# Page 15 | Loom Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 15 - Is Loom the right Screen Recording solution for you? Explore 518 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/191187/Loom/reviews

---

Loom

4.7 (518)

[View alternatives](https://www.capterra.com/p/191187/Loom/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 7th, 2026

# Page 15 - Reviews of Loom

## Showing most helpful reviews

Showing 351-375 of 518 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DB

David B.  
scientist  
Medical Practice  
Used the software for: 6-12 months

### "poor service"

July 22, 2022

2.0

really poor after sales service- still haven't got speaking to alive person and my current complaint is resolved. I promised negative reviews until my complaint is resolved.

Pros

I like reading loom videos from other people who have the time that I do not have to be able to squeeze out all of the bugs in the system to produce a video

Cons

the after sales service- like a lot of these providers there are no real people and they ' helpfully' provide a list of FAQ's that overwhelm users looking for a fix to their problems. what Loom is saying is that you can subscribe and then spend time searching for the correct fix for your problem because they wont help you.

Review Source

VR

Verified Reviewer  
Sr. Product Manager  
Financial Services  
Used the software for: 6-12 months

### "Great tool for QAs and product managers"

November 4, 2022

5.0

Pros

I use Loom to screen record the steps to reproduce an issue. This is my biggest use case, and Loom helps in achieving this use case at ease.

Cons

Nothing to dislike in Loom. It's a great tool.

Review Source

VR

Verified Reviewer  
Technical teacher  
Education Management  
Used the software for: Less than 6 months

### "Práctico y muy útil para todos"

January 21, 2023

5.0

Lo estuve usando primero por un curso que tomé. Luego lo empecé a usar para preparar mis clases en línea y ha sido una maravilla. Siento que mis clases son más llamativas gracias a los videos que he preparado con esta aplicación.

Pros

Me gusta que tiene la opción de grabar la pantalla y también al expositor.

Cons

Me gustaría que tuviera más opciones para compartir

Review Source

HG

Hannelore G.  
Entrepreneur  
Arts and Crafts  
Used the software for: Less than 6 months

### "Such a great experience!"

August 5, 2022

5.0

My customers kept asking me to record little videos showing how to make some of the pieces that I produce, and that is what I am using Loom for; short classes teaching some of my techniques and tips. And, because my time is always so short, Loom is being perfect to me! Easy to use and to edit, and my audience is just loving the result!

Pros

As a small business owner I live in a constant hurry to get all tasks done and that's why getting to find softwares that are super useful and very easy to use is priceless to me! Getting to record videos in such an easy and quick way is what I like the most about Loom!

Cons

Loom used to offer a great free plan but recently shortened the maximum lenght of the videos, among other changes. But, still, keeps doing a great job!

Review Source

VR

Verified Reviewer  
Marketing Manager  
Sports  
Used the software for: Less than 6 months

### "Better than Vidyard"

March 7, 2021

4.0

Loom has been a great alternative to Vidyard. It also provides a team environment so reps can share and have access to videos that may be of use to everyone, this saves multiple people recreating a similar video (e.g. a quick product demo or answer to user FAQ)

Pros

Loom has a far better UX than Vidyard and has a little bit more functionality. The chrome extension is perfect for quick access and there are some great post-record editing options that free version of Vidyard does not have.

Cons

Like anything there's a paywall, if it's something we use enough internally and externally as a sales team it may be worth some investment but for the most part the free version could be enough for basic use.

Switched from

[Vidyard](https://www.capterra.com/p/125653/Vidyard/)

Vidyard was okay but I was curious if there was a better option and that is when I started to explore Loom and its features/functionality.

Review Source

KP

Kelsey P.  
Enrollment Manager  
E-Learning  
Used the software for: 1-2 years

### "Great Training Tool for Remote Teams"

February 11, 2020

5.0

We use Loom with potential students to help personalize their experience, as well internally to help with training and development.

Pros

I really enjoy being able to show my team HOW to do something instead of just writing it out. Not only does it save time for me, but it also helps them visually see what I'm doing in order to repeat it. For a remote team, tools like this are crucial to our development and success.

Cons

There isn't much that I don't like about Loom. Occasionally, I will have some audio trouble, but that seems to be the case with any technology.

Review Source

Younes B.  
Full Time Translator  
Publishing  
Used the software for: Less than 6 months

### "If you are indieHacker looking to make explainer use it"

February 4, 2021

4.0

I used the software mostly via its Chrome extension to make some explainer or walk-throughs videos for my clients. so far it is excellent tool to do such jobs.

Pros

the niche of this software itself is the most thing I like about it. If you are looking for tool to make a professional review or give a throughout feedback or walk-through videos for your nascent product or your trainees or employees... I doubt will find any better solution than Loom to do so.

Cons

I didn't counter any serious issues yet, but I notice the performance of its Chrome extension strongly affected by any interruptions in the internet connection.

Alternatives considered

[Screencastify](https://www.capterra.com/p/163770/Screencastify/)

Switched from

[Screencastify](https://www.capterra.com/p/163770/Screencastify/)

client demand

Review Source

HM

Heather M.  
Therapist  
Mental Health Care  
Used the software for: Less than 6 months

### "Easy to create professional & personalized videos"

April 30, 2022

5.0

It's a great tool to send a quick tutorial to others or a personalized welcome video.

Pros

Loom is very easy to use. Quick startup to learn the tools and features you need. I love that it is also easy to share a link to videos without the recipient needing to download an app or have the video posted publicly. My favorite method is using the face + screen share feature

Cons

When using the face + screen share feature, it would be nice if there were more options for adjusting the size of the presenter's head.

Review Source

BG

Belén G.  
Inside Sales  
Information Technology and Services  
Used the software for: 6-12 months

### "Video software"

April 6, 2022

4.0

I recommend them, at the end of the video you made comes the option to share the link with the people you want, it's great.

Pros

I use Loom to create videos, where I can explain in detail to clients and collaborators, how they should use some applications, it is a very good application since you are in the background and you can show your screen completely in the video and guide them Step by Step.

Cons

I use the free version and you only have 5 minutes to record, I would like more time but I understand it is free, only that detail is not so important, since the tool itself is very good.

Review Source

JM

James M.  
CEO  
Design  
Used the software for: 6-12 months

### "Quick and Easy Screen Recording for Tech Support Issues"

July 29, 2020

4.0

Excellent.

Pros

Super easy and quick functionality to SHOW not tell a tech support person what is not working with an application. Saves hours of back and forth when the tech can actually see the problem and provide the right solution.

Cons

Really nothing is missing in this app which works within a browser tab or even full screen.

Review Source

KW

Katarzyna W.  
Technical Support Specialist  
Computer Software  
Used the software for: 2+ years

### "The best tool for screen recording!"

May 24, 2022

4.0

Pros

Loom is simple, easy, and straightforward - there's not any difficult setup or requirements. You just create an account and you can start recording in just a few steps.

Cons

Some advanced features are hard to find, but easy to use once you'll know where they are so that is forgiven :D

Review Source

RG

Rachel G.  
PPC Ecommerce Technical Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent screen recording software"

January 4, 2023

5.0

Pros

Really easy way to record you screen and create a video. Save time by easily sharing content with your colleagues that they can refer back to at any time. Both the free and the paid versions are create, depending on your needs. Great to have options to record both the screen and webcam or just one.

Cons

Sometimes it can be slow to load when you initally try and record your screen

Review Source

VR

Verified Reviewer  
Head of Marketing  
Market Research  
Used the software for: Less than 6 months

### "Asynchronous Conversation made easy "

July 8, 2020

5.0

I really like it. It's very user-friendly/easy and it really helps you think about team communications differently. We'll probably start using it to explain things to clients soon too.

Pros

Our company is completely dispersed/remote and we create software. As such, we need to share thoughts/edits on the software itself and our website with ppl in diff time zones often. It's really helpful to simply record a video of your screen with you talking/explaining what you need done vs. trying to articulate edits in text on email. I can send a video during my day, my developer can see it when his day starts, etc.

Cons

Not sure if there is a "notes" feature or not (if so I didn't see it). If not, adding this could help. The platform largely frees you of typing/using text but, sometimes it could be a help. For example, if in my video I point out a headline I need to be changed on my website it would be nice to somehow post a "sticky" of the needed text.

Reason for choosing Loom

Because it was free and looked appealing and easy.

Review Source

ZW

Zachary W.  
Customer Support Specialist  
Computer Software  
Used the software for: 6-12 months

### "Loom Review-Zachary Waggener"

January 23, 2020

5.0

Loom has been a crucial part of solving support issues on my team.

Pros

It saves the videos to the cloud, and gives shareable links for quick access for our clients to communicate the issue back and forth.

Cons

The avatar picture being in the video can be cumbersome to have to hide everytime, it gets in the way of the video content.

Review Source

BP

Bethany P.  
Accountant  
Accounting  
Used the software for: 6-12 months

### "I love using Loom"

August 6, 2023

5.0

Pros

This is such an easy software to use. I use it with both my clients and contractors to reduce meeting time

Cons

Sometimes you do not know when the video starts

Review Source

JG

Juan G.  
Manager  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Muy buena capacidad para captura de video"

February 1, 2023

5.0

Muy buena herramienta, la usé de manera emergente y ahora es la herramienta que utilizo cuando me requieren videos explicativos.

Pros

Loom es una herramienta muy útil para crear videos de entrenamiento para diferentes tareas, ya que permite incluir audio y grabación de pantalla para guiar a los compañeros en cómo realizar ciertas acciones. Además, es eficaz para transmitir grandes cantidades de información detallada de manera rápida, como en reuniones a las que no todos deben asistir, y puede ser revisada según sea necesario.

Cons

En las capturas se siguen viendo las herramientas de grabación cosa que otras herramientas si hacen, espero lo resuelvan pronto.

Switched from

[Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[Vidyard](https://www.capterra.com/p/125653/Vidyard/)

Porque restringieron opciones en las versiones gratuitas.

Review Source

Paige T.  
Payroll Admin  
Environmental Services  
Used the software for: Less than 6 months

### "Screen records, that's all I use it for."

January 15, 2023

4.0

Pretty good! I enjoy the software for what I use it for.

Pros

I only use this software to screen record and share my recording. It works well for that. I haven't tried any other features.

Cons

The first video I posted was a simple screen recording, when I posted it, my video feed was black. I couldn't figure out what happened. I recorded a new video and posted it, and everything worked just fine.

Review Source

CB

Consuela B.  
Volunteer  
Religious Institutions  
Used the software for: 1-2 years

### "Easy to use Loom"

November 26, 2022

5.0

It has been a great experience overall

Pros

Easy for onboarding purposes for new team members and clients

Cons

No issues at this time. It has been a good experience

Review Source

GV

Genna V.  
Personal assistant  
Real Estate  
Used the software for: I used a free trial

### "Simple very effective "

November 23, 2023

5.0

Would use again and again. Great product for tutorials

Pros

A very simple interface with an easy to follow process. It recorded the whole screen and the audio came through great as well. Only needed to do one good recording so it wasn’t time consuming or inconvenient to start.

Cons

The interface opens when I log into my computer and isn’t easy to exit out of.

Review Source

Cecilia S.  
Ceo  
Apparel & Fashion  
Used the software for: I used a free trial

### "Avaliação do Loom"

November 13, 2023

5.0

O loom tem me ajudado muito. É uma ótima experiência utiliza-lo.

Pros

O loom está sendo uma ótima ferramenta em meu dia a dia, fica fácil dar diretrizes via videos utilizando gravação de tela.

Cons

Gostaria de ter uma integração maior com outras ferramentas.

Review Source

ND

Noud D.  
CEO  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy Screen Recording"

November 22, 2020

5.0

We are using Loom to record software guides; a visual walkthrough helps our customers manage their software themselves.

Pros

The software is very easy to use and integrates with Google Chrome.

Cons

Recently they changed their free tier to a five-minute limit.

Alternatives considered

[StoryXpress](https://www.capterra.com/p/203376/StoryXpress/)

Reason for choosing Loom

Easy to use as a Chrome extension but also via the Windows App.

Review Source

BS

Brien S.  
Senior Partner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Major bug that doesn't let you click links in your video"

November 18, 2020

2.0

I contacted support and they say it's a known bug and they have a work around. The workaround they recommend involves adding a Chrome "calc" experiment (chrome advises against doing and it doesn't work anyway because no more info appears when you type #calc in chrome://flags/). I replied explaining that I didnt work (perhaps because I use a mac and the support video with the workaround was made on a windows PC) and haven't received a response. If this is a known bug that is so essential for users to be able to make demo videos, how is this still not fixed? It's otherwise a nice looking product but with this bug I don't see why anyone would pay for this instead of using a free program like Quicktime for Mac.

Pros

They market it well and it looks good and easy to use.

Cons

It has such an important bug that it makes it unusable. Currently, you can't click links in your videos. Since we signed up for this to do demo videos that show clients how to manage and edit their websites, being able to click links in our videos is essential. I don't see how anyone can use this without being able to click links.

Review Source

MS

Marcelo S.  
Emprsario  
Alternative Medicine  
Used the software for: I used a free trial

### "Avaliação do loom"

November 21, 2023

5.0

Está sendo uma experiência muito legal e agregadora.

Pros

Sempre utilizo para receber orientações de como proceder em meu sistema homologado, é um sistema que facilita o contata e transmite informações de forma instantânea, e também gera um ótimo resultado.

Cons

Não tenho queixas negativas para falar do loom

Review Source

Abdelrahman A.  
Founder  
Education Management  
Used the software for: Less than 6 months

### "one tool for all screen recording use cases"

November 5, 2020

5.0

exceptional experience for making the most out of our recordings

Pros

Security & Privacy "Private content" prevent anyone outside of the workspace from viewing the content Video Editing "Video trimming - Calls-to-action" Engagement & Analytics Video comments & emoji reactions - Viewer Insights - Engagement Insights - Exportable Engagement Insights

Cons

Haven't released an android app yet by the date I'm writing.

Review Source

CS

Carlnetta S.  
Junior Accounts Executive  
Accounting  
Used the software for: 6-12 months

### "Loom Made my Presentations Better"

January 24, 2023

5.0

Pros

I could record my screen, capture audio and record myself all at once. I mostly use Loom for presentations during meetings. Its not hard to learn how to use and if you still don't understand, there's tons of tutorials out there.

Cons

I had no issues while using this software

Review Source

Similar Products

Featured