a meeting. For remote work this collapses back-and-forth emails into a single clear video. Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. Cons There isn’t much to dislike, but the web editor is intentionally lightweight, so fine audio mixing or multi-track polish still requires exporting. I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. None of these were deal-breakers. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Loom Compared with using ClickUp’s recording inside our PM stack, Loom is purpose-built for async video. It’s quicker to start, lighter for clients to view, and offers better commenting, transcripts, permissions, and analytics. Adoption was immediate across the team and with clients. Switched from [Google Vids](https://www.capterra.com/p/10030512/Google-Vids/) We moved from Google Vids because Loom’s capture-and-share flow is faster for remote work: instant links, camera bubble, AI summaries/chapters, and simple viewer analytics. Clients outside our domain could open videos without friction, which shortened feedback cycles and reduced meetings. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 1-2 years ### "Easy, Simple and effective." December 14, 2025 4.0 Does exactly what it is intended to and i need it to do - simple, quick and reliable. Recording' videos made easy. Pros Simplicity and the ability to share with links. I've used competitors, and they also seem very buggy. Scren capture is strong. Cons Nothing to really note, it has limited functionality and is simple to use - no complaints as a user of loom Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Vidyard also was super buggy on mac pro - frustrating to set up and use. Never had an issue with loom Review Source MOHAMMAD A. personal using Information Services Used the software for: I used a free trial ### "Loom Free Version: A Review of Pros and Cons" July 12, 2026 4.0 Pros free version of 'Loom' is exceptionally smooth and incredibly easy to use, making it ideal for quick, hassle-free media sharing. Its simplicity allows anyone to navigate effortlessly without prior experience. Cons However, its drawbacks lie in the complete absence of Arabic language support and a lack of basic editing tools. There are no filters to enhance photos or videos, nor options to remove the background, edit audio, or trim unwanted sections, which limits creativity compared to the paid version. Review Source Qusai A. graphic desginer Broadcast Media Used the software for: Less than 6 months ### "Essential tool for streamlining asynchronous communication and reducing meetings" July 28, 2026 5.0 Overall, my experience with Loom has been fantastic. It effectively reduces the necessity of unnecessary meetings, saving time while keeping hybrid teams fully aligned. It’s quick, reliable, and frictionless for sharing demonstrations and updates. Pros Loom is an essential tool for asynchronous communication that significantly streamlines video communication for hybrid teams by enabling quick, efficient screen and camera recordings. I really appreciate the software's speed and its ability to seamlessly share video links, which makes it easy to explain complex ideas without friction and ensures team alignment without needing long meetings. Cons The main limitations lie within the free tier, specifically the restrictions on video lengths and advanced editing features, which can sometimes hinder extended workflow requirements if you aren't on a paid plan. Review Source AP Anaïs P. Content creator and Community Manager Management Consulting Used the software for: 2+ years ### "Simple Video Sharing" August 11, 2026 5.0 Pros Loom makes it easy to explain a topic through recorded videos. It is handy for showing a procedure, presenting a project, or sharing information without having to organise a meeting. Cons Video quality depends a lot on the internet connection. With several recordings, it can also become difficult to quickly find a specific video. Review Source عا علي ا. cyber security Computer Software Used the software for: Less than 6 months ### "An incredibly helpful tool for communication and productivity." July 12, 2026 5.0 Loom is an essential tool for my academic and project work. It makes sharing video feedback and technical walkthroughs incredibly easy and fast, replacing the need for long meetings and improving overall clarity in collaboration. Pros Loom is a fantastic tool that has significantly improved my communication workflow. I love how intuitive and fast it is to record my screen and camera simultaneously. It’s perfect for providing clear explanations, feedback, or walk-throughs for my academic projects without the need for long, live meetings. The video quality is consistently high, and the instant link sharing feature is a huge time-saver. Cons The only minor downside is that the free version has a limited recording length per video, which can be restrictive for longer, more detailed presentations. Also, while the processing speed is generally good, I have occasionally experienced slight delays during peak internet usage times. Despite these small issues, the overall value and ease of use make it an essential tool for my daily technical tasks and collaboration. Review Source AP Ashish P. Chief Marketing Officer E-Learning Used the software for: 2+ years ### "A great async work tool" July 8, 2025 5.0 I've saved countless hours of meetings thanks to Loom! I feel like Loom is an essential part of modern remote work culture. Pros Loom is a fantastic asynchronous work tool. I like the interface, the AI-powered features, the easy sharing and editing options, and the embedding in email, Docs and various other tools. Cons I feel like Loom is a bit aggressive when it comes to pushing its premium features. Those growth hacks, or whatever you call them, are visible everywhere and often interfere with the interface. Review Source AB Anika B. Director of Operations Marketing and Advertising Used the software for: 2+ years ### "Best tool for remote work" May 27, 2025 5.0 Ten out of ten! My team knows I love Loom and will often answer a question via Slack with a Loom instead of text Pros So easy to use and help create everything from tutorial videos and SOP instructions to share what's happening on your screen with someone who is not in the same office Cons I wish you had the same features on the desktop app as you do on the Chrome extension. Particularly the blur feature. Review Source HM Hannah M. Chief of Staff Fund-Raising Used the software for: 2+ years ### "Are You Remote? It's Time to Loom. " April 4, 2025 5.0 I started using Loom in 2022, when I joined my current company. Since then, I've ebbed and flowed while using it but where I've found it most helpful is for internal collaboration at our remote agency. It saves misunderstandings, allows us to skip a meeting and instead, show someone what we mean, and makes training & onboarding simpler, because we've been able to quickly and easily document processes. I think Loom is such a gift to remote teams and hope more people use it! Pros Loom is an SOP and quick chat time saver. Instead of answering a quick call to screenshare or setting up a time to Zoom, I'm able to quickly and thoughtfully go through something, at my own leisure, and show exactly what I mean. It saves me a ton of time going back and forth with direct reports internally, and allows me to quick share how I think about something while also showcasing how to do that. Especially in a fully remote company, a tool like Loom is such a lifesaver for day to day work. Cons A few things I don't like... \* How quickly you run out of space on videos \* Automatically speeding up the videos. I just wish it would let me make that decision myself, you know? \* it can sometimes be really glitchy when it comes down to it. Review Source RL Rebecca L. Insights Specialist Retail Used the software for: 1-2 years ### "Fantastic tool that saves a lot of time in my role" September 26, 2025 5.0 Pros Loom is fantastic, it saves me and my team so much time that would otherwise have been spent in meetings. It is easy to use, simple to control exactly how much of your screen you want to record, and allows for basic editing to fine tune what you want to share. I regularly have to walk people through how to use certain tools in my team, and I love that I can simply record one Loom video and share it with people over and over again, instead of having to book walkthrough meetings repeatedly. Cons The AI powered titles and summaries can be quite far off the reality sometimes, but that's a fairly new feature which I'm sure will improve with time. I do find that the record button sometimes has a bug and needs to be clicked multiple times before the record options actually pop up. Review Source DJ Daniel J. Digital Sales Representative Logistics and Supply Chain Used the software for: 1-2 years ### "Useful for Sales Demos and Tutorials working as a Account Executive" May 14, 2025 5.0 I have used loom to record sales demos and tutorials for my customers, it is also very useful if you need to send videos on sales activities like emails where a customer can click and see a video you recorded few mins ago. Pros Loom has a neat user friendly app, I was able to record demos and tutorials for my customers, using this tool for emails is great as it makes it easy to integrate for sales activities. I was also able to keep track of all videos I had recorded to review. Cons If loom was able to provide me analytics to my video based on total watch time, where customers interacted more and tools for editing like capcut it would be a more complete tool. Review Source Babatunde O. SEO Marketer Marketing and Advertising Used the software for: 1-2 years ### "The chrome extension for every creator" April 23, 2025 5.0 Simple chrom extension that makes recording easy for me. I also dont have to download this recordings in order to share it with my client so bonus for that. Pros They save my videos forever and I appreciate that. I stil have videos I recorded on loom 4 years ago and the fact that it has not been deleted is big deal for me Cons Loom is great but i dont think the prices are worth it for low pocket spenders. I don't want to shell our $15 every month if i ony record twixe a week, Review Source VD Veronica D. Administrator Marketing and Advertising Used the software for: 1-2 years ### "Great tool for troubleshooting and understand user issues." April 3, 2025 5.0 As a business, we use this tool to request users to make screen captures to better understand their technical issue so we can escalate it to the platform engineer. You can use the tool for free (with certain limitations) and it works great. Pros It's a great and accessible product to make short video captures to troubleshoot issues and provide support to users on our platform. Cons So far, the tool has been great even on the free version; nothing bad to say. Review Source AP Ashley P. Administrative Assistant Accounting Used the software for: 6-12 months ### "The future of training" May 29, 2025 5.0 Loom has made it easier to help onboard new staff members or explain how to fulfill my role if I was out of the office. It fills in the gaps where written word or a verbal explanation isn't enough. Pros I love how easy it is to capture everything I'm doing on screen and save those videos for future use! I also love the integration with other platforms such as Trainual! Cons There really isn't anything I don't like about Loom! I do look forward to more integrations with other products and platforms. Review Source RH Ryan H. Creative Manager Banking Used the software for: 1-2 years ### "Loom is a great product for salespeople and project managers" March 30, 2025 4.0 Loom is a great, easy-to-use tool for salespeople and project managers alike. I still use it and it saves me a lot of editing time. Pros Loom is a very easy, plug-and-play video software that is great for salespeople or project managers alike. I like Loom for our sales team because we can create personalized emails for prospects beyond just text emails. This is a great tool for anybody who needs to dialogue with clients or prospects through video and share screen but doesn't want to have to patch them together in a video editor. Cons One of my salespeople's MacBook pro was slowed down pretty significantly by Loom when it was running. I would also like the free version to allow for a bit more storage. Review Source MB Madeleine B. User Experience Designer Design Used the software for: 1-2 years ### "The best screen recording tool!" April 2, 2025 5.0 It is a powerful software for team calling and screen recording Pros It helps me to create tutorials by recording my screen and downloading the rushes easily Cons I don’t meet any downside while. using it, I would recommend it Review Source RL Rome L. Principal Architecture & Planning Used the software for: 1-2 years ### "Great software to record presentation and SOPs" April 3, 2025 5.0 Pros The easy of use to record presentation or SOPs Cons They charge extra for further features instead of including them in the paid version. Review Source DD Dave D. Principal Information Technology and Services Used the software for: 1-2 years ### "Loom: the standard among its peers" January 20, 2025 4.0 Strong workflow capabilities for easily sharing screen recorded videos with customers and colleagues. Pros \- the standard for short, shareable screen recordings Cons \- many options in this space with limited innovation in the standard product Review Source AB Anwar B. Senior Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "Loom Review" November 12, 2024 4.0 Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you Cons Mainly the amount of videos that can be saved Review Source BL Billy L. Operations Law Practice Used the software for: Less than 6 months ### "Loom - niche but does what it says it does" November 8, 2024 3.0 It works, does what it says and does it well. However, I found the use case limited compared to similar products Pros Loom is easy to use The UI is good The idea behind the product is very logical, it helps you create a guide whilst recording your webcam and generating a link. This can save time if you need to explain things to people often and share it. The product works as intended Cons It's quite a niche product - I didn't find myself needing to use it often enough to justify having it. What it can do is not something that is extremely special, and you can use other software to record your screen and create guides which I think is more applicable in different situations (scribe) Review Source LH Lucien H. VP of GTM Information Technology and Services Used the software for: 1-2 years ### "Loom is a must have tool for a remote first scale up" May 9, 2024 5.0 Loom was easily adopted across the organisation with people enjoying the UX/UI and ease to generate high quality content. Loom is riding the way of video content crucial for internal and external alignment as you scale. Pros Loom is such an incredibly easy tool to use across the company. We've used a few solutions in the past including slack recordings and clickup but truthfully, Loom has far more powerful capabilities via their rich feature set. Instant embed is a huge feature for us enabling you to simply copy and paste a link. The ability to measure insights and analytics on videos is important given we use Loom for external business development. In addition, the ability to tag others in a video, comment and engage supercharges your ability to work seamlessly across timezones. We have employees all over the world so it's crucial. Cons The biggest challenge was whether we actually choose a dedicated video platform (additional charges + additional learning internally and yet another tool). ClickUp is getting far more sophisticated with recordings and of course, you want to consolidate as much as you possibly can. In saying that, in the end, Loom is too good and we decided to use alongside other tools. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Review Source Similar Products Featured