--- title: "Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Loom the right Screen Recording solution for you? Explore 531 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/191187/Loom/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- Loom 4.6 (531) [View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of Loom Ease of use 4.7 Customer Service 4.4 ## Pros and Cons in Reviews عا علي ا cyber securityComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “It makes sharing video feedback and technical walkthroughs incredibly easy and fast, replacing the need for long meetings and improving overall clarity in collaboration.“ July 12, 2026 عا علي ا cyber securityComputer Software, 2 - 10 employeesUsed the software for: Less than 6 months. “The only minor downside is that the free version has a limited recording length per video, which can be restrictive for longer, more detailed presentations.“ July 12, 2026 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “As an University adjunct instructor teaching online courses, I find Loom so helpful in conveying information to my students so easy. And allows for some of the "intricacies" of certain procedures (such as graphing or completing certain forms and procedures) to be demonstrated outside of our limited synchronous time together each week.“ November 27, 2025 MOHAMMAD A personal usingInformation Services, Self-employedUsed the software for: I used a free trial. “However, its drawbacks lie in the complete absence of Arabic language support and a lack of basic editing tools.“ July 12, 2026 MM Maureen M Adjunct InstructorEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “I'm also able to put videos in folders, so they can be organized by the course I teach. Though I can also share links to share from all folders with different groups.“ November 27, 2025 Elysia S FounderConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “I am sometimes confused on the privacy of loom's videos and often double check the settings.“ April 20, 2026 MC Matias C CEOMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles.“ October 21, 2025 SV Sammi V Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 1-2 years. “Editing options are also basic, so it’s not ideal if you need polished, professional video production.“ November 13, 2025 ## Showing most helpful reviews Showing 1-25 of 531 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julian M. Chief Product Officer Computer Software Used the software for: 1-2 years ### "Highly pragmatic tool for video recording and sharing. " September 24, 2026 4.0 Excellent solution for recording videos, editing, and quick sharing. It helped our team with defining product requirements. Pros Ability to fire up Loom at any point and record any app or screen for sending to colleagues and customers. Cons Limited number of videos based on different plans seems over restrictive. Price went up when the company was acquired. Alternatives considered [Captivate](https://www.capterra.com/p/231093/Captivate/)[Clueso](https://www.capterra.com/p/10029473/Clueso/) Reason for choosing Loom Loom is the best all-round video capture. It has been around the longest, has the most features. Review Source Elysia S. Founder Consumer Services Used the software for: 1-2 years ### "Perfect for training overseas teams!" April 20, 2026 5.0 I have a team that helps me with my business and podcast that live internationally. Because we work in different time zones, Loom makes it so easy to review projects and give notes in real time. It also helps with training. Currently I'm teaching my VA how to prep the edit for my show and I was able to record a 45 minute loom for her to watch me edit the show in real time. It was so helpful! Pros Having the Loom plug in on chrome makes it so easy to send my team walk throughs of what I want them to learn and do for new tasks. It is so easy for training and sharing revisions of projects. Cons I am sometimes confused on the privacy of loom's videos and often double check the settings. However, that could just be user error. Alternatives considered [Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/) Reason for choosing Loom Loom is easier to use for any browser without logging in to another website. Review Source Amr A. Performance Manager Financial Services Used the software for: Less than 6 months ### "Disappointing Service" March 9, 2026 1.0 Very horrible and i wish i never used it, i only did because a friend recommended it to me but now after this experience which i had, i mean even the app performance is very poor that i 've to restart my recording alot. Pros The uploading system is very good and i can't deny that, also the fact that i can blur my background is also good feature. Cons Disappointing ServiceI am extremely disappointed with my experience with Loom. My subscription recently renewed for a second month, and despite the fact that I haven't recorded a single video since the renewal, they are refusing to issue a refund. Even during the first month, I hardly used the platform (only a couple of videos) because the app's performance was poor and did not meet my expectations. The user experience was overall very unsatisfying. It is frustrating to be charged for a service I am not using and have no intention of using due to its low quality. I expected better customer flexibility for a "pro" service. I would recommend looking for more reliable alternatives with better support policies. Review Source Bruno M. Marketing Executive Intern Automotive Used the software for: 1-2 years ### "Loom: An Excellent Solution for Screen Recording and Remote Collaboration" August 7, 2026 5.0 My experience with this software has been overwhelmingly positive. It has been successfully used for the presentation of products, services, marketing campaigns, recorded websites, and other activities. I find this tool incredibly effective and convenient for use by an experienced digital marketer. Pros I had the pleasure of using the application Loom in my work as a Marketing Executive Intern for Hackett & Hackett International Group Limited, so I can proudly state that Loom has numerous advantages and a few disadvantages. First, I found it very helpful that the application has a wide variety of convenient screen recording features. Actually, you will hardly find any difficulties while using this application. Moreover, I found many video editing tools useful that can be used to create an excellent tutorial and other explanatory content. Undoubtedly, this software is appropriate for company purposes, such as creating onboarding materials, training videos, educational content, and other informative or explanatory materials. Cons However, there are a few significant disadvantages in terms of the usability of this application. Firstly, there are limitations for a free plan, so you need to upgrade your status to access all of Loom’s functions. Secondly, it isn’t entirely video editing software; it’s more of a tool that allows for the fast production of video messages and screen recordings. In addition, this tool is cloud-based and requires an internet connection; therefore, it is less powerful and convenient than other desktop video editors. Additionally, long-length recordings might take up considerable space on one’s hard drive, and the video quality is determined by the user’s webcam, microphone, lighting, computer’s performance, and connection. Review Source MC Matias C. CEO Marketing and Advertising Used the software for: 1-2 years ### "he fastest way to explain anything async, indispensable for remote teams" October 21, 2025 5.0 I’m Matías, founder at Anunzi (marketing + AI). We used a paid plan for a year and then paused mainly because our project volume dropped, not because Loom under-delivered. During that period, Loom became our default for demos, client updates, and internal explanations, it consistently reduced meeting time and shortened feedback cycles. From a security standpoint, sharing controls and link privacy have been clear and reliable for client-facing content. Value for money is excellent if your team records regularly; even on lighter months, the AI summaries and instant sharing justify the tool when you’re remote. Customer support has been responsive the few times we reached out. Screen capture is stable, file sharing via links is effortless, and for remote work Loom has been the most effective “show, don’t tell” solution we’ve tried. Five stars from me because it meaningfully improves communication speed and clarity. Pros What I like most is how quickly I can record, share, and get watched. Screen + camera setup is frictionless, links are instant, and viewers can add comments or emoji so I know what landed without a meeting. For remote work this collapses back-and-forth emails into a single clear video. Screen capture quality is crisp, the editor is simple for trims, and the AI features (summaries, titles, and chapters) save real time when I’m sending demos to clients or explaining tasks to my team. Cons There isn’t much to dislike, but the web editor is intentionally lightweight, so fine audio mixing or multi-track polish still requires exporting. I’ve hit an occasional hiccup with uploads on spotty Wi-Fi, and organization can get messy if your workspace grows without naming rules or folders. None of these were deal-breakers. Alternatives considered [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Reason for choosing Loom Compared with using ClickUp’s recording inside our PM stack, Loom is purpose-built for async video. It’s quicker to start, lighter for clients to view, and offers better commenting, transcripts, permissions, and analytics. Adoption was immediate across the team and with clients. Switched from [Google Vids](https://www.capterra.com/p/10030512/Google-Vids/) We moved from Google Vids because Loom’s capture-and-share flow is faster for remote work: instant links, camera bubble, AI summaries/chapters, and simple viewer analytics. Clients outside our domain could open videos without friction, which shortened feedback cycles and reduced meetings. Review Source VR Verified Reviewer Head Enterprise Sales Information Technology and Services Used the software for: 1-2 years ### "Easy, Simple and effective." December 14, 2025 4.0 Does exactly what it is intended to and i need it to do - simple, quick and reliable. Recording' videos made easy. Pros Simplicity and the ability to share with links. I've used competitors, and they also seem very buggy. Scren capture is strong. Cons Nothing to really note, it has limited functionality and is simple to use - no complaints as a user of loom Switched from [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Vidyard also was super buggy on mac pro - frustrating to set up and use. Never had an issue with loom Review Source FA Fathi A. Network Engineer Telecommunications Used the software for: 1-2 years ### ""Loom is a gamechanger for remote team communication."" July 13, 2026 5.0 "My experience with Loom has been outstanding. It is an essential tool for any remote or hybrid team looking to boost productivity and clarity. The platform is user-friendly, reliable, and integrates perfectly with our existing workflow tools like Slack and Jira. It bridges the communication gap effortlessly, allowing for more personal and detailed interactions than text-based emails or chat messages could ever provide." Pros "Loom has completely revolutionized how my team communicates. Its screen recording and video messaging capabilities are incredibly intuitive and fast. I love how I can record a quick video to explain a process or give feedback, and then share it instantly with a simple link. The auto-generated transcripts are impressively accurate, which saves me a lot of time. It has significantly reduced our need for long, unnecessary meetings and keeps everyone aligned on projects without the friction of scheduling." Cons "The only limitation I've encountered is the recording time limit on the free plan, which can be restrictive for longer, detailed walkthroughs. However, the overall quality and efficiency of the tool make it well worth the upgrade. I would also appreciate more advanced editing features directly within the Loom platform, but the current tools are sufficient for basic needs." Review Source Bakiza T. digital markiting Airlines/Aviation Used the software for: Less than 6 months ### "loob with bakiza" September 11, 2026 5.0 Would you recommend it? Yes, I would recommend it because it is useful, easy to use, and can help improve productivity. Pros Best thing: The best thing about the app is that it is easy to use and helps me complete tasks more efficiently. Cons Worst thing: The app has some limitations, and it may take some time to get used to all of its features. Review Source MOHAMMAD A. personal using Information Services Used the software for: I used a free trial ### "Loom Free Version: A Review of Pros and Cons" July 12, 2026 4.0 Pros free version of 'Loom' is exceptionally smooth and incredibly easy to use, making it ideal for quick, hassle-free media sharing. Its simplicity allows anyone to navigate effortlessly without prior experience. Cons However, its drawbacks lie in the complete absence of Arabic language support and a lack of basic editing tools. There are no filters to enhance photos or videos, nor options to remove the background, edit audio, or trim unwanted sections, which limits creativity compared to the paid version. Review Source Qusai A. graphic desginer Broadcast Media Used the software for: Less than 6 months ### "Essential tool for streamlining asynchronous communication and reducing meetings" July 28, 2026 5.0 Overall, my experience with Loom has been fantastic. It effectively reduces the necessity of unnecessary meetings, saving time while keeping hybrid teams fully aligned. It’s quick, reliable, and frictionless for sharing demonstrations and updates. Pros Loom is an essential tool for asynchronous communication that significantly streamlines video communication for hybrid teams by enabling quick, efficient screen and camera recordings. I really appreciate the software's speed and its ability to seamlessly share video links, which makes it easy to explain complex ideas without friction and ensures team alignment without needing long meetings. Cons The main limitations lie within the free tier, specifically the restrictions on video lengths and advanced editing features, which can sometimes hinder extended workflow requirements if you aren't on a paid plan. Review Source Carlos Fernando M. Sr Opportunity Generation Manager Marketing and Advertising Used the software for: 2+ years ### "Loom can cut meetings, help you train, and help you sell." May 2, 2024 5.0 It has been wonderful! I have saved my time and that of my teams. The company has used it as a way to break the ice with prospects and it has been effective. Pros It's so easy to get started, just connect, provide permissions, and you're ready to go. Getting into it and using is effortless. Cons Editing isn't hard, but it can be confusing. At times I was unsure if I was deleting the selected portion, or the rest of the video. Alternatives considered [Vidyard](https://www.capterra.com/p/125653/Vidyard/) Reason for choosing Loom We were already using the free version, and we were just more comfortable with it in the end. Review Source AM Andrew M. Senior Web Design Manager Information Technology and Services Used the software for: 2+ years ### "Something simpler for sharing quick feedback or demos." August 3, 2025 5.0 Loom reduced the meetings I have. Instead of taking 15 minutes for a live explanation, I send a 2-minute video. Pros I use Loom to make brief walkthroughs or describe designs without scheduling a call. Ideal for when schedules don’t intersect. Cons The editing features are relatively basic When I feel like, trimming or customized more finely. Need some improvement in features. Review Source MG Matteo G. CMO Entertainment Used the software for: 1-2 years ### "Nice product, but disappointing customer support" November 19, 2025 1.0 Loom worked well for my needs, but my experience was soured by the lack of customer-friendly support and strict renewal rules. Disappointed by how a great product can be overshadowed by poor policy. Pros Easy to use, intuitive interface, and quick screen recording setup. I used it for almost 4 years and yet... Cons Rigid refund policy and zero flexibility on renewals, even for loyal customers. I tried to talk with customer support but... Review Source HM Hannah M. Chief of Staff Fund-Raising Used the software for: 2+ years ### "Are You Remote? It's Time to Loom. " April 4, 2025 5.0 I started using Loom in 2022, when I joined my current company. Since then, I've ebbed and flowed while using it but where I've found it most helpful is for internal collaboration at our remote agency. It saves misunderstandings, allows us to skip a meeting and instead, show someone what we mean, and makes training & onboarding simpler, because we've been able to quickly and easily document processes. I think Loom is such a gift to remote teams and hope more people use it! Pros Loom is an SOP and quick chat time saver. Instead of answering a quick call to screenshare or setting up a time to Zoom, I'm able to quickly and thoughtfully go through something, at my own leisure, and show exactly what I mean. It saves me a ton of time going back and forth with direct reports internally, and allows me to quick share how I think about something while also showcasing how to do that. Especially in a fully remote company, a tool like Loom is such a lifesaver for day to day work. Cons A few things I don't like... \* How quickly you run out of space on videos \* Automatically speeding up the videos. I just wish it would let me make that decision myself, you know? \* it can sometimes be really glitchy when it comes down to it. Review Source EJ Emily J. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Changed our Approach to Meetings!" June 6, 2025 5.0 Awesome tool that has completely transformed how we approach meetings and trainings at our company. Highly recommend. Pros I love being able to create training videos or record info to send to my team instead of hosting meetings or in person training. Cons I wish it was easier on the editing side to add images, graphics, text, etc to the finished videos. An integration similar to the Canva video editing or Capcut would be helpful Review Source DK David K. Head of Community Marketing and Advertising Used the software for: 1-2 years ### "Free and limited " July 28, 2025 5.0 Pros It’s practical to create easy tutorials and share them. It gives 3 videos in the free plan, an editor if needed to make some cuts. Cons It can be limited when it comes to editing your videos directly. I think it’s better not to offer an editor at all than to offer one that’s very poor in features. Review Source MD Mike D. CEO E-Learning Used the software for: 2+ years ### "Loom is great... wish it had video playlists" March 4, 2025 4.0 Loom is a great product. The only reason why I keep it four stars is because of the inability to create playlists If you aren't using this sort of video Communication in today's day and age you are missing out. Loom is great. Highly recommended Pros Easy UI, I like the AI summaries it's the text below the thumbnail when pasted. Editing is good and easy. Especially when they launch the keyword editing tool like Descript Customer service is good. Cons That you cannot include a playlist of videos... like hippo and Dubb. It would be amazing to have the feature video as a brief introduction and then supporting video content underneath. I have been Loom user for at least 4 years now.... It used to be called opentest.com .... I was one of the first 50 users. I have been requesting this feature since day one Review Source TH Tamir H. Startup GC Law Practice Used the software for: 2+ years ### "Long time satisfied customer" June 20, 2025 5.0 Pros Ease of interface to get a recording going, toggle video / screen / audio settings, and editing afterwards Cons Maybe more powerful editing support could be achieved; maybe more hotkey itnegration could make things faster Review Source AP Ashley P. Administrative Assistant Accounting Used the software for: 6-12 months ### "The future of training" May 29, 2025 5.0 Loom has made it easier to help onboard new staff members or explain how to fulfill my role if I was out of the office. It fills in the gaps where written word or a verbal explanation isn't enough. Pros I love how easy it is to capture everything I'm doing on screen and save those videos for future use! I also love the integration with other platforms such as Trainual! Cons There really isn't anything I don't like about Loom! I do look forward to more integrations with other products and platforms. Review Source LH Lucas H. UI UX Designer Design Used the software for: 1-2 years ### "Screen Say" May 14, 2025 5.0 Started using Loom to cut down on back-and-forth. Works great for walkthroughs or quick updates Pros Record launches in quickly, camera bubble's just enough presence without feeling awkward Cons Editing’s simple, sharing even simpler. So far, nothing got in the way Review Source SM Sofie M. Owner Wholesale Used the software for: 1-2 years ### "Amazing Screen Recording" February 26, 2025 5.0 If you want to share tips, make a video course or just an alternative to your windows / mac screen recordings - this is it! It transcribes automatically so you can go back to the video and look it up in the Transcript without having to watch the whole video Pros It’s intuitive, fast, and so helpful - I use it to show my clients how to use certain tools. The inscreen video makes it a more personal experience. Cons I honestly haven’t found anything I dislike. It has a good free version as well! Review Source RL Rome L. Principal Architecture & Planning Used the software for: 1-2 years ### "Great software to record presentation and SOPs" April 3, 2025 5.0 Pros The easy of use to record presentation or SOPs Cons They charge extra for further features instead of including them in the paid version. Review Source LM Lisa M. Director of Human Resources Telecommunications Used the software for: 1-2 years ### "A Great Tool" January 23, 2025 5.0 Loom is a great tool for creating quick video messages and sharing them easily Pros Loom is easy to use and allows you to record both your screen and webcam. Cons It’s perfect for sharing instructions and ideas with others, and feedback comes quickly Review Source SK Simone K. AE Hospitality Used the software for: Less than 6 months ### "Basic tool" March 3, 2025 4.0 It is helpful if you neeed to get or give a first in person expression, or for tutorials as its easy to follow and use Pros Easy to log in and download the videos, very practical in recruitment or for tutorial purposes Cons Sometimes not enough options for customisation Review Source AB Anwar B. Senior Technical Specialist Marketing and Advertising Used the software for: 6-12 months ### "Loom Review" November 12, 2024 4.0 Great overall experience with creating Loom videos, quick and easy to setup and easy to use. great for training videos and explaining things to customers Pros Very easy to create quality loom videos and store them efficiently, the dashboard feature has alot of good features you can use, also great that it auto creates a description for you Cons Mainly the amount of videos that can be saved Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.